BJ's Wholesale Club
Reviews and Complaints

I placed an online order with BJ's Wholesale Club and my order arrived at my friend's home, I stated and instructed that the order was to go to my address, well, they cancelled the order charged me a cancellation fee and deactivated my account. Then my bank calls and asks me if I had placed an order for groceries in San Francisco with a charge of $180 in groceries. I live in Florida...I'm done...

I woke up checked the bank account and saw that BJs had withdrawn $110 from my account. I haven't been to BJs in a long time. Because of that money being withdrawn it made all my bills bounce. So I incurred over 200 dollars in overdraft charges, then I had to cancel my atm card and pay another $35 for a stop payment, because the bank told me that it wOuld be a recurring charge.

I will never go to a BJs again!

This is as much a suggestion as a complaint. I have been a BJ's member for over 15 years. I am a major fan of the rotisserie chickens, buying at least 2 a week if not more.

Recently, the packaging has changed form a very convenient bag that the rotisserie chicken came in, to a ridiculous two-piece plastic tray with a plastic lid. To start with, the two-piece packaging DOES NOT stay together, causing grease to leak in the shopper's cart on items, on the store floor and on the checkout conveyor belt. Secondly, it leaks in my shopping bags and in my car before I get it home.
Whichever marketing group made this decision, it was a TERRIBLE one!

It will be 8 weeks next Wednesday and I still have not received a refund for the airfare part of a vacation package (Sun Country Airlines cancelled all flights from PVD to PUJ). I have paid for the new airfare (American Airlines) and BJs has not credited my credit card for the Sun Country Airlines airfare. I have called India many times and find it hard to communicate with the assistants. They keep telling me that my refund has been released and won't give me the "definition" of what release means. I am about to contact the MA Attorney General's office and/or BBB since I cannot speak with anyone at BJ's other than their outsourced third parties in India.

I'm very disappointed with the Bj's diaper of late. I was a big fan of them for my twins. The quality and absorbtion was on par with the big box brands. But recently, the qualtiy has gone down. The diaper is flimsy. My son didn't even pee in the diaper and the seams were starting to come apart. When he did pee, the stuffing just fell out of his diaper creating a mess. Please fix the quality issue.

This complaint is about a purchase I've made on September 2019, and the manager Ms. Gladys treated me like a criminal making miss my doctor's appointment by falsely accusing me of stealing, Her supervisor later apologizes. No every time I'm shopping Ms. Gladys manager start to harass my person by following me around the store in retaliation of my internal complaint made with her manager on the same day of the incident

At around 10:25 I fell because the floor was slippery I laid there on the floor for a good 30 seconds bc I couldn't get up... i felt like a cow bc everyone was looking and no one said anything... I came to the table and was telling my friends and the waiter started giggling about It. I feel so embarrassed... HORRIBLE SERVICE... NEVER COMING BACK AGAIN. Also I have horrible knee and shoulder pain. You can go ahead and check the cameras!

PUBLIC HUMILIATION

Today we made our final visit to our BJ's store after being loyal customers since it's opening. This was not our intention when we arrived to shop today, but upon finding that items have been discontinued and/or replaced by items of lesser quality. Two specific items of concern were the Carnation Instant Breakfast and Starbucks French Roast Whole Beans. The Carnation was always majority chocolate in the case, however, if you rummaged through bin you could always find a box of vanilla, our preferred flavor, now however, you can't find either. The other, Starbucks French Roast has been replaced by a very inferior brand of French Roast, compare the beans side by side yourself. Anyway, we had a Costco just open in our area, thus your timing couldn't be worse, and your marketing research failed. Best of luck, and hey, quit trying to reinvent the wheel, you were fine rolling with what you have always done!
Aloha,
John Steelhammer

I went to BJ's on 09/20/19 and got Downey, Downey Beads, and other groceries. When I got to the register I had 2 coupon (one of the coupons I got at the desk from one of the workers). They would not let me use the coupons due to they were outdated (mixed dated coupons in a book is rediculous)- they have always given a 7 day leeway, but this time they wouldn't. I live 45 minutes from the nearest BJ's and I can only get there once a month, I live on 1 paycheck due to I am retired. Since they wouldn't let me use the coupons, I gave them all of there stuff back and went to Walmart and got what I needed. BJ's lost a $100 order over $4 in coupons. I will not renew my BJ's card due to I can wait for stores stuff to go on sale and I can use manufacture coupons and get it cheaper than BJ's (I like to buy bulk but I can buy bulk when items go on sale in other stores.