Ford
Reviews and Complaints

I realize i'm writing this for nothing. I leased a 2015 f150. A truck I always liked. I took on a second job to pay the lease of 420.00 a month for the last three years. I wanted to purchase this truck at the end of the lease. I paid no attention to the milage because I was going to purchase said vehical. The oil pan issue that I have been dealing with four times is unacceptable. I know you are well aware of the problem with these vehicals. I feel I can no longer purchase this vehical. I dont want to pay for the extra milage because I think it should cost ford something for my loss as it has cost me. If I have to pay the whole cost I will. But I will no longer be "a ford guy". Again I know this letter is for nothing. My apologies for wasting your time.

I received a recall on the airbags in my car (I got home from work around 5-5:30, when I opened the letter. That's important to this), which also said you would cover a rental until the parts were in. I called CS to get details on what I needed to do for the rental, and the lady told me to go to the nearest ford dealership.

I went in, and the service department told me that, despite what CS and the letter said, I would have to go through enterprise and that it would only be covered for up to 2 days. The employees I was talking to were also not remotely interested in anything I had to say, including the fact that the letter sent by ford customer service & the information given to me on the phone directly contradicted what they told me. Possibly the most infuriating part was that, when I explained that I leave for work at 5AM, long before their service department or enterprise opens, they still were not the least bit interested, even going so far as to tell me I would have to drive with a potentially faulty airbag

At this point, it was just after 6. If I'd have been sent directly to enterprise, the problem would have been resolved easily. Alternatively, if the service department would have given half a damn, even assuming they had no options to put me in a car this evening, we could have gotten in touch with enterprise to ask if they would hold a car for me long enough to cross town (this is not wild conjecture. Their customer service is miles ahead of yours, and on several occasions they have been willing to do exactly that without any complaints).

Instead, they were only focused on leaving for the day. They turned the lights off before I was even out of the room, one tried to suggest that I was at fault for waiting so long to handle this by asking when I had received the letter (approximately an hour prior, which I told him), they suggested that I drive my car with an active safety recall of arguably the most vital safety features, and they were absolutely uninterested in having a conversation about any solution. Additionally, I'm willing to bet that the reason it took as long as it did for the service department to see me is because they did not want to deal with the situation and actively tried to avoid having to do so.

For the record, none of this is hyperbole. You're welcome to check security footage of freedom Ford's service department on the evening of 5/30/2018 at approximately 5:15 - 6:15pm, and the recordings of my calls to customer service to vet my statements.

On 4/28/2018, I brought my car into a Ford Dealership for an oil change, and i chose the ultimate works package which was to include several items including a full inspection of the car. I have brought my car to this ford dealer for 5 years. I received a call that I needed several things done to the car including: new tires, alignment, new battery, and a few other small things. I agreed to have all repairs completed with one exception, The Air Cabin Filter, as I have done that before and could do it myself. My car was fixed by Monday, which was very quick and I spoke a lot of praise of the dealer because of that. A few days later, I went to use the AC and it's wasn't cold (which it was before), so I changed the air filter since I knew that was a must. When I went to replace it, the filter was stuffed in the back of the compartment improperly and was very difficult to retrieve. The dealer must have either checked the filter and returned it incorrectly or they saw it improperly installed and did not correct or mention. I was able to use needle nose pliers to retrieve and replace the filter though. Still NO AC. I tried a few other small things before I called Ford. When I called, I explained, my AC was working fine before I brought it in for my service which I spent over 1k there thinking they had fixed everything. Every item on the inspection was either repaired or was given a clean bill of health including the cooling system. Well, upon explain this dilemma, the lady told me, that I could bring my car in and pay the $150.00 to see if anything was wrong with it and then pay additional for the repair. I'm sorry, how convenient- I spent over 1k to fix my car, and now you want another $150.00 to LOOK at my car to see what's wrong with the AC when I asked them to check the whole car so I wouldn't have to come back initially. She continued to tell me, that's how it works. Sorry- nothing else she could do.

I have been a customer to Ford for over 5 years and bought another Ford last year because they were good cars and good customer service. But for me to have to bring my car back after just having a complete service completed for another $150.00, and that's before they tell me what's wrong with it, when it was working fine previously, and I asked for the car to be checked, is ridiculous. Why wasn't the AC not working brought up with the rest of the work? Why after I left and must spend another 150 for it to be checked again?
I now have 2 Ford cars that I have always brought to a dealership for repairs and this time was a bad experience with bad customer service after the fact. Thank you.

We have a 2014 ford explorer with only 10337 miles. We took it for a drive and no air conditioning. We took it to the local dealership and they said that they had to fix the problem with install kit number DL3Z 19B596 B. This cost us 316.00 and our explorer only has 10337 miles on it. We have had may fords in the past with 100, 000 miles, and we have never fixed an air conditioner before. This must have been a factory reject part, ( faulty part) when ford put it on during the build. The air conditioning in our explorer has probably been used only about 20 times, and should not have gone bad at this amount of use. We have an excape with way more miles and we have never fixed the air conditioning.

I went to a dealership for the safety recalls for the carbon monoxide and the seat pivot and other stuff my truck needed and they didn't want to take my truck in until in a month. I mean that's outrageous. My airbag light was on and I saw on the manual from the truck it's dangerous because it might deploy not even like that they wanted to take my truck due the manger from Sabine River service said I had to make an appointment. Are you serious I mean something can happen to me while driving and he wants me to make an appointment. I thought for those safety reason they can check the truck. This ford dealership I don't know what they are thinking. They said it was still driveable. Really I'm scared to drive my own truck with all those things and they don't want to check or fix them.

Within 2 weeks of purchase of my new 2017 Ford F150 Lariat the Leather seats began to stretch out of shape. The passenger seat was really bad, I talked to my service adviser and Ford told him to try to stretch the leather and put it back into place. That did nothing, it still looked like crap. Finally the service adviser said he would replace the bottom seat cover and that Ford refused to pay for it so the dealership would take care of it. They ordered the seat cover, replaced it and within a week it looked just like the one that was replaced. Apparently the backing comes loose from the leather and bunches up under the seat cover. I googled 2017 Ford F150 leather seat problems and they are all over the internet so I know Ford knows they have a problem but refuse to do anything about it. I have seen that the 2018 leather seats are stitched different so that problem doesn't happen. I am very unhappy about the looks of these seats. If I want to trade it, who whats to buy something that looks so bad? This truck came from Expressway Ford in Mt. Vernon, Indiana and I can not say a bad word about them, they have gone out of their way to take care of any problems I have and for them to pay to replace a seat cover is unthinkable at other dealerships. I would just like to know if Ford will ever recognize that they have a seat problem and do something about it. At this point I'm not sure I would buy another Ford because of this problem and nothing can be done to fix it. I have purchased 8 new Ford from this dealership in the past few years but my truck seats are going to depreciate the value of the truck. Once again, I have no problems with Expressway Ford in any way, they are great to work with but have their hands tied by Ford.

I have a small business that requires the use of a cargo van. I recently purchased a brand new Transit van from Ford. One month ago, at just over 6000 miles, the power steering went out while I was driving. I had no idea what had occurred, but I could no longer steer the vehicle. Luckily, I was not in heavy traffic and was able to coast to the side of the road. I got the vehicle to the nearest dealership for repairs. That was one month ago. I am being told that the part is "being redesigned" but no timeline has been given to me as to when this part will be delivered. My van sits in the service department while my small business goes down the toilet. I am making payments and insurance for a vehicle I am not even allowed to pick up because it is "extremely dangerous to drive." I was given a loaner car, a Ford Focus, which doesn't come close to carrying my cargo. I asked for another van to replace the one that was in the shop. I was told Ford would only pay $30 a day and to rent would would be $90 a day. This is simply unacceptable. I have called the dealership's customer service rep multiple times. He simply will not return my calls. I just want someone to tell me something! I have been a lifelong Ford owner and can't believe I am being treated this way!

On 11/17/2017, I completed a purchase agreement with troy ford in troy ohio, for a 2018 transit connect. Part of the agreement was a military discount of $750. Since I am a former marine, vietnam combat veteran I assumed there should be no problem. I was never asked to provide paperwork or if I was retired or just discharged. I was also told it would be delivered in 4 to 6 weeks. Six months later it was delivered (05/19/2018). While going through the final paperwork, the account manager asked the salesman about the military discount paperwork. He replied that he hadn't done it yet. I brought my dd214 in the next day and thought everything was fine. I received a phone call later that day to inform me that I wasn't eligible for the discount and that I owed them the $750. I talked to the owner, james taylor and checked and found out that I had to have been discharged prior to 1985 so I still owed the $750. Do I have any other options.

My 2004 Ford F-350 Diesel with a 6.0L engine blew a head gasket at 127, 000 miles. It seems like any other engine should have gotten a minimum of twice that many miles before having any issues with a head gasket or heads. It seems the mechanic wasn't at all shocked by it that it is a common occurrence with the 6.0L Ford. If they all do it then why hasn't Ford done anything about it?

Just a general complaint. Always loved Mustangs. I was finally able to afford a newer car which in July 2017 I was able to purchase a 2016 Mustang. A couple of months after the purchase the car started rattling under the hood took it to a ford dealership and found out they had to replace the motor mount. Ok so driving it for the first winter about 6 weeks ago the heater started making a loud noise as I ran it. Thought ok I need to get that checked. Finally as the cold wore off and the warm days came around turned in my air conditioner only to find it did not work. Mad I was. 80s and 90s not fun to drive around in especially in a 2 yr old car. Finally 2 weeks ago took it to a ford service center they say it is a bad air compressor. They said good and bad news. Warranty cover it but thEy have to order it. As of today they said they received the part now just need to take it back to get it out on. My issue was not once did anyone offer a loaner car knowing how hot it was outside and my car was still under factory warranty. Now it has been less than a year I'd owershio for me and now twice in th shop. Not sure how poorly the mustangs were made but I am so disappointed. Everyone I know is shocked at the problems I have. At this time I am not sur if I would purchase another one again. Very disappoint customer Thank you Karen

I went to Lindsay Ford in Wheaton, MD because I received a letter for a recall. I requested a rental car a week in advance. They did not have a rental car available, when I arrived. I needed the rental to get to work.

I arrived at the service center at 7:35 a.m. My appointment was for 8 a.m. I was not provided service first, despite being there before their second scheduled 8 a.m. appointment.

The two customer service representatives stated that they did not know who came first. I saw both of them arrive, as I was standing outside of my car.

I will avoid this place at all costs as a black woman. They did not service me first and they made excuses for why they couldn't give me a rental the day of the appointment.

About a year ago the battery on my Ford Edge 2011 died. My Edge was towed to the Sterling Virginia Ford store where I bought the car and a new battery was installed at my expense. Early in the following year (2018), the battery died again, and was diagnosed by the Sterling Ford mechanic as a defective battery under warranty and replaced again. I was charged for the towing ($89). Last week The battery died again, and the Sterling Ford mechanic diagnosed that "something in the car was draining the battery but I would have to pay for the mechanic to try and trace the problem using various tests". Ford wants to charge me over $700 dollars to complete the testing and install a new shift sensor in hopes that that is causing the battery drain. In my opinion, the battery drain issue has been in existence all along, and that Ford should at least reimburse me for the towing charges and the new battery that in reality was not defective, plus a promise that if the $700+ shift sensor install doesn't work, that it is Ford's responsibility to finally find and fix the problem.

Respectfully
Fred Hurd
1534 Stuart Road
Herndon, va 20170
[protected]

I recently got in an accident and this experience has been very hectic.
I've had my car in there for almost 3 weeks and have called more than 20 times to speak to the person about my car and no answer. And when he does he's very vague and doesn't get back. I'm paying $6k out of pocket, I derseve at least when my car will be ready.
This is the address
740 NJ-440, Jersey City, NJ 07305

Date of accident: 4/28/18
Driving on Hwy 6 in Hearne, TX & the car in front of me stopped very suddenly at a just turned yellow light. I hit my brakes & skidded into the back of them & it pushed them forward. It looked like I was going to hit them a second time so I turned to the right to get on the shoulder & slid into the light pole. These were significant impacts & I was in the hospital for 5 days with very bad bruising & doctor concern of possible internal injuries. I was off work for most of 2 weeks.
I bought my 2017 Ford Escape new in Sept 2017. It had approx. 3600 miles at time of accident. I didn't drive far distances much at all. The car also had SOS Post Crash Alert Sys., which I understood to mean that I would get a call (like OnStar) to check on me to see if I needed assistance. I did not receive a call.
Some pictures are attached that show the car damage and that airbag did not deploy.
As resolution, I would like for FORD to cover all or some of the injury costs or at the very least a good faith reimbursement for some of my expenses related to the injuries and the fact that the car malfunctioned.
Your time and consideration of this issue are greatly appreciated. I would also appreciate a confirmation that this complaint form has been received.
Thank you.

Lila McKee
[protected]
143 Oak Meadow Trail
McGregor, TX 76657
[protected]@mygrande.net
5/25/2018

Unknown oil problem. No one can tell me what happened. Oil changed at Ford dealer at 3k miles, at 6k miles motor blown on country road on way to critical meetings. Dealer says there was only 5 qts of oil in it (supposed to be 10)...didnt go out exhaust, no leaks etc. They have no clue what happened to the oil the other dealer allegedly put in. Ok fine things happen maybe oil gun got stuck or whatever. Dealer says Ford approved replacing the long block under warranty. Ok cool...two weeks later I have no car, no ETA on the long block. Ford customer service gave me nothing but a run around and I will have to wait for the service manager to call me back on Tuesday. Today is the 25th of May a Friday at 9 a.m. eastern. The car went to the dealership broken on May 4th. I cannot even get a person who speaks English as a first language to tell me when I can get my $60, 000 car back that I am still paying for. I am actually quite reasonable, but seriously Ford you cannot get someone to give me or the dealership an ETA on a motor? Possible resolutions: Buy back the Shelby and find me a 2018 GT premium with the level two performance pack and fully loaded etc. I will buy that, I know that engine is solid and doesn't mysteriously eat oil. Get me a replacement GT 350 same color and options package. Get me a new motor for my GT 350 with matching VIN etc. so the resale value of the car is not impacted. Buy back the GT 350 and I will go buy a Corvette and never buy a Ford again. Needless to say I am currently very unhappy with Ford and its response to this problem.

As a young woman, I'm always overprotected when it gets to my car so when My water light came on 3 weeks ago (7 May 2018), I took my car to a Ford dealership so that they can help me. I've only received information from them on 9 May 2018 that they need to change my thermostat and water bottle. I collected my car on Friday morning 11 May 2018 settling my bill and 3 days of leave later. On 18 May my water light came back on and my fan kicks in (which I taught my car is busy overheating) so once again woman alone at 19:00 pm I pulled off next to the road so that my car can cool down. I took my car back to the Ford dealership, while my car was standing there I phoned a couple of other dealerships and some of them said that the problem lies with the water pump. As I went back to collect my car on 21 May 2018 discussing what they have picked up - according to them it was a wiring problem which they fixed. I did mention that I phoned other dealerships and they said it's the water pump, they Foreman of service department reassured me that they tested the water pump and it is definitely not it. So I thanked them for helping me and solving the problem. Today, 25 May 2018 on my way to work my water light came back on and the fan kicked in, I pulled over again and phoned the dealership. I explained my dilemma and they said that they will get the right person to call me back. 4 hours later I haven't heard anything so I gave the principal of the Dealership a call. Their solution is that I bring the car back in for 3 days so that they can sort this out.

This is really unacceptable, due to not only fixing the car what I have paid for but I also had to put in almost a weeks leave to get this fixed.

May I please ask that someone can help to get this problem solved.

Check engine light came on. Called dealer I purchased from. Took in and they took it to a Ford dealer. Davidson Ford in clay ny. They have had the truck for overall 28 days and counting. They called today and said wire harness needs to be replaced. 6 weeks before they will get the part. This is after 2 nox sensors, reprogrammed computer and a def system. I have only made 2 payments on this truck. I've been a Ford customer for many years. I have started the process with the ny state AG office to file a lemon law claim. I'm sorry it has come to this. It is very obvious that dealers don't care about you after the sale. No phone calls no information no nothing. My truck was purchased to use it. Not a lawn ornament. The loaner I received is a edge or focus. Really? I turn in a 1ton truck and get this? Then have them tell me that this part is going to take 6 weeks to Get! Truck has been in the shop more than it has been in my driveway. You got my money now I'm on my own. Your customer service rep I have to deal with is absolutely useless. He pretty much said not his problem. As I have stated earlier I am in the process of getting the ny state AG office involved. U have never been treated this horrible. Customer service is terrible.

Dear Ford Support

My name is Karnadi from Republic of Indonesia.

I own a 2014 5 doors 3cyl 1.0L Ecoboost Turbo Ford Fiesta, with 6speeds Power-shift Auto Transmission.

VIN No. = MNB8XXARJ8EJ31115.
MILAGE = 8000miles/13, 000km only

This car came with 3 years warranty (except for the TCM 5 years).

Unfortunately for me, 4 months after the warranty is over (warranty was valid until Aug 2017), suddently the Power steering stop working.

This happenned a real suddent when I want to drive car.
There are error messages :
- Power steering malfunction
- Hill Start assist not available.

Before Power steering malfunction...the last time I used the car was 3 weeks ago...since then the car stay inside garage and I warmed the engine up weekly.

I called Ford home service and they did OBD scan and the CMDTCs' results were :
- Passed on almost everything
- Also Passed on PSCM
- Error U0420:00-68-ABS (desc : Invalid data received from PSCM, with no addtional failure type information and indeterminate).

Ford home service technical person said it might be the PSCM (power steering EPS module) or some cables/connections to PSCM are failure

Ford home service advised me to go to their workshop (I went to Ford AK in South Jakarta, Indonesia)...and Ford AK workshop in South Jakarta confirmed it is the PSCM module failure (not the connections/cables).

For info : Ford AK South Jakarta was located in Jl. RA Kartini/TB Simatupang...but then relocated to Jl. CBD Emerald Boulevard Block CE No B-03...JOINING workshop with CHEVROLET BINTARO after Ford service closed in Indonesia.

The cost is IDR35million (equivalent to USD2900) for PSCM assembly parts.

Then the service guy approached me...and he said...he has a brand new PSCM module in stock...I only need to pay him off half price IDR 17.5million (USD1450) to get the problem fix and ...voila car will get as good as new.

Since I was really surprise the cost of PSCM...I asked him...anyway this will be covered with warranty?

He said warranty is already over and I'd better take the PSCM he offerred...because only half price (still it's UD1450 I have to pay...for fixing a car that just have passed 4 months over the warranty).

Car was only 3 years 4 months old...with very low mileage (13, 000KM/8, 000miles only)

I am really disappointed because of :

1) Is this the build quality of a Ford Fiesta that I should expect ? 3 years 4 months old car needed a new PSCM that costs me nearly USD2, 900 (even the car is only worth USD11, 000-12, 000 in used market).
That's 25% of car value !

2) In my experience with car of other brands...for parts cost more than USD1, 000...there is a big chance that part is not a ready stock at the dealer (even for big dealer).
This is a USD2, 900 part which that particular dealer had never experienced this PSCM failure before...only my car failed.
How come an individual person had this rarely failure part...as a ready stock?
Is this sounds logical ?
Or this is just a conspiracy to push me to buy that USD2, 900 part from the workshop guy (at half price)...eventhough I don't know whether that PSCM module part was really fail or just the cabling.

3) Oh...come on... pay-off a hefty USD2, 900 for just a 4 months pass-the-warranty car?
Even I have a VW Golf...they replaced a USD3, 000 mechatronic for FREE...as a GOODWILL in the 4th year of my car (VW official warranty is just 3 years, same as Ford).

4) If really a USD2, 900 PSCM is the real problem...I also can not tell...is this my fault during usage ? (in the previous drive 3 weeks before problem, the Power steering works just fine).
Or is this part of manufacturing defect that occurs after time?

5) Ford has already out from Republic of Indonesia in 2016...means...I can not complain to the Ford of Indonesia about this AK Ford dealer/workshop South Jakarta (one of their technical try to offer me a ready part of a rarely failure PSCM...weird).
Also I can not request additional/extended warranty for my failure PSCM case.

So therefore I hope my complaint will be handled by FORD GLOBAL.

Especially this case happens to a car with 8, 000miles/14, 000km and 4months over the warranty...and needs USD2, 900...this really makes me sad.

Besides the car's PSCM reliability and cost...not to mention also the behaviour of a Ford workshop officer like the one I stated above...might really brings down the Image of the Ford Motor Co. in many people.

Therefore I am looking for a good problem-solving (also I am hoping there will be a "goodwill" like VW...for free exchange of failure parts)... or at least if not free...at reasonable cost.

Thanks & regards

My email & cellphone number can be informed to Ford global if requested.

On Thursday May 17, 2018 around 11:30 am while driving on a local highway I smelled a burning order, then my truck began to be filled with smoke, and in no time it went up in flames. I was traveling approximately 60 miles an hour, and was lucky enough to be able to pull to the right side shoulder of the road. I looked in the back of the truck and the right side passenger area was beginning to flame. I then attempted to open the driver's door and could not exit the vehicle, I had to bust out my window in order to get out. As I got to the back of the truck I grabbed a towel from the bed of the truck and got down on the ground attempted to fan the flames coming from beneath the truck. At that time I saw sparks coming from a wire located between the bed and the front body of the truck, I then rolled out of the way because by then the truck made loud popping sounds and beginning burning and then became engulfed in flames. I called 911 and they call the fire department. They came out and put the fire out. This truck was purchased from a reputable Ford dealership only two years prior to this incident, I've conducted routine service on my truck, and he drove very well. It was driving along very good just before it started to smoke and catch fire.

I took my Explorer to Mike Dorian Ford last Friday do to a rattling noise which is caused by the oil filter shield fasteners coming loose and was told nothing could be done to stop the rattling because of poor design of the fasteners. I paid cash for our Explorer in good faith and have to listen to the rattling noise as long as we own it. I also bought a 2012 F150 which I have had issues with will never buy another Ford product or recommend Ford to someone. Very very unhappy customer.