Dollar General
Reviews and Complaints

While in Dollar General in Roane Mtn, TN.
on 07/19/18, at approximately6:45 pm,
I was very disturbed to overhear an employee engaging in extremely vulgar language with customers while children present. The young children were also involved in this horrid conversation.

They weren't arguing, just cussing up a storm for their own amusement.

Words repeatedly used were:
[censored], [censored], and God Damn.

These words have no place in your respectable establishment and, at a minimum, the surveillance should be reviewed and harsh action should be taken against these individuals.

No wonder children in this region talk like they do, and cannot tell you anything about the Bible.

Sincerely,
Nick Roberts

Twice in a week, (July 2018), The manager at the Dollar General store on Benham Ave., Elkhart, IN 46516 did not show up until approximately 8:45 a.m. both times. There were many customers waiting... Several of the customers left by the time she got there. And then everyone had to wait an extra 20 minutes for her to do the register after she got there. Thank you. Sherrie Jackson.

7/16/18

I puchased items on 7/15/18 at 9:44am and returned in the evening about 4:30pm. As I began putting items away, I realize two items were missing. I called the store and informed cashier at the time of the two items that was left(1 gatorade, Advanced toothpaste). I don't have cashiers name but she stated she saw the items and will put my name on it. I spelled name for her and ask, do I need to ask for someone tomorrow 7/16 because I'm not able to come back today. She stated, no because my name will be on merchandise.

I entered store on 7/16/18 approx 10am to retrieve items and the cashier stated she doesn't see anything with my name on it. As she continue to look, the manager Ismael approached the counter and cashier informed him customers items are not here.
The manager's response was: "You can get the items, but just remember next time not to leave anything".
I was appalled by his response and speechless. He never asked my name, what were the items, when did I purchase, nor did he bother to look. I retrieved my items and left the store. People are going to leave items behind and not on purpose, things happen. That is not how you handle or speak to customers. I'm not asking for a refund or returns. I am requesting that he be addressed about the situation and take responsibility for his actions.

I entered the store approximately 8:15, headed to get tissue I ran across a sign that read all women's apparel/clothes white and yellow dots 70% exclude shoes and accessories through 7/18. So, I picked up about 6 pair got to the register and there was a young bi-racial lady with glass maybe 23-25 ringing she got backed up because of the security tags. Another caucasian lady with glasses by the name of Adrian comes and ask if she's ok after seeing and hearing she was struggling getting them off. She walked away came back to help finally. She got to me the the shorts ring up $7 I told her what "Their sign" read she reply with they're not ringing up that in an unprofessional way, then get an attitude because I ask her to go read the sign she returns grabs phone, call someone and ignore what I was saying. Her reply was "what's the worse that can happen, I can lose my job." Never apologized. The other young lady confirmed that it was correct she posted signs. I said this to say she needs to work on her customer service skills that was no way to treat anyone besides the line was backed up so anything that would of got the line down or moving she should have taking care of it. She just didn't wanna correct you all mistake.

Last week I stopped after work. The cashier followed me all over the store chanting "Welcome to Walmart". I hate Walmart hence shopping at Monroe Wisconsin Dollar General. Saturday I stopped again. Same cashier. i asked for the $5 coupon. Said he had plenty. My total was 26.01. I asked why no coupon he said I didnt spend enough when I said of would of spent more by buying a magazine he just laughed. No 5 dollar savings for me. On Sunday I stopped again same cashier. This time he was rude. I questioned price on an item he argued but never offered to check. Tonite I stopped again. He put a 2 liter bottle of Pepsi with a loaf of bread in the same bag. Can you imagine what the bread looked like.? Its crushed.

On July 13th, 2018 my mom and I went up to the Dollar General Store in our town (Abilene, KS 67410) to buy some totes. When we got up there all the employees were standing in the middle of the aisle at the front door doing nothing and saying nothing when we walked in. We went back to where the totes were at and the aisles are terrible they are cluttered and dirty you cannot get down over 75% of the aisle do to boxes and merchandise setting on the floor. Which is weird to me because they have a lot of bare spots on the shelves. This store it a terrible store, so we walked out and those employees were still in the same spot they were when we came in. So we left Abilene and went to Chapman Kansas to their Dollar General and was treated so much better and that store is spotless nothing in the aisles and the shelves full. So I spent over 38.00 and my mom spent over 100.00. I would say that something needs to be done with our store?

Manager stays on her cell phone and Joseph conkwright is a known thief and child molester. He hasn't been convicted but I am raising the children he abused and my family and friends will not shop there as long as he works there. He told me himself that he stole money from Dairy Queen when he worked there. The manager also doesn't speak to the customers unless she is being rude

I visit the DG store in Pocahontas Arkansas often. I live out of town but at the store at the "y" at least twice a month. Last month I was in the store very hot and fans were on workers were sweating and very uncomfortable. Today made another visit and still no AC it's been a month later. There is no reason for the AC not to be fixed. I am loyal to DG so please fix the air I don't want to go to Walmart!

Karen Schumacher

11330 Oneal Rd, Gulfport, MS 39503

dollargeneral.com
[protected]

im complaining about the manager at this store her name is ashtyn clark and she was just awful to me in FRONT OF MY KIDS . she was cussing at me saying that i can not come back into this store, i was just trying to get a price on something that was not on the right shelf. she followed me outside after the AFWFUL attitude that she gave me, when we were outside and was screaming at me while i was getting my kids into the car, she started raising her hand and i thought she was about to hit me ... i dont think she should be in this store especially as a manager i dont know if she was just having a bad day but definately not a store i will be spending my money at ever again

Dear Sir/Madam:
I shop at your store almost daily. I enjoy the cleanliness and the politeness of the associates there. We live in a small town and it's nice to go where you feel very welcomed. However, yesterday that seemed to go out the window. I wrote a check which I never do, but decided I could and move money over in my accounts if I went over. My check was declined. The associate at the register tried her best to get it through. The manager Udi came up and said there's nothing they could do. Its policy if a check is declined they are not allowed to take it. I understand that. I was not offered a number to call or a reason as to why it said to decline my check. During the checkout I requested 4 packs of cigarettes, Ally put them in the bag. While I was waiting for her to come back from talking to Udi, I put the cigarettes in my little bag. (purse). Not thinking about but knowing I was going to light one as soon as I got out of there. After speaking with Udi, I pushed my cart out of the way for other customers that was behind me. I started to reshop the items in my cart. Udi immediately came over and started searching for the cigarettes. I had forgotten that I put them in my bag. After remembering where they were about 2 seconds later. I said oh here they are and I started to give them to Udi, however she was so worried that I wasn't going to giver her back the cigarettes. She had her head almost stuck in my bag. I felt very embarrassed already and also as though I was a thief. I have never stole anything and would not. Udi often corrects her associates very loudly and with a nasty attitude in front of her customers. After I left, my husband went back up to get our cigarettes and Udi is aware of my husband and that he is my husband. While every other associate greeted him, he said she made him feel as though she would prefer he not come there. She never said hello which she does usually. I am very upset that I was made to be embarrassed by this and that I wasn't offered a phone number to call to find out why the check was declined. I also found out that I was the "talk of the store" even watching the video of me getting declined. Now please put yourself in our shoes. We (my husband and I) are very dedicated when we find someplace we like. We enjoyed your store, however, I do not need yo visit a store that made me feel as though I was a thief and made to feel unwelcomed. I contacted the check service and they declined my due to lack of information. I hardly ever write them and had Udi had given me a number I could have had my merchandise and all would have been fine. I do not know if your policy is to not give out reason or phone number. I think it should be. But that's my opinion. I hate to be that person that complains, but I left that store very upset. I do not know if we will continue to shop at your store. However we probably will or at least I will not shop in the store on Kings Hwy in Colonial Beach. I do not need to be that girl that wrote a bad check.
I hope tho made some since to you as I am still upset especially after finding out they looked at the camera to see the whole thing again. I will mot be prosecuted by a Manager that does not go out of her way for customer service. I was always told treat as you would like to be treated. And customer service is top priority in retail. I know because I ran a store for eight years prior to retiring.
Thank you for your ear.
Becky Richardson

My pregnant wife got too hot and passed out by the register and none of the employees even said a work the one working behind the register just walked off after the people in line before us checked out and left the guy Miles just walked off and didn't say a [censored]ing word that is just not right what if I needed help or someone to call for help as I am taking care of my pregnant wife (WHAT IF) she was dying and everyone just walked off I would own that business and fire everyone so hire some employees that actually care and would help someone in need of help like I needed store 5735 us hwy 61 Jackson mo 63755 #12886 take care and I don't think I will be going to that store location any more!

Hi I was an employee at your Dollar General store in Bayfield Colorado and I had to call into work for a medical emergency and went into the hospital and the manager after coming back with my doctor's note saying I could return to work refuse to put me back to work and then fired me due to my new medical disability which I had written proof from a doctor saying I couldn't go back to work and she still refused

Hello i was in the dollar general store located in cahokia, il on sunday july 15 2018 and i was over in the crafting section looking at paints when i overheard the store associate talking loud and complaining about customers paying for "small" things with large bills..Then she goes on to say that "some type of checks must be out "and she asked her co-worker what's today's date was. Then the other associate proceeded to tell her what the date was..By that time i'm starting to get annoyed..Then they started talking about another employee not doing some job and said her name but i forgot the name they was speaking about so as i was making my way to the counter to check out an older gentleman came in and went about his way..So while i'm paying for my items the two young ladies are still talking about the absent employee not doing her job and then as i was about to leave the store..The gentleman was coming up front and they had the money drawer open and that's when the very talkative complaining employee said something to the fact that the gentleman was gonna rob them and i looked up and saw that same gentleman but he didn't hear them say that...He merely came upfront to ask where do they keep shoestrings..I was very pissed at that moment because i thought how unprofessional were they to even say something about that man and last time i checked they'd better be grateful that they have a job let alone complain about having to make change due to customers paying with whatever size bill they want to..Those young ladies or lack there of needs to be spoken to about their unprofessional behavior in the presence of customers..
Thank you and god bless

I work at the store in Los chavez new Mexico store number 14600. The manager shyla ashmead and the other manager Heather Grant are unprofessional bullies. I worked the 4th of July and never got paid for it. The managers are rude and don't follow the rules. Heather Grant is always hooking up with strange men at the store and doing drugs and drug deals when on the clock. Shyla ashmead is not a good boss she has her son come in to work and whenever he does he's always trying to hook up with Heather. When she declined his offers for sex shyla calls up drunk and threatens to fire her for it. That's sexual harassment first of all and whenever someone tries to talk to shyla about hours she cuts hours from everyone but Heather and herself. Heather has a bad attitude and is always talking bad about every other employee to customers while she's on the clock. Nothing gets done when we go to management we get punished with our hours being cut. They let people they know steal from the store and they themselves steal from the store. It's a very unprofessional store because of the management. Many of us would like an investigation done on the store and would like to see a change in management. They make the store hostile and put us in dangerous situations at night. We're left 1 worker at night with no phone and the A.C. unit doesn't work leaving the store sometimes at 89 degrees. Instead of them smoking cigarettes outside and hooking up with men they should handle the store as managers should and listen to the staff instead of punishing them or threatening to fire them for not agreeing with how things are ran. If nothing gets done and they are not terminated many of us will have to complain to higher authorities. As a employee I feel that this is the best option to get our voices heard.

Long lines at checkout, not enough help at checkout, clerk didn't even try to get additional help at checkout. Here were 5 people in front of me and 5 more behind me. Two people even left the store. This is not the first time that this has happened, with this being one of the only stores in town with a large variety of items that customers shop for. The store was one of the first ones opened after the June 2016 flood. We still don't have a grocery store directly in town. This town supports DOLLAR GENERAL, and I'm sure I'm not the only one who has experienced this issue. Most of the clerks are friendly, I will not mention any names, but a smile once in a while would help, I would think there are protocols for meeting the customers, assistance, professionalism, associated with Dollar General. It doesn't help when the employee acts like they don't want to be there, with short answers, no smiles, very minimal customer interaction. I know that corporate guidelines varies from store to store, as to number of employees, hours working. Etc. I hope this issue will change in the future.
Thank You
John

The store in Crown City Ohio 45623 is so dirty and the shelves are a mess ! It seems like no one is in charge ! It all most looks like they are going out of business. Today when we got there a older female employee was just out side the door smoking ! When we couldn't find what we needed I asked the employee she threw her arms up in the air and said good luck finding it in this mess ! We do shop this store a lot ! You need someone it charge ! It's a shame how it has been let go sense the just had a remodel last summer! It is definitely a disgrace to your company !

This has been an ongoing problem for me in several of the stores in Starkville, MS. There is one price listed as the product is on sale then at checkout I'm charged a different amount. When it's brought to the cashier's attention they say they cannot override the price. Then they say you can buy it at that price or leave it. I leave it. This is not a one time occurrence, this happens every time a sale comes and goes. I think this situation needs to be addressed as soon as possible. You're loosing a lot of business because of this miscommunication.

So we all have those bad weeks we're waiting for a paycheck to come in and we have to spend change for things we need almost everyone I know in America has had to do this from time to time. So after attempting twice to have the store except our chains to buy items we were told that they would not accept change unless it was in rolls. Number one there was not enough change to have to be in a roll. And number two if you're having to spend change do you really think the people can afford the rolls. I think it is completely unacceptable to embarrass somebody in a store especially the dollar store and a little Whitesboro Texas a small and mostly poor town. But the employee decided to inform me that she wasn't getting her [censored] in trouble by her manager that told her not to except change unless it's in rolls. I was more than happy to count out the change with them and spend my eight or nine dollars I was going to spend but they would not accept my change. Since this new manager lady has took over it is unstocked, dirty, and totally not how it used to be. I will not be back there unless I absolutely have to. Totally embarrassing and demoralizing.

Really bad attitude in my point of view discrimination she is black female been disrespectful because I told her I didn't know how to coupon and I will like to use my coupon on my phone told her if I can see wat was taken off or used of my coupons and rolled her eyes with an attitude prefer to leave the store cause since we got to the store she was really rude ask her to give me back my coupons she kept one and said to me to get out of her store now that if I knew who I was talking to that she call the police then threw the coupons at me I was really upset if she doesn't want to be there and she is getting paid to be rude to customers I hope she gets better skill to be nice to customers and don't discriminate I'm chicana this happen 7/14/18 at 9:08 pm at 4433 Mansfield Fort Worth tx 76119

I went to your store yesterday, and your employee was outside sweeping the store. As I was passing by I was thinking how nice a young person sweeping the side walk. As I approach her I realize why she was sweeping. Inside her employee shirt she was talking on her cell phone with her bra strap as holder. As I went inside and bought exactly what I needed and waited five minutes in line with one customer behind at this time. Young employee comes inside and stated " I will not disappear anymore and stay near registered." as she told another employee to busy stocking.
As she rang me up, I turn around and the line was to middle of the aisle. I ended up being late for work, because I needed to return home with cat liter for the kids to change. Your policy on the receipt states Save Time . Save Money Well, the timing is off.