KFC
Reviews and Complaints

Food was old. Fries hard as rock .. They put our drinks in the bag with our food! We asked for a refund but they refused to give it to us til morning. It was 9:50 at the time. They close at 10pm. The manager refused to give us the district mangers number, his name, and our refund. The associate at the drive thru Windows throws the bag of drinks and wet food at us then slams the window... We are very disappointed and discussed with this restaurant and it's associates.. We want them all fired and a refund and then some! This is very very very disturbing . my son was in the back seat .3 years old my god .

Went thru the drive thru and the First Lady was great. Very nice and helpful. However when I got to the second window I realized I had forgotten something. So when I asked could I order it the lady rolled her eyes and shut the window. Then "manager" came. She asked what I needed when I told her she rolled her eyes and said " I can get them but you are going to have to pull up". But she said it really smart. I was nothing but nice to these ladies and only expected the same treatment. I can not stand to be treated like I'm stupid. Now the First Lady was great. Maybe she should be manager and teach these disrespectful girls about customer service!

This afternoon at 5:30 approximately I stopped by KFC at 253 Springboro Pike in Miamisburg. I stop here often and will order another side in place of mashed potatoes at least 2 of 5 times I will have mashed potatoes and gravy but not what I ordered. This evening I order a 4 piece dark meal with coleslaw and green beans for sides. The girl read it back and on the screen it said it mashed potatoes. I told her it was supposed to be green beans and she said she corrected. When I got to the window she handed me the bag and I asked will you please check to make sure I have green beans and she opened the bag and looked in and said you have green beans. I live about 5 minutes from the restaurant, came home and got the meal out for my husband and what did I have mashed potatoes and coleslaw. I was furious and went back and walked inside and asked to talk to the manager. The man came up and said I'll exchange it for you. I feel that there should be some kind of discipline because it not just the one girl and it happens over and over. Teresa Cramer Ryan [protected]

Absolutly horrible service, waited 25 mins out side when we were told it would be 4 mins. Once we recieved food there was no dipping sauce, i went in because there was very small portions for what we paid for and it was a mess in the box and the customer service started touching my chicken fingers to count how manypeices there was. There was a small child being carried around at the window while she was taking orders and there was alot of angrey customers. Very unsafe place for a child to be, poorly ran, horrible service and we will not be back. Also will be making sure family and friends dont return.

Went to drive thru and ordered 3 zinger $5 fill ups a zinger sandwich and a chicken pot pie at 7:05 and was told it would be about 10 minutes for the zinger sandwiches and I was fine with that. I pulled up as I was told. So at 7:45 I went into the restaurant and I soon as I walked in a lady said get her order ready to a young fellow in the back. I saw him wrapping the sandwiches.then I watched him talking on his cell phone. So I waited and he comes up and says ma'am we ran out of pot pies it will be about 25 minutes. I said no I want my money back on the pot pie and a lady came and gave me my money back. But I stood in the restaurant waiting on my food for another 18 minutes. So long story short it took me an hour to get food thru the drive thru and not even an apology. I will not go back there for anything, ever!

We were in the KFC on Aug 5, 2017 and we stood at the counter from 745pm to 8pm while 3 employees completely ignored us. We decided to leave since they were not interested in waiting on us. There was no one in front of us so we were first to receive service witch we did not get. They did not even recognize us or say " one moment please, we will be right with you" They were not busy at all, there was 1 car in the drive thru. We are very dissapointed!

On January 25, 2017, I went into this store #J247002 at 4:34pm and ordered a 16 piece meal. Which should have included 16 pieces of chicken, 2 large mac and cheese, 2 large mashed potatoes and gravy and 8 biscuits. Because that is what I ordered. When I got home, I only received 13 pieces of chicken. I was charged $42.99 ($39.99 plus $3.00 tax) because i got the 16 piece meal and not the 12. I was the only customer in the store with few workers. Apparently who couldn't count my chicken. I called the store when I got home, spoke to a female and explained what happened. She stated I could come back and get the missing 3 pieces, which I denied as I live 24 miles round trip from the store in the first place and was looking forward to enjoying hot food. So she then told me they would mail me a coupon for a free 6 piece meal and asked for my address which I gave. Now I'm not sure how long it takes to mail me a coupon but as of the date of this message, August 11th, 2017, I still have not received it and for that reason have not frequented your establishment again. The ticket number on the receipt is #4113. the cashiers name on the ticket is Linda Thakuri which is who I am guessing answered my call after I counted the chicken and called when I got home 20 minutes later. I paid cash for my meal with a $50 bill and received the correct change. Just not the correct chicken. I normally wouldn't count the pieces but I was digging through the bucket for a leg that was at the bottom. so I counted them as I was putting them back. I would like to know how you are going to remedy this situation to keep me as a customer and not post again on social media how bad of service I received from this establishment. The 12 piece meal was definitely cheaper, and had I paid instead for that, I would have received that bonus 13th piece, but I was charged more for the 16 pieces I required and didn't get it. The coupon for the 6 piece meal would have been appreciated had I ever received it. Is this how you are going to resolve this issue, finally after 8 months? I mean really, 8 months to mail a coupon? I am guessing it's worth more than a 6 piece meal considering that won't feed my family of 4.

Called to make a complaint was on hold for 20 min.got hung up on called them back told me to bring all food back well excuse me my grandkids were hungry, tells me can't do nothing about it only can give me pies for inconvenience really KFC in Fresno California, chestnut an McKinley! It was the 20 dollar fill up 8 pieces asked for half original half crispy couldn't really tell what I got very disappointed with this will not go there again.

My husband and I drove through the drive thru at KFC 4400 S US Hwy 41, Terre Haute, IN 47802 on Thursday, August 10, 2017 at approximately 3 p.M. . I ordered the 12 piece strips dinner, with the mash potatoes and macaroni and cheese as the sides, with one large drink, thinking that it would be a great meal for the family when we returned home, boy was we ever wrong. The chicken strips were hard and in small pieces, the macaroni and cheese had already started getting hard and turning a darker color, the rolls were hard and could not be torn apart to put butter on them, the mash potatoes were runny. The only thing that was half decent was the gravy. We were very disappointed in the product that I know that KFC strives to be good. This is the third time that we have went to this KFC, (twice as dine in and once as take out) that the product has been less than satisfaction. I will not waste our time and money in a place that does not take pride in their product or pride in making their customers satisfied and wanting to come back. I am not wanting my money back or anything else. I just want you to do something about the food your establishment is serving to your customers.

Been trying to send in a complaint for days on there website but kept getting an error. Om march 7th around 3pm i went to the Queen Creek, Arizona, Combs location, and ordered food to take home for the family. this is my complaint.

We spent $38 today for a big family meal. $21 fill up bucket, the #6 i think. It was the popcorn chicken meal with wedges/ drink and a large mac n cheese. The only thing that was good was the popcorn chicken, mashed potatoes and coleslaw. All the chicken in the bucket was extremely dry and chewy. I couldn't even eat it, almost like it sat out for a long time. And the wedge fries were hard and chewy. We didn't get our biscuits but all the honey and butter at least was in the bag...and of course there receipt machine was down so I didn't even get a receipt for proof but I do have the transaction in my bank card statements at least ... honestly the only thing that was good about this was the lady that helped me at the register inside for my take-home order she was extremely nice other than that dinner was pretty disgusting and I don't think I'll be going back there sadly... 😔 so disappointed that almost $40 went down the drain for this food...

On Sunday August 6, 2017 on or around 11:30 a.m. I purchased a dinner at KFC located 4528 W 38th Street, Indianapolis, Indiana 46254. As I proceeded to eat my chicken, I broke a small piece ate it and while holding the chicken breast a maggot fell out of the chicken on to my lap. As devastating as this is, management was horrible in the return of the product.

I have enclosed copies of the maggot and my receipt. While the cost of the dinner was returned to my card. There must be more to rectify this situation. This situation is horrible.

Thank you, for your attention to this matter. Please respond to me via email bree.[protected]@yahoo.com

The customer service and the food was awful experience when I ordered from the kfc in valley station ky 40272 the employees were not helpful nor friendly and didn't have much of a selection of what I originally ordered was out of chicken tenders then was out of cookies and then the food was not fresh and my child's macaroni and cheese was all around the outside of the container I would just about complain to the board of health on this matter the kfc in valley station ky 40272 has very poor service all the way around it is not no experience like I have ever had with kfc and I didn't even get my receipt either i paid for my order with my credit card and that was a waste of my time and money of $10.60 and I did go thru drive thru service on my way home from out of town as I don't live in Louisville ky

ordered 2 5 $ fillups and 2 $20 meals. service was great, fast friendly but we did not get the bisquits that came with the dinner packs we bought. unfortunately we live over an hour away and then did not eat for another hour or so before this oversight was discovered. i did the online survey on the receipt and mentioned this as well. other than that, we were pleased with service and the food, really great. we had 2 different kfcs in our town and they were the worst! always out of things including just regular fried chicken, wasn't surprised when they closed for good

I ordered a $20 Fill Up Meal at 5:02 pm today and I got home and realized I only had 7 pieces of chicken instead of 8. I had 2 pieces of everything except only 1 breast. Also, was I supposed to get 1 gravy or 2? I had 1 but on a previous visit I got 2. I called the store at 7pm and also at 8:20pm but got no answer either time. Should I continue to try to contact the store and can I resolve this here?

All of our food was good except the crispy chicken did not meet expectations. I think I will only order original instead of crispy from now on.

My husband and I went into KFC to have the buffet this afternoon. When we ordered the cashier had told us there was a wait on chicken, which I had also heard her tell other customers before us, which was fine. So we were at the buffet waiting on the chicken to come out when two workers had came in from outside. The guy had went to the back and the girl went to the office to set her stuff down. She then walks out of the office and asked an employee why are they standing there, the employee answered they are waiting on chicken to come out. Then she turns her attention to us and says what are ya'll waiting on. I said we were waiting for the chicken to come out. She asked me again what are ya'll waiting on so I repeated my answer of we were waiting on the chicken to come out we wanted thighs and legs. She then gets an attitude and yells at me "WELL I JUST WALKED IN THE DOOR SO I DIDN'T KNOW WHY YOU WERE STANDING THERE". No remember she asked an employee before she asked us which we gave the same answer as the employee. As she was still talking I said to her fine just give us a refund. She then tells me she doesn't care if we get a refund its not going to hurt them. About that time my husband told me just go wait in the car and he would get the refund taken care of. When he finished with the refund he came out to the car and said she said we were mad because the chicken didn't come out fast enough, which was not the case at all. I do not mind waiting on fresh hot chicken. He also got the corporate number which I am not sure if it is correct so I will give it to you. She wrote Jesse James with the number of [protected]. The only chicken on the bar was breast for the original and crispy (Also it looked like it had been there since they had opened).
I worked for KFC many years ago and I would have never talked to a customer the way she talked to me. She was looking for a argument and I wasn't going to give her one.
Thank you for your time.

5 dollars boxes come with half full food? The potatoes is smaller then a infant meal and still only get half a bowl of gravy with few potatoes. Wow just about had a stroke ! Really bad when you can't fill up any thing you sale? Ok beaver dam Kentucky KFC just got remodeled and now getting cheap and hiring not to good people to be looking at cooking food your going to eat?

I first had to deal with the cashier that had a bad attitude. She just handed me my change and was so rude. Then after I get my drink, I realize the drink had gone flat. I politely ask manager if he can have someone change the drink syrup. He said he'll fill up the drink from the rear. He fill is up and ask me to taste it. It too had gone flat and I said once again in a polite tone, "yeah this is flat as well". In a very condescending manner. He ORDERS me, "get a Pepsi or something else". The workers were more interested in playing on their phones than to provide good customer service. The manager in description is a heavy set, African American, gay male. The cashier was a young, thin, African American female. I dealt with this store before. I live across the street and usually get the same treatment. But today was the last straw. I too am a black man and this was very frustrating. I am fed up with that type of service. If you don't want a job, quit. That bad service and attitude make customers mad at the place and will reduce productivity of that restaurant.

While placing the order the agent who attending the call couldn't get the order clearly and asked to repeat the requirement. Further I mentioned my requirement little bit louder for understanding. Meanwhile the customer service agent replies that I don't need to speak as if to a stupid and I kept quite. Please ensure that the customer service agents behaviour is jovial and soft towards customers.
Order receipt attaches for ready reference.

I used to work at kfc I quit last year in lmao September because mike & Betty are the rudest people I have ever met. I went to the drive thru a while ago me & my mother & my mother asked Betty did she remember me & Betty had an attitude & she slammed the window in our face. She opened it back up & just threw the chicken didn't tell us have a great day or nothing.

I stopped after work at the KFC drive through off I 16. I ordered the 3 piece big box meal all white meat. When I got home which was 30miles I sat down to eat. When I was almost through I noticed in the bottom of my box under where my food had been a big piece of green paper like a tag off some meat or something. Hope I don't get sick or food poison from it. They need to check it out before it happens again to some others. If I lived closer I would have brought it right back to show them and complain. Please do something soon. Thank you.