Ford
Reviews and Complaints

My truck is now in the Ford dealership service department for the 5th time due to an electrical failure. When driving, the vehicle has a sudden loss of power and simultaneous failures across electrical systems. Each time I have taken it in for repair, the technicians have said that the problem is an electrical connection under the front seats which works loose and causes the system failures. Initially, my warranty covered these repairs and I was only out the time and effort of taking my truck in. However, I am now past my warranty expiration and I am being charged a significant "diagnostic charge" and fee for repair. This is an issue that has never been completely resolved. I purchased the truck at Five Star Ford in North Richland Hills, TX and took it the first 3 times to that dealer for repair. Next I took it to Karl Klement Ford in Decatur, TX, and now it is in the service department of McDavid Ford in Ft Worth, TX. I am asking that this issue be permanently repaired, and that I be reimbursed for the current repair and car rental necessitated by my truck being left at the dealership. Thank you, Eric Hulet [protected]@gracesoamazing.org

Purchased a used ford diesel f-250, 6.4 engine from a ford dealer in fl while visiting family 3 years ago. Had in and out of garage for wrench symbol, losing power. This came on first time we towed our trailer. Thousands of dollars later, we are now being told we have to replace the whole engine. We have been told this is a known issue with this engine, #8 cylinder is shot. We have been told this is why ford went to the 6.7 engine. Would like to know if there was a recall for this. How can ford allow this? I understand normal wear and tear and having to fix things but the whole engine having to be replaced is absolutely crazy. Please let me know if there is anything being done about these defective engines.

I was driving my 2015 f150 on the expressway when the brake fluid light went on. When I exited onto the ramp I went to brake and the brake peddle went all the way down to the floor and I didn't have any brakes. Luckily I was able to eventually get the truck to stop by down shifting and driving off of the payment. Thank god I didn't hit any other vehicles and I was able to stop the truck without hurting anyone else or myself. Did a google search on what happened to me and found out this is an issue that ford knows about. Ford even put out a recall for the 2013/2014 pickups that have the same issue as my 2015. It turns out there is a issue with the brake fluid in the master cylinder leaking into the brake booster causing the breaks to completely fail without any notice. The brake master cylinder and the brake booster must then be replaced.

I purchased the premium warranty when I bought my f150 which covered the repairs except my $100 deductible. Based on what I learned from the internet I should not have had to use my warranty and I should not have been charged a $100 deductible. I believe ford should take responsibility for this obvious defect especially since ford had the exact same problem in the 2013/2014 f150's for which ford did make a recall and at no charged to the customer. I believe my $100 deductible should be refunded to me regarding this issue.
Thank you

Today I went to Big Star Ford in Manvel, Texas to have my oil changed. I had made an appointment. I met with Ian, one of the service managers. Ian was polite. I told him that my oil change light was coming on even though I still had about 2000 miles to go before my next oil change. (I am retired and no longer commute so I don't put the mileage on my car that a commuter would. Thus, I don't need to change my oil as often.) He advised that the alert was probably not reset the last time that I was in to have the oil changed. I asked him to go on and change the oil and reset the alert. While I was waiting, another man approached me telling me that he was in charge of the 'glass' repairs. He said that he found three 'dings' in my windshield and that he could repair them while I waited at no cost to me. I saw no dings. He asked for my insurance info. Red flags were going up, but I went along with him. He got my insurance on the line and I answered their questions...twice before they approved the repair. Next, I am told that my car is ready. I went to pay and the amount for the oil change was $65! I exclaimed to the ladies that was unacceptable. I was then told that the oil change was $39 but there was an added charge of $20 for tire rotation and balancing. I told them that didn't authorize that service nor was I asked about performing it. They took the $20 off. Then, I went out to my car, turned on the engine and what do you know, the alert about changing my oil came back on! I went and found Ian who jumped in the car and reset it. First, I feel that the man who approached me about the 'dings' marked me as a gullible woman, which I guess I was in this case. I feel that he is defrauding my insurance company conducting his business in a Ford dealership. I find this action unacceptable. Do you really allow such behavior? Secondly, I felt like my ticket was 'padded' with the extra charge for the tire balancing. We go to Discount Tires for our tires and they perform this service FREE! Why would I authorize Ford to do at a cost to me? I am through with Big Star Ford...it is the most convenient Ford place for me, but I will look for another Ford dealership next time! Oh, and BTW, the people in that dealership do not dress professional, particularly the office where I paid for your services. What has happened to Ford quality and professionalism? This experience today was not a good one!

The dealership involved is Claude DeBeaux Ford, Vivian, Louisiana 71082.
In October, 2018, my mother (90 years of age) purchased (in cash) a 2017 Ford Escape for her great granddaughter. Even though the vehicle had 26, 000 miles, I was assured the vehicle was in excellent condition. The vehicle was being used by employees as a service vehicle, i.e. picking up parts, or whatever needed. Upon agreement of the purchase, I was informed the vehicle would be placed off of the sale lot, and maintained. I requested a full service of the vehicle, inclusive of oil change and complete service. I was assured by the salesman, William DeBeaux, this would be completed.
The vehicle was purchased and upon receiving the vehicle, it was noted there was a crack in the windshield which HAD NOT been there upon test driving and inspection of the vehicle prior to purchase. It was also noted there were paint chips on the vehicle, and the rear tail-light retained water. Again, we were assured this would be all taken care of. Complaints since purchase:
#1. Mr. DeBeaux advised they would arrange the windshield to be replaced at the dealership if my granddaughter brought the vehicle to them, and a date was set. Approximately an hour before scheduled replacement, I received a phone call that the person assigned the job could not come to that day. (Note, my granddaughter attended school and worked, so this was being done at their convenience, not ours.) I questioned why they could not send a windshield company to her- which eventually, after several calls this was done.
#2. My granddaughter took the vehicle for service after a period of time. At which time I told her the dealership just did all this. At the business she went to, she was told the oil HAD NOT been changed in "ages" and the vehicle was NOT serviced.
#3. In December, 2018, I purchased a premium plan Extended Warranty (2 years) on the vehicle in the amount of $1490. - complaint will be listed at different point in this letter, this is noted for time reference.
#4. Approximately 5 months after purchase, I received a phone call from the salesman, DeBeaux, that he had mistakenly listed the wrong VIN on all necessary state paperwork. That there were two 2017 vehicles and he pulled the wrong file. He assured me that (a) he would contact my granddaughter's father to discuss obtaining the title; (b) contact the auto insurance carrier of the error and have corrected; (c) correct the Ford Extended Warranty premium plan to cover the correct vehicle.
I notified my son of the expected call. Two days later, my son advised there was no contact from DeBeaux. I contacted the dealership, was told DeBeaux was not in office, and I spoke with Tom Flores and related all this. He indicated no one had been told of this, and he then called my son.
#5. Through an oversite, my son had discarded the original title (which in this case was not a legal title on the vehicle) while cleaning through mail. He advised DeBeaux of this, and was told they would take care of it all.
#6. During the month of April, I contacted the dealership and spoke with Lydia Stewart to obtain a status of this matter. She stated the plates had just come in and they were mailing them to my granddaughter. I questioned the correction to be made on the Ford Extended Warranty- she stated that file was on William DeBeaux's desk.
I the contacted the insurance carrier- DeBeax had NEVER contacted them as stated he would do. I then contacted Lydia Stewart and gave her the contact information for this to be completed.
NOTE- this salesman NEVER made any contact as stated to me, and it was evident this was not an situation they considered a priority.
My granddaughter received the correct plates, and a HANDWRITTEN Extended Warranty.
#7. Meanwhile, my granddaughter contacted William DeBeaux concerning the chipped paint and the rear tail light. Then, she noticed her windshield was cracking, which she thought was occurring due to her vehicle hit by a rock while driving. When the windshield company came to replace her windshield (at her cost of $300), she was told the windshield in was not hit by a rock, but that it was placed in the vehicle incorrectly and this caused the cracking.- this was the windshield the dealership made arrangements to place in- which was by an individual driving a pick-up truck and not an authorized windshield company.
She had been in contact with William DeBeaux (which he would not return calls), concerning the tail-light and paint chips. He told her he would have this taken are of also. She let him know she would be at the dealership on May 24. She arrived at the dealership at 8:00 a.m.- was told no one knew anything of why she was there. They contacted DeBeaux who denied the conversation of them replacing the tail-light at no cost to my granddaughter. And from there this went to a bad point. They called my granddaughter a spoiled brat, and were rude and accusatory to her- she was upset also. They then told her the tail-light would be covered under the Extended Warranty, BUT she had to pay the $100 deductible- and this was AFTER they removed the tail-light and put the new one in. I was then contacted by my son who was very upset (he was in the middle of a medical treatment), and I went to the dealership. NOTE, after the initial problems were not being handled, I had stated to Lydia Stewart they had lost my business (my family has purchased vehicles and used this dealership for years for service and maintenance. This was not a one time purchase), and I would not be at the business again. Upon seeing me, the owner, Buddy DeBeaux proceeded to yell in my face about being there and that my family was nothing but complainers and whinners, and trying to get something for free.
I stated I would pay the $100 and have the tail-light replaced. They said no- they had removed the new tail-light, and just wanted us to leave. As we walked out, two of their employees, the service manager and another salesman, proceeded to harass my granddaughter verbally.
The next portion of this complaint is the topper of this:
We went to Wray Ford, Bossier City, concerning the tail-light and paint chips. We spoke with Bruce in the service department. He reviewed the warranty paper my granddaughter was given, and noted that it was all handwritten which was not normal. He then looked up the VIN and stated there was no Extended Warranty registered to this vehicle. We called DeBeaux Ford- Bruce asked to speak with William DeBeaux, and was told he would be there later and he would call. Needless to say, no one called Bruce back, and when he called DeBeaux, he was told William DeBeaux would not be there. Bruce stated he would handle this and get this taken care of because we are Ford customers. (This was Friday, May 24)
I called Ford Customer Service on Saturday, May 25, who stated there was an Extended Warranty for the vehicle in their system.
Bruce with Wray Ford contacted us on Monday, May 27, to state the warranty was being shown as Registered in the system, but not confirmed. The time date of the registration was 9:00 p.m. on Friday night, May 24!
Someone from DeBeaux called Bruce on Monday stating "William DeBeaux did not know what he was doing."
Apparently, if this incident on Friday had not occurred, we would not have known the purchased Extended Warranty was never registered; however, the dealership had my $1490.00.- I have my receipts to confirm the purchase made payable to Claude DeBeaux Ford.
I am submitting a complaint to the State of Louisiana, Louisiana Used Motor Vehicle Commission, and the Better Business Bureau.
For identification purposes on your part, my granddaughter's name (registered owner) is Isabel A. Robinson; the vehicle is a 2017 Ford Escape with VIN 1FMCU0GD8HUB14290. Date of purchase 10/30/18; warranty purchased 12/3/18.
My contact information is: email- [protected]@gmail.com; address 104 Country Club Rd., Vivian, La. 71082; and phone of [protected].

Sincerely,
SUSAN CROSS

Just leased a 2019 Escape. While driving at night I noticed the shift indicating position does no illuminate an the console lick it does in my 2017 Escape. Was advised that the illumination feature was discontinued in 2018. I know I the indicating position does illuminate on the instrument panel but not having the illumination feature on the floor console is a definite safety concern. Ford's decision to compromise safety for a few cents is very disappointing. What other safety features are Ford eliminating as a cost cutting action. I am a Ford retiree and purchased or leased many vehicles for me an family members on the Z plan. Due to Ford's decision to compromize safety for a few dollars, I will probably not purchase another Ford product for me or my eligible family members. Please respond to this message.
Martin DeVries
Email: [protected]@sbcglobal.net

I have always been a Ford man. From the time I graduated High School up to even today. Over 40 years of driving Ford's and I have never had a complaint. Now I am skeptical. I have a 2004 Ford Explorer Sprts Trac that I have been taking to this dealership for over the last 3 years. I had purhased an extended warranty when I purchased this vehicle. When I started having issues I took it in. Cost me over $1700 to have the cluster replaced and some other things and the cluster was under the warranty at the time. Year later take it in for the A/C and 4X4 issues. Another $1800 spent along with the radio that was under warranty. 2 months after the A/C was repaired it went out again. I did not have the time nor the patients to take it back to the shop at that point in time. I could roll my windows down. That winter the cluster went out and I just used the tach to know how fast I was going and after a while had to charge the battery a lot to keep it going. Then the weather warmed up and not being able to roll the windows down because of the cluster became an issue, so I finally broke down and took it to the shop to have the A/C fixed. The guy that called me the day after I dropped it off said they thought the cluster was okay they put in because Ford had rebuilt it and they thought it had a short and they were going to look at that and that would also fix the radio and told me $1, 562 which I approved even though I felt like I was being shafted. Then I call them about 5 days later and they tell me the parts had came in and were fixing it yesterday. Yesterday they call me and tell me their tech couldn't fix the cluster and it needed a new cluster which generate an argument as this was the 2nd time in just over 2 years. They would not stand behind the Ford product and replace what they had already repaired once yet today I find out they are charging me for the tech checking it out which wasn't what I was told. I was told they thought that it was a short and they could fix it. Needless to say in the midst of all this I had decided to go out and buy another Ford F150 4X4 and now I am wondering if I made the right decision. Should I trade it in now on a Chevrolet? Over 40 years of doing business with Ford and this is how I am being treated. I am very upset to say the least about Bob Poynter Ford service department and because Ford would not stand behind their product that they rebuilt. It should last well over 2 years.
Thank you
Otis Stout
[protected]
[protected]@ehtubing.com

Good afternoon. My name is Danny Kirkendoll 2800 Glencrest Dr, Owensboro Ky 42302. cell [protected]. I bought a new f-150 last August and it was my first ford I have ever owened and I love it. Well here is my prpoblem. In late Jan early Feb of this year with 5100 miles on it and after first oil change my motor went into "limp mode" they fixed it and a week later "limp mode" again. Two weeks go by and it breaks down again. Well this time I am mad as hell and take back to Champion. I will admit I was an [censored] but "never threatend anyone". The owner told me to calm down and I told him I did not pay $43k to drive around in limp modw so dont tell me to calm down. On 06/01/2019 I went for an oil change in the morning and had been waitnig for 20ish min and a gentleman walks in and lays down his keys on counter and a few minuets later they get his keys and take his car back while mine is still in parking lot. They get his done he pays and leaves. The oil change manager walks in I ask him isn"t this a fisrt come first sever and tells me they have 4 bays and each employee have a differnt job? That does not answer my question. That statement pissed me off so I do a burn out when I leave. 1 1/2 hr later I get a text and a pic of the black mark with the text saying "that was uncalled for. "FIRST COME FIRST SERVE" Well that went right through me again. I call Jerry Magert his cell is 270-929-3400. He said his oil change said that guy was there before me and that I was a liar and needed to grow THE [censored] UP. And to find anther place to get my oil changed. I told him that is not a problem but you will do my service work and recalls. He "laughed and good luck with that because I am not allowed back at dealership. I told him to [censored] off and hung up. My wife was looking to buy a new Lincoin this fall but not now. In case you all think I am lying my Vin is 1FTEW1EPOJKD42120 [protected]@gmail.com

I called today (6/3/19) to report an issue with my 2015 Mustang(see VIN below). During a recent visit to the local dealer we identified some paint bubbling at the very front tip of the hood.(see attached) Cleary, being aluminium this is not rust but some other form of corrosion.
I was asked by the dealership to call Ford direct as the vehicle is out of warranty for bodywork issues. However, when I researched a little, I find that this form of corrosion has been an ongoing issue since the early 2000s and clearly has never been resolved.
When I asked what the root cause and corrective action was the customer service agent simply pointed me back to the dealership who suggested that I contact you in the first place. I find this incredibly frustrating.
When I asked to be put through to an engineer I was informed to again to go back to the dealership.
I would dearly like for a representative of the Ford Motor Company to take some ownership of this problem.

You can contact me on [protected]@gmail.com or on cell at [protected]

Brian Macconnachie

I hate your cars. I will never ever ever buy another piece of garbage from y'all ever again. I have had nothing but problems since I bought this piece of junk and y'all will not do anything about it. The transmission is going out for the THIRD FREAKING TIME! My Radio receiver is going out for the THIRD FREAKING TIME! And the bumper is falling off. I've never had a car that has a leak in the tire last as much as this stupid freaking car. You have lost a customer for life. Not only that I will go out of my way to make sure all the people I meet will know that ford SUCKS! If you wish to change my mind I would love to hear form you but doubt I will. I'm buying signs and putting them on my car to drive around and hopefully ruin business for y'all. My number is+[protected] and the name is Joshua. I hope you will prove that you care about the customer, but I'm sure you don't. Bye

Transmission went out while driving on highway at 60mph. Had to be replaced at cost of $2532, plus several hundred more for diagnostic fees, rental car fees. The transmission should not go out on a 4 year old car! I would like a full refund for all costs involved. I am still paying this car off. Now paying my parents back for the transmission. Not only this, but my radio also went out about a year ago- for no reason! I will never buy a Ford again. Libby Jones, 2521 Sherwood Dr, Grand Prairie, TX 75050, [protected].

After three months of owning the vehicle the airbag light came on on the instrument panel. This was brought to the attention of my service person Shannon at Auto Fair Ford in Manchester NH. After about a week the problem was fixed only to return again within a week. The car was returned to the service department and repaired again, however this time the auto start did not work. The vehicle was returned to the service department for repair again and the auto start was fixed. After about two weeks the air bag light illuminated again and the car was returned to the service department. This time the car was gone for almost two weeks and they state the electrical problem was fixed. Now the car is in the shop again as the seat belt chime does not sound, the key less entry does not work and the seat belt light is on again.

At this time my wife and child are afraid to ride in the car as they are concerned that the air bag may not deploy or the seat belt will not restrain as needed. I am concerned that a serious injury could occur in even the most minor crash.

Therefor I would propose that either Ford please by back the vehicle or allow me the opportunity to trade this one in for a like priced auto or truck.

I love the Ford brand and do not look poorly on the company as this is just a defective piece of equipment that just cannot be fixed.

This last weekend I struck a tree head on and my airbags did not deploy resulting in a neck sprain. I lost consciousness and veered into an orchad. MY truck snapped one large pistachio tree in half then collided head on with a larger one that stopped me. Luckily I wore my seat belt but had a very bad neck sprain. My airbags should have went off by all means but for some reason they did not deoloy

Ford Motor Company I'm a single mother recently possessed an apartment from being homeless since 2014. I'm requesting a meeting with Ford Motor Company Management. Imbwithout a vehicle since 2015 when Mopar repossessed my vehicle and each gehicoe I've tried to purchase breaks down or has to he returned for one reason or another. Im willing to be a Spokesperson for exchange for a Ford Truck F150/2019/2020. Please contact me763.578.7110 or 612.757.5729. This is a BOLD attempt but I look forward to meeting and receiving this TRUCK &working with you.
Thank you,
Lorrie Jones
763.568.7120/612.757.5729

As a lifetime Toyota owner I decided to purchase my first NEW car. I chose the 2019 Ford Raptor and purchased in Jan. At 6, 000 miles I started having issues with the turbo and oil pressure. I took it in at 8, 000 miles to find out I had leaking head valves and major transmission issues. Here's the difference between Japanese and European manufactures to the Americans - how they handle customer service. So the Grapevine Ford dealership has to be the worst... I bought an 80K vehicle and when asked about a loaner I was asked "if I purchased that with the warranty." I guess I never thought about that since I've put over 400K miles on my Toyota's and simply had regular maintenance. Next is the store itself. It's clear I have major problems with the truck as I can show the check engine light is on and alarms from my phone so when I ask for some water the response is "there is a water fountain inside." The best is yet. So they have it for over a week and and when I go to pick it up they had drove it for 40 miles. Did they put gas in it? Nope. Did they even wash it? Nope. The response from the service manager was "if you were my customer I would have made sure it was washed." Well, I have news for you guys I WAS your customer. Pretty sad and clear why Europeans and Japanese are winning the car battle. Buy something other than Ford!

An area of the leather seat at the driver side bolster was not properly laminated and the "leather" outer layer separated from the under layers which give it strength. as a result the area puckered, folded, scuffed and tore after 2 months of use. Ford declined the warranty repair. the dealer resubmitted the claim stating in their opinion it was a result of defective material.
Ford again declined saying the scuffing was proof of user caused damage. If inspected in person, the de-lamination in the area is quite obvious to touch and the local dealer agrees but Ford refuses to accept their inspection. Sticker price $70, 000 and the "leather" used in an obviously high wear area(it gets rubbed every time you enter or leave the vehicle) is a fragile manufactured material that they refuse to stand behind.
the truck was purchased in January 2019 from Pal Bay Ford, the damage appeared in March 2019 and was reported to Palm Bay Ford(Palm Bay Fl) service dept at that time. The dealership has submitted multiple photos to FMC
I would like the seat covering (only the upper half has the issue) replaced. I am willing to compromise and cover the installation cost at the dealership.

At Sunshine Ford in Newburgh, NY on Thursday 5/30, serviced my F-150 oil change and NY inspection. Wanted the truck washed and took a free mailer from Ford service to the repair shop at Sunshine. Service manager read the mailer and said that I need not use it because all vehicles were washed after service was completed. This did not happen. After service was told by another service manager that I could pick up my truck in front of the dealership. Truck was not out front as stated and after walking the lot, grabbed a guy at work to help me. He took my keys and finally found the truck parked in the back of the lot by what I supposed were used vehicles. This type of service is not acceptable, if you tell someone you are going to do a service, then it should be done. Sounds like a little complaint, don't believe I will buy another truck from Ford. Too bad I like the F-150, other truck are available.

We leased a Transit Connect from Strearns Ford in Burlington, N.C. on May 18, 2019. We have leased a car from Ford Motor Company for the past ten terms. On the fifth day of the lease we discover a major safety issue with the tail gate manual lift. I am 85 years old and handicapped with the use of a walker. Because of my handicap I am not able to safely step backwards in opening the the tail gate. I went back to the dealer with this problem and they reviewed the issues and then demonstrated the barn doors on another Transit Connect. They also checked the tail gate lift on my leased car. They recognized the problem of the failure to demonstrate the barn doors or how the manual the tail gate worked.
The dealer solution was for me was to turn my leased car in early and lease or purchase a Transit Connect with barn doors. Such a move would increase my costs by $100.00 to $ 200.00 per month for the term of the lease or purchase. I am on a fixed income and could not afford to do what they suggested. I am boxed in with a car that I can not safely use the tail gate, thus limiting the use of the car's storage.
I am boxed in by a dealer's failure to properly demonstrate the car and explain the details of the car's operation, which led to the wrong purchase.
Thank you for your review of my problem.
Philip S. Brown
3115 William Penn Court
Burlington, N>C. 27215
[protected]