Dollar Tree
Reviews and Complaints

Dollar Tree in Lexington, KY off Mapleleaf Dr. I bought 7 items, was charged for 8. Manager wanted to Count the items in my bag to "make sure" I wasn't overcharged. She then proceeded to tell me she could not give me my money back because there was no way in their system to process the return. So, what does that mean? Dollar Tree is just going to steal my money when it clearly was their fault? That's not right. She said the only way was for me to pick out another item in the store. The problem is the Principle of the matter. If it's your company's fault for overcharging, give us our money back! Period.

I have been to this Dollar Tree store several times, and each it has filthy and nasty. There are always merchandise, boxes, and debris strewn all over, and down thru the aisles. I haven’t seen it decent, clean, and the shelves stacked with products. The staff is not helpful and at times unhelpful. The trash could cause accidents and certainly create a serious hazard for the customers, and I’m sure a liability on your part.

I know this is a poor and perhaps disenfranchised neighborhood, but this store should snd could do better. They represent your company. Please get them to do better.

Address is: 6102 Scott St. N Griggs Rd. Houston, Texas 77021on Thursday, March 30, 2023 at 4:30 pm

As an associate at Dollar tree, I treat everyone, coworkers and customers alike with respect and one would expect the same in return. At this store the manager shows most, not all customers and only a few associates & as she calls them, Sister Managers respect. I cannot count how many times she has walked by and began yelling at me for doing exactly what she had told me to do. and not just yelling but slapping the products on the pegs in front of customers and coworkers. I find that embarrassing and humiliating. Two weeks ago, the mayor's wife had come into the store, I clocked out for my 10-minute break, and she was walking out the door with me (you see because we go to church together) and she (the manager) asked me real loudly "Did you clock out?" I said "Yes." and she hollered, "Correctly? Did you clock out correctly?" and I said "Yes." Needless to say, the mayor's wife was shocked by the way she was speaking to me and said she thought that she would have to call someone to tell them about this and that she was going to talk to her husband about her. I also witnessed her telling someone that she will not hire him, yet he is a hard worker and had all the skills needed to perform the projected duties on hand, and a few minutes later telling me that she would have a serious problem with him. From where I was standing and what I heard, she did not hire him simply because he politely stood up to her and did not tolerate her rude behavior and senseless bullying. I was told when I started working in December 2022, that there were absolutely no hats to be worn at work. No exceptions. Yet she lets a male associate wear his hat all day and also a large septum piercing. She will talk with him, joke and laugh, then becomes rude to other employees including myself. She wears a scowl and has an angry temperament all day and if I ask her a question, she either gets upset or becomes extremely sarcastic. Making a person feel bad. She makes it hard to be productive and makes employees & customers want to never return to the store. If I ask the manager on duty a question, she immediately runs to the manager and wants to know what we said or asks what it is that we wanted. In turn making the manager on duty feel incompetent.

I tried talking to her about the way she treats me, but it has done no good. She just becomes more belligerent, and her bullying of employees is getting even worse. On Tuesday last week she screamed at a new employee in front of two full lines of customers, I thought the young girl was going to cry. That is how mean she spoke to the girl. And I leave this for last because I feel so violated when I have to ask her if I may use the restroom and she gets so upset that she felt it is necessary to only give the managers and assistant manager a key to the customer restroom as well as employee restroom. And that we need a chaperone to take us to the restroom or we have to wait by the restroom door for someone to let us in to go to the bathroom. We are all adults that work here and should not have to ask permission to be let into and use the bathroom.

3/2810am. went down aisle had boxes everywhere, no one was working in aisle, I moved 2/3 boxes with my foot to clear the aisle moved along my cart, ran into another box pushed aside, all of a sudden this very loud very disrespectful woman said “don’t you see this aisle is blocked” No sign posted. Blocked me in aisle, yelled LEAVE. I ignored her

At 9:20Am on March 19th, 2023, I went into the store and saw two male employee at a back wall and I say to them, " Good Morning, gentlemen".. to which only 1 spoke back. I shrugged it off as maybe he has headphones in and continue to do my shopping. I get to the registers it is one of the guys that was at the back wall was my cashier. So again, I say my salutations, only to be tole, I can sit my stuff down as he types on his phone. So, I try again, good morning, and this time with irritation in his voice and steady texting away on his phone, he says, you can put your stuff down. I let him know that is rude and very unprofessional not to speak to Customers. He doesn't say a word as he checks my thing out.. I was flabbergasted and appalled at this happened and the store hadn't even been open 30mins. I also asked why so nasty attitude and he said because customer has been mean to him he does not interact with customers... AS a person that is hired to be in customer services this was absolute absurd to me.

The receipt says it was Clayton that was my misfortune to have as a cashier, store number 6694. Had to ask for a bag, he said the item wouldn't fit. I grabbed a bag and bagged the items because they did fit prior to that he was bragging about how he enjoys putting customers in their place that he wasn't going

To go out of his way to assist them. I go in this location all the time and I've never felt so disrespected as a customer. If I go in there again and he is the only cashier there I will turn around and shop somewhere else.

Date 3/13/2023 approximately 6: 00 pm

1. The garbage bin at the entrance to the store was over loaded with garbage bursting through the top and on hte ground and small bags.

2. I informed the store manager who sid it would be removed on the following day and that she did not remove garbage. I pointed out that it it was a health and safety violation and asked could another employee get gloves . The manger said it was not hurting anything an removal every other day was normally enough. I was surprised by this unusual statement about commercial sanitation laws.

3 The manager then told me she would decline my sale and to leave.

I told the manager I would report her to the company and health department. I asked the manger for her name, job title and how to contact Dollar Tree to report her.

4. The manger refused to provide that information. She called me names,

used profanity and yelled at me to leave HER store.

The manger had shoulder length brown auburn hair, with average height and a slim or average figure. She did not provide her name or title.

5. This poor customer service and lack of attention to sanitation is very disturbing to encounter at a retail business. The manager should have more skill in meeting the public and conducting retail enterprise and dealing with public safety.

My store manager smokes and sniffs Meth at work and is under the influence 24 hours and I refuse any longer work for a lunatic incapable of making decisions slaving the staff just because she is full of energy while she abuse drugs at work. The store manager stop giving me hours and won’t put me on the schedule again after I asked for a transfer to another store close to my home.

I worked 2 days and was being sexually harassed by the drunks from the next door bar the whole shift and I was working the from alone. In a bad neighborhood and decided to go back to my store. Because I know her secrets she discriminated against me and won’t give me my job back.

Her lover and drug dealer work there as well and they steal money and merchandise from store every time they close together. I don’t know what to do ! Who do I tell

To whom it may concern,

Was in your store (7542) tonight and heard lots of cursing and racist names being thrown out and thought it was bad customers, but it was the employees. Could hear though the store as there were children in there. When got to the checkout we in line had to wait why the person at the register had to give the other employee drug paraphernalia, so he and the security guard, and the manager Christina went outside to use it. Then when the clerk started helping, they came back in because they needed a tool to clean the drug paraphernalia. We in line had to wait again for them to look around for a flat head screwdriver or a coat hanger to clean the equipment. Is this the normal for DOLLAR TREE staff? The staff and the checkout area smelled of weed and thought maybe another customer, but it is the staff. There was a customer that was in line before us that knew the staff and was dropping racist terms with each other. His female companies came in as well asking about screwdriver to clean the equipment. He walked into the manager area with Christina looking for keys or screwdriver to clean the drug equipment. It was a learn experience to learn about how much drugs they need to use a day and how the security guy, talked about what took off a homeless person and they could use.

Not a prude but this is at 19:15 and your store is open with kids and elder people in shopping. This is your standards for your store because saw as I left the staff member, manager and security passing the drugs around next to your building.

It was terrible experience. Pics below

First picture: Employee, with security guard and manager Christina

Second picture: Employee cursing smoking and security guard

The N- word is not appropriate, at any time and specially calling customers it. This employee is the one that received the drug paraphernalia from employee at the counter. On receipt it says sales associate is Niko

In Issaquah dollar tree no severice on the floor they are either doing the cashier or back room I am very disappointed with the severice on the floor top shelf to the second high shelf and etc...also mangers accusing people in general of stealing before it happens they say keep an eye out in case of stealing Lynette and Alexis do that all the time. Also trying to want me out of the store of dollar tree store in Issaquah on the date of February [protected] up to 6:00 pm both nights in a row.

I was checking out in check out lane 2 with a very nice young man. When I white women (employee) came in clocked in and went right to work to only be bullied harassed, and is now working in a hostile work environment all by a black girl (yes girl, no women would talk to anyone the way she talked to her) that just came out of the office yelling so loud everyone in the store heard. My mother was still in the store walking around shopping as I was checking out and leaving. She said I will be better when I can hit someone In The face. Clearly she was talking about the women who just clocked in. She then started demanding the women (employee) to talk to her. The very nice women who is now being bullied harassed, and is embarrassed, never lost her cool. The other employee keep demanding her to talk to her by calling her a [censored], also called her a liar. The other woman just told her it’s not the timer place and the girl came back with. You’re gonna talk to me now, so the other employees said the same thing it’s not the timer place. She began saying some harsh words and told her she better watch her back if she’s can’t handle this right now by talking to her right now. She then yelled out come on [censored] talk to me. The other employee said again it’s not the time and place and there’s customers and children in here. Can she please stop cussing. So the bad employee leaves. The male cashier told me he was sorry as I left and I kept feeling like that poor woman needed me to come back in and talk to her so I did and she said she was fine and didn’t need my assistance because I had offered to go to the management. She refused my help several times that’s why I’m here on the company page. I really feel that this poor employee should not have had to go through this or have to go through this so a few days later I went back and the women was not working but the other one was. I said to myself why does she still have a job after that. It bothered me so bad that I asked the young lady at the cash register where the store manager was. She said she didn’t know she was supposed to be there two hours ago and still has not showed up but is there something I can help you with? I told her no because I really wanted to talk to the store manager about an incident that happened the other day. The girl at the cash register said oh the incidents between the two managers I replied I guess they’re both managers or employees whatever but yes. The cashier Said what happened was wrong and that the other employee should not have to work under those threats, harassment and so forth, but the store manager was not gonna do a thing because that’s the way she is so would be no use and going to her and she gave me a website to go on and make a complaint or call. So I did so anonymously and long and behold I go back in the store on Friday morning which it was a week ago that it had happened and that girl that said those harsh for words was still there. I am beside myself is to why she is still there. And where was the other employee did they fire her or what. I asked the cashier and she said she did not no. So with all that being said I went to looking for other options to help the poor women. Needless to say they have not done anything and I guess there not going to. So just as soon as I left I called my uncle who is a labor attorney and he is going to try and reach out to dollar tree corporate office. He said he should hear back from them by Monday he hope. But in the mean time I made a call to the Better Business Bureau and fox 6 on your side. They both said it may take a few weeks but they both said they will get on it as soon as they can. But until I can find this young lady (wish I would have looked at her name tag) I can’t help but to feel like I have let her down. My mother said she know another employee that works there and that they are all plotting to get her job. Please people please help this young lady out by getting helping me find her and her name. She may not want to do any of this but I HATE a bully and I have worked somewhere and got harassed. So I know how it feels to work in a hostile work environment. But if you ask me, the store manager is no store manager if she’s gonna let that happen and not do anything about it in the girl who did this her day will come when she gets to those Golden Gate in the Lord tells her she’s going to hell.

Customers lined up at register only one cashier. Mgr not in store. Cashier called for help 3 times and no one came. Waited 20 minutes to get help with balloons.

I got yelled at by the cashier trying to help get the balloons out of the rack. Trying to help. mgr finally came in the store with drink in her hand. I told her I had been waiting to get balloons filled. She commented it would be a minute after I had already waited 20 minutes. No greeting from her at all then she disappeared into the office. In trying to make sure I had all my balloons a customer accused me of being too close to her. I have never been so upset over a store visit. I intend to pass the word to all my friends and family NOT to shop in this store. I realize help is difficult to find now but I suggest you close this store if you can't get any better help than you have now. This was on Saturday 2/25/23. I use that store regularly however some days it is not open on time or not at all. I will not shop there again.

I visited Moscow, Idaho Dollar tree on Wednesday 2/15/23, at 11:30 am.
It appeared that. Tornado had hit. I asked one of the gals stocking shelves. She said she was gone for 5 days and didn’t know what had happened. She said that they are short staffed.
It’s usually pretty messy in the aisles, but this day it was extremely bad.
I will post photos below. I’m only letting you know because I would think you’d be interested.
Otherwise, I enjoy your selection of craft items. 😊