Dollar Tree’s earns a 1.1-star rating from 2974 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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The perimeter of the store is awful.
I have written 3 letters to Dollar Tree General and 1 letter to the City about the condition of the outside of their store. I feel that whenever I drive by that I live in a ghetto. There is trash everywhere, all 3 garbage cans are overflowing, and their employees do not clean it up. Maybe they should just remove the trash cans. Today, January 23 at 2:30...
Read full review of Dollar TreeStore appearance
Store is in shambles, it looks like there was an earthquake and everything got knocked off the shelves which are not stocked and now in heap piles below where they should hang literally! There are few shopping carts because they are filled with items that need to be restocked in the traffic jammed in by the registers. There's debris, thick layers of dust...
Read full review of Dollar TreeCustomer service
Have we stopped saying thank you to customers? Every time I visit the Dollar Tree at 2701 Church Street in Conway, I never get a thank you. Today just topped the worst visit I have ever had. The cashier was filling her mouth full of a chocolate bar while she was ringing up our stuff. When she did talk it was while her mouth was full. This is extremely rude and unprofessional. Me and my wife both work in retail and we are trained that this is not acceptable behavior, not to mention my mother would never let me by with it either. We do not get much better service at the one on Highway 544 in Conway. I am just so disgusted I am done with shopping there. Is this what we have become? Are we so desperate for help that we allow them to do whatever they want to? Is this what we are paying $15 an hour for and now I am paying 25% more than I used to just to get bad service? I have kept my mouth shut too long. Why don't you put in self checkouts and then I can fuss at myself for bad service. Maybe that would put these poorly trained associates out of work.
Check out / payment services
Greetings, My name is darla, I live in Forest Grove Oregon in the United States of America. Less than one week ago, I was shopping at the Dollar tree in Forest Grove, I grabbed a drink then I planned on purchasing this drink around 8:30 p.m. after I pulled the money out of my pocket it was apparent to me that I was 0.02 short to make my purchase. I then...
Read full review of Dollar TreeStore manager Jessica Mejia dollar tree Eagan,MN
This manager has lied to customers too many. I have shopped this store too often, boxes blocking aisles, carts scattered everywhere in sgore, very messy! I listened to managers discussing about "getting drunk, and stoned after work". Manaher Jessica has threatened customers, she told me they don't do even exchanges even when I had my receipt, she told me...
Read full review of Dollar TreeBlocked isles
Every time I go into Dollar Tree, doesn't matter what day or time, at least 2 isles are blocked by employees stocking shelves. Today FOUR isles were blocked by employees and carts and boxes. It takes time and gas in my car to go there, and I don't appreciate not being able to get everything I need when I get there. This is 2-3 times a week attempt. It's insane! Why can't the shelf stocking be done after hours so the customers can actually shop there and not be inconvenienced?
Desired outcome: I want employees to stop stocking shelves during business hours
Cashier and management
I asked the cashier to put the bleach in a separate bag which I had brought and they did and when I left I realized by the time I got home that I left it so I turned around and went back the cashier and manager both called me crazy and I never retrieved my items. I go to the store all the time I was going to take further action but my daughter convinced me to file a complaint no one should be treated that way
Read full review of Dollar Treedelapidated store conditions
I would like to make a complaint about the condition of the Monroe, Washington Dollar Tree store (19947 Highway 2, Monroe, WA 98272). This store is absolutely disgusting. Ceiling tiles are discolored and a drip of water fell on my head. There was no caution floor is wet sign out to give warning. The floor is dirty as though it hasn't been swept or mopped in a very long time. Shelves are barely stocked. What is on the shelves is in complete disarray and unorganized. Who is in charge of this store and why do they let it look like this? Over the past year or so I have noticed a steady decline of this store into the current state of deterioration. This store needs urgent attention or close it. I wish I had taken photos, but I don't want to go back. This store is giving a bad reputation for all the other stores.
Desired outcome: Customers deserve a pleasant shopping experience. Please demand employees clean up this store.
Manager of store opens repeatedly late, and the store is a mess
I visited the Washington Avenue store around or about 12/11/22 at 8:50 a.m. The staff were waiting inside their vehicles and another disabled employee was sitting on bricks waiting near the entrance. Another customer and I heard an employee say, the manager was going to be late. By 9:00, the manager had not arrived and at least a dozen of potential...
Read full review of Dollar Treeemployee's
my name is tammie miles i live in trinidad co 81082 i need to speak to someone regarding your trinidad office i donot want to talk with them in trinidad as nothing is ever done about things i am very upset over alot of things that is going on in this store and it needs to end my number is [protected] please give me a call regarding this matter or i will notify proper authorities.this is not no joking matter please retern my call
Desired outcome: i want to have a call with you asap
Are you an English major? I was trying to read your complaint but I cannot because there are no periods and no capital letters so I know where one sentence ends and the next one begins.
Cashier checkout
I just browsed through your corporate website that brags about good customer service and values...nothing could be further from the truth...
I would like to see some good old fashioned customer service where the casher hands me my receipt and my package, and says with a smile..."Thank you...come again..."
Instead (just a few minutes ago at your store on Alvernon and Grant in Tucson, AZ) my receipt sat sticking up in the register while my package sat on the counter somewhere behind that stupid plastic divider (useless swinging piece of crap) and a cold stare from the cashier...I started walking out without my package (out of sight out of mind)...I pulled the receipt out the register in frustration...as I walked out the cashier held up my package to remind me to take it...I wouldn't have left it in the first place if she handed it to me like a good cashier does...
While I was in line I saw her try to hand some things through the plastic divider (swinging) to a customer in a clumsy way...not her fault...that stupid plastic divider serves no useful purpose...take it down!
Teach your cashiers to smile and mean it...
Desired outcome: Improve your customer service...
It begins with a good company attitude...trainers need to insist on pleasant personalities and good customer service...the definition needs to change back to what it used to be...a smile and "thank you...come again" along with handing the customer's package to him or her...
Long lines and the need for speed cannot be an excuse for rudeness and bad service...
I totally agree... I just posted a complaint about the same thing. Whatever happened to thank you and just plain good customer service. I don't really like working either but I try to treat people with some respect.
I guess we were trained wrong.
Refund policy
Hello, I work on at a school and my students did a bake sale fundraiser to help some families in need in our area. I went to Dollar tree to get the most for our money. I bought toiletries and a few snack items and ended up spendinhg $84. When we packed up the gift bags we had extra of some items so I went to return it. I found out that the kids couldn't get...
Read full review of Dollar Tree and 2 commentsManager 88130
Do not need the g.M. Of this store to call me. He is no help. I asked for his someone else to talk to and he has not given me the number. Help please... I work for this dollar tree and the manager has been saying im a thief among other things. She has lied and said she just hired me for holidays when that is not true at all. I have even talked to the g.M. Which has not been no help and knows whats been going on. She is doing all this because 911 had to take me to the er and this is retaliation, defamation of character, and employment defamation. The extra stress this has caused because of the lies and run around the g.M. And the manager have been giving me is making my hair fall out from the stress. I am not the only one that has had issues with the manager irene and every worker there has said "the gm will not do a thing nothing will change." this is not right at all. There is more as well. I will wait till I get to talk to someone to explain more. Ricki white dollar tree portales nm 88130 — [protected]
Desired outcome: i want to go back to work and she needs to be retrained. i am the only one that takes care of my daughter and i have no family. she calls me names
Management harassment
My name is Barb Loisel Im a senior citizen I was a former employee of Dollar Tree in Cloquet Minnesota my last day was 1/2/23 I was hired as a cashier, I was trained by a very nice young girl for five hours the following day is was put on a register by myself I tried to get someone up to help me with the customers I was extremely busy the assistant manager...
Read full review of Dollar TreeEmployee attitude and being short changed
I went to your store #3080 on Normandy Blvd. I was in line to pay and as she was ringing me up, the system went down. The manager then told everyone in line, "If you want to put your stuff in a basket, you can come back when the system comes". So that's what I did. I told her I would run one more errand and be back in just a little bit. When I got back, I...
Read full review of Dollar TreeStore manager and employees
Store #6926 603 hwy 139 Monroe LA.71203 Every time you go there and ask for something, they say they're out of stock and the item is sitting in the isle in the box on a cart loaded down with other boxes. All the isles are jammed with mdse. That has not been put out. And the manager and employees are never at the registers and when you can find them or...
Read full review of Dollar TreeThe bathrooms at your groton ct location are a health hazard
You need to hire a professional company to clean, disinfect the bathrooms. This is not and should not be done by the manager or the employees. It needs to be professionally done before the state of ct recieves a complaint, which is my next step, and will come and close down this location. This is not a joke or a prank. Again, no fault of the manager...
Read full review of Dollar TreeRude / customer service / manager
Today I went to the Dollar Tree on North Side in Visalia 93291 Store # 4142. I went with my Husband at 1:09 pm. There were two people working the store manager (Cindy) and a New cashier (Carson). Well Carson was standing at the end of his register on his phone but he was on his break. There were like 20-25 people in line. Cindy told Carson you know you can...
Read full review of Dollar TreeEMPLOYEE name NIko store#1897
12/30/2022 10:00 AM,
Customers including myself was at the register and the cashier name Niko was on the phone with his friend carrying on hold conversation,he did not speak and he did not acknowledge the customers after he rung everything up, no eye contact he need to be fire that is bad customer service,and to top it off he had on a cap turn to the side and a jacket with no uniform on.I hope something will be done by that!
Desired outcome: I would appreciate a respond.
Managers verbal abuse toward myself
I am a Senior Citizen, handicapped & use a walker. Today, Dec 29, 2022 I went into the Dollar Tree to purchase a few items. I wasn't able to find any AAA batteries. At the 1 check stand that was open, there were 3 boxes stacked on each other showing that they were AAA; however, after looking at a few of the batteries I only saw AA batteries. When the cashier came back to the register, I advised her that I couldn't find any AAA batteries. She proceeded to go to locate the AAAs for me when the girl with her told her to stop as there were a lot at her register. I told her that even though the boxes showed AAA only AAs were there. She than asked me if I had looked through all of them. Her tone was disrespectful & I asked her to not talk to me in that manner. She started to walk off & I asked her if she was the Manager. I was told she was indeed the Manager. I than told her that she needed to find another job as Customer Service was not her forte. She than told me that if I didn't like it, I could go elsewhere which I said I would. I proceeded to walk to the door which she held open & told me to "and don't let the door hit you in the butt as you walk out". Her attitude & behavior were unconscionable. I had worked in Customer Service at the Phone Company for 30 years & I've never
spoken to a customer or had a customer speak to me in the manner this person did. At this particular Dollar Tree I have always been spoken to in a kind & respectful manner. I am aghast that someone of her caliber
would even be working for your company. That kind of talk is abusive &
unacceptable in my eyes. This Dollar Tree is located at 520 128th Everett, WA.
Desired outcome: I would like to see some type of disciplinary action taken, an apology to me & possibly some customer service/managerial training for her.
Dollar Tree Reviews 0
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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Most discussed Dollar Tree complaints
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