KFC
Reviews and Complaints

We are regular customer of KFC, 6-8 times visitor, every time when we reach KFC after 10:00 staff refuse to deliver chicken items,

And pretend that this is late time we can’t deliver order,

We have came from 6 kilometres to eat food with my children but we are now unable to get food.

Also one staff mis behave us like we are asking food for free.

This is the date and time my order arrived:

22nd March 2023, 7:30pm.

My order number was [protected].

The store was KFC Colombo St in Christchurch, New Zealand.

I ordered 4 pieces of original chicken (2x 2 pieces original recipe chicken). When it arrived, there were only two pieces. I have tried to call the KFC store for the past 1 1/2 hours and the phone just keeps ringing until it disconnects. There is no way to leave a message.

Incidentally, the Hot and Spicy mini popcorn was also very dry.

It was disappointing to miss out on the two pieces that I paid for but the fact that no one answered the phone was concerning and showed very poor customer service.

I would appreciate an explanation of why I couldn't get through on the phone and a refund for the chicken.

3/21/2023 3:05 pm a Tuesday. D011011 2 18 2005. In the Town of Pomona, California on Arrow Highway corner of Town Ave/Arrow Highway.

I ordered one wrap with pickles and mayo. The picture on bill board showed a fully filled tortilla opened at one end with ingredients showing fully stuffed. I received a tiny burrito a piece of chicken one piece of pickle, it all weighed 3 ounces and was wrapped tight like a Mexican burrito. That wouldn’t fill a 5 year old. At $3.00 each that is a dollar an ounce and not worth a $1.30 total. Your prices are outrageous and I can’t support your company any longer. You need to see how wraps are made and offer that.

I have had two situations that were extremely horrible where I received expired food, and the wrong orders! I have attempted to solve with the staff and they were very rude to say the least. I have reached out to customer service several times in regards to the situation and I advised I don't want any vouchers, I don't want to be a customer any longer. I have been advised to get an attorney as we have gotten sick because of the food preparations that were received! I have received nothing at all, I received one message and I responded and have yet to hear back about a resolution! I have tried to be civil and resolve between us but if I don't get a resolution soon, my attornet will be getting involved and it will be a bigger situation than what I'm asking.

I went in to the Statesville, NC Glenway Drive location and employees treated me like they didn't even want to take my order. I ordered an original 2 breast dinner and a large order of mashed potatoes with gravy. got home and I received a crispy thigh and leg dinner (no gravy for potatoes. Called the restaurant to get this corrected, but after 20 minutes on the phone, no one would answer. wrote the corporate office (6 times) and I still have not received as much as an apology.

I guess my suggest to any one traveling thru Statesville, NC is go around the corner, we do have a pretty decent Bojangles.

This complaint started with my desire for a tasty and easy meal at the end of a very busy and trying day. I'm looking forward to an easy, I mean a really easy meal no fuss, no must. So fried chicken came to mind; Popeyes, Churches, Hip Hop or KFC!?!? So, I chose to have KFC’s out of an abundance of respect for the ol’ school everything and close to home taste. Well, unfortunately everything fell apart when I stopped at KFC Restaurant #071126 to make my fast-food order (see Attached). I know nothings perfect, but really you don’t usually expect a meal made from chicken (dry as fossils from the Searria Desert) that should have been tossed out at leased 2hours before I arrived to order. French fries the that challenged me for age, I was born in 1944. Ooops, almost forgot, the biscuits taste more like raw flower dough than bread. Yes, and 12 Honey BBQ wings made the same ancient archeological chicken meat. Outside the expense of wasted time, the cost for this little unexpected experience was $51.07 drive through ticket #1357.

Yes, I am being little facetious about the encounter, but customer/guest services is the most important part of surviving in business if that a consideration. Not to mention the reputation of the brand and the establishment. I cannot exactly say where the problem may lie, management and/or staffing but I can say something needs to change. Or maybe, I was just by happen state the one selected to be served the proverbial special sauce!?!?! I hope that what I encountered on March 16,2023 at 1848hrs, is not the standard customer service to expected from your establishment. I'm writing now as an afterthought, because at the time of incidence occurrence, I was so angered at the male treatment I could hardly contain myself. Now feeling better, and if anyone is concerned maybe, management might consider suitable training in customer service skills to be worthwhile.

We happened to be in the area and ended up at KFC Waited 25 minutes before being served to take our order there were 3 people in the restaurant working only one couple in the building and I can't tell you how many People might have been in line with their cars... They had to put down French fries twice as we were there as well as more Chicken. I have never waited as long as we did in a line at KFC.. Someone could have come up to us and said something I told my friend just lets go somewhere else and it will be quicker but already been waiting the 25minutes he felt we should stay so we did. The chicken was not at all what was expected. Surly wasn't satisfied with the order there, nor the service. Would like to be able to go to another KFC and give another chance. Of course, with a coupon to buy again. It was the 16 piece meal...

Sincerely, Sherri Troyer

I visited Kanakarbagh, patna branch today and I order ultimate saving bucket, I feel hot so tell the manager ro keep AC on as I sweating and that time I already ordered my food. The behaviour of that lady manger is to bad she is saying AC is already on you can come and see I told her that I dont feel the AC after that I asked her to give me the feedback form she denied to give and said do that online and the way she is talking is very bad is that way you are hiring people that they will insult your customer. I will now never ho toh that outlet wrost service ever given bh KFC. While hiring hire good people as they are representing KFC not themselves.

My husband and I dined in at your restaurant on Galloway Avenue in Mesquite Texas on 3/2/23 at 12:15 pm. The entire visit, we heard nothing but the manager yelling and berating the staff. It was far from a pleasurable dining experience. When I tried to point this out to the female manager wearing glasses, and ask for her name, she rudely told me to “have a good day, goodbye”. I can’t imagine being one of the poor kids working for her! Someone needs to either remove her from a customer service role she is OBVIOUSLY not suited for it give her some extensive training and long term oversight.

I was one of the first customers on February 28, 2023 at 10:30 a.m., along with a coworker at your 5615 Milgen Road location in Columbus Ga

I purchased 4 chicken wraps, 1 famous bowl and a 2-piece meal.

Upon arriving back to my place of employment, which is only a 6-minute ride, I noticed my chicken was cold and tasted as if it wasn't cooked that morning. It was dry and I usually have no complaints at this location because I eat there at least 3 times a month. I also noticed they seemed to be understaffed as the lady who took my order was working both front=t counter and drive thru. I ordered 2 thighs and received 2 breasts. I did correct the gentleman when I saw him preparing my order, but I still received the wrong pieces. This is one of my favorite places to eat and just wish they could have better training and pay closer attention to preparing orders.

The Store in Pikeville.ky you have a employee her name is Mina she is very rude to customers and I mean everyone. I quit eating there because of this Person but I was craving Chicken so I stopped by to eat she is so rude like we are in her way...I spoke to a family that was leaving the store and She told me she was frin Matewan West Virginia and tgat was her first time eating there and she would never be back.because they was treated do bad by this person who is Mina...you need to go as a Customer and observe this person who is Mina...she can barely walk she hangs in to stuff to get around she keeps a snarl look like she can kill you...this store needs to di something about her...I love KFC but I don't go there much because of the treatment you get

About midday on 26/2/2023 entered the Bomaderry store just north of nowra , I ordered a Zinger burger meal deal with drinks and my wife ordered a zinger wrap the store was not busy , when I received my order , there was no burger just nuggets , I went back to the counter and said mate you got the order wrong , to which said no problem bring it back I will fix , but the girl who was the shift leader / manager I think , was so rude and tried to tell me it was my fault when I was "thrown a burger on the counter " , I took it even though it was still not the right burger I paid for , I will never use that KFC again and am telling all my friends and family to avoid it like the plague ,

We bought a family treat 8 piece on 25 February 2023 at 20:00 from Silverlakes KFC, when we got home we didn’t receive our mash and gravy like we should, the chicken was plain with no spices on at all, the zinger wings didn’t have any spices on and didn’t even give us a zing and even the french fries didn’t have salt on them. This was really poor service by KFC and I hope that this matter gets attention. Regards

I went to KFC on the 25th of February 2023 at Maluti crescent qwaqwa .i placed my order though drive through. I sat in the car for almost 3hours waiting for my order.when I asked a cashier why did they took long to give me my order, she said she was waiting for the chicken... Just imagine, how can u wait for a chicken for 3hours? I'm not happy at all

I ordered food on the Kfc app for delivery and paid for it, I was tracking the driver on the app , our gate security phoned us to open the gate for the delivery guy

We waited for him , after 15 minutes the app says order delivered .

Now we started to get worried because we paid already, we phoned head office and we explained the situation they gave us 2 vouchers that amounts to our bill

We were able to use 1 voucher the other voucher I’m unable to use it as it is not activated

I went and got a take out order and the clerk asked me if I wanted to give a tip. I said of course not, this is a take out order. I was there, maybe 10 minutes, come on... dude. When I got home I realized the clerk did charge me a tip... WHAAAT...

My son works in a restaurant and he gets that kind of tip for 1-1 1/2 hours of work at the same table. I'm anxious to see how this will end.

My email address: gary.[protected]@gmail.com