Dollar Tree
Reviews and Complaints

Hi, I shop at the LEESBURG VIRGINIA STORE 2-3 times a week. I am one of your biggest fan and more so since I just finished reading "One Buck at a Time". I have never had any problem with the people at the store; they are all vere friendly and helpful. BUT, the store is a disaster! Lots of cartons in aisles all the time; merchandise just thrown on the shelves; and the store is junky and dirty. I realize the turn over of product is very great because so many people shop there but this store has gone downhill and doesn't look even close to the store shown on the back cover of "One Buck at a Time". Please have a district/regional manager come up and look at the store unannounced and then get it squared away. I still love to shop there but it's getting depressing! Thank you. Diane Reed, Leesburg, Virgibnai

Hi, I've had a really uncomfortable experience at one of your locations. This lady name christina is very pushy and extremely rude. It's the second time I've had an encounter with her, but this second time was just horrible. With a full store she had her number light off i was on other end of the line, she starts telling me "come on! Come on! Come on!" Me without knowing what she's talking about i look at her and she tells me "That's fine, i have other stuff to do!" And walks off . Everyone in shock of what just happened starts saying how rude that was. I'm confused and embarrassed, after that she starts joking about it with another older lady that works there too. I've never experienced anything like this in any store. II love dollar tree and this store is the closet to me i am a regular here and i would hate to stop going to dollar tree because of this lady.
The store # is 3110
2540 E pioneer pkwy
Arlington tx 76010
This happened on 05/24/19

hello i went to buy ballons at the dollar tree in boggy creek road in orlando florida. I asked the cashier if i can leave the money and go i was in a hurry and the line was long, i was with my three year old who was running around the store, she said i needed to scan my ballons, i said the service was slow and she proceded to tell me if i "wAnted to be on her side meaning a cashier". I said i was in a hurry and she said "is not my fault". I told her she is rude you dont say that to a customer. You shouldnt have rude people working for you i work in Human Resources and that behavior is not tolerated. Send her to take an ethics and morale class. Her name is Yamelis Ojeda and she should be fired . The manager was there and i told her employee was rude and she didnt even apologized. The custumer behind me told the rude cashier that i was desperate because of my son. Please call me at([protected] and i will give you more details my name is Karla. Thank you

Im writing to about your store in Round Rock Tx in the Round Rock West shopping center. I shop here weekly and I get great service from a lady name Nancy. Honestly, she is the reason why I only shop at this particular store. My concern the environment around her. I'm a drug counselor and I notice signs of use. I suggest that a random drug test be done because I have for this dear lady to be dragged into something that she has no parts of...

I went into dollar tree in chase avenue Waterbury ct at 4 p.m 5/22/19 to buy 2 pairs of reading glasses as i tried to pay the manager (Mathew) who was in the register with a 20.00 dollar bill .he said he could not take a 20.00 bill for 2 iteams and refuse to take my money .i told the manager that i been in the store plenty of times never had an issue .he told me that was he was told he was rude I felt so embarrased .the customer behind me gave change for the 20.dollar bill . I have gone to this store plenty of times i never had an issue when other employees are there.this manager (Mathews) isrude and disrespectful .i will not be purchasing anything else from dollar tree .
I hope this issue can be taken care of.

I need to file complaints about the Dollar Tree located in Findlay, OH 45840 on 2250 Tiffin Ave. Me and my mother are regular costumers. We go there almost everyday to purchase items. A few of the ladies that work there are always very disrespectful and rude to us. My mother is disabled and has a hard time walking. She is very ill and has stage 4 cancer and liver failure. They always complain and are rude to her because of how slow she is and she is not in the right state of mind like a normal person. There is multiple occasions where they were sweeping the floors and knocked into her and almost made her fall. They stand in her pathway and make her go all the way around instead of being courteous and stepping out of the way for a second. They have 4 cash registers but only ever have 1 open and leaves multiple people waiting in line for long periods of time when they could get someone else up front to help when they are just standing around. I have already reported these complaints to the BBB and will be looking into other places to report this to. I have never seen such rude, disrespectful and unprofessional employees. We will no longer be regular customers for this store if this is how they are gonna let their employees treat customers.

Hello,
My name is [removed]. I am writing this email in regards to a horrible experience I had today at the Dollar Tree in Avondale Az. The cashier Rose and the customer behind me began giving me hard time for speaking Spanish to my mom as I was checking out. The cashier Rose told the customer behind me I was talking badly about her(the customer) in Spanish. They began talking about how rude I was for speaking Spanish. When I replied to both the cashier and Rose telling them my conversation had nothing to with them. The cashier Rose argued with me that I was talking "trash" in Spanish. I continued to say I wasn't talking about them. All this was happening while Rose was checking me out. Then the customer and the Rose (still while checking me out) began saying that I was rude and poorly educated for speaking Spanish as I was checking out. After Rose completely checked me out I stayed by as they continued to talk about me for speaking Spanish. As the customer who was talking about me with Rose left the store she told me that next I need to check out normal without speaking Spanish because this is America. As I attempted to defend myself the store manager came over and asked me to leave and never come back because I was causing problems in his store. If someone can please contact me for me details. Store#2680 05/22/2019 my phone number is [protected]

I was very happy to get this postion so exitced. But it turned very sadly and i felt like it was just wrong please help me with this situation. thank you

Then it turned very badly

I was hired on as a sales associate The manager told me the store wouldn't open until the end of may then she changed it to may 9th.. The first week of work which was last week i went in, and Wednesday i was scheduled for 8-4 pm i had to do truck with everyone which was okay but i have a left rib issue and it hurts to pick up anything heavy my arm also gives out on me if i try to pick up things heavy. it hurt to do this but i wanted to do the work however i hurt myself that day/ i did the work okay but tried to pace my self and take breathes i didn't want to issues. Thursday we can in at 12-4 or 5 i was doing shelf's putting them in and it was a lot of heavy lifting my self. i toughed it out for awhile but i couldn't do it anymore I was in tears so me and another associate where doing the shelf's together and then i went to the restroom when i came back. She moved me to a different aisle alone to do them. i was in severe pain my whole left side hurt really bad pain. So i went ahead and told the manager that hired me her name was Patrica that s all i know. That can i speak to you a minute and she just asked me at the moment whats going on then i told her mam . I cant do the shelf's anymore i have a rib/kidney issue and it hurts to pick up heavy items at time and the pain can get very severe. She was speaking kinda under her breathe and told me its in my job description i then told her no mam you didn't explain this to me the day of hire. i thought the store was going to be finished by other workers. Equipped for the job role.As i explained i would just come into the store day it opened she then told me to hold on while she went over to the assistant manager (sorry cant remember her name) And she went up to me and everyone was there all employees where listing in and could hear the conversation. (i felt humiliated and hurt and upset). The aslant manager told me what was going on i told her that this was not the job role i was hired to do and i am sorry but i cant do anymore of the heavy lifting and i told her and Patrica that i could work any other section of the store as long it didn't require that much lifting. But i could stay and work. They then argued to me about my role for the position i was hired for but i was hired for sales associate. I told them sales associate. and she asked if i had put in writing that i had this health issue and told her no mam but we went over the position when i was hired it would be cashier. They both told me to go home by this time i am in tears cause i didn't expect to be treated poorly or like this . I apologized a couple times. and told them i don't have to go home i can work anything else needed they told me that the rest of this week and next would be like this kind of work. And they call me when the store opened. AS i walking away to go clock out i heard an associate go up to Patrica and ask her why i was leaving and she told them i cant do this job description and i had to go home and wasn't for sure if i could come back. I was very very excited to come to work For dollar tree had open availability and i been in retail over 14 years i didn't like the way this was handled am sorry.I need this position and i am willing to come back maybe move stores if i can if you let me who ever decides this decision i didn't want to write this concern about what happened but it has bothered me ever since it happened and i felt like i was treated badly and unfairly so can you please help me on to decide if i can come in the store was suppose to open this week and still haven't had a call and i cant reach that store cant find the phone number since its barely opened please help me and to decide what i can do thanks so much. I wanted a chace at this store really have tons and tons of expierece over 13 years and i wanted to grow far with this company but would you be okay if you were treated this way i want to go back but i just dont know what to do thanks

Store #2067 on 5/21/19. As i got in a line of 10 transactions in front of me and a growing) line behind me i searched for another associate. Once found as she was helping a male find a type of cup and discuss another conversation i patiently waited. Upon a small break in her conversation i asked if she was able to help her lone cashier ring people out as the line had gone to 20 transactions. She replied "no, my supervisor said to do the floor for an inspection happening tomorrow." I returned to the line and waited my turn. I replied to the cashier's how are you question, "Would be better if your other cashier would come help you ring out this extremely long line." She replied our supervisor Crystal told her to stay on the floor for upcoming inspection... I am in retail. I know our store policy is customer first. If there store was in such disarray that customers come last because they need to fix it before inspection perhaps managment needs fixed also.

Dollar tree took about 17 bucks off my card.. just because i paid for nothing.. and everything was voided..canceled out several times.. i tried to take money off my card several times.. this is what happened. Wanting all my money back. Nothing was bought and no cash was recieved.. thanks marshall mo 65340
[protected]
Last 4 digits = 8362
Happened 5-21-19

We have had our Dollar tree around 10 years in our neighborhood. Always shelf's empty, rude service, always change over in mgmt. Always outside smoking. This is consistent every time I visit a near buy nail salon. Today no different. They complain how bad they are treated and under paid, it's all you here. I visit other dollar trees in my area . There always busy, nice, shelves full completely different. This store is at Jewell and South Wadsworth Lakewood Colorado. Someone really needs to see the issues here.

I went to dollar tree best place to shop but not today. Cashiers were so rude. It was busy just one cash register open, I was on my way to register when I heard Tammy say I can help next person in line on register 1 I wasn't in any line therefor when I heard register was open I proceeded to go to register 1 and got there before the other person got there and literally got yelled at by cashier that she was calling next person in line not me. So I told Tammy the cashierim not in any line but got here first. She saw me unloading my cart and said this register isn't working and told the person behind me to go to number 2 register so I told her she was plain rude. I tld her I was gonna report her and she said to go ahead. I went and asked the other cashier joe for the manager or managers name he shrugged his shoulders and said he didn't know managers name I asked him how is it you work here but dont know managers name. I wento office to look for corprate office and while looking for number I hear Tammy telling every customer she checked out about her bad experience with me I went to her and told her theres no reason to be going on and on about me she said well I am and theres nothing you can do about it. At this point im very frustrated becauae the manager was nowhere to be found turn out she was getting her child. She walked in with a little girl. Thats when tammy decided to zip it while managmant wasnt there she went on and on. I talked to manager told her I wanted to report to corporate asked her, her name. I like dollar tree but was sad I left that store crying and very humilliated. Why did she not get proper training. Very poor people skills. Sad Juanita Tarango colo springs colo 80910. [protected]

Got a pack of Churritos Sticks at my local dollar tree just to find out they were expired. I went back the next day to discover almost all packs were expired. To me its kinda gross that so much food was expired. Today is May 20th 2019 and that pack I bought was expired February 13th 2019 .I saw some expired in April when I went back, which isnt as bad, but still kind of gross.

On May 18 check line ring up items cashier got done she talk to me like being rude and mean stare I'm apply for job dollar tree all time last week I don't know because won't hire me because my disability or my race like every time go in there watch me think somebody going to steal not me this stuff crazy then try talk to me crazy told manger don't know she talk them in Fairview plaza my phone number is [protected] all time apply one out by Forsyth lady like she don't won't hire. Ask them all time do you put my bag in front lady say no just crazy that I have go through this. my email address [protected]@gmail.com