Jewel-Osco’s earns a 1.1-star rating from 495 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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shelves are not stocked enough
Villa park jewel has gone through many changes in the past few years, and not good changes. Produce department is the first thing you see and there never seems to be produce cases full of good produce. The avocados 2 weeks ago should not have even been out for sale. Langer's pomegranate juice is never properly stocked and I went into jewel along with my...
Read full review of Jewel-Oscopharmacy employee
I went in today on my lunch break as I always do and have been doing for several years the wonderful gentleman that are usually there were off today. I always purchase my few makeup items at the same time as I purchase my medication I have been all along with the normal pharmacist that are there. But today there was a fill in person an Asian lady I tried to call to get her name but got no answer she refused to ring up my items with my medicines she told me I needed to take to front of store I have limited time at lunch and get off work late in the evenings. There also was no one else in line. I always purchase together so was unable to get medicine she was very rude I love this pharmacy and have never been treated this way by anyone there not even the other lady who fills in I am very very upset with this treatment I received today. Is it your policy to refuse service to people
Store director mike travis
I am a regular shopper at this store and have been witness to the way your store director talks (yells) to your employees more than once. The final straw was friday the 13th when I saw him talking very unprofessionally to a deli girl as I was standing in line. Your employees should contact their union about this person and I will personally suggest that to...
Read full review of Jewel-Oscomeat department
I was going to buy meat from the service case when I overheard one of the employees tell the other persons that the block has not be cleaned in over 4 months. I was shocked by what I herd, so I went to say something about it to the store manager, the response I got from her was as if I was bothering her. I really like shopping there but after what I...
Read full review of Jewel-Oscopharmacy
I visited jewel osco pharmacy through the drive thru on December 3rd 2019. I picked up my prescription for my hydrocodone/acetaminophen 90 count like I do every month without issue. There was an issue with the insurance so I pulled into the jewel parking lot to contact my doctors office and I looked at the bottle that was inside the bag that I was given and...
Read full review of Jewel-Oscopharmacy, coupon acceptance
Hello, I recently tried to use a Symbicort coupon at the Elburn, IL Osco pharmacy. The pharmacist said the coupon couldn't be accepted because I am not insured. The coupon says right on it "if you are insured by commercial insurance and your insurance does not cover the full cost of your prescription, OR you are not insured and are responsible for the cost...
employees
When 11/16/2019 Time: about 8:30pm Went to use a self-checkout register in your store last night. I scanned my card and followed the prompts. I was asked a second time to scan my card and follow the prompts. Figured the system didn't get my information the first time. These things happen. Normally the debit card isn't charged a second time, but tonight...
Read full review of Jewel-Oscodeli worker
Today, Saturday, Nov 16, 2019 at about 12 noon I walked up to the deli counter at Jewel in Lemont, IL. There were three employees and one person was being helped. I was next and stood there and waited. In the meantime another woman walked up about 3 minutes after I did and the deli worker took her order right away and she KNEW I was next. It was obvious she...
Read full review of Jewel-Oscocustomer service
My name is Lawrence Gaines and I was shopping at the Jewels grocery store at the above address today as of Nov 07 2019 around time 14:30pm. I nicely asked the bagger to rap up my hot meal that I had purchased and he response to me with a nasty attitude by telling to do it yourself and even tried to put his hands on me and told him to not touch me. I...
Read full review of Jewel-Oscodeli department
To whom it may concern, I recently stopped at jewel around 745pm on Sunday evening. I went to the deli department and I believe the woman (her name is amber) gave me and my friend a hard time. I wasn't sure what her problem was in the first place but I assumed she might have been cleaning up for the evening and was annoyed we placed an order. She was rude...
Read full review of Jewel-Osco and 1 commentsalad bar / hot bar
the food items are very rarely completely labelled. I have brought that into notice of the manager twice and asked them to label it with the ingredients.but I do not think one one even cares about anyone dietary restrictions and they just dump the food in the hot food bar area. Today 11/05/2019 broccoli salad was mentioned, but no ingredients. I am a...
meat department disappoint of respect
On 10/30/19, I visited the meat area and needed help with a mispriced sale item. I rang the bell for service. Employee Nathan approached me from behind to "help". When I led him to explain my situation and show him the mispriced item he cut me off abrutly. He continued to cut me off when I spoke. He was sarcastic and condensending as I tried to engage with...
Read full review of Jewel-Oscoordered food for pick up @5pm and it was not ready until 6:15 pm
10/26/2019 Dolores Cotto pick up time was for 5:00pm. Placed an order for 48 pieces of chicken to be picked up at 5:00pm for party and my order was not done until 6:08pm. When arriving at the store i was told by employee that my order was not ready. He asked that i wait, i explain to him that the pick up was at 5pm and it was 5:45pm and the order was not...
produce
I asked Produce Manager for Jazz apples. He said they weren't in season. I replied it is apple season. He said they weren't on order guide. The produce manager before him found the number and did order Jazz apples. I can also get the st Target, Tony's and Melrose Park Jewel. The next day the ads came out and Jazz apples were advertised. The Franklin Park Jewel still hasn't ordered Jazz apples. Poor customer service.
Read full review of Jewel-Oscoself checkout/ customer services
I feel like every time I come into the store there's always an issue with someone using a coupon there's always an issue with prices it seems that customer service is always frustrated if you come in ask them and try to get the price corrected or price adjusted.I come into the store approximately at 6:33 I am checking out.I purchased some pork sausages they...
Read full review of Jewel-Oscodeli department
At approximately 5:45pm i walked up to an express lane register. I had come to jewel in an uber as i am not allowed to drive due to my epilepsy. I was being rung out for a bobaks polish sausage package which had no price tag. The woman calls 3 times for someone in the deli department to give her a price on this item and still after 3 attempts no one that works in the department i got the item from knew a price. The cashier was forced to walk to the deli department to get a price which took an additional 5 minutes. In total i stood more than 10 minutes waiting for a price on sausage which the deli department shouldve responded to my cashier's request the 3 times she had previously asked for. I was charged the full $23 dollars for the sausages when i shouldn't have had to for the wait and inconvenience of the employees mistakes.
pharmacy
Prescriptions never ready. Told me 3days behind. Came yesterday called in 2 days earlier told me 15 min wait. Left and came back today. Still not ready. Time and time again prescriptions are not ready in sufficient time. The excuse of sorry we are3 days behind. Is not an excuse. We have many options to fill our prescriptions but have been picking them up here for over 20 years do not understand why service has gotten so poor.
Read full review of Jewel-Oscodaiya yogurt key lime crunch duets
I bought the yogurt on October 17th. Was at work about to eat lunch and realized that it had expired on October 11th. They should not have been on the shelf in the first place. Usually this jewel is really good and I am able to get dairy-free items that I can't get elsewhere. I was really looking forward to it and it was very disappointing not being able to eat them. I would like a full refund or some sort of compensation.
Expired food
This Jewel is very convenient and shop there all the time. Well, I think that is going to be the last time. I am sick and tired of spending money on expired groceries. In fact, after I made dinner tonight, I noticed the date listed on the bag of stuffing had a sell by date of July 2019. Hello, today is Oct 15th. I have also had issues with expired juice...
perdue oven stuffer roasters in meat department
The last few times this item was on sale and listed in your sales flyers, these two stores that I shop at were unaware of the sale and did not stock this item. Why?
Don't your meat dept. managers receive advance notice of the sale items so that they can stock a sufficient supply in their store?
I was counting on 2 of these roasters for our Sunday dinner this past week. Very disappointed that neither store knew of the sale nor did they have any in stock.
I am certain that I am not the only shopper that has been disappointed because of this particular item. Does it make you wonder as to how many other items have not been ordered for a sale?
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Overview of Jewel-Osco complaint handling
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Jewel-Osco Contacts
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Jewel-Osco phone numbers+1 (630) 948-6000+1 (630) 948-6000Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number+1 (877) 276-9637+1 (877) 276-9637Click up if you have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number+1 (630) 948-6068+1 (630) 948-6068Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number
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Jewel-Osco emailsdeliverysupport@jewelosco.com100%Confidence score: 100%Supportmaryfrances.trucco@jewelosco.com82%Confidence score: 82%
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Jewel-Osco address150 Pierce Road, Itasca, Illinois, 60143, United States
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Jewel-Osco social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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