Dollar Tree
Reviews and Complaints

Corporate: June, 3 2018

I can not go to Dollar Tree to shop because I can't carry what I buy out to my car. I told the cashier I couldn't shop for what I wanted because I'm 76 years old and I have to walk with a cane. I told her I needed a buggy to get my things to the car and she said, she couldn't tell corporate what to do. I suggested she tell you that old people like my self need a buggy to get our things to the car and that was what she told me. She said that they were in a bad neighborhood and people steal them. They need to get off their buts and get them in from the parking lot. You could keep some in the store just for the elderly and they could have only these to bring in. I know a store that does just that. I would love to shop dollar tree but until you do something about the carts I don't guess I will be going back.
Nellie Vanover
8515 Michael Ray DR.
Louisville, KY 40219
[protected]@insight bb.com

Hello.
I was recently I. Dollar Tree with my son . Before, I got to register 3 the lights was ok off but I see a young lady working. I said "excuse me, are u open?" She gave me this look like she did not want to be bothered and says
"Yes, I am open."While, waiting in line another customer walked up behind me and asked me what I asked the cashier. I asked her again only because her light was off so the customer wouldn't waste his time waiting in line. She gave me that look again and said yes but in a rude way. I looked at her tag noticed her name was Khadijah and I said "well, the only reason why I asked is because your light is off." Khadijah said well that's because I don't want everyone in my line." The cashier for line 4 was working so hard with a longer line. I told her that's just a nice attitude to have" she ignored me and told me to have a nice day. Khadijah represents Dollar tree and if that's the face of Dollar tree it's a shame. She needs training for customer service. I the store 6701 Market St. Upper Darby, PA 19082 called the supervisor and he was amazing and very apologetic. I told him that he didn't have to apologize. It's not his fault that she's rude. Khadijah definitely not a team player and she's extremely rude.

I went in to cash change. I was going to buy a bad of chips and I asked her if she could exchange the rest for cash she said no that she didnt need it or want it. Not that they couldn't do it cause I know they can when I pay for something. I was already mad because I've tried 10 other stores I needed the cash for my bank deposit and [censored] I walked out instead of just saying nothing or have a nice day. She said "you broke [censored]" something needs to be done my day was completely ruined and I will never use dollar tree again

I was in the dollar tree in north platte on May 29th and there was an older lady who was sitting in a chair behind the regestier not helping the other cashier and when she did end up helping the cashier she did nothing but complain about having to help. Then she got done helping and told the cashier that was checking me out she was going to break along the front of the store there were boxes everywhere and u could barley get down the aisle

So i bought 20 dollars worth of weddong stuff turns out i got the wrong thing went to return it and i was told i couldnt get cash back that i had to get other stuff in the store in exchange. I didnt need anytging so either i kept what i bought that i haf no nerd for or get stuff in exchange that i did not need. I was very upset and the cashiers knew i were. Im at this store at least 5 times a week and nowhere or noone had ever said theres no cash returns. How about you make that clear put up signs or train your employees to tell everyone that there is no cash returns you have lost a customer and the service was very poor.

I was buying a product there was few of on the Shelf and I guess the cashier and the manager already planned on getting them the cashier even went as far as to tell me what a great deal I was getting then lo and behold it was not in my bag nor did she give me a receipt I trusted the store that's why she was able to get away with not giving me a receipt up till now you've had one person in position too long there she's got too many friends and I've seen it so many times repetitive and stores and franchise like this not only did I get stolen from I've been humiliated and that's defamation of character and slander of name and much more. When I call the store to bring it to their attention she seemed like I was crazy and went on to explain she knew all of them had been sold already I am contacting the BBB on you

The only 2 employees (they where black women and we are white) in the Chelsea, AL store talked bad about my wife and I for coming in at 8:30pm and always being that "one" customer that comes in when they are closing. (they close at 9) They made racist comments saying, "it's always the white ones that can [censored] up a good night" One of the two gave us ugly looks as if we were there to ruin their night, then kept talking ugly about us. We left to avoid a confrontation. Then one of them closed the door at 8:50 when my wife was headed back in to get what she needed. She was told they where closed and could not come in but the door was unlocked for two black customers after my wife wanted to go back in. I did not appreciate their racist behavior.

I'm writing to complain about the manager Linda at the Dollar Tree in Milton Florida had employment laws for my had to have filled out to get my food stamps back and I have a 5 1/2 month pregnant daughter here and I even sent her a self-addressed stamped envelope it's got like 5 questions on it and it's been a month she ain't send it back and when I inquired about it to her manager her [censored] kissing assistant manager sends me a 1-800 number that has 16 numbers in it so I started crying and I just want to let everybody know that lady is unprofessional she's been dective she is evil and they need to get rid of her long time ago she's been complained on for several years but I guess Dollar Tree is too damn lazy to do it

Yesterday afternoon around 1:30-2, my mom went shopping at Dollar Tree located in Thousand Oaks, CA on N Moorpark Rd for supplies for my little sister's birthday today. As the cashier was ringing my mom up, the store's phone rang and the cashier picked it up and the caller was asking if a certain item was in stock. The cashier then had the phone between on her ear with the support of her shoulder and had asked the manager who was across the store at the time if they had the item in stock and the manager had said no. When the cashier went back on the phone the caller, she had told them that they no longer had the item in stock and the caller just hung up. My mom slightly nodded her head because she could not believe that the caller had hung up on the cashier. The cashier noticed my mom slightly nodding her head and told my mom, "I have a right to say please and thank you to whoever I want". My mom at the moment did not know if she was talking about the caller on the phone or directly to my mom. So her being confused she asked the cashier politely and confused, "Excuse me?" and the lady then told my mom, "you heard what I said, I'm not Mexican and you don't belong here". The cashier continuously told my mom she did not belong here. My mom right away asked for a manager and the cashier rudely told my mom, "She's right there", making my mom go find the manager. My mom then told the manager the issue and had the manager confront the cashier. The manager had asked the cashier why she had said those racial comments to my mom and the cashier just continued to repeat them. The cashier refused to apologize to mom because her excuse was, "She felt as if she didn't need to". The manager then told the cashier to close her register and the cashier continued to refuse. The manager had asked 3x for her to turn off her register light and she refused once more until the manager demanded her to close the register and to immediately gather her belongings and wait for her by their office. There surrounding my mom were witnesses who were just in as shock as my mom was and demanded something had to be done. The manager had said that this is not the first time that this cashier has had an encounter with a customer. We've been trying to get a hold of the regional manager to follow up on this incident, but no one seems to know when they'll get a hold of us. Something needs to be done. Someone please help me get closure for my mom because I have never seen her this upset in my life. No one should ever have to go through what my mom had to go through.

On Wednesday, May 30, 2018, I visited Store #3672, located at 3425 Centerville Highway Suite 2A Snellville, GA, 30039-3127. The store was so dirty, my feet were sticking to the floor. The carpet was disgusting and dirty. I complained verbally to the Manager and was told she gets complaints every day. She did not know if and when the problem was going to be resolved. I took a picture of myself in the store and decided to post my experience and picture on Facebook and Twitter to let my family and friends know about my adventure in the store. I call it an adventure because it was so dirty, I thought I was outside in the forest. The forest is cleaner than the store.
To be honest, I love the products that are sold in Dollar Tree. I am a long time customer and have decided not to shop at that Dollar Tree. A business that shows such blatant disrespect for its customers no longer deserves my patronage.

I previously sent a complaint for 2661 Midway Rd #201, Carrollton, TX 75006 i didn't include my email. [protected]@gmail.com

I was previously sending a complaint about the manager and him being rude toward me because i was using coupons. Not knowing my situation and why i choose to start couponing. I hope he realizes that customer service is very important in the retail business. And i hope he doesn't treat another customer the same way he treated me.

Dollar Tree store# 4832
I typically don't return things unless it was a very defective purchase. It didn't hit me how petty your staff was about exchanging some $2 readers that the lens kept falling out of from day one but I didn't have my receipt. Who keeps their Dollar Tree receipts? It didn't hit me until I thought about the last exchange I did at a larger chain without a receipt for $30 for a defective product that they knew was theirs but could no longer find the same model #. My question is how would this have put your store at an inconvenience? How much would you have lost in profit? What message does this send to your local customers? It was real petty to me and a real reflection of once again "white privileged" in America

This morning, I placed my hand out so that the CSR could hand me my money and receipt. The rep, Diane, pushed my hand out of the way to place my money and receipt on the counter. I then told her she was rude and should never touch a customer. I called for the manager, Carey and explained what had happened. His response was, "okay". I then asked for the corporate phone number to file a complaint. I was provided with the number [protected]. This occurred at 1354 Park St Stoughton, MA 02072. The issue is less about where she placed the money and receipt, but more about her pushing my hand and lacking the proper customer service skills to work in a position that requires friendliness. I am currently on hold to speak to someone at the number provided. I have been on hold for 30 minutes.

I'm a customer service representative at Family Dollar 10331 S.E. Lennard in Pt. St. Lucie, Fl. 34952.
I have been there a few months, I'm always early well groomed and follow all instructions. I'm bring treated horribly by management in an unprofessional manner.
Discrimination and bullying is an issue!
Another employee in the store is afraid to come forward. I want to be transferred and don't appreciate being ridiculed in front of customers repeatedly by an assistant. There is gosdip happening in front of staff by management and favoritism. A sick atmosphere. I was instructed to contact Gary CEO of this company.

Unfortunately I live in ridgecrest ca a small town riddled with bad people. I worked in this store in the past. I left on excellent terms with them. The employees they when I worked there where so nice. I never had no problems with them as a customer or a employee but the people the have now should not be working there. There are three people that work there that I can say that are great employees. The manager Chet, and two works travis and I think his name is Jared. The first incident was when I walk in with my book bag. There's no signs on the entrance doors at all about book bags. I walk in knowing where I had to go went past the cashiers register with no customers in the line. So that cashier makes a announcement to me so everyone hears it " there no book bags aloud in the store bring it up front." I go up front hesitatly know I got my Nintendo switch in there. I was mad because he embarrassed me in the store for no reason. I left it with him knowing that the people in this town are horrible people and wound not put it pass him if he stole it. I asked him when did this become a rule. His response is along the lines of this because everyone steals in a nasty way. I have a job and money. I pay for my stuff and notice that he has a vizer on I don't know if it is dollar tree because he's wearing it backwards and crooked. He was very rude and unprofessional and should not be working there if he acts like that and where's a vizer like that. The next day I go in and see Jared and go straight to him and ask if I need to leave my book bag up front. I told him what happened and he tells me no i trust you I know you don't steal. The next time I go in I see Chet and tell him what happens and he tells me that he can't tell me to do that And I didn't have to. Fast forward to may 29 there where four announcements first on 8:55 it was a woman "we are closing in five minutes" in a very stern tone then I here you sound mean. Then it was the left door is Locke go out of the right one. At 8:58 "In two minutes where closing you can be anywhere but hear." Then he starts laughing because he thought it was funny. I didn't I take my job seriously and not a joke or treat the people that are paying for your check you bring home. Then I hear that I'm the last one in the store Travis was the only one taking his job seriously and was polite. He was cashing me out. Then there was the last announcement which is the one they said before "the door on the left is locked go out the right door." I feel insulted. Since they weren't that far away from me they could of just told me but they shouldn't have to since I heard it three minutes before. Horrible people they think it's fun and just game. I work in retail and if I did that I would be fired no question ask. I make sure I can help the customer as much as possible. When i passed those two I wasn't even acknowledged or ask if I needed help. Unprofessional but that what happens when the crew doesn't care and young except for Travis also this is the first time I ever seen him. You guys need to watch them pretending to be customer so they don't know to really see how they are. It's store number. 2177

I live in little rock, Arkansas and I'm outraged at the nasty, unstocked store u have located in little rock on Mabelvale plaza and Baseline Rd area. That store needs to whole new crew. Most of the shelves and freezers stay naked. They have boxes everywhere as if they really are going to put the items away. You come back the next day and nothing has moved. The floors are gross. The carpet was removed and replaced and now they're not even keeping it mopped. I've never seen a dollar tree look so bad. This nastiness and not having products on the shelves is running customers away

On Thursday, May 24, 2018 I, Mable E. Wright entered Dollar Tree located @ 1270 John C. Calhoun Drive, Orangeburg, Sc 29115 to purchase item as I normally do. There were two cashiers in the store and several customers. The line was rather lengthy as only one register was opened. Ms. Brooks was blowing up balloons (3) for a customer. A customer ahead of me asked, "Can you open the other register due to the long line?"
Ms. Brooks replied, " I am blowing up balloons and if you can't wait then leave." I was appalled that those words would come out of an employee's mouth. I felt as a customer it was time to speak up on the negativity of the response. First, I stated she wasn't the owner or part of the franchise to offer such an unltermantim. Furthermore, if it wasn't for the customers patronizing Dollar Tree, she wouldn't have a job. In the meantime Ms. Brooks completed her task(Blowwing up 3 balloons, but didn't open up the register). The other cashier, Mr. Chester reassured the customers he was working as fast as he could to asst. us. However, Ms. Brooks called Orangeburg Police Department on me (Mable E. Wright) to report I was disorderly and was asked to leave the premises. Upon arrival, law enforcement asked for my ID which I eagerly obligated and requested I give them my vision of what transpired.
After I stated the above, they further questioned several customers and they concurred with the above. Ms. Brooks acted in an irate, unprofessional manner, and caused me embarrassement that was unnecessary. I am a law abiding educator that adheres to all aspects of the law, however, this was indeed a waste of tax payers money and the policemen time. They advised me to fill out a complaint, which is what I had intended on doing.
The following day, I contacted the manager, Ms. Carolyn Woodruff to inform her of the previous day's events. She was sympathic to the situation and very apologetic. Ms. Brooks must be taught how to be professional and practice self- control. Also not to abuse the law enforcement for minor issue- when a customer stands up and voice opposition to negative remarks by an employee.
I am contemplating legal actions- this has left a bad taste in my mouth. Never have I been accused of disruption or disorderly conduct. I always want to be a role model for my students yet standing up (free speech) when people are being taken advantage of.

Me and my family went to Dollar Tree today, May 28, 2018 to buy a birthday balloon for my deceased brother (to put on his tomb). Dollar tree was pretty hectic at this hour. There was a long line of customers and my family was already in line. Note on the door said "No Helium" so we decided to settle and buy a small balloon that stands on a thin small stick . They were located next to the cash register above an ice cream fridge. I walked over to look at them and saw one I liked. When i tried to reach for it, the ice cream fridge was in the way so I decided to walk and stand behind the fridge for a better reach. When I did this "Kris" a female worker standing at the cash register looked over and told me in a very rude way, "Get away from my cash register, you cannot be on this side so move to the other side". The rest of what she said I have forgotten at this point but I was surprised at her tone and told her "Oh, Im sorry" and proceeded to get the other balloon I intended on getting before going back to the line with my family. So now we are in line and we are about to be next when "Kris" says, "next customer please". Of course knowing we are next we walk up to her register and she rudely says, "no im not helping y'all, she's gonna help y'all" and points at the cashier next to her (Lisa Ann) who was still with a customer. We do not tell her anything even though we are confused and feel terrible about the treatment she's giving us. We wait for Lisa Ann to be done. Lisa Ann then looks over to us and tells us, "if y'all ever walk behind the register again y'all are going to be banned from Dollar Tree". We didn't have much words to say, we were still completely taken by surprised at the situation and how it got out of control just because i went behind an ice cream freezer to get two balloons that we actually ended up purchasing. I asked "Kris" for her name to which she rudely gave me and I told her there was no need for her to be upset and to have a good Day. We finished paying our items and another worker that was about to be off and was in line too said something about the situation to which "Kris" started to further and rudely speak about us. We quickly left to avoid further discrimination. Because that's what it felt like. I have never had someone treat me such way and act like it was my fault when all I did was try to pick out a nice balloon for my deceased brother for his birthday. I really hope this gets brought to their attention and they get disciplined for treating their customers with such disrespect.

Dollar Tree Executives
500 Volvo Pkwy
Chesapeake, VA [protected]

May 27, 2018

Dear Corporate Executives,

I am not sure how often one or more of your executives at corporate headquarters... Visits your stores but I don't think it's enough. Supportive /frequent review of your stores with personal professional and pleasant face to face time with your managers, crew and customers … would reap rewards in increasing current customer and employee satisfaction levels as well as increase new customer base and increase revenue.

I have shopped at dollar tree (260 pottstown pike next to produce junction) for many, many, many years. I am 2nd of 10 siblings and 40+ nieces/nephews as well, as friends/neighbors who shop at your store. I served as a director of service quality and communications at a huge retail organization, office manager at a financial firm, healthcare company, cancer center. I served as a full time elementary school teacher and continue to serve as a volunteer elementary school teacher. I currently serve as client billing and executive administrator for a healthcare company.
Point is … I am one of a variety of people in many walks of life, who shop at your store.

I shop at your store because the products are usually very good at a wonderful price and is store is recommended by many. However, my primary reasons is because you have exceptional employees … pleasant, happy with their team members and their work and actually enjoy coming to work.

For me, "if/when" the people are happy, meaning they are paid well, treated with dignity and respect, are courteous, pleasant, professional … I return again, and again, and again.

Sad to say, this has not been my experience for the past few months.
Turnover is at an extremely high rate, mostly at crew (not sure what title you give them) level. The reason that I hear (directly from the employees) is that they don't get paid enough. This leaves all of the work to the managers … who are overworked.
Lines at cash registers have been up to 10 to 15 people. Customers are frustrated, angry, complain to the customer in line and then, actually leave without purchasing items.

Managers are trying their very best to unload stock, be cashiers, stock shelves, and help to make sure customer and employees are delighted. While I know this is a part of their job, work at your store should be shared by an appropriate staff level. My guess is that you will start losing managers, who are very good people with goal of delighting customers, goal of hiring and keeping a pleasant and profession crew and want the store to make a profit.
I think management and employees need exceptional leadership from headquarters. Employees at all levels need to be asked for their feedback and ideas. And all need to be listened to. Then, leadership needs to address concerns.
If anyone in store is reprimanded for the concerns I am raising, it will mean that I have not explained the situation well or you are not listening or worse, you don't care.

I am an optimist. I believe … that you do care, that dollar tree meets the needs of people in many walks of life, that you make a healthy profit and are able to pay your people an adequate salary, can offer monetary and non monetary incentives to motivate people.

It is with great hope that the situation will change. I truly believe that "you" can and will make an incredibly supportive difference in the lives of your employees and customers.

Gratefully,
Kathleen Meehan
Exton, PA 13941

Note: I do not post or want my concerns posted on social media.

I am an employee at the Dollar Tree in Ankeny, Iowa. Today the temperature reached 100 degrees, but there was no air conditioning in the store. I was told Dollar Tree corporate controls turning on the air conditioning. Please turn the air conditioning on, the weather forecast will be in the high 90's for the next few days. It is dangerously hot in our store, please turn the air conditioning on, please!