Chipotle Mexican Grill’s earns a 1.1-star rating from 670 reviews, showing that the majority of diners are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
The service is absolutely horrible and the food is cold
I ordered online and had my food ready for pick up at 7:15 pm. When I ordered it I assumed I would go through the drive thorough when my order was ready but when I arrived there were cars wrapped around the building in the line and it was NOT moving. I then parked in the spots that say app/online orders but there was no number to call so I go in. When I got...
Read full review of Chipotle Mexican GrillI am complaining about the customer service
Bay shore chipotle has by far have to be the worst chipotle I have ever been to in my life. The rice was hard, the steak was rough like beef jerkey, and the server had pieced of chicken laying on the side instead of her throwing the spilled food out she put it back int the pan. The server was rude and nasty and when she started to put the spilled cheese...
Read full review of Chipotle Mexican GrillDidn't receive refund for items I didn't get with the order.
On 2/28 I ordered food online and picked it up at the restaurant. The order was ready when I arrived so I didn't watch it being made. The meat and other items totaling $12 wasn't in my order. I called veronica at the corvallis store on monroe right away. She said I didn't need to return (I live 15 minutes away) and she would refund the money to the credit card I used. She hasn't done that, and I want my refund.
Read full review of Chipotle Mexican GrillRed meat in my chicken bowl I do not it eat red meat
Red meat in chicken bowl! I'm sure it was an accident maybe steak got into the chicken pan but that could have seriously injured me! I was chewing and felt and tasted the different spit it out and then found more steak throughout my bowl along with chicken. Waste of money! Im am very disappointed! They must be more careful this never happen before I go to this location all the time!
Employment
My daughter Emily worked at the Bedford, Ma store. Yesterday she asked Ally the manager to transfer to a store closer to home in Beverly Mass. She proceeded to tell my daughter this wasn't working out and let her go. She put her on your do not hire list which I find to be vindictive and discriminatory. I find this policy of one person being able to make...
Read full review of Chipotle Mexican GrillPut steak in my order where I didn't order and I never ate steak before
Hi, I have ordered a chicken bowl from chipotle located at 305 N Veterans Pkwy Ste 101, Bloomington, IL 61704 at 1:00pm CST 2/2/2021, but they gave me steak instead. I never ate steak in my life and in our religion it is not allowed to eat beef/steak. This is a big irresponsible act by them, It is affecting me psychologically that they made me eat the...
Read full review of Chipotle Mexican GrillLettuce and service
The lettuce was wilted all the times I go and also the service is horrible. The lettuce seems that it just sits there and when we ask about the lettuce they said all out and not even check. The portions is barely any
Desired outcome: Get new people hired
Manager did not approach situation about food well.
My daughter who is 12 went into your chipotle at the Lehigh valley mall in Allentown pa with a gift card of hers. I was wondering what was taking so long. She had to walk a distance to get to me and when she came to me I said what took so long. She said they had no race in the store and I asked her to open it up I wanted to see what it look like they...
Customer service
Date of Incident 1-7-2021 Store: 116 W Township Line Rd STE 206, Havertown Pa 19083 Came in store to place 2 orders 1 for my Son which was 3 plain tacos soft with cheese & chicken., also wanted a burrito bowl for myself with chicken Cauliflower rice was asked by the lady young female (African American) at the counter look like she is about 20 yrs old she...
Read full review of Chipotle Mexican GrillWhen I received my order the chicken was all burnt up, I am not satisfied, at all with it, here in charlottesville va would like a refund
Food was not satisfy with it at all was burnt, I call the restaurants today 12/26/20 and let them know, they told me to email and file a complaint. I paid $ 20.44 for food I could not eat. I had it delivery by doordash which I was very upset when I open the bag and it tasted burnt. I love Chipotle so I hope the next time I go there or order food it will be better or this would be my last time ordering from them or eating there,
Read full review of Chipotle Mexican GrillService
The last few times I used the app to place an order ahead of time for pickup the wait was 1/2 over the expected pick up time. As I waited for my order I watched customers come in, wait in line, place their order and leave while I waited. Order was for a ready time of 7:45pm left the restaurant with my food at 8:15. This has happened now at least 3 times in...
Read full review of Chipotle Mexican GrillService
Good Afternoon, My Name Is Sumika Bartee I am filing a complaint on one your stores. I went to get a asada bowl the windows and inside of this location was not clean or sanitary. I ordered a asada and asked the staff for fresh asada and fajitas. the food on the line looks old and as if it was sitting for 2 days. The staff then goes to get the fresh asada...
Read full review of Chipotle Mexican GrillPoor quality
Today around 3p I went to Chipotle on Lakeshore Avenue in Euclid, OH at the shore center and picked up my carry out order of $30.56. All the food was cold not room temperature cold. The rice was a mix of cooked and undercooked. I live less than 5 minutes from this chipotle and I hardly ever eat from here because it's always terrible when I purchase from...
Read full review of Chipotle Mexican GrillCustomer service
By far the worst chipotle location I have ever been to. Every employee moves as slow as molasses. The manager is the worst one of them all. Not a single employee is friendly, energetic or happy to be there. Tonight I waited 45 mins and no employee seemed to even care. No apology for my wait or anything. At 1 point, the cash register disappeared while order...
Read full review of Chipotle Mexican GrillSteak
Hello I have been eating at chipotle for a long time... But today I ordered the Steak burrito and Steak taco and it was the worse cut of beef I ever had.. The meat was so tough, It was like chewing on string.. I hope this is not your new recipe for steak.. If so I will not eat there any more. Also I tried to pay for my order with my gift card and she told...
Service
Paid the extra $2 cauliflower rice but did not receive it. My receipt shows I paid for it. Tried calling immediately when got home. No answer. Please send coupon to 3127 Squire Ct Green Bay WI 54313. I frequent this location.
The employees and the food in the dirtiness in the building
So last night we went to chipotle about 6 o'clock we ordered our food we first came in the customers that were ahead of us you could tell we're getting agitated because of how the employees were acting so when it was our turn I told the lady I need to get three bowls she said OK and then rolled her eyes then I continue to tell her please make sure I get a...
Read full review of Chipotle Mexican GrillService
Chipotle located on township line in havertown pa 19083. They are always out of something-hard shell tacos, lettuce. Cheese, vinagraitte etc. Some are rude and arrogant-one young spanish girl is the worst. I buy tacos 3 times a week on average and I may never return. I also frequent chipotle in ardmore pa-never had any problems. The portions served at havertown location range from skimpy to generous-inconsistent to say the least.
my order
I asked for vingrette and guac on my burrito but it didnt come with it and I still got charged. And I really love my guac this has been the 4th time it had happend. I deserve a refund or free chipotle cuse this aint it
Read full review of Chipotle Mexican GrillCorrect City
I have contacted you about this problem before. I figured I have had a bad couple of days so I figured I'd treat myself to a burrito and chips/quac . I just celebrated my 65th Birthday so the chips and quac were free. I ordered roughly around 2:15 PM. I verified my address and city were correct. I went about doing things then I checked my order, it wa...
Read full review of Chipotle Mexican GrillChipotle Mexican Grill Reviews 0
If you represent Chipotle Mexican Grill, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Chipotle Mexican Grill
The company's menu is centered around its signature dish, the burrito, which is a large flour tortilla filled with rice, beans, meat, vegetables, and various toppings. Customers can also choose from other Mexican-inspired dishes, such as tacos, bowls, and salads, all of which can be customized to their liking.
One of the things that sets Chipotle apart from other fast-food chains is its commitment to using high-quality, sustainably sourced ingredients. The company has a "Food with Integrity" program that focuses on sourcing ingredients from farmers who use responsible and ethical farming practices. This includes using only meat from animals that are raised without antibiotics or added hormones, and sourcing produce from local farms whenever possible.
In addition to its commitment to sustainable sourcing, Chipotle is also known for its emphasis on customization. Customers can choose from a wide variety of ingredients to create their own unique meal, and the company prides itself on being able to accommodate a wide range of dietary restrictions and preferences.
Overall, Chipotle has become a beloved brand among consumers who value quality, sustainability, and customization in their fast-casual dining experience. With its continued growth and commitment to responsible sourcing, it is likely to remain a popular choice for years to come.
Here is a guide on how to file a complaint or review about Chipotle Mexican Grill on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Chipotle Mexican Grill in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Chipotle. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Chipotle Mexican Grill on ComplaintsBoard.com.
Overview of Chipotle Mexican Grill complaint handling
-
Chipotle Mexican Grill Contacts
-
Chipotle Mexican Grill phone numbers+1 (800) 244-7685+1 (800) 244-7685Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number+1 (303) 595-4000+1 (303) 595-4000Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 1 1 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number+1 (949) 524-4126+1 (949) 524-4126Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone numberMedia Contact+1 (303) 222-5912+1 (303) 222-5912Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone numberMedia Contact
-
Chipotle Mexican Grill emailsmediarelations@chipotle.com100%Confidence score: 100%Support
-
Chipotle Mexican Grill address1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
-
Chipotle Mexican Grill social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024 - View all Chipotle Mexican Grill contacts
Most discussed Chipotle Mexican Grill complaints
chicken bowlRecent comments about Chipotle Mexican Grill company
Wrongful termination breach of company code of conduct.
viVAver
2 reviews
Barcade.com
1 review
noreetuh
1 review
MannysCoffeeBarn.com
1 review
PizzaBolis.com
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!