Dollar Tree
Reviews and Complaints

Have we stopped saying thank you to customers? Every time I visit the Dollar Tree at 2701 Church Street in Conway, I never get a thank you. Today just topped the worst visit I have ever had. The cashier was filling her mouth full of a chocolate bar while she was ringing up our stuff. When she did talk it was while her mouth was full. This is extremely rude and unprofessional. Me and my wife both work in retail and we are trained that this is not acceptable behavior, not to mention my mother would never let me by with it either. We do not get much better service at the one on Highway 544 in Conway. I am just so disgusted I am done with shopping there. Is this what we have become? Are we so desperate for help that we allow them to do whatever they want to? Is this what we are paying $15 an hour for and now I am paying 25% more than I used to just to get bad service? I have kept my mouth shut too long. Why don't you put in self checkouts and then I can fuss at myself for bad service. Maybe that would put these poorly trained associates out of work.

Every time I go into Dollar Tree, doesn't matter what day or time, at least 2 isles are blocked by employees stocking shelves. Today FOUR isles were blocked by employees and carts and boxes. It takes time and gas in my car to go there, and I don't appreciate not being able to get everything I need when I get there. This is 2-3 times a week attempt. It's insane! Why can't the shelf stocking be done after hours so the customers can actually shop there and not be inconvenienced?

I would like to make a complaint about the condition of the Monroe, Washington Dollar Tree store (19947 Highway 2, Monroe, WA 98272). This store is absolutely disgusting. Ceiling tiles are discolored and a drip of water fell on my head. There was no caution floor is wet sign out to give warning. The floor is dirty as though it hasn't been swept or mopped in a very long time. Shelves are barely stocked. What is on the shelves is in complete disarray and unorganized. Who is in charge of this store and why do they let it look like this? Over the past year or so I have noticed a steady decline of this store into the current state of deterioration. This store needs urgent attention or close it. I wish I had taken photos, but I don't want to go back. This store is giving a bad reputation for all the other stores.

my name is tammie miles i live in trinidad co 81082 i need to speak to someone regarding your trinidad office i donot want to talk with them in trinidad as nothing is ever done about things i am very upset over alot of things that is going on in this store and it needs to end my number is [protected] please give me a call regarding this matter or i will notify proper authorities.this is not no joking matter please retern my call

I just browsed through your corporate website that brags about good customer service and values...nothing could be further from the truth...

I would like to see some good old fashioned customer service where the casher hands me my receipt and my package, and says with a smile..."Thank you...come again..."

Instead (just a few minutes ago at your store on Alvernon and Grant in Tucson, AZ) my receipt sat sticking up in the register while my package sat on the counter somewhere behind that stupid plastic divider (useless swinging piece of crap) and a cold stare from the cashier...I started walking out without my package (out of sight out of mind)...I pulled the receipt out the register in frustration...as I walked out the cashier held up my package to remind me to take it...I wouldn't have left it in the first place if she handed it to me like a good cashier does...

While I was in line I saw her try to hand some things through the plastic divider (swinging) to a customer in a clumsy way...not her fault...that stupid plastic divider serves no useful purpose...take it down!

Teach your cashiers to smile and mean it...

Do not need the g.M. Of this store to call me. He is no help. I asked for his someone else to talk to and he has not given me the number. Help please... I work for this dollar tree and the manager has been saying im a thief among other things. She has lied and said she just hired me for holidays when that is not true at all. I have even talked to the g.M. Which has not been no help and knows whats been going on. She is doing all this because 911 had to take me to the er and this is retaliation, defamation of character, and employment defamation. The extra stress this has caused because of the lies and run around the g.M. And the manager have been giving me is making my hair fall out from the stress. I am not the only one that has had issues with the manager irene and every worker there has said "the gm will not do a thing nothing will change." this is not right at all. There is more as well. I will wait till I get to talk to someone to explain more. Ricki white dollar tree portales nm 88130 — [protected]

12/30/2022 10:00 AM,

Customers including myself was at the register and the cashier name Niko was on the phone with his friend carrying on hold conversation,he did not speak and he did not acknowledge the customers after he rung everything up, no eye contact he need to be fire that is bad customer service,and to top it off he had on a cap turn to the side and a jacket with no uniform on.I hope something will be done by that!

I am a Senior Citizen, handicapped & use a walker. Today, Dec 29, 2022 I went into the Dollar Tree to purchase a few items. I wasn't able to find any AAA batteries. At the 1 check stand that was open, there were 3 boxes stacked on each other showing that they were AAA; however, after looking at a few of the batteries I only saw AA batteries. When the cashier came back to the register, I advised her that I couldn't find any AAA batteries. She proceeded to go to locate the AAAs for me when the girl with her told her to stop as there were a lot at her register. I told her that even though the boxes showed AAA only AAs were there. She than asked me if I had looked through all of them. Her tone was disrespectful & I asked her to not talk to me in that manner. She started to walk off & I asked her if she was the Manager. I was told she was indeed the Manager. I than told her that she needed to find another job as Customer Service was not her forte. She than told me that if I didn't like it, I could go elsewhere which I said I would. I proceeded to walk to the door which she held open & told me to "and don't let the door hit you in the butt as you walk out". Her attitude & behavior were unconscionable. I had worked in Customer Service at the Phone Company for 30 years & I've never

spoken to a customer or had a customer speak to me in the manner this person did. At this particular Dollar Tree I have always been spoken to in a kind & respectful manner. I am aghast that someone of her caliber

would even be working for your company. That kind of talk is abusive &

unacceptable in my eyes. This Dollar Tree is located at 520 128th Everett, WA.

12/28/22 11:15 AM

I was at the checkout and two female employees were cursing back and forth and the cashier waiting on me addressed the by saying, ladies please! The one at the other counter said they can get out of my fu&#ing store. The little old lady behind me was upset. The tall cashier said Oh we have to watch what we [protected]@&ing say in front of customers!