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Dollar General
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1.2 7 Reviews 3845 Complaints
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Dollar General Complaints 3845

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K
7:38 pm EDT
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I was just in the store 8985 mount vernon il arpund 545ish they was busy very busy both lanes full the lady at register 2 by the name of jennifer was rining out a lady who paid card and some of her stuff wasnt covered jennifer called another manager who came in by the name of Robin the lady in line was rude and very mean to the manager Robin was very...

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U
2:29 pm EDT

Dollar General regional manager & district manager

I've never worked for a company so sneaky & conniving as Dollar generals. They treat their workers with no respect at all! Expect everything to be perfect in those stores & all the stuff they send in those small stores become impacted which they expect the salaried paying store mangers to over work themselves to get the work done! [censored] I'm over it

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kmac4
US
Apr 04, 2019 12:19 pm EDT

I have not worked for this company however I have been trying to get into the local store near me, do to the store not getting the attention it needs from the employees and management they have. Unfortunately this location will fail due to the fact that they will not hire outside the company for management, the last two came from other locations and they let a brand new (1yr-2yr old store) go down the drain currently they have employees from 4 other stores in there to clean up the mess, unfortunately these employees are only stepping up to get a position they do not have experience in.

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Unknown1975
US
Apr 03, 2019 1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unfortunately this kind of stuff is happening in a lot of DG stores. They don't protect hourly employees. And if you speak up your deemed as a trouble maker so they find ways to fire you.

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2Srw
US
Apr 02, 2019 4:37 pm EDT

Any corporation that would fire an employee who worked up the company ladder, received awards for their service, and did so without warning, notice and/or reason really sucks and that's what Dollar General does!

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C
11:39 am EDT

Dollar General employees

Manager is a joke. She stands and smoke every few minutes. Never does anything. Treats employees badly. The other manager, Bobbie isn't much better. She stands around on her phone all the time doing nothing complaining about customers. She tried hooking up with my brother when he saw her smoking a joint in the parking lot by her car. Stated she was just waiting to return to the aweful store. The store is trashed always. No good employees there and the ones that are hate it. Getting high together at work I assumed was against policy. Not there. Everyone needs to be tested and fired. It's a disgrace

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E
5:14 pm EDT
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Last night I bought a loaf of Sunbeam 'thin' sandwich bread at the blue mtn store. When I opened it moments ago, it is very dry and crusty with a stale odor. When I looked at the date, it expired on March 19 2019, twelve days ago. How is it possible that it has not been pulled off shelf by the vendor or store personnel in that time period. That i...

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P
10:28 am EDT
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I go to this Dollar General all the time. My husband and I both have had incidents with the cashiers being rude. Yesterday I was in there and the cashier was talking to another customer who had already checked out the whole time she was waiting on me. She never once spoke to me or even Acknowledged I was there. She checked out my items took my payment never...

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R
4:53 pm EDT
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Complaining about the George West store Dollar General the manager keeps getting into my personal life with my fiance who's an employee there numerous of times tries to get involved in our life my fiance never wants to leave me or we have problems when she's working with other employees now that the general manager is back from vacation my fiance came home...

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L
8:42 pm EDT
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The items are not as marked. The price is different at the register and the clearance wasn't in any way on sale, there was a small tag that just said 10% and 30% off, but nothing on the shelf was on sale. We had to ask for prices on several items and still wasn't the final price.The body soap, was short a quarter yet the price was the same. I was told that...

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J
2:21 pm EDT
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Made a purchase of 3 monster bottled caffe coffees last night, march 28, 2019. This morning, the 29th, I opened a vanilla flavored monster caffe coffee bottle and apparently it is out of date, because it smells and tastes bad, and it looks like it has curdled. This isn't the first time i've had issues at this store. Apparently the regional or district...

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B
12:38 pm EDT

Dollar General unorganized/dirty stores

This complaint is a general complaint to the CEO of Dollar General. I live in NE Ohio and all of the stores here in the area are a complete disaster! Seeing complaints from people in the other states it seems this is the norm for all his stores! There are metal carts and boxes all over the place, you cannot even get down the aisles. Products are always out and never stocked on the shelves! The worst part is that they expect their employees to stock shelves, unload the truck, and cashier all at the same time! I have heard they even expect workers to come in off the clock to complete tasks! These employees make low wages and are expected to work like dogs! The hours the manager gets each week to work with are ridiculous. It is no wonder nothing gets done and the stores look like a war zone! The bags they use are cheap and thin, many times I have had them break on me while loading my car! The CEO is cheap, cheap, cheap! Making millions off of low income people and treating his employees like garbage! I will be shopping elsewhere in the future and everyone will know what a greedy cheapskate this CEO is!

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M
7:13 pm EDT
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The lady with the long blonde hair who pulls it up in a pony tail is the most rudest person I've ever seen in customer service. I've had multiple instances where she has just been awful to me or other customers in line. She should not be working in customer service and I refuse to go back until she is no longer working there or is out in a different position not dealing with people. Thanks you

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S
3:27 pm EDT
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I purchased a movie from this DG (Disney's Oz The Great And Powerful). It was supposed to come with a Blu-Ray + DVD + Digital Copy. When I got home and opened it I realized that there was only a Blu-Ray copy in the box. I also failed the notice the "Blu-Ray Disc Only Included" sticker on the box during purchase. This means that someone in the store opened...

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J
2:53 pm EDT

Dollar General news paper

I went the last Sunday to your locations in Deltona, Debary Avenue to buy a news paper like as the last 4 weeks. Usually I found a short line, maybe 3 or 4 customer. But the last Sunday I noticed a couple that never seen before and also one old lady in a wheelchair. When the door was open the couple took 3 news paper each one, plus the lady in wheelchair also took 3 news paper. Normally every customer is going to take 1 each. When was my turn to pick it up it was the last one, behind me 3 o 4 more customer waiting. They ask to the employee the rule for that kind of merchandise and nobody respond. When I was in front the register to pay, I ask again and nothing, I talk with the lady about it because in my opinion is not nice, but she did not sdaid nothing.
I am a regular customer but honestly is not fair and against your bussiness that situation.

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D
11:27 am EDT

Dollar General employees

do you folks have anyone working for you with the name of Megan opplinger or Megan Belt or Megan Stimpel her real name is Megan Belt she uses these other names that's not on her birth certificate .if she doesn't work for you why is she behind the counter she's not someone I would trust. she's very rude .she's not awenest at all.so I would like to know if she work for the Dollar General or not if so I will take my money else where I shop there all the time tody I seen her behind the counter by the register 3-25-2019 at 9:49 am

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H
10:28 pm EDT
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This is a very busy store and I've been told it's considered a "high risk" store. The condition of the store continues to become run down. The front door is just about to fall off the hinges, the heat does not work, one of the front panels on a refrigerator unit is falling off, the outside is NEVER clean. There is always debris around. The staff are very...

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R
12:29 pm EDT

Dollar General cashier stealing

Cashier pocketed my item . Never go back to that store. Mgr, rude. Bought two antibotics they were on reciept, I seen cashier put one in bag after everything else was baffed although he rang it up almost first, when placed in bag so " oh almost missed this" strange that he only put one in, then when I returned to Manager she said he placed in in bag that was two days later, the guy is a thief and I was not refunded the money for the item. I called the District Managers office and was to be contacted but nenver happened. I'm retired and don't need to be ripped off by Dollar General.
Item was Neosporin . $7.00

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Dan franzen
US
Mar 25, 2019 3:34 pm EDT

Hi sorry to hear that you had a bad experience in one of our store's . We are committed in making your shopping experience a great one how can Dollar General make this up to you?

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N
5:40 pm EDT

Dollar General store and employees

This store is completely disgusting! It was in such great shape last year or a little more. Y'all had certain employee's that went above and beyond to make myself and others actually want to come back! It's sad they are no longer there. Everytime I was there I saw the same few girls busting their [censored]. Excuse my language but it's true. I would also see two girls at more than one of the stores that weren't their own. I don't know why they left but they need to come back and fix this store and restore it back to what it was. It's so sad! We have switched to going to dollar tree or a different dollar store. The current employees you have there have no respect for anyone! They talk on their phones. And even use inappropriate language! Please do something about this! It at least check in on your store in athens georgia on cedar shoals rd. We had a wonderful rapport with the ladies that work there before it is so sad to see them gone in the store and such awful shape we were hoping when it moved from the location that was at last time it would stay nice but it hasn't so please do something about this!

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R
4:12 pm EDT

Dollar General management

Manager at this store is extremely rude and very condescending, especially to the elderly in this community. We are a small rural town and do love to Dollar Store being here. She has hired some good people to work her but in the past few months all of those good employees have quit due to her treatment of them as well and she has hired some that Are questionable at best and I personally feel probably couldn't pass a drug screen.
I myself have had to search for someone to check me out at the store on more than one occasion, I could hear talking and laughing in the store and had to walk around to see where they were and when I did, they acted put out that they had to come to the front if the store to work.
Another issue is that they take smoke breaks right in front of the sliding doors where customers walk in, I feel as if there should be a designated smoking area for the workers, maybe by the back of the store, usually there are only 2 people working at a time and they take their breaks at the same time, maybe that is why they stand by the front door in the chairs that are for sale.

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H
3:20 pm EDT

Dollar General race issues/asked for a simple "bike lock" and got verbally assaulted by cashier and manager

I came to this dollar general right after work on 3-19-19. I rode my bike and as I approached the store I saw two big men sitting outside the building I didn't want to leave my bike without a lock nor bring attention to myself as a woman so I came through the store door breezeway area and gladly asked the manager lady (drawn on eyebrows manager) as she approached me "do you have a bike lock?" she started yelling at me after looking me up and down "you cant bring that bike in here!" I stated "all I want is a bike lock" a white male customer came to my defense and said "there is a few men outside the door thats why she there!" I told him "thank you!" then the cashier yells at me while all white customers stand in line "you can sit your backpack down here and"watch your attitude!" I let her know I don't have a problem and dont talk to me like that I spend a lot of money with dollar general and don't be fooled by my appearance my car just broke and I just came from work. She came at me once again repeating herself now what is strange I was already dealing with the manager now her cashier was on me to all over a dang bike lock>if I wasn't a black woman this would of played out totally different and I would of not been treated with respect... She stared at me as if I was someone not deserving to shop at the store... And whats weird this same manager worked at the waverly store before she came to the cedar street and she wonder why she had so many issues out there... People need to be careful on how they treat people because my demeanor doesn't hide the fact that I am human just like the next and if my bike would of got stolen or something would of happen outside the store dollar general would of been quick to point the finger elsewhere>happy they are paying so well to hire arrogant, selfless, racist, angry, confrontational, bitter women.

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C
9:07 pm EDT

Dollar General manager jennifer

Every time someone asks the manager Jennifer about a item, she always very rude and disrespectful. She'll tell me a lie just so she don't have to help me. She has done this to me several times and has done it to other customers. She is not a person that should be in any customer service positions. I go to this store very regular on a daily basis. I will stop shopping Dollar General if something is not done about her attitude. Thanks

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P
11:36 pm EDT

Dollar General product not marked correctly

I've been in this store multiple times and everytime the prices are not marked correctly and I say something about they look and say it's for something else if that's true why is it not there with that product another time it was clearly marked and the said that was not suppose to be there that was supposed to be taken down and they took that price down why don't they do there job they I stop in 10 minutes before they close a man is standing in the door just looking a girl standing just on the inside as I approach he tells me I only got 10 minutes I was there just for two things and what happens again the price is marked wrong if you got time to stand in the door someone is got time to look at this stuff to make sure the price is right do your job and on top of that there just rude cause I said on the shelf the price says something else not my fault they can't do there job i'm getting tired if this looks like i'm going to walmart I don't care if I have to drive a little further, I know mistakes are made but it's all the time at this dollar general.

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entitledone
US
Mar 14, 2019 1:44 pm EDT

You’re not bright, are you?

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
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Dollar General is ranked 13 among 124 companies in the Retail Stores category

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