Ford
Reviews and Complaints

My daughter who is 20yrs old took her car into Ford on 10/26/17 to get a wheel alignment. she called ahead to see how much it would costs they told her around 70.00. When she got in they told her it would be 80.00 something dollars. She said ok. They took her car back came back and told her they couldn't align it because they had to replace an inner tie rod before they could and that would cost around 166.00. Than they told her she would have to pay $50.00 for the diagnostic check they performed on it. She paid it. I want to know why it is know one ever asked her if they could do that and that it would cost her an extra $50.00 on top of the alignment amount. She was upset and called me because she only had 75.00 to pay for alignment like they had quoted her. She even talked to the service manager and told him the same thing. I went in and spoke to a guy in the service department and he said that is routine to charge for diagnostic check. If that is the case than why did they not quote her the extra 50.00 they charged her. They told me they would have manager of store call me the next day. The next day came and they Brad Baptist service manager called me not the store manager. He told me in order for her to get the money back they charged her she would have to come back in with the car and me and he could show me the tie rod that needed to be replaced. I told him I could not afford to take off work nor could my daughter to come in and show me something I would have no idea whether it needed replaced or not. My daughter took her car to another place right after she left Ford and they said it did not need replaced. Brad told me that was the only way she was goi g to get her $50.00 back that they charged her for a diagnostic check which I still don't understand why they would have to do that to align wheels on a car. Brad also asked me if I thought they were taking advantage of the face that my daughter was a young girl and didn't know for sure what to do when they told her to pay them $50.00. I said absolutely I do. All I asked is that she get reimbursed for the 50.00 on a diogostic check that was performed to her vehicle without her knowledge and was never told that she would have to pay an extra $50.00 for that service. I informed Mr Baptist that if they didn't reimburse her the 50.00 that in the long run it would cost them more than that because myself and all my family would never step foot back into Ford. Not only is that bad business on the part of that service manager but gives Ford a bad name. I have heard other women say the same thing has happened to them when they take a vehicle in to be fixed and they charge them for stuff that did not need to be replaced to earn more money. I would hope to think this is an isolated incident that has occurred and that Ford itself will make this right. I hope you will understand my concern and reimburse her the $50.00 she paid for a diagnostic check that she shouldn't of had to pay and wasn't informed before they did so. Thank you for your time.
Shaylene Curtis
Alexis Curtis (daughter)
[protected]
[protected]@hotmail.com
Jacksonville, Illinois

Not sure if this letter will go to anyone that matters but it's worth a shot. I bought my 2014 Ford Focus in February of this year from Jerry hunt in Lexington. My car has gave me nothing but problems since I have purchase it. The car shudders when taking off I have had the clutch replaced and the computer chip thing replaced and yet still shudders. No one can fix it. Now my air/heat will not shut off, it runs full blast at all times. I bought this car thinking yes I have a car that will actually work and not give me problems. Well that's not the case. I really wish I never would have purchased the car and that's sad to say. I just wanted a car that would get me and my kids to a place without breaking down. Sorry for the awful review I have to give. Just wish the car was better.

My family has bought Fords for decades. It is our preferred car. I bought my 2013 Ford Focus new. It has only 56K miles on it. I just drove it across country from California and had a great trip. On the way, my Change Oil Light came on. So, I took it to a authorized Ford Dealer to just get the oil changed. That is all I asked them to do. The Dealership, Reynolds Ford of Oklahoma City, Oklahoma did the work. They contacted me and asked if I would like to have the recalls on the car performed as well. They said they would still be able to return the car completed the same day. It was Tuesday, the 24th of October. I agreed. Later, they asked if I wanted my tires rotated, I said "No" as I just bought new tires. The Service Representative then told me they had already rotated them anyway. I should have taken the hint that I was in trouble! A couple hours later they call me to let me know they had destroyed the firmware in the PCM, the "brain" of the car's electronics. Two days later, they destroy the replacement PCM that they shipped in. The service manager, Jeff, personally tells me that he has his best two technicians working on my car. I even offered to sell the car to them at under retail so I can buy another car. I cannot wait for days for their "best" technicians to maybe "trial and error" there way to success. How can Ford Motor Company absorb such cost as these service personnel are costing them?
Please Help resolve this! Fix the Car, Buy the Car. Just let me get back to my life and I promise to never darken the door of the Reynolds Ford Dealership with my business ever again.

My phone number is [protected].

Disappointedly,
Joe Sieber

My rear passenger wheel well is so rusted that the shock mount has detatched from my vehicle making it hazardous to drive. Upon research for a repair, I have found numerous other people on online forums and such who have experienced the exact same issue. Also, you released a "repair kit" for this problem, that is over $200 for just the part to fix it, not to mention or including finding a place who can/will weld this piece back onto the vehicle. However, it's a "known" issue hence your release of said "repair kit" and you, as a company, haven't recalled this serious and potentially fatal problem? At this point I'm sick with worry wondering if I'm going to be involved in an accident daily and I cannot believe that as a company you guys are failing us comsumers, who technically are the reason you have a job. I also own stock in Ford and that will be the first one to go, as I can't have your negligence on my conscience if something happens to thousands of innocent people, myself included. Not everyone has the means to just pay to repair this, or just "buy a new car". Our economy is tanking and a lot of us are just struggling to get by day to day.

I bought a new F150 with 5 tires. Tires on are Hankook 265/60R18. The spare was a dirty Michelin 245/70R17. I called Ford and was told the trucks come with 4 tires and a spare from assembly line. I have bought new Ford trucks since 1973 and always had 5 new matching tires. Ford said there is nothing they can or will do. Anyone buying a new Ford truck be sure and check the spare. Chevrolet and Dodge said theirs come with 5 new matching tires.

Contact to Ford Motor Company RE: 1FTEW1EG6GKF53895 CRM:[protected]

On August 19, 2017, our 2017 Ford F150 with less than 10, 000 miles suddenly lost all power on a hill while we were 300 miles from home! We had to spend more than $350 out of pocket on Uber and one-way car rental just to get home! Luckily, we did not require a car rental once we arrived.

Two weeks later, the truck was fixed and eventually trailered back to us. (This is another story as we had to use the online car tracker to find our truck, as no one knew where it was! )

The person at Ford my husband was dealing with, Tara Dew, stopped all communication with us once the truck was on the trailer. She had promised to pay for the expenses we incurred as a result of the Ford failure. My husband had sent her the receipts and multiple emails asking for a response. bit to no avail. He called the Ford customer service and was told he could not deal with anyone else, because Tara was assigned to our case.

We are still waiting for the refund on our expenses!

I have a 2012 Ford Edge that I purchased fromCar Max with only 6000 miles on the vehicle. When I purchased it, I traded in a Ford Escape in that had MAJOR electrical issues. I remained loyal to Ford, and always have been. I have owned a Mustang, a Tempo, a Taurus, even a Pinto... but after the Escape and Edge, I am having doubts.

The Edge has HUGE, SCARY transmission issues that have already been addressed once by Advantage Ford in Monrovia. The transmission will slam so hard it feels like I have been rear ended. It feels like someone jams the car into park then back int drive suddenly. It caused a minor accident a few months ago.

The car also switches into Manual mode by itself sometimes. All of the sudden the gear indicator light comes on and the car won't change gears, even though the shifter is in the normal Drive position. I have to shift to manual and back to get it to go back to normal.

I have been back to Ford, and to Firestone for both issues. Even though Ford did the warranty work once already, they claimed they didn't know what I was talking about. They could not get the car to do the same thing I was describing, so they both said they can not diagnose the issues. I think the people at Advantage Ford know I am at 90k miles, and are trying to stall me til I am over 100k and out of warranty

I don't want to keep paying for rental cars so I can have my car assessed, only to find out they aren't going to fix it. I have a six year old and I am afraid to drive her places!

My VIN is 2fmdk3gc8cba15826
My name is John Vienna and I can be reached at [protected] or [protected]@gmail.com

I purchased my slightly used 2013 Ford Escape in 2015 with only 33k miles on it. A month later I started having issues with it overheating. I brought it to my local Ford dealership where I purchased the vehicle and was told there were no issues. Fast forward 2 years and hundreds of dollars in other repairs such as tie rod ends, entire vehicle brake pads and rotors, all wheel bearings, and most importantly engine coolant leaks. Recently my car broke down at my job and was towed to the same dealership, I was told repairs will cost close to $6, 000 to replace my engine. My vehicle is covered under powertrain warranty but of course Ford Motors has found a "loophole" in my warranty to avoid paying the claim. So now me, the customer is being told I am responsible to pay the $6, 000 out of pocket to replace an engine for a car I have owned for two years. How is this ethical...its NOT. This is absolutely ridiculous and I will fight this to the end. I am currently working with my lawyer and am in the process filing a complaint with the Attorney Generals office. I will never purchase another Ford nor will my family. Thank you Ford for ruining my first Ford purchase and making it an absolute nightmare, I now know your mission statement are complete lies.

After checking all these rigorously, then we put flimsy stuffs like this (ref.pic below) on the frequently used hand brake lever etc.

I own a ford figo diesal...it has hardly run 35, 000 km, i donna from where all parts like these are coming off and unusual sounds getting generated.U know, now the car can be heard from a mile ahead -due to humming sound coming inside from the power steering unit. Driver side power window down.Suspension noise.Clutch pedal rattling while steering.Huge mileage short .

One fine morning gear lever not moving/stuck and a1000 rs rubber bush, hardly the size of a soda lid, replaced from the company within 2 mts -simply fixed the issue..Parts are very economical i must say!. Naturally, I end up thinking wtr fords parts are made of gold ?.

In fact, i was a very lucky man as my gear lever got stuck when car was idle but there are many un lucky fellows who had to face this problem while in driving putting their -their families life in danger.

Please refer complaint number #9216, 19, 20 etc in the below link- to realize the high quality testing results of Mr Ford (INDIA) as shown by them in the posted video.

http://www.team-bhp.com/forum/test-drives-initial-ownership-reports/74219-review-1st-gen-ford-figo-2010-a-615.html

Any way, i humbly request Ford to learn 1 or 2 things from Toyoto reg quality, durability and economy..Please dont spoil your gr8 founders name and reputation playing cheap with Indianised parts.

A toy car has better quality than this i guess.

Trust me, this is d last and final vehicle of ford i use...

I purchased a 2017 Mustang on Sept 6, 2017. A few days later I noticed issues with the paint and contacted to sales associate I purchased the car from. I then was sent to the sales manager. The issues with the so called new car... it had over spray and scrapes/dent from previous body work that was not disclosed upon purchasing, the manager said if it was under 500.00 it would not have to be disclosed. Next off .. we went over every issue with the paint etc.. and he said we will make it right not to worry. The dealership has a body shop on the premises, so that it where it was going . My car was there for over 2 weeks..and I asked the sales manager to please make sure it is safe and does not get more damage, he asured me he would make sure it was safe. Then excuse after excuse for not being ready when it should have been, I finally said this is enough I want my car back, I took a day off from work to go get it when it was finally done and it still wasn't done...in fact it had more damage to it than the original issues. The lady at the dealership said" oh yeah it got damaged while it was here so we had to do more work on it. It had a whole in the rear bumper among other scrapes and even scrapes inside the car. I took my car and further examined when I got home and the rubber piece around the back window ...newly installed was dented in one place and had a lot of scratches on it. I once again contacted the sales manager and got no reply back at all, my wife called the dealership a wanted to talk to the General Manager and was told be the operated that she would email him and I should here back in a few days ;that was over 2 weeks ago. I am trying to find out who I should pass this information regarding the lack of customer service to, because I feel this experience of purchasing my new mustang has been ruined and I am with out a doubt never going to purchase another Ford . So I you could please give me some assistance with this issue I would appreciate it. Thank you, Larry and Sherry Allen

I was contacted by the Internet Manager from Ford of Kirkland on 10/20/17 regarding my inquiry on the Autotrader ad for a new Ford Escape Titanium for $24, 975 with less then 10 miles on it. We agreed to meet Saturday afternoon to test drive and probably purchase the vehicle at that price. When my wife and I arrived Saturday the Internet Manager was busy so we took the test drive with his assistant. The vehicle had over 1800 miles on it! After the drive they offered to sell the the car to me for $28, 975, $4, 000 more then the Ad. I showed them the ad on Autotrader that day from my I- phone as proof of the lower price and they said it was a mistake and that the dealership would not honor that price.

Dissatisfied we left the dealership and went to Honda of Kirkland and purchased a 2017 New Honda CRV Touring model. I know we are only one customer but in the past we have bought 3 Fords ( two Escapes and Focus) and was seriously considering to purchase again.

Dear Ford,
I have owned many cars from you. I have never had the problems with a car as I have had with my Ford Explorer 2016. My car has been in for many services, acceleration problems, turning issues, air bags light, seats not buckled in place. This day I was to have my air bag light rechecked because it has been coming on after it was "fix" six months ago. I called the Joe Meyer Ford in Houston, Tx where I brought my car. I was expressing my displeasure of having to turn over my car for an extended about of time again and wanted a rental car(loaner) from Ford. The advisory told informed me his Manager said they would not do that and he could tell that I was going to be upset that he could no longer be my advisory. He only wanted people who would leave good reviews, I never judge the advisory by what the mechanic does, and he would not be helping me. This is not the first time I have had problems with this dealer. I can't believe you support customer service this way. I also can't believe you can't fix a car. My car has less than 29000 miles and I feel like it is a piece of junk. I will be telling everyone I know never to buy from this Dealer and most likely never a ford. This breaks my heart as I had family who worked at Ford and was raised having Fords. The way this dealership treated me I would be embarrassed for you to know this is how they treat people. I'm know this is not how you build your company.

Last Saturday, Oct. 21st, 2017, my 2011 Ford Edge broke down and had to be towed. I didn't to have it towed to Asheville Ford Lincoln due to my horrible experience with them last May, so I had AAA tow it to the AAA repair shop (which happened to be one block from my house).
AAA removed and replaced 6 Spark Plugs and two coils for $714. When they started it up again, the computer (PCM) burned up two of the spark plugs and one of the coils. They called Ford and were told that only Ford could fix the problem and that the computer had to be replaced along with Ford spark plugs and coils. So AAA placed all the coils and spark plugs in the car and the car was towed back to the Asheville Ford Lincoln company Monday afternoon, Oct. 23rd.

Late today, Oct. 24th, I was told: "The PCM is bad (has failed drivers) and needs to be replaced. Cannot say for sure if this occurred before or after AAA attempted a repair on the vehicle. We can warranty this part on good faith to save you some money. To be able to warranty the PCM, we will have to return the spark plugs & coils back to factory specifications. Because the vehicle currently has aftermarket coils installed, I cannot replace the PCM until Ford parts are installed in the vehicle. Aftermarket coils are known causes of PCM failure and can cause this concern to reoccur.

The replacement of the 2 failed coils, 6 plugs, and intake gaskets (have to be removed and replaced during spark plug replacement) would be $797.81 plus tax.
Please advise how you'd like me to proceed."

I responded by asking if AAA were to replace all the original Ford parts, would Ford then replace the PCM etc [meaning: the PCM, spark plugs and coils, ALL of which are covered] for free as per the warranty? If so, I could have the car towed back to them.

His response: "NO...to maintain the warranty it has to be mechanically sound otherwise...If the original parts are reinstalled and the misfire is still present, it's still not up to date and I wouldn't be able to cover the PCM until the misfire condition is corrected."

My response: "The misfire will be present because THAT IS WHY I HAD IT TOWED IN THE FIRST PLACE. Your response is just not acceptable...it was clearly not mechanically sound on Saturday or it would not have broken down. Please reconsider your decision."

His response: see 3rd text below. Basically, his answer was "no."
I paid for the Premium Maintenance Plan. I have already spent $714 for AAA to repair it...and Ford won't replace my original parts to help me avoid paying an additional $798.

Shouldn't Ford make it clear to other mechanics that their repairs won't work? Is this all my fault since I didn't have the car towed to Ford?
I opened a case with Ford Corporate office: #CAS13392565.

They really have me over a barrel and meanwhile I'm still car-less. They couldn't even let me know if I qualified for a replacement rental car because it took them so long to even look at my car. They must be terribly understaffed or very poorly managed...or worse.

I would like them to repair my vehicle at no cost, as per the warranty.

I have a 2006 Ford Escape with 97, 000 miles on it. It is a very well taken care of vehicle. The inside still looks brand new, all fluids changed on a regular basis and driven at normal speeds. Well, like a lot of other Escapes, mine needs a new transmission. Apparently this is a known problem on these pieces of junk and Ford refuses to do anything about it. Good thing I still have my 1997 Jeep Grand Cherokee with 215, 000 miles that still runs like a champ, because I will be getting rid of this piece of junk (Ford) as soon as possible.

I have Ford Expedition 2015 after two years I replaced the four Tyers with new ones
During replacement I found the rear wheel axial are fully rusty, how new car have this issue and I was worry to drive the car and its unsafe to drive it may get axial break anytime .
When I took the car to the local agent and raised this complain they said there is no issue you can drive the car.there answer was not convinced me
I told them I need the report about the complain they refused to give me.since that day I can not drive my car I just park it in home, I surprised from ford how they used poor quality material to cause rust, also no support or help been given from the local agent, I spent a lot of money to buy ford and to get good service from ford
So I need your support to get solution for the that issue.
Vehicle is still parked at home until I get a proper feedback from you. It's worth mentioning that I haven't yet raised this critical issues to the consumer protection authority here in Oman based on the mutual respect between myself and the prestigious brand of
Ford.
Local agent and Middle East agent I did not get any feedback from them
Really it's ashamed from ford

By the way we have 5 ford cars in my home.

I recently found out that Ford supports the NFL players kneeling for the national anthem and disrespecting our country and all the brave men and women who have fought and died for it. My 2013 Ford Explorer is ready for an upgrade and I was close to pulling the trigger on a new Explorer or F-150. It goes without saying that I will be looking for a vehicle manufacturer that loves and supports this country as much as I do as well as spreading the word to everyone I know, especially those looking for a new vehicle.

Our Ford Escape was taken into Marlborough Ford in Calgary for a service before we left for California, they rotated the tires & said to take in & have the nuts retorqued after 100km, so we went to Advantage Ford & they could not get the correct socket on as the wrong size had been used by Marlborough but somehow they did their best.
We travelled to California & I checked our wheel wrench & it would not fit on any of the 20 nuts, if we would have a flat we would have been stranded.
I contacted the Service Manager & he could care less & said the nuts wear out & it was my problem, we took the vehicle in in good condition, they screwed it up & it's my problem?
We took the Escape to Palm Springs Motors & they installed all new nuts for $235.04 US $
We also had a new windshield installed at Marlborough for $60.00 more than other shops thinking they would do a good job, after driving away the sun was shining & the glass was filthy along with the dash etc.
Last trip to Marlborough Ford for any work.

Do to choices I have made in my life whether by choice or beyond my control I have very poor credit. I finally got to a point where I could get a car loan and in December of 2015 I was excited to purchase a new to me 2007 ford edge and I adore that vehicle everyday I get in it and I feel so lucky to have finally turned my life around and am driving this beautiful suv that I feel safe driving my daughters around in. All that changed this past Friday morning when I could barely make it to work my beautiful car completely broke down. I was shaking like a leaf I called my husband he liked at it and found water in the oil he did research and found this year of vehicle has an internal water pump that breaks and ruins the engine. And this is a known problem? How is this allowed to happen? Why was that vehicle allowed to be sold to me if this is a known problem. I think that is disgusting. I was trying so hard to better my life and it has been a hard road. Now I have to buy an engine for it. I'm told that this can cost around $3, 000 to have it completed. I don't have that kind of money so now I have to borrow cars from family members for a couple of months until I can save enough money for the repairs. I can't get a new car because I still owe almost $9, 000 on it and even though I am slowly repairing my credit nobody is going to give me a loan with that outstanding balance. I'm now back to the bottom of the barrel and have to fight to keep from drowning yet again. I just want you to really read this and have your company realize what happens when mistakes like this happen. I don't think this year off vehicle should be able to be sold anymore by dealerships. I hope you realize how catastrophic this can be for families like mine who are trying to better their lives and almost live paycheck to paycheck.

Dear Madame or Sir,
I just recently had to get my tramission cable replaced do to the fact it broke. It doesn't make sense how this would happen being this car is only 3 years old. Besides all the recalls I've also had to replace the fuel pump. It was serviced at Jack Schmidt Ford Mercury in Collinsville Il. Not only was it a incovience but also had to call off work to get it repaired. Obviously who ever design the parts for 2014 ford fusion didn't do a very good job. Extremely unhappy with this year make and model.

Sincerely,
Paul Rosener
803 Ohio Street
Collinsville IL. 62234
[protected]@gmail.com

The windshield moulding on the passenger side flew off my 2013 Ford Explorer XLT while driving 70 mph on I-75. When i called the Parts Department at Mullinax Ford and asked the gentleman if i brought my vehicle in due to a part that flew off (not describing the car or part), would he be able to tell me what part I needed? His response was, do you have an Explorer? What year? Which side of the windshield? This is a KNOWN problem to Ford. He said he would have to order the part because he uses at least one every day and could not promise he would have one in two days when I came in. I went in on Saturday. The service advisor came out saying i know why you are here, you lost your windshield moulding, i talked to you. No, actually, that must have been another person. This is a COMMON problem, well know to Ford dealerships, and is only an issue with Explorers and apparently certain years. The advisor said he did not know why it was not a recall. Upon my car being serviced, they found the drivers side moulding was also about to come off, and needed to be replaced as well. I had to pay for that as it is a danger to have this large piece of moulding hur