Dollar Tree
Reviews and Complaints

Hello I wish to remain anonymous, I am sending this complaint in regards of my experience working at my local dollar tree. I didn't work there for very long, about one month and a half to be precise. The store manager I wish to file a complaint for is Danielle Mullins the address for the store she is employed at is 868 S. Boulder Hwy, I politely asked her why I was getting very little hours, and why she kept on giving my work days away to other employees. I have a family to help, and working one day a week isn't going to bring much home. She told me that the reason for my short hours and lack of work days is due to overtime that other employees from other stores make.

To me this makes absolutely no sense, why do employees from our store get their hours cut for overtime of employees that do not work there?
my question is, is she authorized to be changing peoples days and work schedules that are already made? Keep in mind I'm not the only employee being effected by this.

Dollar Tree is opening a new store in Bellefontaine, Ohio and the Manager there degrades the employees his name is Dave he yells at them to get things done for him. He yells at the contractors and the truck drivers that are making delivery to this new store. Dave stated hes been with Dollar Tree for 15 years and they allow this kinda a person to manage their employees? They also hire 20 people to ready the store knowing full well that they will be firing over half of them within a 9 day span. Mainly woman there.They don't value Family s at all! Id rather spend a little more money and shop at Dollar General.

This morning, 1/11/18, I took my 3 grandchildren to the Dollar Tree #4750 in Lakeland, FL. After spending 45 minutes shopping with an infant, a toddler, and a teenager, I proceeded to check out. There were 2 very long lines, but I ended up checking out in the line that "the manager" was using. After ringing up all of my items that came close to $25, my credit card seemed to have an issue in the machine. The manager had me try it numerous times but it was still not working. By now, the children had pushed the cart toward the exit and the manager told me to bring the things back if I had no other source of payment. He told me that, "the people before me used their card and it worked just fine so there is something wrong with your card". I asked him if I could just try to go through another line because I KNOW that my card works (everywhere else), but he insisted that it wouldn't make a difference. He then proceeded to un-bag all of my items, throwing them into the cart. Aggravated and embarrassed, I took the cart full of mangled boxes and went to the other check out lane. (I would have left if not for the children wanting their items) The card worked just fine there and my grandchildren had their toys and lunch items that we came for.
I went back to the office (by now the manager had gone there) and knocked on the door. I explained to him that if it ever happens again, instead of embarrassing and humiliating a customer, perhaps he could be more helpful by suggesting they try another register. Obviously there was a problem with the card reader. He became very agitated and started yelling at me something about "I OFFERED you to use another form of payment!". If I had had another form of payment, don't you think I would have used it instead of being offended by such a cruel person? According to the other workers there, this is not an isolated incident! This is a person who should not be working around, much less overseeing, other people. I told some of the others there that I would definitely be "reporting this incident" and was told wholeheartedly to do so. Something really should be done about his attitude toward customers and staff.

i go to the dollar tree alot but now that its got cold the manger is letting them hang right at the front door i don't like them stand at both doors i'm sorry that they don't have any place to go but i don't like them at both sides of the door i'm a older lady i will not go in there along so please could u please do something about it even if its not cold they are still there. thank you

It's an older African American lady that works the register there everytime we come to the store the lady is talking about people. She works mainly at night an sometimes in the morning on the weekends . Sometimes she doesn't want to give customer service and when she do she talks about the employees in there. Also sometimes she bein the store saying what she's not going to do cause anyone else doesn't do it. This lady is very rude with here Courtney service skills. Here tag says laverne

We frequent the Dollar Tree Store locations #608, 4075 and 5535 quite a bit. After our visit 12/18/2017, we will NO longer shop @ Store # 608. The MANAGER is rude and never helpful. Thought he would be different during holidays. Guess not. The store needs a new manager. If he is a franchisee, maybe he needs a new profession. Will never go there again and mind you, the store is only 1 mile away from where we live. He could NOT take care of his customers on 12/18/2017 - so Store #5535 received our business - Thank you CARA and Misty for helping us. Sure Dollar Tree still got our $$ and our $50 dollar order may not hurt his bottom line, but letting my friends and family know the service is horrible will do it.
TY

I am a teacher and a frequent shopper at Dollar Tree on 5223 Buford Hwy, Doraville, Ga. 30340 in Pinetree Plaza. I always carry a bag to carry my stuff in because I do not have a car. On 12/20/2017, I was shopping at dollar tree, as I entered the store, a cashier yelled out "ma'am, you have to check your bag," and I replied, "do you have a sign that states that or posted anywhere?. I said,"when you have a sign that applies to every customer, I will check my bag." I proceeded to shop. The manager appeared on the aisle I was shopping on and stood close by me. I moved to another aisle, and immediately he moved to the same aisle and was right on my heel. This continued for two more aisles, and by this time I felt I was being followed and harassed. He did not care to be discrete about what he was doing, he wanted to be clear that he was watching me. He was trying to intimidate and harass me because I refused to give up my bag. If there was a visible policy in place I would adhere to it. I've shopped at many dollar trees and have never been asked to check my bag If that was the policy it would be consistent throughout all the stores. I was insulted and appalled by the accusations and harassment. I will not shop at this store if I continue to be subjected to this kind of treatment.

Thank You
Please respond
Angela Davis
[protected]@gmail.com/[protected]

Dollar Tree
Parrot St
Okeechobee, Fl 34974

I do have pictures. This store was once a beautiful, clean store. The shelves are so dirty ( very little product on the shelf) but a crap load of boxes in most of the lanes. The carpets probably have not been cleaned since it opened.

Since food is sold at this location I truly believe the health department should be called in.

Can something be done? When i asked why the product was all over the place in boxes, there answer to me is "they" will not pay us to stay later to stock...really...

A once shopper

Gail Proulx

Old white haired associate called Susie I believe was extremely rude when I placed my shopping basket in what was apparently " the very wrong area". Her tone was extremely rude and irritated and customers waiting behind me also commented. When I suggested she could've used a nicer tone, she continued to reprimand and antagonise. I was angry, upset and embarrassed.
I will NEVER be back to this store and will tell EVERYONE I know neveryo shop there.
I would like an apology and this associate written up for her appalling lack of customer service. It's very clear she doesn't want to be there and makesthat attitude loud and clear to everyone there.

217 S Alton Blvd, Alton, TX 78573

If this website is a place for customers to be able to post a complaint, why was my post deleted? I complained about a store manager, which now I will add her name, Claudia, calling and texting me during her work hours, that she pursued my husband until they began having an affair. In a snap shot that she send me of their messages it said, " Remember I made you talk to me until you gave me your number". Dollar Tree management if you don't like my complaint and don't feel it's appropriate for you to allow me to post this then maybe you should be more careful about the people you actually have managing your stores. And like I stated in the previous post that you deleted, now she advised me not to go to HER STORE anymore. Not only have I been a customer at that store but so has my entire family. This is a small town and I'm sure I'm not the first one this has happened to. Shame on you for trying to cover up for your low standard employee. I'm sure she only has her pick of giving good customer service to certain customers as you with the complaints you choose to allow on this website.

my son asked to use the bathroom, one of the cashiers said it was out of service, then I went and asked my child could use the women and she said no, then I bought fast so my son don't make a mass, when I went to pay the cashier clouse, because she was going to use the bathroom, I found out that sometimes they do not let clients use it to not clean it. That's a shame ...

Good day,

Today (02 Jan 2018) at around 7:15pm I visited one of your store located at the intersection of Warden Ave and Eglinton Ave East. The purpose of the visit to look for Soil/earth for pot, if available.

When I entered into the store I saw a male Sales Associate name Jason (tall person) and asked him about the potential location for the soil for pot. Then he replied, "look around the store". Then I said, " you work here, you may be knowing and that is why I am asking you". Then he said, "When you are in a store, you must walk around for your item".

- Hearing his this comment I became surprised and seems to me like very ignorance to customer, non-supportive, kind of humiliated, not Sales Associate like behaviour and finally non-professional dealings.

Then I went to Cashier name Santiago, to ask for Store Manager. He said that Jason is the Manager. Then he asked me "what is the complain about"? I answered him that this is my part and I asked him about the complaint number. Then Cashier replied me that they do not have any complain number.
- To my view, Cashier's dealing was also not satisfactory at all.

Hope you would investigate and take necessary corrective actions.

With thanks and regards,
Iftikhar Uddin

Hi I am a 34 year old woman, I shop constantly as I'm a Realestate investor and former published author. I was munching on some of my own candy while I shopped as I am severely diabetic, and tend to faint when my sugar drops which is common for me. Dollar tree location: 6904 north island hwy, Nanaimo, bc.
At the cash all my 24 items were rang up when 4 employees surrounded me. Saying I had taken my OWN candy. I showed him the box was old and stained and that the candies inside were also not new. He insisted he didn't want to see and didn't care to hear anything I said. I remembered him from other visits to the store he had made me uncomfortable many times before asking 5 times per visit if I needed help. I'm an extremely polite person and I nicely declined but I've seen him do it to many other women at the store also. Staring much too long in an unprofessional manner. He didn't care to hear my health problem or give an extremely loyal customer out. So I left my 24 items behind and agreed to pay for my OWN candy over again! I allowed them to rob me, because I was a woman shopping alone. I was taken advantage of and disgraced among my fellow community as a theif of a dollar candy place. In my mid 30s and owning multiple homes in the area this is disgraceful and disgusting abuse of a good customer. It is a complete lie and I will be posting a shorter version of this on ALL my social media accounts including my instagram accounts! Which all have over six thousand followers! I really loved dollar tree this is a sad thing. Please contact me about this matter: [protected].
Or [protected]
Don't let them do this to another person and ruin the reputation of a wonderful company! I cried all the way home from sheer embarrassment and degradation. This is completely uncalled for and inhumane!

BUSINESS NAME: DOLLAR TREE
DOLLAR TREE STORE #- (3454)
2440 Shattuck Ave Berkeley CA, 94704
[protected]
Last altercation inside business: Thurs. 12/21/17 3:00pm

Letter written from:
[protected]@gmail.com
Miss Gonsalves

Dollar tree store number 3454 these are violent complaints on assistant manager Alvin and cashier lady Latrice cashier lady Latrice has thrown my groceries at me twice she has also called me a half breed b***h twice she has also thrown my receipt at me once and another time refuse to give me my receipt saying that half breed b*****s don't deserve service she has refused to check me out in line about 6 different times of me standing in line for a good 30 minutes each time I stood in line to get checked out by her only to find out when it was time for me to get checked out she would then make me move to the other line and this was when I had already been standing in line for 30 minutes each time this happened to me about 6 times after standing in line for 30 minutes assistant manager Alvin has also refused to check me out in his line twice one time I went to assistant managers Alvin line to get checked out because there was no one there so I put my stuff down on the layaway ready to get checked out at this moment cashier lady Latrice is standing next to him he says to her is that the snitch b***h who snitched on you about moving this girl to another line she says yes that is when assistant manager Alvin told me to move to someone else's line away from him as soon as I move to the other line that is when they called for other people and said we'll take the next customers in line here right after they told me to move to the other line and they both laughed at me forcing me to move again. there was another time the last time I was refused to get checked out by assistant manager Alvin was the last time I came into the store this was the last time cashier lady Latrice left her cashier registry when it was time for her to check me out the last time that she had announced that she wasn't going to check me out hence the last time I came into the store (I had already been standing in HER line for 30 minutes.) assistant manager Alvin he then came up next to Cashier-lady Latrice and asked me to move and I said she has done this to me 5 or 6 times and I have already been standing in line for 30 minutes he said it does not matter I'm the manager you do what we say he said if you do not move I will physically put my hands on you and rough you up myself this is also when I had already been standing in line for 30 minutes and he refused to check me out also even as a manager knowing that she had just refused to check me out as well and I had already been standing in line for 30 minutes long and was forced to move into another cashier's line to wait another 30 minutes again to get checked out by another cashier, again. He and she, both, forced me to stand in line twice, all over again. Also once there was a homeless veteran that was standing in cashier Latrice's line he was about 2 to 3 persons from getting checked out cashier lady Latrice told him that he had to move that is when assistant manager Alvin came up behind her and told the homeless veteran you need to move man after the Homeless Veteran moved they both laughed at him. They both have also tagged teamed on other people calling them "beaners", "bean eaters", and "ching ching Chong" to Chinese people I have made about 50 complaints via the dollar tree website and also as well as via the Dollar tree complaint telephone line and I have yet to receive any response from the district manager of the store I have already discussed all these main issues with the main manager of the store I have yet to receive any type of corporate response from the corporate office of Dollar Tree or the district manager even though he's received my 50 complaints of his district store I have yet to receive any response from him (the district manager) or any response from the main manager of the store I've already talked to two managers of the store with all the complaints reports and accusations. I've spoken to Jerice(another manager)and Alvin twice about it who both informed me they were the "main" manager of the store. also when I told assistant manager Alvin that I was going to take this up to corporate he told me that I will just call the police on you if you decide to call on me and tell corporate about anything about me. since then, I have yet to return to the store, since the threats of his physical violence he vocalized to use on me. assistant manager Alvin also lied to me and told me he was the main manager of the store Jerice another manager of the store also lied to me and told me that she and 'Sherry' were the main manager of the store and that she was going to talk about all these issues with another manager of the store name sherry, but things have always escalated and gotten more worse than before each and every time I've spoken to "the manager". I'm finding out that all of these managers, are not even the real main manager something really secretive is getting swept under the rug here and I'm wondering where the main manager is really hiding. I had to go into another dollar tree store about 2 and a half miles away to find out that the main manager there actually does exist somewhere and her name is Justine and she or somebody is doing a really good job with all her assistant managers hiding her and she or somebody truly makes sure that they do not bring up her name up at all or others have a hard time getting even access to her at all...or maybe it's the assistant managers here intentionally not bringing her up to hide the real true actual manager really there to cover up all their behinds, to cover up their tracks, and their traces. This way that things are being run underground, when there is no accountability and nothing is being accessed, no one needs to be held responsible for anything, there needs to be someone in this store that can at least make some changes. The actions of these managers are extremely dysfunctional in this store. And cashier Lady Latrice and assistant Manager Alvin it seems that they are continually allowed to be extremely violent, use extremely violent behaviour, discriminatory, bias, racist, prejudice, colorist, vulgarity curse words towards other nationality or of-disability-related customers, such as homeless world war veterans (especially most of things coming mostly from Cashier lady Latrice). She seems protected from the management of the store from repercussions or penalties being assessed directly correlating to her employment there. I am inquiring that these two employees (Assistant manager Alvin and Cashier lady Latrice) be scrutinized, investigated, surveillanced, and inspected under the close eyes and supervision under the lawful and gainful right of employment. And their employment be re-assessed, especially that of the lower level workers here, whose only job is to check out the customers through the check out at checkstand (Aka: Cashier-lady Latrice) Who has been refusing service to me for the past few months, until I have been too threatened and too intimated to go into that store anymore from threats violence and intimidation from Assistant manager alvin and cashier lady Latrice. I would like to seek to gain justice for me and all the other (no telling?) people they have discriminated against I want people to be able to feel free and worry free and not fear and no fear to come into their neighborhood store and get their groceries and products in their neighborhood store and not be and not worried about being bullied and harrassed and discriminated against and fear physical violence and physical threats and physical harassment violence and intimidation. Can there please be some changes made in this store so that I can be able to access my neighborhood store and do business in it? I am now doing business at the Everything 99 only store which is 2 and a half miles longer by walk down the road, when I used to tend to this local dollar tree everyday. There's no telling how many others feel this way that no longer go inside that store anymore, being forced to leaving and taken away business from their business.

I was shopping at the Dollar Tree in Hialeah Miami on 801 Hialeah Dr Hialeah FL 33010

The was Decmber 24 2017 with I got very sick and I was getting a shortness of breath, I turned around and I see a lady with her dog, and she had her in the Dollar Tree shopping. the dog was white and hairy and the dog was shedding hair all over the store, I have allergies to dogs and cats. So I had to leave the store and I was not able to buy any of the items that I need to buy for a Christmas party. it was lost of people in the store and the line was very long. and this lady had her dog in the store and sheddling dog hair everywhere.

This is not right and it is not fair for customers like me who have a illness.

I wish you can do something about this

2850 Gulf freeway League city store . just get out of the store I am a forty five years old man and grab a ball to my son the ball felt frim my hands and a lady wearing glasses screem from the next row and said " don't bounce the balls" seriously!... she even saw what happened . what kind of employee is that lady. I left my caet with all my stuff because one angry person made me feel uncomfortable.
please do something.
thinkingnin spread on facebook
Al Imery
[protected]
Houston Tx

I was in this store 5200 fl-100 #101, palm coast, fl 32164 shopping with my niece n 2 grandkids when I heard a employee come out of her mouth saying...
I had me some black d$%# last night. Please note I am african american. As I walked around the store it was a total mess
No stock really
Boxes on metal thing
No carts n the ones their was damange shelves that did have stuff on it was in wrong aisle
Floor dirty
Nothing like the one on cypress point in palm coast. I later seen the employee outside on her cell phone smoking a cigarette I got to read her name tag which sadly to say shes the store manager it said her name was alexis. Shes a white women that walks with a limp... While getting my grands n the car I seen her go inside a car and a coca cola vender guy was waiting for her needless to say I thought they was going to have sex in the car. My grands seen this and heard her remark about black d#$% I am sorry but I will never ever shop there again... I posted this on yelp and I will spread this dissatisfaction to my fellow friends and employees. This is a business and this employee makes it a place for her filthy mouth and bedroom. Just no class at all.

I have a complain about the dollar tree on university and the manager veronica was so rude . they left the light for register 3 on and no one was there to charge . I only had 2 item's and she didn't want to charge me only cause there was a couple waiting in line on register 3 and no one was there to charge them . it is very rude forthem to keep the light on and don't help the . you need to hire more people for the registers. Never will I go to shop at dollar tree anymore cause of the rude people you all hire as store managers

On December December23 we went in to dollar tree in mount Vernon.Washington. a manger named Alex became very angry and started shouting at my husband after he accident accidenlty bumped into him twice. My husband apologized but he said yea whatever.He was on floor stocking. Alex started yelling and challenged him to a fight outside his work at 3pm when he was off. All this in front of our 3 children and the whole store. I would like to speak to his district manager so that we can explain more detail what happenes. This is not something a store manager should ever do especially in front of children. We want an apology to our family for his actions. My name is cecilia phone # [protected]

On December 22, 2017 around 2:30 I entered Family Dollar there was no carts. So I begin shopping. I entered the store with a black recyclable bag. So as I was shopping I just put the items inside the bag. I continue to shop, looking for what I was looking for. The store manager (Elaine) walks up to me and she says :do you have something in the bag? I then looked down at the bag and replied"yes" she then proceeded to take the items out the bag and walk to the counter in front of the store. As she was walking to the front of the store, she was yelling open up a register and got on the phone and called security. I never seen security come. I'm just standing there wondering what's going on... She then said"Come pay for those items" I then replied
To her"That I'm not finished shopping"she then said"Get a cart. I replied" there's no carts"this lady out the line is she gave me her cart. I asked her" can I get my stuff"she said yes. I got my stuff and proceeded to shopping like I was doing. When I'm finished shopping and headed to the line her and the employee was making jokes and laughing and smirking and pointing. so I pay for my items. Which I had a pouch inside me coat. I then remove my $ and paid for my things. I then walked towards the door. To wait for my mental illness sister. so as I stood there she dangled the little teddy bear that I have forgot to put in the bag. I walked over to her and said thanks. She than ask me"Was I waiting on someone "I replied" yes"she then point to a customer and said"Her"I said no. Im really in a rush because I only came in to get 5 Christmas bag with stuffers, for my sons after school teacher. So I was pressed for time because my sons getting out at 2:45pm. I took it and put it in my bag and I was waiting for my sister she was coming up next in line. so I just stood back out the way in front of the register. Then she was standing next to me... but she looked at me! she kept looking at me! And she said to me." Let me tell you something "she put her arms around my back and she patted a little bit. she said what's in there as she touched my breast... and I looked at her like"what "and I then replied"TITTIES". she then replied" Are you sure "and I say"yes, I'm sure"she told me something like" you need to wear a bra"I replied"I don't have to wear no bra, I just running out trying to explain to her.. she than stated"How my tities are sagging"but when she said that (oh my God) so she did it in front of the store.in front of the employees, customers. mean while after that her and her employee was making jokes in of me, customers, wth the employees. One of her employees stated "She was crazy and you just mean" she replied "yeap". I stood there in is believe like (really) with anger and tears in my eyes then waited for my sister and left the store. I left the store in disbelief. As I sat in the parking in my van. I was angry and in tears. I needed to call somebody... so I called one of my friends. she just told me to come on home. I don't know what to do. so I put in a complaint with dollar tree corporate office. I waited nothing ever happened! Here's the 2nd complaint. following this I will be making a police report"non-emergency police" "sexually assaulted" report so I'm just trying to see what's going on. could someone please give me some type of indication that you did receive this information. For contacting me.. My name is Sherrice Patterson. Email address [protected]@yahoo.com.
Thank You
PISSED OFF CUSTOMER