Dollar General
Reviews and Complaints

The dollar general store number 10120 in Altoona, PA has to be the dirtiest store I have ever been in. I don't think they have ever washed the floor since the store opened years ago. They seem to only sweep the floor once a week if at all. The store isn't stocked well either . There only seems to be one clerk working the evening shift. If there is two on duty the other clerk must hide in the office all night. This store needs a new general manager that cares about the appearance and the customer.

I just in the dollar general in Thomaston Ga. I went to purchase Mr. Plumber, as i saw the product there was a coupon for 65 cents off now. As the employee rung up the product, she said the coupon had expired and i couldn't use it. i ask her why, i told her i didn't bring the coupon into the store it was affixed to the product, she ask the store manager (Brittany) about the product ans she stated she could not honor the coupon and i ask why not? she said the store would get a huge fine if she did. I told her the the customer is getting misled thinking the coupon can be used, but to find that's not the case once you go to the register. The 65 cents isn't the problem. Your employees are placing product on the shelves and misleading the customer. Brittany was very rude and has very little reasoning skills. I be reached at 478.319.9243 Derek BowmN

I just moved into a new area, so I am using a different family dollar than the one I used to use. And at this one the employees are very rude and nasty towards their customers! Not to mention they close the store early every day! Today is the 3rd time I have went and made it to the store BEFORE CLOSING TIME, (today I was 13 minutes early), the last time I was 18 minutes before closing and they already had the doors locked! And when I pointed out that it was only 7:47 (they close at 8:00) she got rude with me and told me it didn't matter what the sign said, that she closes the store when she gets damn ready to! And this is the 3rd time this has happened and I've only lived in this area and been using this store for 2 1/2 weeks! Not to mention how rude they are in general when I do manage to make it in the store. I once asked where candles were located and was told they had them but they " didn't have time to do my shopping for me, and told me they couldn't be that hard to find on my own"! Another time I was there it was real busy and the only checkout counter they had open had a very long line, and another customer asked if they could open another one of the 2 other registers to save time and hurry things along so they cold get the customers checked out and waited on in a timely fashion, andthey told that customer that they could put in an application to be manager if they wanted to run the store and give orders, but until then they could and should keep their opinions to themselves! I think the attitudes and actions of the employees of this store are very disrespectful, degrading and just out right rude! And there is no reason an employee should ever talk to a customer like that for any reason! I have always liked shopping at dollar general stores, but I don't know if I will continue using this store. I shouldn't have to worry about being treated disrespectfully by employees ANYWHERE I go, ESPECIALLY for no reason! The Dollar General I am referring to is the one at 1111 Poland Ave. New Orleans, La. 70117

On 7/14 I was shopping at dollar general there was 1 checker and a line of 10 or more people when we addressed it to two of the girls standing behind the checkout that were just standing there they said we are in middle of shift change and refused to put a drawer in. When 2 other girls got there they were told to clock in and help us 1 girl said she didn't want to get in trouble for clocking in early and she did but they then argued about not getting to check drawers. The 2 first girls had poor customer service and was more worried abut leaving then assisting the other girls were mad when they got to register but did help and aplogize. This is not the first time we have had an issue with these employees those girls have the worst attitudes towards helping and they should not be allowed to work at an establishment that involves customer service. Will not be shopping here again will take my business elsewhere

Several chuck holes are in the parking lot (parking spaces) and a huge hole that needs filled at exit. Someone keeps filling the hole with rocks only to be kicked out by cars on exit . My rear tire went into the hole leaving parking lot . I want to serve notice on who's responsible for maintaining parking area, if i blow a tire or receive damage due to this condition i will own store # 14592

Richard Meyers
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On 7/14/2017 I was shopping with my best friend at Dollar General on 3785 Zimmerman rd. Erie, PA 16510. We stopped there to purchase some Tide that was on sale for both of our homes because it was such a good deal. When checking out I was told I could only use 2 of the 4 coupons that we had with us. So I explained to the cashier that my friend would/could just check out himself with 2 of them seeing 2 Tide detergents where for his household anyway. We had only decided to check out together thinking it would be easier for us. The cashier said she had to ask a manager if my friend would be able to check out separately using the coupons now. When the manager (his name was Russell) came to the checkout he was very rude right from the beginning. He disrespectfully said "you need to read the coupon, it says 2 per household"! I replied "but we don't live in the same household". To which he responded impolitely "I don't care, how am I supposed to know that". My best friend then said "well why are you assuming that we live together then"? Even the customers in line behind us were shocked by how rude he was talking to us. There was a woman in line behind us and she even asked if she could buy it for him and he ignorantly told her no! When I asked the manager for his name he started to walk away from me, so I stated that I was going to report how ill-mannered he was. As he continued to walk away he laugh and said "have fun and good luck". I shop at the different Dollar stores often seeing I am a single mother and am always trying to save a little money. My best friend, whom is a gay man goes shopping with me from time to time because I'm the one with a vehicle. Now I don't often go to this specific Dollar General but I started working not to far from it. After the incident today I have to admit that I am discouraged to give my business to somewhere that employs people that do not know how to speak to people politely. I honestly was in shock with how he treated us. Needless to say we left without his detergent. I am not sure what can or could be done over this situation, I'm hoping you will take this message into consideration and make a decision. I greatly thank you for taking the time to read this and I'm hoping this can be resolved somehow. Thank You, Antonia M. Emerson

Went into the dollar general in bayminette ala. On07/14/2017 at 6:06pm to purchase some items there was a black man and black female working. The male cashier was having trouble with a customer ccso i proceed to the female line were there was one person ahead of me.She wrang that customer up and the the casher turned her back to me a proceed to talk with the mail cashier things that did not concern work.So i said excuse me can you please ring me up so she turned around and rolled her eyes at me and with a additude said can i help u i said yes will you ring me up... So she started ring me up...she was very disrespectful and had a additude i go in this store 3 to 4 time daily and all was someone new in there working maybe someone should look into why this store can not keep regular employees

Thursday July 13th around 8:45 pm
I went in to get some items that were on sale the Gain fabric softener $2.95 had 6 and 2 Tide Simply which was also on sale for $2.95 cashier rang me up I show her the $3/15 on my phone which I had taken your survey that prints out on every receipt I've gotten, she goes into the office manager then comes out and says I cant take this is fraud, excuse me this is right from you receipt and I showed him he still refused to accept and said it came from corporate not accept. I have never in the past had an issue using your coupon that I take and it gives the option to have the coupon sent to your phone, I never been so embarrassed in my whole life there were other people in line and he yelled out fraud, needless to say I left all the stuff on the counter and left, I had an issue with that store about 2 years ago and hadn't been back only reason I went last was because other stores were out of the products I wanted . I will be sure to tell all my friends and family to never go to that store, so now I've missed out on the deal because they only had a few of the sale items and I didn't get to buy them . Unhappy and I will be contacting the Better Business Bureau

My name is Jonathan Salyer I entered the store on new beasonwell road in Kingsport Tennessee to purchase cigarettes. When the cashier named Tammy asked for my Id she made rude comments about my picture she told me "to make that face again" she also made rude comments about my finger that I had cut open earlier and I felt offended and embarrassed cause there was people behind me in line. I was not happy and will not be coming back to that dollar general ever again!

I went into Dollar general store at 2140 HWY 905, #09616.I had grabbed me 4 bags of candy and 2 half gallons of icecream and got in line to pay for it.The guy at the register is new(I go to this store alot since it is across the street from me) and the gals were in back chatting, putting up stock. The man was having a difficult time and there were 6 people in line ahead of me and I had icecream.So I yelled back for help. First she proceeded to tell me if he needed it he had to call.The man could barely work the register let alone take time to ask for help.She finally came up, looked at everyone in line and said, oh you all only got 2 things apiece, why did you yell help for that and went to the back.So rude!I had 6 items and 2 were icecream.The man in front of me goes, I guess we arent important since we only got 2 items, then looked at my icecream.Like I said, I live across the street.I get home open the icecream and my daughters were what happened mom?So I made sure you know.

To whom this may concern your employee (Caucasian w/support shoe for injury) is always rude. About 2 months ago I was shopping for just a piece of candy and she automatically assumed that I was going to use food stamps. For one I do not use food stamps and secondly I always come to that location with the same cashier and get cash back off my debit card. I asked her to never identify a customer like that. She should ask what card will they be using not say would you like to ring this up as food stamps. This to me is a stereotype and a rude way to come for those who are less fortunate. Today while cashing out I wanted cash back. She was upset that I chose to stay at her line because I thought the machine worked better but it gave the same result as the other one. I then requested 40$ cash back. Upon receiving it I asked for 2 five dollar bills and 1 ten dollar bill the rest didn't matter she lied and said she didn't have it when I looked at about 10 fives and 5 tens. She then went to the blue cash bag and was left with only one option and that was to give me 8 fives. She went on to say she couldn't go to the bank today and all that for nothing. This whole transaction took a lot of my lunch time all because she was trying to be smart. I let her know I was going to complain. It isn't fair to be rude and try to hinder my time when all I wanted was to buy an item get cash back and move on. I ask that you speak to her about good customer service and that she treats all customers equal no matter gender or race. I work like anyone else and I give respect to get the same respect in return. Thank you

His my names is Jason, I like to make a complaint about a person or an Employee name Sandy. My local dollar general, is 5810 pecan valley. She been saying sexual harassing me, when I go visit I do not like this. Please have a talk with her or let her go. She's always trying to get me to sleep with here she's alswyas asking me out. My wife over heard her and told me to tell her something I reported to the manager yet it still happening.

I am submitting a complaint in regards to the Hemingway, SC store. I am a manager of a financial institution and have worked in customer service for over 30 years. The first lady was texting on her cellphone while I was waiting for her to start ringing my items up. Then she had a problem so the other lady said enter check manually and she didn't know how. This young lady said her name was Ryan and I'm not sure if that is her real name or not. She had a problem with the machine printing the endorsement on our company check. She asked if I used that type off check there before and I said yes ma'am almost every month when we need supplies. Well to cut a long story short she was very rude. It was as though she was very frustrated at the machine but made me feel as though my business was not appreciated. She told me that she couldn't give me a receipt. I said I am not trying to be difficult but I have to have a receipt because this is for a business. She acted very aggravated but I wanted my ID and check back. She said she couldn't void and redo order until check clears. Which made on since what so ever. Fondly, I guess she got herself together and told me she was sorry in a no care voice after I asked her, her name. Then handed me receipt and walked to other register. She didn't bother to make sure I got all my bags. I could have went to the Johnsonville store but I went to Hemingway store because I was in the area and that's where I've always went. By the actions of your employee I will rather go to Freds or even drive to Wal-Mart's.

I work for Dollar General in Leon, IA I'm on part time hours was working full time hours and my manager Susan K. Lowry is not doing her job at all she's hired new employees who have not completed training and is picking favorites every time she has been asked about the rest of the training she says she'll do it on this day I was supposed to have mine completed as of last month (June) and it never happened I'm still waiting and come to find out I went from working 40 hours a week to 1 day for four hours a week and all the other employees have been given longer hours and work 7 days a week I have been called in several times and never got paid for the hours ive worked fairly my manager is not doing her job at all I would like to see her removed from this store because I'm ready to leave and quit my job it has gotten that bad

Night before last I went in around 9 or so and the guy that's checking me out revives a call on his cell phone he stops and answers and contours to talk whil ringing me up. Last night a girl is ringing me up and she receives a text while checking me out she stops and answers it back. Really? Should they be on their phone in the middle of a transaction? Heck No! Shame shame shame

I went to Dollar general to shop for laundry soap, body wash, dog food, ect. There is an employee Harry that was rude to me. Followed me around like a lost puppy dog. Gave me the looks to get out of his store. I don't appreciate the way I felt while I was shopping. I went to the dollar general in Marrietta SC. I don't appreciate the way this employee treats the customers in this store

I live in Anderson, Alabama, and at first was thrilled that a dollar general was built here. It was wonderful having a friendly and clean store here. But since the manager has retired I have to be desperate to go to this store. The staff is horrible, I stood at the check out and waited for a good 5 minutes for the girl who was working to even come up and check me out. In fact I finally got fed up and the only reason she came over was because I told her that I would leave the stuff and go somewhere else. In addition the store is deplorable, stock not on shelves but sitting in the floor in boxes, trash on the floor, and you can't walk past another person in an aisle because of the stuff piled up in it, never mind the fact that my wheelchair bound child couldn't even get down aisle's or to the check out. Will tell you this I will have to be more than desperate to go back. Something needs to be done!

On several occasions my wife and myself shipped at the dollar general located at 404 main street in simpson pennsylvania 18407 without any issues up until three months ago when a black male was hired, my wife would go into the store by herself and come out stating how this male states how nice of a round [censor] she has and how he'd like her to sit on his face without panties on and how much he likes busting a nutt in snow bunnies cooches.as livid as I was I let it go and went in myself on a separate occasion noting a black male talking to fellow female employees about their [censor] and how he likes [censor]ing bareback, I made note of his name tag Zaay and told him there are women and children in the store that's inappropriate language for that setting, I'm no angel I served multiple tours in both Iraq and Afghanistan I refuse to let someone talk to anyone that way especially women y'all need to do something before y'all get sued or worse someone shoots the disrespectful [censor].

Hello my names Betty white I visited your store in Williamstown ma on 7/8/17, I'd like to report mistreatment of staff today as I shopped in the store I heard a man assumed to be the boss speaking horrifically to a younger African American women who I assume was the sales associate, my question to you is is this how all of your staff is treated? Is it because she's young, black or below him? I really hope you look it to this because it was absolutely rediculous how this young lady was treated ! I will no longer be spending my money with dollar general!

Thank you!