KFC
Reviews and Complaints

Being a regular customer. I know my meals very well. Today i ordered a Wrapsta box from KFC Flotida road and was highly disappointed. First the price went up which i didn't mind... I asked to swop my chips for coleslaw and wanted a side breast piece. When i go to work reafy to eat the wrap seemed rather small than usual and the breast piece as well... Even the bucket for 1 is a better piece. Then lastly i was given chips rather than what i asked for... KfC you have just most a loyal customer

On Thursday 7/28/22 at 6:15 pm I Kevin Poon when to the KFC at 112 N. Dupont Highway, New Castle Delaware, for a 12 PCS. meal which on the sign said 34.99, after giving my sides which were coleslaw, green beans and mac and cheese the lady told me the price was 34.99, when I when to the next window to pay for my food the price changed to 35.49, I explained to the employee that the sign said 34.99 and the lady quoted me 34.99. The employee told me there was a price change online and no one had a chance to change the price outside. I told the employee that KFC had to honor the price that is stated outside pertaining to that product, the employee refused to give me the food I order at the price that was quoted to me at the time I ordered it. We both know that anytime you purchase a product for the price shown, that is the price you must honor, it's all in good business. I know I'm just one person complaining about a price change but fair is fair. I've been coming to KFC for over 50 years. Sincerely Kevin Poon, [protected]

On Thursday 2022/07/28 my friend and I went to KFC at New Horizons in Grassypark. We always buy our lunch here and ordered a streetwise two x 2. The cashier told us that it wil take take 3minutes cause the chips is not ready. We went to the waiting bay cause we used the drive thru. It became 10minutes and I drove back into. the drive thru cause nobody came to say it will take longer . Noma then came and I insist to speak to the manager Lindelwa her attitude stank and she was of no help. When our order eventually came we discovered that our order was wrong and the food was icecold. Nobody assisted us further so we left not happy with what happened and it was the first time we experienced this type of service. We have now decided to no longer use any KFC. we will rather take our business somewhere else.

Very very very poor service!

From Mr Gordon

I have been to KFC many times where I live in Long Island NY so while on a road trip to NC, on June 30th, 2022, we saw a KFC sign and decided to stop to eat. We went to store #E320148 our cashier was Savannah while waiting for her to finish a drive up order another girl in the back decided she should move our food around in the little tray they had put the chicken into. First there was no reason to do this and second, she had nothing on her hands (no gloves). We were watching her first she was rubbing her face then she was playing with her hair then she played with our food. When my husband said something to Savannah, she was like it's no big deal that's what we do! To say how repulsed we were by the action and the attitude is an understatement. I will probably never go to KFC again. The point of this email is that your company needs to retrain your employees on what is acceptable behavior and what is not. I am truly so disappointed over this.

Mary Beiner

Travelled 9 miles to get the 9 pieces of chicken for £5.99, unfortunately the offer that was offered on the Tuesday for that price was unavailable. Travelled from Bridgend to Mc Arthur Glen in Sarn same story no offer. Everything on the menu was available at the regular price but no offer. I live 500 yards from a chicken outlet but K F C is a nice change and also nicer. I have never had a dissapointment in the past, and I have been a regular visitor to K F C in the past but I may now stop going due to this fiasco

M writing this message with a broken heart m kids they now having a running tommy because of ur meat that I complained about yesterday u never came back to me, m so pissed kfc

Hey m not happy about my meal i bought KFC 9 piece at riverside view today some pics looks very small and the meat all in all its very dry and normal m KFC from riverside itd always fresh and juicy

Waited there by the counter for 15 mins, the order taker (supervisor) was busy with one of the customer mobile installing kfc app, didnt even make an eye contact, he screamed ou loud to call one of the crew, even I got scared, I left then I went back he was not there another crew was there busy loading meals, I asked her to talk my order she looked at me and went back to her work with not even one word, I asked her soooo, she rolled her eye and said ok then what do u want, I told her nothing and I left, do u have a customer service at kfc?

THIS IS ONE OF THE WORST KFCs THAT WE HAVE BEEN SERVED FOOD FROM - We got our food around 3 pm and started to eat it about 15 minutes later; the chicken was tough and chewy and dark brown like it was double cooked, or the chicken was extremely old...They do not care about their customers. KFC SHOULD NOT HAVE SOLD THIS CHICKEN- it needed to be thrown in the trash (15327 Wallisville Rd, Houston, TX 77049). DO NOT ORDER TAKE-OUT; YOU DO NOT KNOW WHAT YOU ARE GETTING.

Yesterday, I bought an 8 piece chicken meal. The original flavor tasted like fish and three of the pieces were actually broken chicken wings. The biscuits were over cooked and inedible. The mashed potatoes and gravy were fine but the cole slaw tasted pretty old; we had always loved the slaw. We threw the meal away and didn't trust eating it. VERY DISAPPOINTED, VERY! I wasted over $24 and still was hungry.

Karen Keefe

190 Ham Rd

New Durham, NH 03855

[protected]

On Fri 7/15 @ about 6:35 PM, I ordered a bucket meal @ your Seabrook, NH location. That was a huge mistake! Previously we’d had a couple of less than stellar dinners there and have not been back to KFC since early 2021, so we thought we’d try again. The receipt is mostly unreadable as it looks like register needed ink. It looks like the restaurant # is: G445007 and receipt # 1054

I paid extra to swap out a thigh for a breast and total paid was $37.15

The chicken was inedible! The coating on skin was soft & goopy & coming off of the meat. The meat, dry & barely warm. It looked & tasted like it’d been under warming lights for sometime. The coleslaw had a funky taste & the biscuits were dried out & inedible. Could have used them for hockey pucks! The only things edible: the mashed potatoes & gravy. Definitely not worth $37 though.

I really hoped I’d have a better experience than last time since there was a line of cars and thought the chicken would be fresh especially since it took just over 20 mins to get to my turn to order. All in all, you have a serious issue at that particular store. We’ve tried it on 3 different occasions and have yet to get a decent meal there. I think next time we want fried chicken we will go to Popeyes!

I was given a gift card that had 25$ on it as a gift. I went to KFC in Naugatuck, CT on Rubber Avenue to use the card. My total came to roughly 18 dollars. When I tried to use the gift card, it would not register as having money on it. I ended up having to pay for my order in cash. When I checked the card number online when I got home it still said 25$.

I had company coming for dinner and it took me three stores to get service and when I finally got my food it was awful. It was July 8th about 2pm when I went to the first KFC he told me to drive around the parking lot for 20 minutes and maybe they could get there cash register to ring things up. I chose to go to another KFC and she said she was having technical difficulties so I went to a third KFC. I placed my order and she said they only have part of my order so I changed everything. They didn't have enough extra crispy so she replaced it with original. I got five mashed and gravy and biscuits also. When I got it home the chicken was so dry it crumbled and was not edible too much time under the warmer. The biscuits were little bricks and the gravy was dark brown and watery yuck. $74.38 later and after 3pm, I threw it out and ordered pizzas for my guests. I was embarrassed to serve it to my guests. I used to love KFC but it will be a long time before I try again. I would love a refund but where do I get that!

Visited the power line store in Deerfield Beach Fl. Cole slaw was delicious; however the biscuit was hard as a rock. Had to be trashed. The chicken was very over cooked and very chewy. We were there at 1:30 on a Sunday afternoon. Very disappointed. This was for take out.

We used to love Kentucky Fried Chicken. In fact, my grown sons have been eating it since they were much younger. As the song says, NO MORE, NO MORE, NO MORE, NO MORE.

What you are now selling is bones with breading. NO THANK YOU. The quality of your product has hit rock bottom and I predict that you will be out of business shortly. Consumers aren't stupid, but your management must be. GOOD LUCK, A CONSUMER WHO WONT BE BAMBOOZLED.