Ford
Reviews and Complaints

I received an advertisement from Southgate Ford there are no exclusions listed and I called and went told the I wanted said car, they went on to tell me to get my ford pin and I had already been approved. I did so they said they would have the car today. Well they don’t and they are giving me the run around. This isn’t the first time I’ve been through this with a ford dealership. There’s never anything a consumer can do but go to another auto maker which I did last time. I decided to give Ford another chance and I’m getting screwed over by Southgate for because they run ads for cars they don’t have and want to up sell me! Well I don’t want the up sell I want the car advertised.

1st i'd like to say i'm avid FORD customer, i have referred family & friends to ford dealership in northeast ohio, but i came into a problem i have never had before & did not like the answer i was given from my dealership, not only in the future will this affect my decision to ever buy ford again but also to use the auto nation dealer i have been to. 1st i'd like to say i have a 2013 platinum white ford fusion se & was extremely happy until i have noticed over the last year i have rust bubbles all around the edges of my hood & at all 4 welds on my roof corners i have pictures if you need, but i was told this isn't covered by ford warranty because it hasn't rusted thru yet! meanwhile a car that is almost new has more rust then any GM car i had prior to buying ford never had i had this problem in the past, please let me know if this is true what i was told from the dealer or if i was misinformed & this should not be happening. thank you edward podlecki

I bought a 2014 Ford Fusion from this dealer and 3 hours since I drove it off the lot it stalled on me. I left a voice message to the dealer immediately because they were closed. This was on a Saturday. So I had to wait until Monday and I took the car back. They cleaned something out in the cars hood and a week later about it stalls again. (Keep in mind it only stalls after I start it up and when I switch into drive or reverse.) I once started the car and it went into drive and pulled out of a laundry mats parking lot into the street and it stalled while I was at the intersection. The car starts back up after it stalls but it takes a while longer to start, maybe about four seconds. It doesn’t instantly start after it stalls.

So when I took the car back for having it for about only a week to tell them it stalls again they asked questions about it and set up a service appointment which had me waiting three weeks because they were busy. All they did was drive it here and there for about a week. They had only put 40 miles on it. (You can’t just drive it here and there. The stalling is random and can happen three times in a row after start up to going a whole week without stalling) They told me it never stalled on them. They then did nothing and gave it back to me. It stalls almost immediately on me and I take it back and they Give me another loan vehicle and they try to find out the problem, taking three weeks to come up with anything. I had the car for not even three months and been driving multiple loaners for a month long. On week three they said they said their was a evap emmision failure so they replaced that then gave me back my car. Still stalled. I believe I took it back for them and they was gonna drive it again and they said it still didn’t stall on them. They said they would’ve had to get in touch with a engineer from ford. They said it was going to take a week so they made me return their loaner and start driving my car again. My car stalls on me a lot since but they need their loaner for a different customer. I was called and told that I had a bad fuel management valve and they recently changed that last Tuesday, October 10th and three days later, today, my car stalls once again. I’ve had it up to here with their service and stupid car. I’m now waiting to hear from the sales manager Paul.

regarding AutoNation Ford in Sanford, FL
they profess to have a price matching guarantee and told me what to do and bring to get this done. However, when I brought the pricing from a tire dealer for Bridgestone Dueler H/L Alenza P275 55R20, the dealership refused to match the price.
I have always had my ford maintenance done at this dealership, but will have these tires installed at the Firestone store and will no longer do business with this shoddy dealership.

Although the NFL players have a right to protest as citizens, they do not have an unfettered right as players who are being paid by the fans to offend the vast majority of Americans.

I had owned Ford Stock for many years.

I am a current and past owner of many Ford Automobiles dating from my first Mach I Mustang in 1971.

My current lease of a 2015 Explorer ends 12/11/17. I am sorry to leave the FORD family but it the only way I can protest your support of this very offensive action.

Below are the email response from Ford Motor Company so called Customer Service Manager Adam Park . Who did not help me out one bit. The strange thing is that the dealer is saying that the final decision to not to cover the repair under warranty was from Adam the Rep from Ford and Adam the Rep from Ford is saying that ford dealership Cal Worthington Ford in Long Beach California has the final decision weather to cover the repair under warranty, I basically got the runaround and I will never by another ford car again. I had to pay $1, 200 and some change to get my car, Please read below.

From: Park, Adam (A.) [mailto:[protected]@ford.com]
Sent: Monday, October 09, 2017 3:26 PM
To: Gonzales, Roberto
Subject: RE: 2015 FORD FIESTA ST CLUTCH AND FLYWHELL REPAIR UNDER WARRANTY CRM:[protected]

Hello Mr. Gonzales,
As I stated to you on the phone. The service department at the dealership has deemed the repair for your clutch as abuse and as such would be a non warrantable repair. Unfortunately there is no further assistance I will be able to provide for you.

Thank You,

Ford Motor Company ®
Adam Park | Customer Service Manager | FCSD
[protected] x 77726 | eFax: [protected]
[protected]@ford.com | www.ford.com

From: Gonzales, Roberto [mailto:Roberto.[protected]@enersys.com]
Sent: Monday, October 09, 2017 12:12 PM
To: Park, Adam (A.)
Subject: 2015 FORD FIESTA ST CLUTCH AND FLYWHELL REPAIR UNDER WARRANTY

Good morning Adam, can you please contact me concerning my 2015 Ford Fiesta ST, My car is sitting at Cal Worthington Ford in Long beach waiting for your approval to repair under warranty. This car only has a little over 24, 000 miles on it and I took it in because there was a ticking noise in the clutch and it would go away when I would press the clutch in. The service department at Worthington is saying that they will not repair it because it is customer abuse. I am a 56 year old man, I do not race the car, I drive it 16 mile to work and back and the car sits on the weekend. So for them to say that the clutch and flywheel are burned up do to customer abuse is ridiculous! Please call me to discuss, I have left you several messages one on Thursday and two on Friday last week. I also left you a message this morning. My family is a Ford family, during the last 7 or 8 years all we have purchased or lease are ford cars, I have been a loyal customer in supporting this American product, please help me out with this. I need my car back to get to and from work. Also I see that my sons name Daniel Gonzales is all over this car, My wife and I purchased this ST at Ford of Upland in California in 2015 and the car had 1300 miles on it but it still had the full warranty with it. The car is registered to my wife Donna Gonzales and myself Roberto Gonzales. My Son Daniel Gonzales should not be on this Vehicle, I purchased with my son a Ford Focus ST in 2016! Like I said We are a committed Ford Family.

Case Number: CAS-[protected]-F7Y6Y7

My name is Richard Santiago i purchased a ford fiesta 5 speed from Fremont ford in Fremont California on Stevenson blvd. The deal i got was perfect for me 17, 000 no finance or interest payments 248 a month, they did me right just started a new job exactly what i wanted, now 3 months later my engine light came on took it back and was told ford fiestas were known for having bad transmission, so ask if i could get another car automatic as i'm getting knee surgery, they told me ok look and see what car i like chose the ford focus electric beautiful car. I only love ford cars i'm a fremont resident for 32 years, as i spoke with bobby the sales guy i informed him i just want the same deal nothing for or less. I just started a new job can't afford anything else, so i trusted these people cause they took care of me the first time and i was happy. Than the worst happen the finance guy calls me into the office and made me sign away. Never went thru the contract with me i was out of the office in 2 minutes. Thinking they were doing me right i got home and saw the contract. OH MY GOD. my payments were $518.00 a month i never agreed on this me and the sales guy never even mentioned 500 payments this wasnt the plan i wanted. They ran my credit again and financed this car 23, 000 dollars insane, not what i wanted. than on top of that i owe another 6700 for turning the ford fiesta in when it wasn't even my fault, i'm so stressed out they took advantage of me, now i don't know what to do... I have no choice but to return this car. i went back to try and fixed this matter but was treated very rude and all they wanted to do for me was have me sign a document cancelling my service repair so my payments can go down, thats crazy why would they do this to me? I'm so sad they used me. please help me...

I want a full refund of my purchase price on both of the Ford vehicles I own. Ford has crossed the line supporting traitors that disrespect all Americans by refusing to stand for the National Anthem and/or the Pledge of Allegiance. If these people do not respect this country they need to be stripped of their citizenship and deported to places like North Korea so they can learn the value of freedom. Many, many thousands of Americans have died defending the freedoms of this great country and anyone that refuses to honor the most basic symbols of those freedoms is spitting on the graves of those who died defending the United States and the freedoms for which this country stands. I support the right to free speech but not the right to disrespect the country. If people do not respect the country and the freedoms for which it stands then it is only a matter of time before there will be no country to defend the right of free speech. There are plenty of ways to exercise the right of free speech and the displeasure that minorities feel is their experience in the United States without disrespecting this country and all of the men and women that died defending this country and the rights for which it stands. The NFL player are total hypocrites disrespecting the country that has made it possible for them to earn 6 and 7 figure salaries playing football. I would like to see what kind of salary they would earn in North Korea or Liberia with their skills. If Ford really believes these people should have the right to disrespect this country then Ford should offer full refunds of the purchase price of any and every Ford vehicle owned by people who are offended by Ford's support of American Traitors. Please let me know where to go to return my vehicles for a full refund.

Hi, I have a lifetime power train warranty and an after market number to bumper warranty that won't/can't do anything to fix exhaust manifold. There isn't enough room to get to the bolts should they break, which is going to happen per the 3 mechanics I've tried, including Ford! All these guys want/or have to REMOVE the engine in order to accomplish this job, it costs 3-4 thousand dollars! I've been researching and it seems this is a problem with thousands of others and sounds like a recallable issue?!
Honestly I don't care about a recall and would just like some assistance with getting my truck fixed!

Went into Sunrise ford in Fort Pierce, Fl to get my blinker light changed on October 3, 2017. The technician didn't know where the blinker light was and told me I bought wrong light bulbs. Went to buy correct light bulbs and went back...seems I had the correct ones the first time. Then they told me it would be $200 to change the blinker light even though I had the best extended warranty on the car. When Ford Corporation purposely makes it impossible for a person to change their own light bulbs and you need to take off half the front end to get to a blinker light, that is done to just rip off customers. I will be selling my 2014 Ford escape or trading it to another company that is not so hell bent on ripping off their customers.

My experience with John Kennedy Ford Phoenixville involved purchasing a used vehicle from them that I came across online. What started out as a great experience quickly devolved into the worst ordeal I've been through with a car dealership/sale. Emily who handles the internet postings and communication was very helpful and quick to respond, even if she wasn't very well versed in what the actual inventory consisted of. She passed me on to Eric Pyne who was also extremely helpful and dedicated to the client. He scheduled an appointment for me to view and test drive the vehicle with Joe Rahm who is one of the salesmen at John Kennedy Phoenixville. I informed Joe that I would be coming at the appointed time and that I would be coming in from NY. He assured me that he would be there and the truck waiting.

I arrived at the dealership 5 minutes early and met with Travis, another salesman. He quickly realized Joe was actually helping another client of his and that it would be some time until he was finished. I understand that sometimes transactions carry on a little bit longer than expected so I didn't mind and gladly went on the test drive with Travis. Travis is a very honest and personable salesman who I would not hesitate to buy a car from if I were to ever purchase a vehicle from this dealership again.

Upon return from the test drive Joe informed me that he was still working with the other client and that he would now help both of us simultaneously. Before we even had a chance to sit down and talk about the vehicle, it's service history and discuss the price, Joe came up to me and asked me what my offer was. It seemed unprofessional and I could clearly see he was rushing me to make a decision so that he could get back to his other client which was a newer vehicle purchase or lease and was probably more valuable to him.

After some unusual negotiation in which the manager would not even come out and speak with me, and instead made Joe run offers back to him, we agreed on a price and I sat down to begin the paperwork. The paperwork process started off smoothly, but then came to a halt when they had difficulty issuing me the out of state title transfer. I can't be the first person to come from NY to purchase a vehicle there, but I didn't mind a short delay. This delay turned into an hour and ten-minute wait as Joe ran back and forth like a chicken without a head between myself and the other client he was prepping the new vehicle for.

Finally the title was ready to be signed and transferred. The finance manager stopped by to apologize for the wait time, but came off extremely rude and actually validated the wait time by saying quote "The last thing I need on my lot is that truck." Even my friend who was with me at the time could not believe that he heard him say that. Luckily at that point our transaction was finished and all I had to do was pay and head on home.

This is where the experience took the turn for the absolute worst. I paid the cashier with a check and watched her put it through a Telecheck machine that creates an electronic funds transfer on the spot. Then she wrote 'do not deposit' on the check and handed me a receipt. All looked good and I was on my way. Two days later I get a call from my bank saying the check had been deposited twice. It seems that after the cashier EFTd the check, she also physically deposited it the next day. No one even bothered to call me and tell me about this mistake. It was not until two days later when I called Joe that he told me he 'just learned of it.' I quickly then received a call from Lisa Evans who seems to be the Accountant or Controller at John Kennedy Phoenixville. She was very apologetic and offered to send me a check reimbursement. I felt that this was satisfactory and clearly just a case of human error.

The day I received the check, Chase told me that they instead reversed the double deposit and that all was good. If John Kennedy had any questions they could speak to Chase about it. I passed this information on to Lisa and she said that was fine, to hold onto the check in case I heard otherwise, and that was that. That was the last time I heard from anyone at John Kennedy Ford Phoenixville.

Last week, I received a collections notice from Telecheck on behalf of John Kennedy Ford for the returned EFT. When I called Lisa about it she just put the blame on Telecheck who are clearly not the ones at fault in this situation. It is now left to me to deal with again.

I would never recommend anyone to purchase a vehicle from this dealership and I will be sure that this experience does not go unheard of on the corporate level. It is my hope that they will clean up their act and learn the proper way to treat their clients so that no one will have an experience like mine.

I cannot begin to tell you how upset I am. First let me start with I have bought nothing but Ford and Lincoln, Mercury my entire adult life. I love the 2017 F-250 I bought but there is a problem that is not letting me rest.
I owned a perfectly good 2009 F150 Lariat crew 4x4, only had 70, 000 mile on it. The wife and I decided we would like to buy a 5th wheel camper. After looking at one we were told we could haul with our 150, I started to look if my truck could actually haul it safely. Now mind you I know nothing about tow capacities or anything to do with 5th wheel towing. So we decided we need to get a bigger truck, so off to Crest Ford in Flat Rock, MI we go.
We get our salesmen John B. at Crest and after looking at the ratings of what tow vehicles can haul along with payload. We decided that a 2017 F-250 Lariat 4x4 crew cab would be fine. So I told him I wanted the diesel for the extra pulling power. WE buy it on A-Plan through my wife’s brother. We are so happy with the looks and everything about this new purchase.
I was told and shown that the shipping weight of this f250 was just over 7, 000 lbs., that would leave just under 3, 000 lbs. of weight we could put towards the 10, 000 lbs. GVWR. I was assured that this was the truck that I needed to tow this 5th wheel safely. The F250 has the 5th wheel and tow package along with all the bells and whistles RATINGS according to Fleet recommendations. We even told the dealer what trailer and weights we were looking to purchase. This is the truck we could do it with we were told without a problem.
PROBLEM: these were the weights of the 5th wheel trailer we told the Crest Ford about. A 5th wheel camper has a hitch weight of 1685 lbs. UVW of 9, 265 lbs., and a GVW of 11, 995 lbs. We purchased with 5th wheel package and tow package for this purpose. I even asked him if I needed to buy a F350 which they also had on their lot. I was told after looking at the Fleet ford towing numbers that the F250 would do it without a problem. So we bought the F250 with the pretense that we would be able to tow the trailer in question. WRONG!
About a week or so after purchase we became aware of the little yellow sticker on the door of drivers side jam. Our joy turned to disappointment knowing what that little sticker meant tire and loading information. This is something a Dealership should be aware of. My sticker said 2048 lbs. not the 3000lbs I was told by my salesman who looked at the Ford specs. Now we cannot purchase the trailer because of weight issues of the hitch weight being overweight for the truck.
Ford specs state that this truck can haul a fifth wheel of 14000 pounds, a payload of 3450 pounds with a combined vehicle weight of 24500 pounds. I am transcribing the numbers from the super duty brochure. I want to drive legally and safely with my family.
I went back to the Dealership and asked how much money I would lose if I were to upgrade to the F350 that would haul this trailer. First I was told That A plan is expected to keep for 6 months. Then I would lose about $7, 000 on trading the F250 for a F350.
I trusted Ford and their representative, it states right in the towing guide any question ask your dealer. I DID. I was given the wrong information and now DO I HAVE TO SUFFER THE CONSEQUENCES AFTER BEING GIVEN FALSE INFORMATION ALONG WITH FALSE ADVERTISEMENT BY FORD? WHAT KIND OF REMEDY CAN WE COME TO? What I would like is to trade this F250 for a F350 but losing $7000 on the deal leaves a bit of a sting. The vehicles are about the same in price. Please advise.
Steve Hilliard
[protected]
[protected]@comcast.net

I am Ford Motor Company salary/management retiree. I have been trying to buy a new 2017 Escape SE for several months now. I have only one dealership respond with a price, and that Gateway Ford in Greeneville, TN. They responded very quickly, but the price was not what I expected. I have called and e-mailed both Ted Russell Ford in Knoxville; talked to Aaron Mynatt and e-mailed him several times over the past week with no answer from him. I have also e-mailed and called "Jake" at Short-Redmond Ford in Lafollette, TN several times in the past few days with no reply. As Ford retiree, I consider these two dealers a bad reflection on Ford Motor Company, and it's insulting to me personally. Other Gateway, can you recommend a quality Ford dealer anywhere in East Tennessee? For the first time in over 50 years I am considering giving up my Z-plan benefit and buying something other than a Ford product.
Thank you,
Parker W. (Bill) Britts
Retired Purchasing Mgr., Atlanta Assembly Plant

Took the truck in for service and asked Borgman Ford in Grand Rapids mi to look at the rust. My truck is a 2016 with 26, 000 miles on it and has been in service since December 23, 2015. Was told no perforation so nothing can be done and to just rust proof it. I own a auto body repair facility and know that you just cant rust proof this. This lack of concern from Borgman is unacceptable to me and they do not seem to want to help. I would like to know fords warranty on rust and what can be done. I would like ford to repair rust and refinish. I do not know the date of service but I think it was in March of 2017. I am currently shopping for my next new truck and I was not going to buy a ford but thought I would see what can be done on my 2016. I am looking at the 2018 F650 and feel it would be a good truck but the corrosion issues have me concerned. Thank you for the consideration.

Matt Spencer
Priority Collision Center Inc
384 Haynes Loop Dr
Hastings Mi 49058
[protected]

I bought this 2017 last September. Took a trip to visit family. A 10 hour trip became a 12 hour trip using you navigation system. Took it to dealer and they reset and troubleshot 3 times. Nothing worked. Finally service manager talked to someone at Ford and was told it was a known problem and the new next update should fix it. That was 3 months ago and no update yet. I cannot trust this system. I have to use the mapping system on my phone to travel. I think this is a bad situation that Ford does not care about. If I had know this was a problem I would not have purchased a Ford. Ford needs to get this fixed.

I have a 2015 Ford Explorer with 36, 727 Miles on it.
In June I took it to the Dealer because the Passenger Door panel was no longer attached to the door . The Dealer told me that this item was NO LONGER covered by the Warranty.

Since then the Driver's Side is doing the Same thing.

I asked my neighbor who is a mechanic and he said that there were no clips on the door panels and that they were only glued. And with the humidity the glue dried up and no longer adheres to the door. I take care of my Explorer and it is Garage kept daily.

There is NO Way that a 2 year old car should look like this. This clearly is a defect on this particular model. We had a 1985 Ford Explorer that was passed around in our family driver to driver and it still has the door panels intact. Please contact me with options to get this fixed as a Recall/Warranty item so I don't have to drive around with an eye sore car.

Thank you Lauren Fainelli-Pall

On September 25 2017 I brought my 2011 Lincoln town car to bay ridge ford on 152 58 St Brooklyn NY to do the following repair
NYS inspection
Oil change
Tire air pressure light on
High speed balance
Complain about banging noise on the front right side of the car usually when I'm turning.
I've been using bay ridge ford for a long time and never had any problem. I left the car to get the work done.
The total repair was $710.00 for the work needed .I asked if all the work was done. They said yes all the work you requested was done and the car has been tested. I have a ford credit card that I use for the repair all the time. I handed the cashier the card and she responded oh! No we don't except this card anymore .No notification, nothing. So I paid, sign the paper work, the release form and left. My car is for higher vehicle which means that I use the car for work this is my job my income, my livelihood the taxi and limousine commissioner in NY city requires this type of cars to be inspected every four months but the sticker will be issued yearly which means my last inspection was done on May 2017 at the same dealers the sticker shows that next inspection is due on May 2018 for a regular car is ok but for TLC the car has to be inspected by seep 2017.
After I picked up the car I was sick for a few days. Friday the 29 I went to move my car that's when I realize that the inspection was not done on the car I called bay ridge ford and I was put on hold forever then she transfer me to the manager I got a voice mail that is full and then I got disconnected, so I called again I was put on hold then she came back on and told me that the manager will get back to me. No one get back to me. Saturday the next day the same thing happened and I had to go to work and was the last day before I risk getting a ticket and the sensor light went on. Now two things supposed to get done and did not, so I said let me check the oil reminder to see if they changed the oil they supposed to reset the reminder witch's also listed in the work order. The reminder showed 41% left before the next oil change which means that they did not change the oil. After I finish working I went to the mechanic shop to get the inspection. The car will not pass the inspection until I fix the sensor light. Then I ask the mechanic to check if I needed an oil change he responded yes after he checked the oil. The banging noise is still there, so basically they charged me $710.00 for what? All the work I requested to be done on the car wasn't done except the high speed balance, I did not go on the highway to know if that was done. Including in this complain, receipts, pictures and video to support my complaint.

I am an owner of a 2016 FORD Edge. It is a wonderful car and I would typically turn it over in another year or two.

Given contributions to disruptive charities by the FORD Foundation I will be seeking another brand when that occurs. While I appreciate the claim that this is not a FOMOCO contribution I strongly suggest you demand the Foundation take the FORD name off and rename it.

Any connection even if by name only will cause me and I suspect millions of other FORD owners to reconsider their choice of vehicle.

Also, I see in media reports that FORD is a large advertiser on NFL broadcasts.
That also is discouraging given the anti-patriotic stance of that organization as manifested by large numbers of players disrespecting our national anthem.

FORD Motor is an icon in American industry. These actions are not accretive to the brand or the history of the company. I hope management will consider the destructive outcomes these actions cause during this challenging time in America.

Alan Ross

We just bought a new car and put our money where our beliefs are at. The choices boiled down to a Ford Escape or a Honda CRV. Both were very close in price and features with little to differentiate them. Wednesday we bought the Honda CRV and our decision was mainly due to the stance that Ford has taken in regards to the NFL players disrespect for our nation and its symbols. I sincerely hope others make the same decision to not support those companies like Ford Motor Company that value being politically correct over patriotism.

I cannot express my anger with Ford Motor Company sponsoring the NFL. I fought in two wars to guarantee their right to protest, but on their own time and not on my dime. They disrespect me, my flag and my country and my only way to protest that is to not support their sponsors.

My last two new cars were purchased at Berge Ford in Mesa AZ. I will be trading my Ford Escape in for a new car soon. It will not be another Ford because of your NFL Sponsorship.