KFC
Reviews and Complaints

On the 8th of April; I have requested a meal through the wbsite of CFC in Jeddah - Saudi Arabia and the company is rejecting to refund the amount of 125 SR in spite of many trials to call them.

The order number is [protected]
The order Date is 8/04/2020

This behavior from un-resposible management makes the image of KFC in a very bad situation and makes me very reluctant to order any meal from any KFC branch in Canada, Saudi Arabia or Egypt where i have frequent visits.

Thanks,

The only restaurant in the world that does not recognize that the food provided is food for humans not for a beasts, I spend 20 years of my life and I deal with restaurants except that the possibility of submitting the order cold or the soft drink without gas or the sandwiches provided are cold or withered is a possibility of only 1% Except KFC, the probability is 99%, and the possibility of submitting the order in normal way is only 1% only))))))) We are not asking a miracle from you, just respecting the customer and to provide food in a way that is suitable for eating without the employee's objection, or asking the manager for something that is basically my right, you're taking your full right so please give us our right.

Thanks and best regards hope I will find reply to my email [protected]@alamindecor.com

KFC Bukit Sentosa Rawang
Store ID: 1010820
April 4, 2020
Paid for meal and still had to wait in the heat for over 30 minutes to get it.
There wasn't many people waiting at the time. Wait time shouldn't be this long.

To whom it may concern,
What are the black flakes on all the chicken. Is it black pepper. I'm allergic to black pepper and there are a lot of consumer that can't digest black pepper. I will take your chicken to a county food alliance to detect the black pepper on all your chicken. The chicken was so crunchy and tasteful back in the 90's.
Your corporate must to of went to a cheaper chicken product. The chicken taste like there's a lot of steroids. Can you please make your chicken without the pepper flakes.
Thank you

I ordered before the closing time. After an hour when I called the helpline to check the status of my order, I was told that my order has been cancelled and can not be delivered. It was 3:45 in the morning and I had to sleep hungry. I had ordered at 2:50 and the branch closes at 3 but still my order got cancelled. I was not notified until I called which kept me waiting for more than an hour. Very disappointed and hangry.

On Feb 14th 2020 we purchased a 12 piece box of chicken at the above address. It contained 8 wings and four other pieces of chicken that did not have much meat on them. It tasted burnt or over cooked. We filed a complaint and received a validation code of 58911. We went to the store today with this validation code. It did not mean anything to the manager.
I would like to know what you did with this complaint and what benefit is it to the customer to complain. my e mail address is derrill.hynick @bellaliant.net
Derrill Hynick

got a box of 10 pieces of chicken all the chicken was small pieces I complained about this 3 years ago...you still have not done anything ( bigger pieces ) churches chicken got big pieces and popeyes you all suck
will not get chicken from you ever again If you start having big pieces again like the old days i may come back

I have visited this particular KFC 6 times in the last 4 months and each time I swear I will not go back. Every employee I have encountered have been slow and inefficient with I dont care attitudes. Every time I experience that at this location I think about the wonderful employee's at Chick-fil-A and popeyes chicken.
Here is my most recent experience:
Pulled up to speaker and after several minutes of no response I tried talking to speaker in hopes they just hadnt noticed that I pulled up. After 4 more minutes an employee finally came over speaker asking for my order. Note: I would have given up and pulled away but I was blocked in by another car behind me. I ordered a #4 meal (4pc tenders, mashed potato's and a Pepsi. I was told the total was $6.81. After 10 more minutes waiting on the 2 cars in front of me to get their order I arrived at window, confirmed the order with a Pepsi and handed the employee a Ten dollar bill and the exact .81 cents in change. She put it in register and handed me back 3 $1. bills. I advised her it should have been $4. change, she looked stumped and reopened register and proceeded to hand me .19 cents change. Once again I advise her that I gave her $10.81 towards a $6.81 bill. Her response was "whatever" and she gave me the dollar I was owed. She for the 3rd time asked me what the drink was and I told her Pepsi. She returned, handed me my drink and closed the window without a thank you or any kind of courtesy. I left vowing never to return and yes you probably guessed...I didnt get a Pepsi, but got iced tea? Never again.

I want to complaint about the service at here . Very unfriendly . Not either ask i want what type of chicken. And i have to wait until 30 minutes without say anything why should i wait . And other customer wait to cashier and none off staff greet her. She wait about 10 minutes at the cashier even other staff see her . Please improve your customer service next time . Thank you

I had ordered kfc chicken online today dated 10/03.. around 4pm.
The mega deal offer 12 piece chicken and medium fries.. costing 45 qar. My order number is 6469119. What I found was that the chicken was all hard and dry. Its not seeming fresh. I think it is old stock. I had to throw it coz I just cudnt chew the chicken properly as it was very dry and stale. Only one or two pieces seemed fresh. I think the more offers ur giving the more the customers are getting cheated. I hope this won't be repeated next time. We lost our money buying this and hope we won't lose our health too...! 😓

I bought a bucket meal got home they forgot 4 pieces of chicken and fries

Visited the above branch of KFC on 3-9-2020 about 1.30 pm ordered REG BOX ML, fillet burger, chicken, cobette, regular fries twice with a friend plus one coke and one still water.When food arrived fries were very dark and oily (fried twice) even on some of the fries the skin was still on. My friend took the fries back and was given another two portions which were hardly any different to the first lot. cobette's were very tasteless as they were sealed in a small bags with juice. How are the managers allowed to operate KFC branches with such poor quality food service? Sorry to say it will be the last time we use KFC because of the poor quality of food. The last time i had KFC was about 5-6 years ago from a branch in Tottenham High Road, North London where the food was at a much higher standard. My friend even had to go to hospital after he started vomiting because of the heavy taste of oil. KFC had better look into this as they will be losing a lot of customers if they continue serving food at this standard.

First I waited 45 minutes for 7pc Meal and Fill up Meal. I was at work all day and then after coming home to feed my family, they were excited to eat KFC again. But it ended there because 1 bite in and the chicken was full of blood. Every single piece, and we decided to throw it away. That chicken could potentially get someone sick, I'm deciding to speak up. I literally wasted my hard earned $35! I had to buy more food for the family because the chicken wasn't safe to eat. KFC used to be white rich chicken, now its lost its original taste and is bloody. I'm so disappointed in the company, they have been losing their original taste and value for awhile but now this crosses the line. I will not eat here again and will advocate others to not eat KFC unless they change what they serve to their loyal customers.