KFC
Reviews and Complaints

KFC's delivery service seems to be taking a downswing, as whenever we place orders, we find one thing or another missing. Last time it was a whole meal, the second time low-quality cheesecakes with half the ingredients absent - both times, I let it go.
However once again, they delivered it, this time conveniently missing out the cookies.
Needs action, or shall face lost customers.

I ordered a bucket of chicken yesterday for $24, i was charges 5 dollars for delivery on my bill plus taxes it came up to $31, ti gave the delivery guy $40, he was like ok see you later, i told him " i need my change"...so he pulled $5 out of his pocket and said ok, here you go. and i kept waiting for the rest, so i said "listen i already paid $5 for this delivery", so he told me that the company kept it all and that he needed the tip so he refused to give me the rest of my change. and walked away. Having to pay almost $10 for delivery is just ridiculous, i can take a taxi to the store order my chicken and come back for that amount. Why should i pay $5 for delivery to KFC at all if the driver demands a $5 tip as well. i will never order online again.

Our last three visits to our local KYC have been terrible. The people who work there are very nice however the food is terrible. We didn't eat any of our food tonight because the chicken was dry as paper, the corn was dry, etc. It is convenient for us therefore we decided to give them chance after chance but we will not be back. It makes me sad for a co. to go down like KFC has.

I went into KFC tonight 1-2-13 for my family's tea and noticed a young woman who's.name badge said 'Kat' she had a top button missing from her shirt which I thouggt was bad enough until she turned around and I realised you could actually see her white pants through her leggings and she wore her hair in a ponytail, which was qyite long, swinging around over peoples food. I would have been less shocked if I had seen her on a corner in sheffield but this was KFC! Please do something about your staffs uniform as it was very distasteful.
Many thanks

On January 20, 2013, I sent to a KFC in Mobile, AL (J718281) to make an order. I had no problem wtih the order itself. But, upon checking the receipt, I noticed a "driveup charge" of $.30. I'm thinking, "They are charging me for using their driveup?" I asked the employee waiting on me about this. She said it was "stipulated." I said, stipulated where? There was nothing on the order window advising me of a driveup charge. She became irate and called her manager. The manager said the charge is to defray expenses. Again, I asked to defray what expenses. She told me I was free to file a complaint at KFC home office. She then told me I had to leave because I was holding up the line. Irate, I went home and filed a complaint at the KFC web site. KFC has yet to respond, almost a week later. Either they have this driveup charge as a part of their policy or they simply are not consumer friendly. I advise everyone to contact KFC to explain this driveup charge.

I want to make a complaint about your employee named syikin (KFC outlet nearby Seberang Jaya petronas) is not customer friendly. When I went through the drive thru to buy KFC products, employees who take orders as if forcing me to place an order with a rush. It makes me less happy with the attitude of your employees. The way he communicates is also very severe. I hope the KFC can give courses on how to communicate well with customers. Thank you.

Seriously this is the wrist and ever service provided by KFC outlet at mutiara damansara Tesco extra branch!
For god sake if she is not aware of the promotion please said so rather that accused and confronted customer with her annoyed voice even from the distance where my family members could have heard so!
I am came from the service industry also but I do wonder what kinds of customer service quality does you all provided or even no minimum requirement on hiring process?!
Worst scenario is other counter staff had even better service quality than her! Her staff even told her promotion that had which she insisted that promotion has been expired for week ago!
Frankly speaking I ain't that desperate of having this product somehow my family member teenager like to having it otherwise I seldom step in nor eating KFC!
I was being told by my family members that saw advertisement on tv last night in regard of on going dinner promotion that was the reason we were reached there at 5:45pm (same as their wall clock) guess what when the wall clock click to 6pm I try to place my order for dinner promotion only being told by a polite staff name Amir that their cashier system still indicating 12 Mins behind actual time?! Ironic isn't it, which I don't him but someone to be fully responsible should be the outlet management staff. However he did mention if waited till actual dinner promotion would have better deal that ala carte order. Thought for another 12 more mins of course why not, I also wanted to find out what kind of promotion are they running also.
Unfortunately when he time is right friendly staff Amir is no longer there I had no choice to have approached so called senior staff or manager (refer to the attachment) based on the color of shirt vary from others.
Me: may I ask what kinda of dinner promotion are you having it now?!
She: no dinner promotion, we never have any dinner promotion! Shouted
Promotion has been ended week ago!
Me: ok! But I heard from your staff Amir mention that should have better deal for this dinner deal?! I am confused now, what can I have then?!
She: this is the one we are having for the set from 6pm-9pm value at rm 9.95+
Me:huh!? Ok then no other choice I could get then.
After taken my order back to my seat then I were starting to having my dinner, this so called manager flip over the promotion board as of dinner promotion, when I saw it this is exactly what I wanted to have set with chicken 2pcs, rice and drinks!
Ten u went to confronted her again:
Me : I thought you said there is no more promotion for dinner except for the one I had?!
She : Yes! The promotion has ended week ago!
Me: then how are you going to explain for this promotion of dinner treats?!
She: you said dinner plate 50%! Shouted loudly!
Me: I had never mention ever in fact I were asking what's kind of promotion do you have?!
She : No! Then what do you want?!
Her crew on next counter: she did meant for dinner treats!
Me: what else could I get!
She: if you want to order wait for another 15 mins as this promotion not ready!
Me: then why were you showing this promotion when you guys are not even prepare and ready!? Starred at their wall clock 6:30pm which should be ready by 6pm!

Should you or should you not either send her for another intensive training or really consider her to be your biggest ever asset to your company!? With dot even have a simple and essential courtesy of listening an understanding customers needs and requirement before action!?
Sorry to say that I was supposed of having intention of doing a huge order from your end a day after to celebrate my colleagues birthday party but due to your end don't even bother and hacked care attitude hence I had decided by given others to earn for Ye share.
Maybe to you all losing a customer meaning nothing to you but hell ya! This would be getting worst than ever!
Please don't even bother of doing much promotion since you guys are not ready to earns monies rather than accusing and insulting customers in public!

I frequent this store at least 2x a week. Every Time that I go to the store, Jill the server is so good with customer relations, good with sales, and suggestive selling, friendly, courteous, kind, and always a big smile. She's the kind of employee that anyone would appreciate to have working for them. As a matter of fact, once I establish my business, I might approach her and offer a job. The reason that I would do that? Because the manager, AMAL, has no people skills. She's rude to her staff, never smiles, always looks grumpy, moody, in may not be her fault, but she comes across with very poor people skills, and frankly, after witnessing how she treats her staff, I would never work for someone like her. She's the kind of person, that should be behind a desk all day, and not have any interaction with the customers, or staff.

Went through the drive thru at Fort Carson, Colorado KFC and while I was scanning the menu option a females voice came over the intercom and asked me for my order. I was not ready at the time and i told her to give me a minute. I heard her say, "That's why I don't like black people. What the hell! It is her job to take my order and not judge me. Did my voice tell her I was black? The manager did not do anything. They really need a class on ethics, harrassment of all forms and customs and courtesy. She is lucky I did not get out the car because this BLACK female would have kicked her *&^% and taught her a thing or two about respect.

Apparently, this is an issue that needs to be address before it gets out of hand. I know for a fact not many African Americans is going to tolerate such disrespect.

I went to the Bognor Regis KFC with my daughter in law and three grandchildren today(30th august 2012) as a treat.When we entered the premises, we found all the empty tables covered in food and rubbish and we had to clear a table ourselves using wet wipes.Only one young man was trying to serve and dish up all by himself.By this time 6 people were behind us and no one serving 2 people walked out.In the back ground who looked to be a manager was just pottering about not even attempting to help.Fair dues to the young man, who was working very hard.But thumbs down to the manager.A lady finally came out to help, but was more interested in looking after he own children who were running around causing a problem.Is there a policy about having your own children on work premises whilst on their shift?As a local I find this unacceptable and wonder what impression they are giving to tourists.Please make our outings more pleasurable in the future.Yours Mrs.Sally Hall.[protected]@hotmail.com 9 york gardens Littlehampton west sussex BN17 6EY

Yesterday I brought 1 party meals from kfc-jebel ali br. At 12.30. Pm but it is not tasty and the chicken is very old and 8 staff they are suffering loose motion and stomach problems. My contact details-gregory - [protected]

The Manager of this KFC has been picked up and taken to the emergency room on many occasions for Herion overdose. He also has had the police at his home and continues to use and possibly sell Herion. I know for a fact he takes many pills and other things yet continues to have to small children involved and also keep his job since he is a boss at this Kentucky Fried Chicken. You can check the medical and police records. Someone needs to do something because if he goes in to a crazy rage and hurts employees and customers this would be a terrible thing for our community. I feel it is my job as a medical bi stander to report it to his coporate headquarters because calling the Tomah KFC wiull only get him and he is the boss. Someone needs to stand up and stop his Herion usage and pills and everything else. Before someone is seriously injured.

A very concerned citizen

received a bad deal from you yesterday, when i ordered the food in Sharjah, UAE. It felt that i was eating the chicken from a local burger shop. The coating was over cooked and taste was bad, i have taken pictures of the chicken and i am attaching the same. I thought of making the post public, then it would be a negative factor for your company. It was sad that you deliver such bad food to homes, i had better experience when i visited your store in sharjah citicentre last week and couple of occasions before. But this is not acceptable.

Hi i am Sudeesh(mobile number: [protected])...living in Bangkok...actually i did face so many times different different problems from KFC customer Service(service number : 1150)...but this time they did cross the limits...i did order for 10 WingsZabb(175 Baht) at 9:40 pm they have given 45 mins target time..but they did call after 1hour and saying delivery boy came to ur house and knocking the door but u r are not opening the door...then striaghtly i did ask what address u has reggistered i received no reply for this then immediately changed the words delivery boy brought wrong order have only 4 WingsZabb and some other things so it costs 220 Baht..i said no then she told so i will send to correct order after 30mins means i have order at 9:40 and they want to send at 11:30 then i did ask only one thing what kind of addrress u maintain ...with out given the reply phone comnnection lost...mmediately i did call to her ...some other person pick the call i told please give the person to whom i did speak..said 1min i did wait 3 mins no reply and i did get any calll from any one...so i have to use KFC customer service or not if they are behaving like ...with out giving the reply if they escape..if i did order at night means that i am hungry if they want to send at midnight what is that mean...even i am speaking harsh still they are not giving reply what is the meaning of this..fell very bad for the bangkok KFC service 1150

First KFC tried tonight was in line 23 minutes with 2 cars ahead of me and never got a chance to order. I then went to another one and was in line about a half hour… again just 3 cars ahead of me. Got 2 front and girl said there are no wings…. I said okay just the cake and the breast meal. Then she said I was wrong and have the wings. Okay fine..

Then she came and said we dont have the breasts… only in grilled.. I said just the wings and cake. Then she said she was wrong and no wings after all. The car ahead of me had left and I was ready to. What is going on lately. Have noticed horrible service and extremely slow in the last couple months. The people are very pleasant and the food has been good but who can wait that long.

Another thing is there are never potpies, never cookies. I was there between 8 and 9 and they werent that busy that it should of been that bad. You have to put someone on the windows who knows what they are doing. The store in Wauwatosa on north avenue front sign has not worked for at least 3 months. It is totally dark. The second place I went to was in Miller Parkway in Milwaukee…