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Dollar General
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1.2 7 Reviews 3847 Complaints
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Dollar General Complaints 3847

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D
1:13 pm EDT

Dollar General store is a mess!!

The store's isles are lined with carts of merchandise You cannot get to the shelves to find anything without moving the carts. It is always a mess It is the only store to shop in McCamey and it is very hard to find anything that you need. Several people have complained to the corporate office and it never seems to be resolved for more than a couple of days! There are not enough workers and it seems to be very much over loaded

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H
8:53 am EDT
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Dollar General manager would not exchange item given to me in error

Went to DG #02633 in Mountain View, Arkansas and asked for Pyramid 100 Red cigarettes. The clerk gave me Misty Blue which is over a $1.50 more expensive. Did not discover this until I arrived home, well over 10 miles from the store. Went back the next day to exchange them and store manager refused. I ended up with cigarettes I don't smoke that cost me $6.00 more than I should have paid. If the store is at fault, the exchange should have been made without question...

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T
3:42 am EDT
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I went in this store around 3 pm on the 12th and the manger was intoxicated he was kicking beer on floor on the side that they hardly use by the bodywash so I helped him put the beer on the counter he sure did give that store a bd name cause no manger should b at work intoxicated I hope u all can watch camaras and see what I am talking about something needs to be done asap cause that is not good on ur comstumers and employee s

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U
4:35 pm EDT
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Cashier (Lisa) refused to wait on me at my visit today. I had to wait until another employee would wait on me and let me pay for my stuff. I'm in this store several times a week since I live 2 miles away. The cashier is a manager at another store (jackson, ohio) i know her because I was a 3rd party working in her store occasionally, I would hope the...

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S
8:54 am EDT
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I have never experienced a more frightening shopping experience in my life. I decided to go into this location because the DG near my home closes at nine and I needed to get some allergy medicine for my daughter. I entered in the store 30 mins. prior to closing and decided to try my digital coupons that I had just linked to the new account that I started. I...

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K
4:19 am EDT

Dollar General medical supply

I've been to store that's located in leland ms to purchase 4x4 gauze for months now.. But lately they haven't been stocking or cleaning the area that has the medical supplies.. They've hired new ppl and they think their only suppose to run the register and not keep the shelves stocked and its sad because that's the only store I can find this product.. I asked about the item and they lie like a shipment just arrived and I go the next day and no product or have they straighten the items on the shelves

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H
2:20 pm EDT
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My husband went in to buy some ratchet straps and he had some trash we wanted to throw away. On his way in, there were no trash cans outside the store, so he asked the lady employee if there was a trash can he could throw the trash in. The lady sarcastically told him if he had something to throw away, she would take it this time, but for future reference...

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A
9:07 am EDT

Dollar General store mgr amy

upon visiting DGS 00199 the store mgr, Amy was very short and rude towards customers and myself. This lady openly discusses employee personal issues and talks really bad about the ASM, Sheryl every time I am in the store. To be honest with you I would not visit this store if it were not for the help and service I receive from all employees except that mgr Amy. She has terrible people skills and should be replaced . Hopefully we the community will see changes in the manager in our DGS very soon so this store does not go further down.

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A
7:44 pm EDT

Dollar General manager

North Webster, Indiana- Store manager : Melissa Bruder is a horrible manager, she constantly bad mouths her employees. She keeps inventory in the back room until it pennies out and than steals it. She goes to other stores and bad mouths her workers to other managers. She plays favorites with assistant manager and let's her make her own schedule and schedule a bunch of days off without using vacation. Her husband comes in and swears at the employees. She sits on her phone constantly instead of working.

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A
4:26 pm EDT
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There are many problems that I have seen at this store. First of all, the manager (Sam) has been cutting hours of certain employees because they are "slow" at recovers, stocking, etc. I understand employees need to be faster and get the store in order and fixed, but how are employees supposed to work on getting faster when they are cut down to one, six hour...

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P
1:15 pm EDT

Dollar General store is never stocked!

I want to know why my store is never stocked.The medicine is almost never stocked.Since the remodel there is never anything in stock.I use to buy mouse traps there, now they never have them.I buy drink sticks that you add to water, never stocked anymore.I use to love stopping in, now I hardly ever shop here.Why is this store never stocked?I have to live on a limited budget, so I like the Dollar General to help me save money.But I can never find the stuff I need anymore.

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A
12:32 pm EDT

Dollar General assistant manager

Assistant manager is very rude, rolls her eyes when asked for help from another customer, gossip to other customers about other employees and ask customers to write a bad review about them, I shop at this store since it has opened but her attitude towards employees and customers is getting worse, she don't wear a name tag so I had to ask her for her name and she kinda gave me attitude, She complains about the new manager says she don't have a clue what she's doing and on and on.My opinion the manager and a few other employees are doing a great job the store hasent looked this good in years.All in all bad employees like her make it hard for customers to wanna come back .Thanks for letting me voice my option Telia

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D
9:39 pm EDT
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The store located on Mayhan Gap rd Tn 37363, has a female employee named Macy Miller, who is very disrespectful and rude to all the customers I've seen her check out. Furthermore she talks very inappropriate for everyone to hear. I would like to see something done about this because I frequently shop there out of convenience as its located close to home...

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T
9:06 pm EDT
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My Husband and I were working out at the gym next door to this Dollar General location at approx. 11am on 4/7/19. My husband informed me that he needed new socks. So I told him that we could go after working out next door to the Dollar General which we had been going to for a while now in the past. When we entered the store and went down to look for sock...

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F
8:49 am EDT
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I have never saw more of a sorry excuse for a store. The employees sleep with each other, manager is a chain smoker, employees give free things away off the shelves to their friends, manager is rude. The backup manager Bobbie is a hoe. Tries sleeping with other employees and customers. This store needs a makeover with all new employees and real management...

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S
1:24 am EDT
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Dollar General green dot cards

Cant get them to work I have two. Cant get a hold of them tryed allways. Phone-chat nothing. I want my money back. Iam going to bbb and fdic have phone numbers-look up the company about complants.36.00 and 20.00 bucks. Iam on this for real. Mark rowe [protected]@gmail.com I forgot seems you need to give your ssn to get it to work. Are you kidding me-to green dot that you cant get ahold off come on asking for your ssnumber.

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B
11:05 pm EDT

Dollar General rude employee

We walked in 10 minutes before closing to get dog food and one of the employees muttered rudely " why did they have to walk in". I thought this to be rude and inconsiderate due to the fact that I am a paying customer. The employee's name is Trenna Meyers. it happened April 4, 2019.
I would like a formal apology. and for her to be reprimanded for rude behavior if possible. I would like to prevent this from happening to anyone else.
Thank you.

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I
9:29 pm EDT
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Dollar General digital coupon discrepancy

Digital coupon discount for febreeze oil warmer starter kit was not honored at checkout. The sticker at the store shelf and digital coupon showed buy two febreeze oil warmer starter kits get $4.00 off. Furts Associate at store I spoke with confirmed the digital coupon discount but was not sure why the register didn't apply the discount.i proceeded to speak with customer service via phone and was transferred to the technical support department. The lady took my information and told me I would be sent an email. By the time I tried getting help from a second associate at the store, she told me the sticker was put up erroneously and that the digital coupon app. changes constantly. This doesn't make any sense since the sticker at the store shelf expires on April 6. I sincerely believe this is false advertising.

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P
5:40 pm EDT
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I use to love this store. This store is right down the road from me so it's where I go to get my stuff. I want to address that the manager beth is not a good person. She has a click. If you don't fit into her little group you not only get left out but some people also get called names. This needs to stop! She will hire people that don't fit into her little...

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J
4:51 pm EDT
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I purchased 2 gallons of bleach at my local store. Unknowingly, one of the bottles had a small hole on the handle. When I got out to my car, all I smelt was bleach. It was all over me. I then took it immediately back inside and told the cashier, she said I could get another bottle. That's fine, but what about my cloths that were ruined in the meantime.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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