Ford
Reviews and Complaints

I had received a notice that my ford focus might have a recall. A day after going out of town on way back the car started acting up. So I decided go on by the dealership and ask to see if they could take a look at it. Since had a recall it was a 2016 and thought no problem, it will be fix. At dealership we were told that was it non fixable that it was best to trade it in for a new vehicle before it was to late (I don't even think my car was even checked). We went back few days later looked at new vehicles being told it was going to be a great deal and that we would be new vehicle with out any problems and that they apologize again for not being able to repair even though it had warranty on it still. We believe this person, who got paperwork done with and told us to come back the next day and the car we had chosen was to be our. We went back the next day just to find out the car was sold and we were still stuck with the car acting up and almost non drivable. We got no where. We called to speak with someone and we are hung up on.
I would like to return my vehicle as soon as possible before it affects me. The car not reliable to drive in it been shaking and shouldn't be stuck paying for car not going get fix and risk factor to my family. We rely on this car get us everywhere. Am very disappointed. I loved my car but I haven't been able to drive it this past week with fear that it might be breaking down.

Chrome coming off of wheel, Ford emblem on front of truck is coming off between the O and the R, and a scratch on driver door handle
from: Christina Piper
to: luke.[protected]@lindsayautogroup.com
date: Mon, Oct 2, 2017 at 4:27 PM
subject: From Christina Piper
mailed-by: gmail.com
Tammy Campbell from Don Vance Auto Group said she couldn’t submit a claim. When she tried to enter the repair order she then discovered we didn’t purchase the truck from them. She said you would have to submit a claim and do what they were going to do and take a loss like they would’ve if we would’ve purchased the truck from them. If I still need to contact Ford please let me know. If you could give me a quote on how much this would cost to repair that would be appreciated too. It’s a shame we spend this much on a truck and have this trouble. Thanks!

We have been a Ford Family since the 70's and trust that Ford will stand behind their products. Back in June, I took my Explorer to local dealer for inspection, oil change, etc. At the time I reported that the passenger door interior panel was coming apart from the frame around the window edge. Unfortunately, this part was no longer covered under warranty and they wanted to charge me $150 to fix. Needless to say, I couldn't afford to fix it at that time. Since then the Driver's side is doing the same thing so I contacted a neighbor who happens to be a car mechanic and upon inspecting the problem alerted me that there were no Door Clips attached to the panel/door. The mechanic stated that the panels should have been glued and clipped but in my case they were only glued. After the HOT Summer and High Humidity - apparently the glue dried up causing the panels to come undone. It looks Terrible! There is no way I can afford to pay the Ford Dealer $300 to have my door panels fixed. Based on the fact that there were NO Clips I feel it is Ford's responsibility to fix my Door panels. There is no way my 2 year old vehicle should look like this. Thank you Ford Motor Company for taking the time to review this and do the right thing and fix my interior panels. Thank you for your time

Hello my name is Renee sent your co. a email about the door latch on my 2008 lincolin mkz the door just came open while driving I was told because of the miles that it was a wear issue so I had it repaired out of pocket. Now on CBS Morning news said that Ford motor company have a massive recall on door latches my concern is do I have the defected latch on my car.

Gus-Machado-Ford-of-Kendall
I originally purchased my 2016 Ford Fusion at the above dealership in Kendall, Florida. I was reluctant about ever going back after the way the sale went, but because I was pressured to purchase the extra warrenty to cover the vehicle for 75, 000 miles and include oil changes, I had to continue servicing my car there. We started to notice some issues with the cars shifting a few weeks back and called the dealership, spoke with the service center and asked about the shifting and inquired about the recommended miles to do a transmission drain and fill. It was at this point we received 7 differnt answers. This brought on the next question, how many quarts does the drain and fill require. My husband and I both called the same dealership and asked. Again, 3 differnt answers which lead me to call Ford Motor company directly and speak with customer service who informed me that all 3 answers were actually incorrect. Last weekend we noticed a huge diffenrce in the way the car was shifting and while making a right, the car jerked and made a huge noise, sounding like the transmission had just bottomed out. Monday we brought the car to the service station to inquire what could be wrong. We use out vehicle for work and have 90, 000 miles, understand that this is a high amout of miles but these are all highway miles. The dealership advised they were going to charge us 117.00 to look at the car and they had no time until thursday. At this point we didn't want to cause further damage and left the car. 2 hours later service calls and said it was the transmission and it needed to be replaced. They advised that the cost is 4700.00 because out of warrenty and that they could order the transmission that day. My husband called me to inform what they found. The service center stated that gear 1 and 2 were damaged. They did not provide us with any reason. I advised my husband that something was not right and I wanted a real transmission specialist to check my car. The dealership charged us 117.00 to pick my car up. I had the car towed to a transmission shop that day. My concern was how does one say they have no time until Thursday and then 2 hours later call and say you need a new transmission. What did you do to determine that in 2 hours? The transmission shop picked my car up and advised me they would need to open the transmission to find the issue which took all day. They explained it was impossible for the dealership to inspect the transmission without doing so and more than likely just ran a computer test and drove the car. Long story short, the shop lifted and opens the transmission to find water in my torque converter. We recently suffered some flooding from Hurricane Irma and did need to drive to get out of the storm, so this did make sense. Turns out the transmission shop explained this is something the car insurance would cover for us and the dealership not only failed to properly inspect my car, but they never mentioned this to me. Instead advised I needed a new transmission at 4700.00 and asked when do we want this ordered. After seeing what the shop did to find out why my car was having issues, I realized that my dealership was trying to get over on me and also charged me 117.00 to do nothing at all but drive my vehicle and feel the same issue we explained we had. I feel totally ripped off and offended that they even had the nerve to think this was okay. The service center is just ad poorly ran as the rest of the sales department. I originally purchased a Ford because my aunts worked 30 years in the cleveland ohis Ford plant, retiring and always boasting Fords reputation. Unfortunately, for me this has not been pleasant.

At only 78, 345 or so miles and every scheduled maintenance done on the vehicle, last Friday afternoon there was a leak of engine coolant fluid coming out of the front left side of the engine, near the rear of the front tire. The engine coolant warning light came on warning of overheating.
Took to mechanic and they found the heater core leaking and they had to remove the entire dashboard, steering wheel assembly, wiper housing and other major labor. I have pictures. This is going to cost a lot and have had to rent a car for one week. I looked on the internet and it appears that Ford had notice of this issue. Why such engineering flaw has not been addresses to make replacement easier, and why this has not resulted in a recall, is not clear.
Please address this.

Ezekiel E. Cortez
550 West C Street, Suite 790, San Diego, CA 92101
www.ezekielecortez.com

I purchased the 2012 Ford Focus SEL in 2013 (used). It has been fine, minor problems, until 2016. In 2016 the engine light started to come on. First it was the ECM, that was fixed. Then a few months later the O2 sensor came on yet again. It was the actually the sensor. So I took it into the dealership, and they replaced sensor 1. (almost $900 later) 3 months later, the O2 sensor came on again, but it was for the 2nd sensor. That was replaced. Then a month later the sensor coded again. So I took it back to the dealership, and it was discovered that the dealership put in a faulty sensor when they replaced sensor 1. Sept 2017 the O2 sensor coded yet again, but it was a vacuum, and clamps that was the issue, so the dealership was going to charge me $400.00 in labor, and the parts were less than $50.00, so I couldn't afford to have it fixed there so I took it to a certified mechanic and he fixed it. Now today 10/18/17, 2 engine codes came on. P2195, P1450.

P2195 is sensor one/bank one (stuck lean). So, now more money to fix a sensor.

P1450 means: Unable to Bleed Up Fuel Tank Vacuum Monitors the fuel vapor vacuum and pressure in the fuel tank. The system failure occurs when the EVAP running loss monitor detects excessive fuel tank vacuum with the engine running (but not at idle). Blockages or kinks in EVAP canister tube or EVAP canister purge outlet tube (between fuel tank, EVAP canister purge valve and EVAP canister)

I am afraid to take it to the dealership to have it fixed cause of what I will be charged yet again. I keep sinking money into this car for issues. I am a retired veteran of 20 years, I work full time and go to school. I cannot keep sinking money into this car. There is an issue with the O2 sensor and other codes for the 2012 Ford Focus, but I know FORD knows this but doesn't issue a recall on the car or sensors. I signed up with a class action lawsuit against FORD for this same issue, and the particular problems.

We have been a Ford family since 2000 with our first F150 and never had this type of problem in the 12 years we had it. Our 2012 Ford F150 Saturday 10/14/17 driving in 40 degree weather a large gunshot type of noise occurred in the truck - front window defroster was on briefly and maybe the read window defroster. Monday morning husband noticed the rear window passenger side of cab power window was shattered. Small glass shards laying on the ledge and husband cut himself trying to figure out what happened to glass window. We don't use the read window defroster nor open the power window much since we have a full size cap on the back of the pickup. It is a mystery to what caused this.

Now after searching the web we find that we are not the only owners of 2012 Ford F150 trucks that had this mysterious issue occur.

We have to fork out $635 to have this window replaced and the additional time to remove the cab and take off work for this service.

Plus there appears to be a Ford service bulletin ASI-32259 indicating an issue.

The local Ford service center was not helpful at all.

It does not matter if 5 Ford owners complaint or 100's complaint, Ford needs to clean up their act on getting a recall for this issue. If our dog or any person in our back seat of the Ford F150 would have been injured by the glass shattering, it would be a lawyer complaint to Ford. The gunshot noise that occurred was also a potential to cause the driver to have an accident.

This is a serious issue that Ford needs to address quickly.

Money does not grow on trees to be thrown away on a serious safety issue with the power rear windowdefroster issue that Ford is not recalling on. We are afraid that after getting a new window replaced that it will happen again. What a waste of time and resources for a Ford owner.

I bought my car brand new and I have had multiple transmission issues and electronic issues they could never fix the issues on the first or second try and now I am dealing with customer service which sucks it like pulling teeth trying to contact them I'm so disappointed and mad to the point were I'm going to write in the newspaper about my horrible experience with ford and call the better business bureau unless for is willing to work with me to my satisfaction of making it right with my

In santa rosa california so me a lemon... They sold me a ford focus titanium.2014 nalin recalled the transmission is shot I had a replaced and two weeks later shot again. The car only has 20, 000 miles on it can you believe that car is a piece of [censor] it's dangerous I feel unsafe put my life up for grabs every time I get an a car this is the only car I have... I swear to god I will never buy a ford again... I have told everybody and my surroundings stay away from for ford there killing us. And let me remind you I work in the hospital for their for 18 years? Have you ever seen what a crash looks like... Would you put your family in a car knowing the transmission is going to go out moment giving no I don't think so. So stop trying to kill me. Buy back the lemon

Dear Mr. Hackett:
I have been a ford vehicle owner since 1983, owning several cars and SUV’s over the last 34 years. I now have a 2006 Eddie Bauer Expedition. I can’t believe that Ford, which engineered these SUV’s, is passing the cost of these broken spark plugs. I have gone to several mechanic shops, Meineke, Firestone, Pep Boys, Jiffy Lube, Goodyear and about 4 private mechanic shops, for a tune up. I have several misfires accordioning to computer. These businesses are not willing to take on the tune up because they have stated that if they break a spark plug/plugs, the time and cost of repairing them it is not worth the cost of the 8 spark plugs or their cost of a tune-up. They DO NOT pass along the cost of breaking them. Ford; However, which these places all stated is really the only place to take my vehicle for a tune up, quotes anywhere from 400 to 1000 dollars for a tune up. Are you crazy?
I learned that a class action law suit in Ohio, was filed related to this problem. I am sure you are fully aware of this
Why should we be paying the cost if your mechanics breaking this defect in spark plugs. That should be on you. Hey, we did not design or build these trucks with this defect. It has been even mentioned that Ford should have a huge recall on this problem.
I am currently unemployed and I could not get my truck inspected in Pennsylvania because with these misfires and turning on the check engine light, it will not pass inspection. And as I stated I have had several mechanics hook up to the computer which is giving the misfire codes.
I recently was cited for not having my inspection up to date. As I stated, being g out of work and having to take my SUV to Ford to resolve problem which I cannot afford is the reason I am writing. I can just imagine the profit your company is making by passing this huge amount on to the customers. I’m sure you will be having many more class action cases in future in many other states.
I am currently researching many major news stations and major networks which I am going to forward this email to all of them across the nation.

Sincerely,
Joseph Giallella.

Ive been hurt and out of work fighting for my workers comp and was 68 days behind so they repoed my car. Im $1200 behind. I called and explained the situation to them and tried to get the loan reinstated but at same time i was on the phone a friend of mine (the one who actually was going to pay the past due) was on the phone the phone with them also unbe known to me. They told her that i could pay the past due and be reinstated but told me that id have to pay the full balance and 10 minutes later called her and told her the same thing they told me. I called back and asked what was going on and they said i was a high risk because someone else called. Ive invested over $30000 on the car and to lose over $1200 is cold hearted especially when i have the past due and ready to pay. I wont ever recommend anyone to ford or buy a ford again a day in my life.

Bad customer service and bad management.

Went in for a airbag recall. Left my car at the dealership overnight 10/1/17 so that the work can be done on Monday morning. Received a call the following day in the afternoon that they couldn't start my car in the morning. John the service advisor said I need a new battery. It felt odd since I haven't had any problems with my battery and I made sure I had all the light off and car locked overnight. John tried to sell me a battery that I did not need. Battery was confirmed fine by my mechanic later that day.
I made arrangements with the dealership manager Lenny to meet him the following Saturday 10/7/17 to have my front end checked of my mustang. I am expiriencing brakes locking up and arresting wheel locking up while on the road. Manager advised he would personally be there and that someone will check my front end. On Saturday I arrived and the manager was not there. And they did not have a mechanic to look at my car that day. I had canceled my plans that day to have my car looked at. I called Lenny the manager and left a voicemail. Its been a week and I still have not received a call back.

When I first bought my 2017 Ford Fusion Energi EV I would get 21 EV miles at full charge. My car is only 3 months old, now I'm only getting 12 EV miles. I went to the dealership because I bought the service agreement, the extended service warranty ... etc. I was told the reason I'm getting 12 EV miles was that the car knows my driving habits. It doesn't make sense. I need real help. Why would my car decrease EV miles?!

In the past eight years I have purchased five new vehicles from the Ford Motor Company. If I had known they were going to support the NFL players in disrespecting the American Flag I would have made other choices. As a veteran I feel Ford Motor Company has disrespected me and all of the veterans who have served he millitary in this great country. To make things worse it appears the Ford Motor Company has joined the hidden donors to a prominent anti-Trump "resistance"organization as published by the Washington Free Beacon. It appears the Ford Motor company has donated $2.3 million dollars along with liberals like mega-donor George Soros. This will be the last Ford Product I will ever by!

On Wednesday, October 11, 2017, I paid for an oil change, a tire rotation, & fluid top off on my F-350. When I got home, I checked the truck over. There was oil on the hood, the grill, and the fender. And the Tires were not rotated. I called the service manager the same afternoon to discuss the issue. The operator said he was gone for the day, but put me to his voice mail. I left a message. As of today, October 14, 2017, he has not called back.

As a current owner of 3 ford vehicles I cannot begin to tell you how disappointed I am in your continued sponsorship of the nfl and the players who continue to disrespect the flag and everything it stands for.

I am currently in the market for a new F150 but will not be purchasing one at this time. It is very disappointing that American car companies cannot stand up for Americans and would rather support Nfl players vs hard working Americans that can afford to purchase their products.

I purchased the truck "fully loaded " and spent almost $70, 000.00 for the truck. 6.4 liter diesel, 4x4, power everything, crew cab, leather, oversize aluminum wheels, 8' bed, moon roof, navigation etc. I wanted a pristine tough duty truck to pull my race car trailer.
I always garaged the truck in my heated pole barn building. It was always serviced at the dealership where I bought it. I purchased the extended warranty. The engine blew at aprox. 35, 000 miles and the dealership said that it was past the warranty date. It was and still is common knowledge that the 6.4 liter diesel engine was the worst of the worst, always plagued with problems. Ford said they couldn't warranty the engine. After several phone calls and emails I finally spoke with a district manager which incidentally was in Florida, I purchased the truck in Rhinebeck, NY at Rhine beck Ford. The cost of the replacement engine was $20, 000 and after back and forth nonsense Ford agreed to pay a portion of the bill. I was still responsible for a good portion of the cost of something that was obviously a factory or manufacturing defect. The replacement engine was finally installed.
I started noticing oil drops under my truck so I brought it back and was told that the a/c compressor was bad, so they replaced it. I was still noticing oil under my truck when parked. at this point the "new" engine had 12, 000 miles on it. So I returned the truck to Rhinebeck Ford yet again and the service manger Nick agreed that there was a defect (said the left cylinder head was leaking oil) and he assumed that they would cover the cost. I was told later that week that Ford said the truck is too old to cover the cost.
My problem is that my truck was and is in excellent, brand new condition and was always serviced at the dealership aside from an oil change or two which were documented. How can Ford not stand by there product after they made me pay thousands of dollars for a factory defect? Now they want me to pay for a defective engine again? The cylinder head is leaking oil and is a very expensive job. I am furious about this whole matter! I should not have to pay for a defective engine regardless of the age of the truck. The truck should last for hundreds of thousands of miles! The service manager at the dealership has tried several times to get some help for me but nothing is being done. I spent a ton of money on a truck that was supposed to last without spending tens of thousands of dollars to keep running. I think Ford needs to improve their product and more importantly stand behind the product when it's defective and not push the cost onto the customer.
If Ford doesn't cover the cost of my repairs for the defective replacement engine that cost me thousands already, I will never buy another Ford product again as well as contacting my local NY metro TV stations and social media to spread the word about the horrible customer service and blatant disregard for the consumer even when they are at fault. I did everything I was supposed to do as a truck owner and yet they still won't listen or pay. That's simply irresponsible and outright disgusting, now I know why people are switching to other brands.

I disagree and ask that you take back your support. As an employer, you have the right to subject your employees to "rules". If a Black employee were to suddenly say he is protesting the shooting of a Black man in East Overshoe because it was questionable and to stop working and shut down your assembly line, your guys would have a FIT and suspend and/or fire him.

We all don't have "free speech" at every location that we are occupying. Otherwise society would come to a stop at a whim and we would have chaos. My employer once told me in hot weather to button my shirt so my "crucifix" couldn't be seen. Was I supposed to tell him, "No, I have freedom of religion." He would laugh and tell me that the company has RULES about certain pins, symbols and placards that aren't allowed ON THE JOB. The same as MY company required me to wear navy blue or black socks even though the company didn't supply them. I've seen workers wearing "white" socks or in the summertime "no socks" and the were sent home to get new socks. Meanwhile they were DOCKED pay.

I have the freedom to wear my religious symbols OUTSIDE the job.

Customers are watching these games to escape the stress of the world. Some of us are paying extra cable fees without having a "choice" whether we want to pay them. Others can choose to buy the advertised products shown at commercial time. Viewers feel as if something is being "shoved down their throat", whether we agree or disagree with it.

The National Football League restricts rosters to a total of 53 players, and only 46 of those can dress out for the actual game. So we can 46 x 2 =92 people that can all protest for their own causes. This isn't good. People will change the TV station and feel angry about it because they are NOT getting something they are paying for. That anger will spread to advertisers that support the players causes.

These players make millions of dollars and can afford a game suspension. Ordinary workers have families and can't afford to lose a paycheck.

Some of these players aren't worth the "scum" on the bottom of my shoe. Someone like Michael Vick (dog fighting).

Michael Bennett just stopped by the police in Las Vegas because he was running away during a casino shooting. He cried racial profiling, they beat him, they called him n*gger, etc. Of course he's playing the old "race card" in crying wolf. Of course the findings dispute his claims, "Body Cam Footage Justifies Police Takedown", Casino cameras showed the same. So didn't outdoor security cameras. M. Bennett EXPOSED as a Liar". This false racial discrimination has grown epidemic and is tearing the country apart.

We are supposed to take him seriously when he takes a knee during the National Anthem ? Are we supposed to believe him about any social causes ? Time to stop this ! Time to stop supporting lies and bad behavior. It makes ALL Black people look BAD and it makes your company look bad for supporting people with NO moral compass.

You better smarten up because more people are buying Toyota trucks. And the next time Detroit is in trouble, there will be so much public animosity against your company that there might not be a "bailout".

I am VERY disappointed with Ford continuing to support the NFL when they cannot be bothered to respect the National Anthem or Flag of the country that makes them able to do what they do. I spent 22 years serving my country and am sick and tired of seeing spoiled brat millionaires disrespecting our nation. I have always been a Ford person (as has my family). NO MORE. I will not own another Ford product as long as you provide money to the NFL. Nor will my children drive Fords. It probably will not even matter to a company as big as yours, but you have lost 2 customers and 2 potential future customers due to your continue support of these spoiled brat millionaires and their disrespect. If they (and you) feel our country is so bad, then move to North Korea and find out how well that works for you.