KFC
Reviews and Complaints

i ordered online and went there to pick it up and they could not fill my order i want a refund please. order number 2173426 total amount $38.45

To whom ever this concern this afternoon around 3:30 I went through the drive through at Blythewood KFC to place my order when I pull up to pick up my meal I pay the cashier for my meal then she handle me meal to me with one handle of the bag when I reach for the bag my whole meal fell to the ground then a manager came over and ask what happen she told her that my meal drop she didn't tell her that she reach me my meals with one handle of the bag not two handle of the bags then the manager said that food could not stay there on the ground so I hold up the line to pick up the food of the ground which I paid for that cost me $21.99 which that as a customer that I shouldn't been the one to pick that meal when it was not reach to me correct and then I turn around had to paid for another meal again for $21.99 when the employment brought me my meal to my car the second time I asked for a receipt he ask why do I need a receipt I told him that I didn't get a receipt for the first meal and I have the right to get a receipt when I pay for my meal there should be apologize because I shouldn't been the one to clean that food up and I shouldn't have paid for no second meal I am ask for a refund back this is not fair a customer was treat this way I will be taken my business to another KFC my name is lillie mozie my email address is [protected]@gmail.com the KFC address is 206 Blythewood Rd. Blythewood SC 29016 I hope that I be hear from someone

Rancid lettuce used in Crunch burgers left me nauseous since I had already eaten a few bites before realizing something was off.
Very disappointing, since it was the only meal I had eaten after a long day of shopping and I couldn't drive back to exchange it.
When I called the store to report it, I was told that the lettuce is fine and washed with veggie wash, then interrogated about what time I bought the food and each item I ordered. Both times I spoke to the manager, not once was an apology made. I was told she would give details to the senior manager who would contact me. An apology would have been appreciated and not made me feel like a liar. Very poor customer service, especially with something that has made me feel ill.

The KFC on maple Ave has the rudest slowest staff I'm a delivery Driver and I waited 30mins extra for an order that was suppose to be ready staff just sitting around not doing nothing the manager being rude and disrespectful because they wasn't doing there jobs. She should not be a Manger I wanted to talk to her boss but they are friends so I'm contacting you guys

Hello! I went to KFC IN ELDORADO ARKANSAS. I brought a 30.00 10piece meal. My chicken was very hard and old. I order original chicken. I'm very unhappy with my purchase as I live close to 25 mins away. This is not my first time having a complaint at this store I just decided now to do something about it. What can I do to get a refund or another meal? Your workers also was outside jus hanging out as I was pulling thur the drive thru.

Tuesday, 1012-21

Sir: last Saturday, I bought a 10 piece bucket for $12.99 in Albuquerque, 6200 San mMateo st., ne, from Arlene the cashier, she charged us $17.49 and the chicken was smashed together in the container. We got home and found all this out. I have been trying to call the store all day, but they do not answer the phone, I wonder why? Arlene caused this whole situation and she is playing a game with us the customers, Tim Woodhull, [protected]
Ticket #1912
LO39020
Time of purchase 3:11 PM
Date 10-9-21
Total spent $31.25

I came to this location on my way back to work and I regret it so much. I hadn't had KFC in so long and coming here reminded me why. I ordered a crispy big deal box and it was disgusting. The chicken was hard, the gravy had a little bit of potatoes, the cole slaw was warm, the biscuit was at the bottom of the box, smashed an falling apart. I paid cash and was given no receipt for the transaction.

Tonight I bought a KFC meal at the Monroeville, PA store. The order was for a 3 piece WHITE MEAT chicken meal with french fries and cole slaw, original recipe.

This is what was in the bag when I got it home: French fries, cole slaw, 3 pieces of original recipe DARK MEAT chicken.

Are your people not trained in the difference between white and dark meat? White meat is much more expensive than dark, so I guess they pocketed the extra money. There were NO napkins and, of coursed NO receipt (so no proof of the order).

I rarely go to this store and will NEVER frequent it again.

Since having a gastric bariatric bypass, I must be very careful of the foods I eat. KFC is one of the few fast food restaurants that I can tolerate, but the meal was certainly ruined for me tonight.

Heather Benes
[protected]@gmail.com

Just been to drive thou at Skelmersdale tuck 30mins to be seen the fellas attitude stunk for got to give us drinks we had to ask him when we finally got home food was cold what their was of it because half the order was missing so not impressed at all it really does need sorting out as it's a regular acourance and a complete waist of time and money .

I visited KFC today, 10/8/21. The time was 11: 05 AM. I noticed that the line was moving very slowly although they were not that busy. As I got closer to the speaker, I noticed a pattern. The window attendant was taking one order at a time at the speaker. The customer would then drive up to the window and wait for their food. In the mean time, the next customer was being made to wait until the first customer had their order and drove off before the next order was taken. The customer in front of me ordered several items and was told, " we ain't got none of that." One of the items that they didn't have, was what I wanted. So, when I drove up to the speaker, I asked the attendant did I just hear you say that you didn't have this item. She said no, we don't. I informed her on how bad the service was and due to that, I wouldn't be back. She yelled out the window " We don't care" The proper response should have been, mam, I am sorry but we don't have that item in stock.

My email address is as follows as I would like to hear about what is being done about this kind of service.

[protected]@gmail.com

Dear Sir / Ma'am,

Kindly note that on 3rd Oct 2021 around 12:00 Pm i had ordered KFC:
From Gmail: [protected]@gmail.com, Mob: [protected], Which was cancel due to double deliveries, But till now i did get back my amount as per your deliveryman he told that ill receive my payment with in 2 day (Deliveryman [protected]) .

Regards:
Alam Zeb
[protected]

I ordered on the kfc app and paid online
Date: 06/10/21 Store: KFC Port Alfred, Eastern Cape
They called and said they donnot have drivers instore and cannot deliver my food and there's nothing that they can do as the online system has nothing to do with them.

Paid €38:50 for a party bucket with a large bottle of Pepsi. Ordered from the restaurant for take away. Took food home and was unhappy the chicken was cold and greasy and pink inside. Just ate the boneless mini fillets and popcorn. Then the Pepsi was flat not one bit of fizz. Was very disappointed it was for my daughter birthday treat I had to go to another restaurant and order burgers told the child that KFC was closed.

I went to the KFC in Bethalto, IL today after church for a lunch pick up. The drive thru was VERY LONG and I saw a gal come out of the building carrying a sack purchase along with a drink and get into a car. I thought that if I went in instead of waiting in such a LONG drive thru that I would get my order sooner. I pulled over and parked. There was a sign on the door which read that the DINING ROOM WAS OPEN. I went in. Nobody was in the dining room. I stood at the counter for what seemed a longer than usual amount of time before a gal came from behind the chicken rack and told me that they were not taking inside orders at the counter. I thought to myself, , Gee, thats kinda strange considering that the sign on the door says that the DINING ROOM IS OPEN. IF the DINING ROOM IS OPEN then HOW would someone get any food to eat inside IF they went into the dining room IF they are not taking orders from the inside counter? And WHY did I see a gal some out the doors with a KFC bag and a drink and get into her car? I was just a little bit mad because the drive thru had gotten even longer during the time that I got out of the line and parked and went in. I was pretty miffed. I mean, am I wrong to assume that IF the sign says that the DINING ROOM IS OPEN that they would naturally be taking INSIDE ORDeRs at the COUNTER? Well, yeah, they would have to IF they are telling people that they can come into the dining room! AM I RIGHT? Regardless I left the KFC and was a little ticked off and who knows if I will ever go back. I think KFC or the people in charge at this location need to get their stuff straight as to whether or not they want people inside their eating area and HOW they are going to get food to them.
Signed. NOT HAPPY ABOUT MY VISIT TODAY.

I visited KFC on Nine Mile Road, Pensacola, FL today. The dining room is closed so we went through the drive-thru. A girl took our order and then asked us to pull to the parking lot and wait and it would be brought out to us. There were multiple other cars parked in the lot, also waiting. Finally a young lady came out and knocked on the car window, asking if our orders were for 3-piece combos and if we chose original or crispy. I confirmed that we had ordered two 3-piece combos, both original recipe. She went back inside and 26 minutes after giving through the drive-thru, she brought out order out to us and said "Sorry for the wait. It's hot and fresh." We left and made the 7 mile trip home without checking the order. When we arrived home, we found the combos included 2 pieces of chicken and only one side when there should have been two. While we were waiting we witnessed others parked in the lot waiting who were frustrated with the long wait and one lady who, although she had paid for her order, drove off angrily. This restaurant has been closed to inside dining since Covid. it would seem that simple drive-thru orders could be managed better. We paid for an order we did not receive this evening.

Purchased a 3 piece big box meal and I asked for original. I got burned crispy chicken I went back inside the store before I left and showed them the chicken and told them it's burned and crispy. I didn't order crispy I wanted original and not burned. My issue was not resolved and I just left cause it wasn't going to be taken care of. I didn't like the way they addressed my issue and I didn't feel like it was important to them after I already paid for my meal.

I arrived at the KFC, located at Central &Baseline Rd, N/E corner after 10:00am.
I went through the drive-thru since the east/side entrance's door was locked. I asked the employee that I only wanted a Large Cole Slaw. The Hispanic employee said they were having problems with the cash register and could not sell any products. I agree to pull forward to the second window, since the employee said it would be a few minutes. When I parked and elected to wait; after 5 to 7 minutes, the Hispanic employee asked me to pull over onto the eastside, and wait. I said I would rather not since the Sun was hot and shinning. After I waited a little and after no one opened the eastside door, I just left and went home, and filed this complaint to resolve this issue and the unfortunate inconvenient experience, I had to endure. Thanks

Hello I have always enjoyed your chicken.
Having said that our last visit for take out was not very good.
the service for takeout was great not so much for the food.
on 9-18-21 store # D251001
ORDER # 2746
The biseuit where cold and dry
and the chicken was over cooked.

I've called the location to complain about the young man working drive thru that was extremely rude over the intercom pulled up to the window and still rude. Maria Ponce is the head manager in charge called a few times and no answer never again will I go to this location!