Dollar Tree
Reviews and Complaints

I brought this product at your Dollar Tree store on Bird cage street in citrus Heights Ca. PLEASE do not use it. The fumes are toxin. I had the kitchen and living room well Ventalialeted and the fumes made me dizy, coughing and threw up!. It says nothing about bad fumes. But I should have knwn something fishy as it is made in CHINA! Don't you care more about your customers than to sell this crappy product that can make people and animals sick!

Today 6/3/2017 I went to dollar tree to purchase some stuff as I am walk-in thru the isles I see 13 cases of lucky charms treats the boxes wore pile on top of each other I pick it up look at it seems like a great deal as the boxes stated not label for individual sale. Great. I make my way to check out the nice young lady rings my items up she scan the box and it scans for a $1 but she said before she continues to scan the reminding 5 boxes that she has to ask the manager if this is right because it was to good to be true. I told her go ahead and I pointed out that the box was marked not labeled for individual sale and also as she could see the whole box scan. The manager at the time was ringing up a costumer and left her position to come over so grab all my boxes saying that no I couldn't buy them for a dollar that they wore individual for a dollar I told her that a day prior I had bough rice crispie treats for a $1. If the box scanned what was the problem well she completely ignore me and just grabbed all the boxes as she was walking away with an attitude. She took the boxes to the office. My thoughts she didn't want me to buy them so she could buy them. I don't see what is the problem of selling an item that cleanly scanned. I am a really good costumer I come in any where from 3 to 5 times a week and minimum I spend is $40 how can I get treated like this. The box states not for individual sell the box it self scanned for a dollar. So why was I deny the opportunity of purchasing it.

Yesterday, June 1st 2017, thursday around 7 pm, i went to this dollar tree store in Peabody Rd., Vacaville, Ca. I've been looking inside the store a 2017 calendar in their office/stationary section. I kept looking but i can't find & i know that they usually has it. So while i kept looking, i saw a sales lady named, VALERIE, caucasian. I approached her nicely if just in case they put their 2017 calendar in a different shelves. So she told me to look at the right side in the front area where all the kitchen gadgets are. So i went there & look but i still didn't see it. I tried to ask the other employee but they were busy. So i went back to VALERIE & told her that i really can't find it & i asked her nicely to point where are their 2017 calendar. She went with me to look where to find it but she's complaining that she was very busy & mumbles a lot. Then when she pointed to me where it was, surprisingly she picked up the colander & told me "i've been telling you it's here". So i told her, that's not the one i am looking. I've been looking for 2017 calendar. And she answered me that she can not understand my accent & started arguing with me & telling me i don't know how to pronounce the word. And kept insulting me with her angry voice. And i told her she's been rude to a customer like me & doesn't have a good customer service, no respect & very discourteous. So i ask her what is her name & i want to address this racist female employee named, VALERIE. And she answered me back "oh make sure you know how to spell my name".
This incident is totally not acceptable, no manners very racist. I was very upset & shocked the way this employee acted towards me as a customer.

Staff is very rude. Went into store with my child who is 4. And walking around the store the associate Jill greenery was rude each encounter. She was stocking the selves and we were in here way throughout the store. As an excited 4 year old was in the toy section. The walking through the store and another associate came around the corner and almost hit my daughter with the chart we jumped back and knocked over a card board display. As I went to help pick it up the lady said don't worry about it really I got it. So we continued to walk through the store. And then I hear Jill say vary loud. "Knock something over and can't pick it up. Why can't people watch there kids. Which was not the case. I walked over and asked for her name and she said Jill Freeney call corporate they don't care and they won't do anything. So myself and my child went to check out and when I asked the cashier who is the store manager janelle said I'm the assistant store manager and Jill is the other one. I said okay well what is the corporate phone number she said don't bother they don't care. As we walked out of the store Jill said loudly again watch your child.

The general manager at the holton Kansas store is very rude to customers and employees. In my personal opinion he is not fit to be in management. For example a friend of mine went to buy a balloon for her sons birthday and he yelled at her because she wanted a balloon aired up and told her that there were others balloons to choose from cuz it cost them money every time the air up a balloon And him to be very racist. I will not ship there as long as he is manager there.

I go to the dollar tree often to get supplies for my children's school project's. I was there today when the store manager was very rude to the cashier. Yelling at her to get the phone when she had a line of customer's. That is not the way to a MANAGER should act, especially in front of customer's. Not only does it show the lack of respect but also a lack of character. No employee should be treated this way NO matter what! This is not the first time I've seen this behavior here. One of the main reasons why i drive a tad further to this one is because of the cashier renae. She has good customer service skills. She always greets with a smile and remembers returning customers. This time i just had to say something.

It's a video of her on Facebook acting a fool in front of customers with an employee it went as far as her getting other employees involved n the employee she getting into it with ended up on the ground, i know for a fact how rude n messy pj is, i use to work for dollar tree, she told one of the employee they fired me because I let a customer went out the store with a cart filled of grocery that's a lie I called the manager Brandon informed him I got offered a better job, yall really need to see this video if this is the kind of management y'all got I feel sorry for that store, some of my customers come to my new job complaining about her and how rude the works are I feel sorry for Russ because she making the business look bad.

I shop there all the time and most of the employees are great. There is one in particular not very pleasant. The name is Craig. Anytime we ask for something he looks and never goes out of his way. Talks about employees in front of customers. He's rude and always running around like he's busy but not. The managers are always helpful Debbi and Connie they are always helpful and smiling

I was in line and after 2 customers before me and waiting 5 mins the girls says cash only in this line and I said why and she said her debit machine was broken.and i said why dont you post it or move to a different register and she said she said it over the speaker in which i did not hear he our see her do. So i moved over and the cashier in that line said to me she said it on the loud speaker and I said no she didn't and told me if i didn't like to leave so i left and when i left i told her i was going to call corporate office and tell them about your rude behavior and she said good my name is Carmen It was the store in lantana fla on jog road

My husband and I are seniors on fixed income. We are customers of various Dollar Tree Stores for many years. Never had a problem until May 24, 2017.
I made a credit card purchase around 2:45 PM that day. My husband walked into the store and said he wanted 3 more items. I waited near the cashier's counter. He went to a different counter - just opened up by a cashier. I saw her while she rang up the 3 items and said $ 3.17. He handed her a $20 bill and said to her OUT OF A $20 BILL PLEASE.
This cashier made an error and rang it up as $5. She closed the register and handed him $ 1.83. He immediately corrected her saying she owned him $16.83. The cashier said, that she had a long day, was tired and not paying attention.
She called over the Assistant Manager. I explained what happened. She took the drawer into a room. Came back in a few minutes and said that the DRAWER DID NOT WEIGH OVER. This rude woman was not interested in any explantion we could give. She wanted us to leave the store. I said I am not leaving without correct change.
She called over the Manager, who was just as rude and miserable to deal with. I explained that the $20 was the only money my husband had. I put it in his wallet and saw him give it to the cashier. She told us to leave.
I said, YOU HAD BETTER CALL THE POLICE TO STRAIGHTEN THIS OUT.

The police came, but said they could not make the store give us the money.
The police escorted us outside because those arrogant managers wanted us out. FINE WAY TO TREAT LONG TIME CUSTOMERS.
We did file a police report, but the police told us JUST DON'T SHOP THERE ANYMORE. JUST FORGET ABOUT IT.
I asked him to get, from the manager the toll free number of the corporate office. They refused to give the number nor address of their corporate office.
All we got was a receipt and $ 1.83.

To this day, I have been calling and leaving messages for the Regional Manager. This Mark Dillman finally called back yesterday, and said he was going to look at a video tape to see what happened. I asked to see that video tape to prove it was not tampered with.
He was NOT appologetic in any way. I feel he did not believe us. Would not give us the benefit of the doubt and simply does not care if they lose a long time customer.
That survey you can enter by phone or online is a JOKE. They act like they care about the customer, but in fact, they do not.
I will not lose $15.00 and will continue this fight.

How odd that a multi-million dollar corporatation - Dollar Tree Stores - would attempt to steal $15 from senior citizens living month to month on social security.

A word to the wise. If you do shop at any Dollar Tree, WATCH YOUR WALLET. Count your change and make sure their cashiers know what bill amount you gave them.

Signed, A Feisty Senior Citizen

I am a grandmother of 9 I have 4 grandchildren living with me. I am a manager in retail and have been in retail for 28 years. I know my customer service and how to treat customers.this took place in the Cornelia ga. Store Last week on May 19th after working all day my grandson and I went grocery shopping. I have to watch every dollar we spend, my husband is disabled and my income has to go a long way. After selecting our item my grandson was getting a head ache and was hungry so we grabbed a drink and some snacks too. When the cashier rang our item and I slid my EBT card it wouldn't work. I ask her to key it in, "oh we don't do that" and she then in a loud voice yelled to the next cashier, we don't key in EBT cards do we? She said no. I was embarrassed and infuriated. I was spending almost 70 dollars and had some cash items to. She was very unprofessional. I work in a little country store in the middle of nowhere. We can key in the cards that won't slide, I've never worked nor shopped anywhere that could not do this. So needless to say my grandson got nothing and you have lost our business. I was so excited to see the changes but they are just to rude and also very slow always long lines.

Three days ago your cashier Kajha at the Decker blvd Columbia, SC store #463 had an attitude with me while i was asking her a simple question. She cursed at me and threaten to fight me if i approach her again while she is taking her break again. She proceeded back on the telephone and said and i quote "This white [censor] is interrupting our call bae i am sorry about that." I have been a coming to this store for years and never have i been as disrespected as she has done to me. I request she be terminated immediately.

I was in the dollar tree store off park victoria ave.in milpitas, ca. Last week and I must of stood in line a good 20 mins.. It was very very busy and they only had one cashier working and trying to do the best she could since her store manager was not responding to any of her calls for back up.. She kept calling her to open another registar but no one ever answered her or came to help.. As I was getting closer to have my items rang up I could hear someone snoring very very loud.. Coming from the stores office.. I looked over at the cashier and said I take it that must b your manager who you have been calling for... She shrugged her shoulders and said i'm sorry maam for you having to wait in the long line.. I told her it wasn't her fault because she was doing the best she could while her so called back up was in a deep deep sleep... As I was talking to herguess who finally decided to come out of the office but only to be very very rude.. I asked her are you the store manager and her response was why? I said well first of all we were sorry to wake her from her nap and 2nd how did she not here the cashier calling for back up atleast 5 or 6 times on the overhead.. And her respone was i'm sorry but I was busy doin paperwork... Anyways I just flat out let her know that we all heard her very clear snoring and we knew she was lying.. So I asked her again if she was the store manager and she turned and walked away. Iasked her for the number to corporate and she said look it upyourself. I told her she was very rude because as we were talking her cell phone kept ringing constantly and twice she answered it only to tell the person on the other line that she would call them back because she was dealing with a old lady who was causing a scene.. I said excuse me but I am not an old lady causing a scene I just asked for corporates ph.#... She just ignored me and went back into the office.. I asked the cashier for the other womans name and she said tanya.. I asked if she was the store manager and she nodded her head and said yes... I told the cashier I was sorry if I caused a scene and she said no I didn't.. Oh yeah by the way the cashiers name was natalie... She handled the rush hour solo very good.. Always kept a smile on her face.. As for miss sleeping beauty, she is very rude and unprofessional and surely does not deserve store manager title... I have been shopping ther for a very long time but I honestly am gonna find another store to shop at.. You can thank your sleeping store manager for losing me as a customer...

On today, I attempted to purchase 3 glasses with congratulation saying for graduating students. Carmela scanned the items and they came up 0.01 instead of $1. She proceeded to tell me that I could not purchase them as she didn't have time to pull from the shelf. Please keep in mind there was a entire shelf of glasses. From understanding the law warrants a consumer to be able to purchase based on price scanned. I felt totally discriminated and would like a resolution for not receiving those glasses.

About two weeks ago my Nephew and Nice were in there to get water and a few other thing's and the cashier Kimberly went from behind the counter and got in my Niece's and Nephews face screaming at them and telling them to get the [censor] out of the store. The shift manager that was on that night didn't do anything about it. Kimberly has it out for my family and is taken it to her work place. I find this kind of action unprofessional.

Sincerely,

Charles Smith

I've ordered items for a party I was having I got the boxes open it and items were missing this was 05/10/17 called customer service they were so nonchalant about it I was so irritated I asked for a supervisor who was even worse than the customer service reps she told me she could not assist me and to file a claim with UPS which I did 5/12 results were given to dollar tree 5/15 I call dollar tree they're saying no claim information was given tried to speak to a supervisor several times was disconnected and talked down on by multiple customer service reps I WILL NEVER BUY ANYTHING FROM DOLLAR TREE EVERY AGAIN WORSE EXPERIENCE EVER WITH ONLINE ORDERING !

I am a regular customer inside the dollar tree by the stock yards in fort worth I'm there two or three times a day I love going here it's easy and convenient for me as a teacher and mom but the manager Barbie is so rude to her employees she talks to them like they are a piece of dirt and when her employees need help with something she gets rude with them instead of taking the time to show them and train them on how stuff she be not only that this lady SHOULDN'T even be a manager she has a really good crew that will do anything for this company when she's not there the skinny blond headed lady with tattoo on her neck is there and when she is running the store you can tell cause when you walk in it feels like home all the employees are greeting you and everyone is happy and excites about being at work you can tell that there is a team there now with Barbie there that's a while different story you don't even want to walk in that place last time I checked there's no I in team but the manager is so rude and always on her phone laughing it up with someone while her employees struggle to get the line down and help customers there's been times I've came in and she looks like she is higher than a kite or smells like alcohol or looks talks and moves like shes on drugs really bad i don't understand how anyone that has a business as bug as this one could even aloud someone like that to even run this store she is so worthless I mean you walk in and everyone is busting there butts to make the store look good while she's on the phone or outside with some guy I don't know but if something doesn't change or if she doesn't get fired or tranfered out then as an everyday customer for the last 7 years I will have to take my business else where cause I can't do that lady anymore

The incident took place on Tues, May 23, 2017 approximately 9:53 pm. I went to the door to go in to the store and the store door was locked. A male employee was about to vacuum and he looked to a female clerk standing near the register, Secilia, she looked up and said and gestered we are closed. I asked her how because it was not 10 pm. The male employee looked at his time and agreed with me and Secilia began to yell at him while walking towards the balloon area/office. Then Secilia looked up and yelled, "We are closed, I will call the Fxxxing police, I am ready to go home, we are closed". I am very upset and she needs to be fired for how treated the other employee as well as a customer. I will return all my items I had bought earlier.

I live in a community with a lot of seniors. But we also have some kids that come in with their parents.
The Roseburg Or store has closed the bathrooms. And putting "Sorry for the Inconvenience" does not help.
We are loyal customers and this new development is way more than "inconvenient".

On average I have spent 100.00 a month in that store.

I will not be back.
Sandra Allen