KIA Motors
Reviews and Complaints

My paint has started peeling on my door and by my windshield. Very poor paint job. Love my car but will not buy another. I had a body person look at it. Definitely a company issue. My car has never even seen salt or snow as I am in Florida in the winter. If the try to tell me it is a salt truck, they will be told. I am going to the dealership in a week but from the sounds of it, I will likely get the runaround like everyone else seems to get.

reference complaint #[protected] . how can I send a follow up

On 9/14/19 I took my car to Team Kia of El Cajon Ca. I asked them for a second opinion of an engine tick/knock in my 2013 Kia Soul. They called me with 90 minutes and said I needed another engine. They asked me to provide the necessary service documents, to validate the warranty. I brought the required papers by and they proceeded fix my car. They were professional and courteous at all times.

I just wanted to let you know that in my opinion Kearny Mesa Kia San Diego, is not providing the customer service as other dealers. I think it all starts at the top with Operations Manager Cainen Wong. I was getting nowhere at KM Kia with recommendations for costly unneeded repairs. Mr. Wong approved these recommendations and told me, if I didn't like the recommendations, I could take my car somewhere else. I purchased my car at KM Kia and didn't want to go elsewhere. Mr. Wong basically chased me away with his unwillingness to solve my problem. Mostly his poor customer service and stern attitude . Thanks

I have visited the showroom of vihaan auto dealer for kia seltos, I as of now have volkswagen vento 1.5tdi dsg highline plus diesel sedan which is just 9 months old which I bought after negotiation (on road price 17.31lakhs) I got it for 14.5lakhs — I reached vihaan auto for upgrading to kia sletos gtx+ petrol dct, the evaluator of the company quoted my vento sedan for 5.7lakhs which is seriously carelessness in handling the case and doing unprofessional way for evaluating the vechile and quoting a price of 5.7 lakhs, we have got the vento evaluation done at other car dealers where it was quoted as 10lakhs please — how come such a huge difference in evaluation between one car company to other — also a car which is just 9 months old if we take depreciation year on year also it will be 20%, we are fine to go with 10 or 10.5 lakhs as a final price as per the market.
Discussed with bmw, volvo, volkswagen, skoda... Where they quoted 10 lakhs as maximum.
Request your help in doing proper evaluation so that it will help me to go with the kia seltos gtx + dct please — I am selling the present 9 months old vento due to health issues please and nothing else.
So please help with positive response. My contact details are [protected] and [protected] — I am from india please

Hi,

i have a KIA Sportage 2017. following chassis Nr. KNAPR81CDH7294003 and my Left handside Back door small glass has broken and it is with above part nr. this car has been bought with privet glass. No where in the world i can buy the privet glass from non of the KIA dealers. the only thing that i have found now is in Europe a green glass and i am using foil to sicker it.

I find this quite unantiquated from KIA motors that they made a part and placed it on a car but don't have the part if something happens. also the car is only 2.5 years old.

can you tell me how i can get this part please.
attached a picture of what i need. a small black dote with a flash next to it.
thank you.

you can reach me:
m.[protected]@transcor.nl
Mobil +[protected] i live in Holland

Sir, it is to inform you that I book my kia car on the above said car dealership on 20/07/19.that the officials of the dealership told us that they will deliver us car in first week of September . Now I am contacting and visiting them again and again but they dont have any satisfactory answer and postponing the matter on one pretext or the other and they are giving car to the people who have booked after my booking and as per there desire .i am shocked that no they are telling me that you will get the car in Nov. my booking is in the name of sh kuldeep singh s/o sh ram singh and my mobile no [protected], [protected].copy of the receipt is attached here with for your kind perusal.

I have tried reaching you all multiple times.
Have registered complaints through phone and via web portal also. But haven't received any response yet. The inexperience of Kia Motors India is showing up.

I have pre booked (on 12th July) my car even before official booking started. While booking executives promised to take me as priority and deliver my car before August end. On follow up they are still saying shortly will deliver your car.

I have sold my car based on your commitment and is suffering now. Kia motors have cheated me by promising early delivery while bookings and not delivering the same.

Dealer is just avoiding me and giving false dates. It looks like booing my car @Kia motor was biggest mistake. Dealer dosent helps, customer care just say will come back shortly and none of them respond untill I chase them. On follow up with customer care they say will come back to you but never respond back.

Have never seen such customer service which leaves the case open even days after complaining. Inexperience of Kia motor is showing now, God knows what will happen with car.
I strongly believe Hector is far better than Kia and more transparent also. They closed their booking and are very pro-active.

Poor service.

For the past few days my 2014 Kia Forte has been slow to accelerate and losing power. Yesterday I took it into Dutch Miller Kia in Charlotte, NC for a diagnoisis expecting to learn of some sensor I needed to remedy the problem. Instead I am told that although (per my windshield displayed oil change reminder sticker) it is not yet time for my next oil change there seems to be little oil in the car. In fact, there is internal engine wear that has caused the missing oil to burn and also has burned out the catalytic converter. Unfortunately this repair is not covered because I have 107, 068 miles on the car and will cost approximately $4, 000. Of course I am stunned especially since this conversation was amazingly similar to the conversation I had in July 2016 at Fort Mill Hyundai when I was told that the oil in my 2011 Hyundai Sonata (that I had paid off that very week) has also mysteriously disappeared and that engine seized and must be replaced. For the first time I realized that somewhere deep inside I must have bought into the fact that I somehow was negligent with regard to my Sonata, why else would I purchase another car from the same manufacturer. I can't help but feel foolish as both cars now sit in my driveway. You know what they say...fool me once...you know the rest.

My Lorry 2900 was repaired in KIA HK twice consequently for the aircon matters, but still not working. The technician there did not give answer seriously.
Eventually, they said the lorry needs to change the whole aircon system which costs a nig fortune. At the same time, we have no truck to be used for at least two weeks, which costs us more for renting another lorry to do the delivery!
Their boss, Mr. Mak, and Ms. Mak do not reply to us in a reasonable time.
We have no other alternative/no way to make a complaint...
How can we present our angry and dissatisfactions towards a giant like KIA?

It has now been nearly three months since I first submitted an invoice for reimbursement. I sent a follow-up to you close to a month later, and both e-mails have my address listed on them. You claimed the check went to an old address on file and that a new one would be out in one to two weeks. It's now over a month. I am beginning to understand why KIA has a one star rating on their customer care website.

Curiously, I'd like to know how this happens and why our company seems to be so bad at taking care of your customers. Is this the design and culture of the corporate structure? Are you all overworked? Does anyone actually care about customer service?

It's hard to imagine, and if it is the result of how the corporation approaches these matters, then I feel badly for you having to work in that kind of environment.

In any regard, would you please provide mw with some kind of an answer as to why I still do not have my reimbursement or if it is coming at all. I need to know what to do next. VIN 5XYKT4A11BG090304. [protected]@bigjoestout.com

Thanks,

Joe

Dear kia india team,
I purchased new kia seltos car on 23/09/2019 from west coast motors ahmedabad, gujarat. But when I take delivery from showroom car does not start, I think fuel may be not filled. Suddenly trying three four times engine start, after I was facing same issues many times, after I complained to dealer some people from workshop was come and check my car and they said now car is ready, after next day same issue repeat and I complained again and again driver came to my factory and take my car for repair and same time told me I will connect your car to software and reset all things now will never having issues, and next day I am facing same issue and I complained to dealer and force to change my car, and dealer take car return on 30/08/2019 and gave service car on 06/09/2019 (mahindra marazzo) and promise me to give new kia seltos car with in 4 or 5 days but till today (18/09/19) I not received new car. I am calling to sales manager daily he said your car is ready I will call you when its leave from kia india, but till today he was never call me, so kindly tell me what should I do.?
My contact details:-
Name:- harsh arvindbhai panchal
Mobile:- +91 [protected]
Email:- [protected]@gmail.com

On Saturday August 24th 2019 around 6 pm I got a flat tire. I called roadside assistance and was told It would cost me $139.00. I told them I have free roadside assistance. My car is a lease and I got in April 25th 2019. They said I don't have a road side assistance program. I hung up and called my insurance company whom did not put roadside assistance on my policy when I got the new policy for my car.

I then called Kia roadside assistance again and was told it would be $159.00 because I called a second time. I paid and they said they would mail me my receipt. Which I never received. I was towed to Gateway Kia Denville NJ. Anthony Hyatt told me I do have the free roadside assistance.

This is my second request for a refund of $159.00.

Please contact me at [protected] or email me at [protected]@weichertfinancial.com

Joanne Benito vin #3KPF24AD0JE099815

On 5/6/19 I had my Sorento towed to Fuccillo KIA of Clay (315.657.9000) for repair. Seeing I could not drive the car I had it delivered before my scheduled appointment and the rep. said he would try to fit it in. After about 2-3 weeks of not hearing from them I placed a call and was told they had discovered an after market car starter that was not wired in correctly. I okay'd the removal and rewiring.

2 weeks went by without contact so again I initiated the conversation. At this time and after being tossed around and on hold I started to become frustrated with the level of customer service. I also started to feel less confident of their professionalism. I was told that they had been running tests with KIA feedback to determine what else could be causing my car not to start properly. I was told they thought it "might" be the smart key module. I was not happy with the lack of confidence the part would fix my issue, but I wanted my car fixed so I okay'd the order and installation of a $600.00+ part.

Another 2-3 weeks went by with no word from the dealer! Again I had to call them and was told very abruptly that the part did not come in. At this time I contacted the manager. I spoke to him about the horrible customer service and lack of communication. I was never offered an apology, nor did I get the impression he really identified with the seriousness of the service or lack of I was receiving. When I asked him about a courtesy vehicle I was ignored and never offered compensation. As of 9/11/19 my car is still not fixed and I have been told by KIA that the part is still on back order with no ETA!

I want my car repaired and compensation for the thousand plus dollars I have had to pay for a rental!

I do have voicemail recordings of calls, but was unable to submit them due to the format. If you wish to have those I can provide them.

Hello and good evening my son purchased this car less than a month ago from the KIA dealership in North Huntington PA. This car has been to the dealership over 5 times for the same issue the second day he had this car he had to get it towed to the KIA dealership in Wexford Pa while his car was in this facility they lied and said they fixed and checked his E BREAK and regular break and the same problem continued the next day. The issues that this car has had is that when he is driving the car it is either stopping on its own and will not go or slowing down while driving. This is very dangerous.My son is a 19 year old college student and he should not have to deal with this while trying to go to school and get an education. He was also told by the mananger of the north Huntington store that it would take them 5!months to fix his car . What I suggest is that they give my son his down payment back or a new car with the same payment. His car payment is due at the end of this month and I don't think he should have to pay it he has only driven this car 2 times .I can be reached at +[protected] and my name is Sonya . Thanks

I purchased my 2013 Sorento with an upgrade GDI engine as a new vehicle in November 2012. Have experienced numerous serious and expensive issues with this vehicle in the past two years. Currently I have a KIA case number [protected]. Case manager not showing me even the courtesy of returning my calls. Continued periodic check engine light problems. The last, Aug 20, 2019 I was told that my vehicle requires a new engine which I will have to pay for. I have kept my oil change appointments for the entire time that I have owned this vehicle, the last of which was in July 2019. I have an open case with the BBB also, case # 1925140. The issue with this engine was and is not my fault. Dealership will provide me with my service records tomorrow September 10, 2019. Needless to say I am extremely upset and will fight KIA case managers decision as vehemently as I can.

My name is Miranda Gallegos I own a 2012 KIA Sorento Vin # 5xyktca65cg233388 I'm waiting on a reimbursement check from consumer affairs. It's been 5 weeks they keep giving me the run around Everytime I call. I never get a straight answer from consumer affairs. Ive lost alot of money due to this whole situation. You can contact me at [protected]. I'm not sure what else to do.

I purchased a 2018 Kia Cerato from SVM Kia Roseville and took delivery of it on 2 September 2018, the registered No of the vehicle is CR*51*KO .

I took the vehicle back to Kia 14.8.19 for the 12 month 15000kl service. I advised them on booking it in of the problem I was having with factory fitted GPS system in so far as the system was out of date from the date I purchased it and cited examples of how I was using approaching a set of lights which I knew had been in place/existence for over 2-3 years but the GPS advised to take the second exit. Other examples of where the system advised me to turn right but again from my own knowledge I knew that was wrong as the street was one way.

It was obvious to me over the first 11 months I had the vehicle the GPS system was hopelessly out of date. I left this issue to have rectified on 1st service which was done on 14/8/19. On booking the car in I raised this issue with Eliza Brown of Kia and she advised me that GPS updates could not be done unless I paid $300.00.

I found this was very strange for such a policy to be in force via Kia Australia, I complained to her about this and she advised to put my complaint in writing to Kia Australia. I am sure that if the GPS system installed in your vehicles sold, it should be updated for at least the 1st service without charge to the customer.

Sincerely
Ray Bowles
[protected] or ray.[protected]@optusnet, com.au