BJ's Wholesale Club
Reviews and Complaints

Today we made our final visit to our BJ's store after being loyal customers since it's opening. This was not our intention when we arrived to shop today, but upon finding that items have been discontinued and/or replaced by items of lesser quality. Two specific items of concern were the Carnation Instant Breakfast and Starbucks French Roast Whole Beans. The Carnation was always majority chocolate in the case, however, if you rummaged through bin you could always find a box of vanilla, our preferred flavor, now however, you can't find either. The other, Starbucks French Roast has been replaced by a very inferior brand of French Roast, compare the beans side by side yourself. Anyway, we had a Costco just open in our area, thus your timing couldn't be worse, and your marketing research failed. Best of luck, and hey, quit trying to reinvent the wheel, you were fine rolling with what you have always done!
Aloha,
John Steelhammer

I went to BJ's on 09/20/19 and got Downey, Downey Beads, and other groceries. When I got to the register I had 2 coupon (one of the coupons I got at the desk from one of the workers). They would not let me use the coupons due to they were outdated (mixed dated coupons in a book is rediculous)- they have always given a 7 day leeway, but this time they wouldn't. I live 45 minutes from the nearest BJ's and I can only get there once a month, I live on 1 paycheck due to I am retired. Since they wouldn't let me use the coupons, I gave them all of there stuff back and went to Walmart and got what I needed. BJ's lost a $100 order over $4 in coupons. I will not renew my BJ's card due to I can wait for stores stuff to go on sale and I can use manufacture coupons and get it cheaper than BJ's (I like to buy bulk but I can buy bulk when items go on sale in other stores.

I pay off my BJs credit card every month. And yet I get calls often with the ID of Comenity Bank. I block these calls and report them to the Do Not Call Registry and yet, I still see these calls coming through. I have no other connection to this bank. If this continues I'll have no choice but to discontinue the card and do more shopping somewhere else. If these numbers are not connected to Comenity and are false, then somebody should get on them and do something about it.
Here are some of the calls I get with ID Comenity:
614 754-4138
913-312-0984
614-729-6074 x2
913-677-8323
614-729-6074

I'm not the only one complaining about getting calls from Community Bank. Just look it up on Google and you'll see other complaints.
I don't know what title to put this under so I said online scams but I'm not convinced one way or another if these are scams or if these are some Robocalls connected to the bank

I purchased a tv online and was promised a date and an 8 hour window for delivery. The tv arrived 7 hours late and damaged. I called customer service the following day and was told that I would have to reorder and start the process all over again. This was very disappointing since I had already waited 10 days. I was very disappointed in bjs I had never had problems prior to this incident. It then took over a week to get the money credited back to my card.

I have been trying for over two months to have my account credited for renewal fee that I don't want. There is not a BJ wholesale near the new site to which I now live. Instead of correcting my account, they are adding fees and now my account is almost triple the original amount due to the late charges. I have talked with the complaint department as well as the master charge company

I had purchased the same producd a couple months ago and pais $72.99. I was excited to receive a $25.00 coupon off a 2 pack purchase. When I purchased the two packs I paid $77.99 per pack. I realize prices go up but BJS is pretty consistant and we have been members for 20 plus years whenever a club was in our living area. I guess my complaint is only saving $15 and the price oddly going up $5 per pack during the promotion. Approximately a 7% increase. I will continue to be a BJS customer but I ill watch pricing closer..

I purchased the organic herb mix on 9/6/19. It has a use by date of 9/15. I opened the salad mix today 9/9/19, The herb mix has turned brown and soft and the vast majority of the lettuce was not usable. Since I was attempting to use this well before the 9/15 date, I am very dissatisfied that all the herbs were brown and wet and some of the lettuce the same. This product was not fresh. Maybe the herb mix should be enclosed in a packet away from the lettuce. I usually purchase the spring mix but decided to try this type. I will not be purchasing this herb mix again. There is nothing worst than trying to make lunch with wilted brown lettuce.

Robbin Camp
[protected]@hotmail.com

I had a phone conversation customer service/ BJS member care Josh M. on Friday 08/ 16/2019 morning about cancel my membership before the renewl date in Sept 2019 and refund $55.00 back to me. He asked me for my name, membership number, address, phone, birth date. He explained to me the process will take 7-10 days to send my refund $55.00.
Later in the day Josh M. informed in the emailed me
He will be off Saturday 08/17/2019 and he will look in to my matter on Sunday 08/18/2019 . I was asked again for my name, address, phone number, membership number, and birth date.I have copies our emails about my refund.
I feel his customer service skills wasn't professional he was more interested in putting my matter .

8/19/19
[protected]
Rude Staff named Kali, no last name on her name tag.
She was frying some frozen food for customers to try. The smell attracted me to
check what it was. There were some cooked ones. I was across the table assuming, she'll give me a sample, but she didn't, ignored my presence, didnt say anything, so I left . Not even less more than 50 yards, I saw a lady went to her table and joined her. Ms. Kali gave her 2 pieces of samples and told me she's one of the employees. She still didn't offer me a piece! I turned away, thinking she's a kind of prejudice person, since I'm a Pacific Islander. Went back to look at her name tag and she yelled, hope you got the right spelling. I ignored her cause I don't want to put myself on her level.
I've been a member for years and enjoy shopping at this company. This is the worst customer service I ever had.
Hopefully, the employee that she gave the cooked samples, bought some of the frozen food she frying.
Customers should be given the priority at least, since we're the ones buying the products.
Customer Service training needed.

I called BJs about 4 weeks ago regarding getting rid of Davison Estevez receiving coupons books/magazines and as of early this week he's still receiving them. At most times he gets them and I don't but then I'm the owner of the account I just added him almost two months ago. So I called today, 8/8 like around 5:35pm to let customer care know he is still receiving them and to make it stop but then the rep put me on "hold" not really because I was listening to her conversation with her colleague laughing about what I want and that I can just toss the coupon books. I really don't appreciate them making fun of their customer. The rep handled this very unprofessional and I feel that there is no support so I am thinking of not renewing membership and sign up with Costco. Thank you Angela Rosario

What happened to your "Crusty Rolls"? My whole family loved the rolls; but not any more. I used to go to BJs just to pick up the rolls and then do my shopping.
But then the recipe changed. They are dry, not very crusty, and the color is darker which appears to be from wheat flour. I don't know if you changed bakers or what but please bring them back. My family and I will thank you!