Kroger
Reviews and Complaints

I purchased 1 package of 24 silver foil Baking Cups on December 22, 2018. Package description lists 24 silver foil cups (item: [protected]). Package contains 22 baking cups.

No refund or replacement requested.

Not sure if this is a continuing problem, or an error in this batch.

Please check packaging for this item to make sure all future packages contain advertised quantity.

My local Krogers store in Mt. Gilead Ohio does not have ClickList in their store and I would have to drive 18 miles to a store that does. I only live 4 miles from my local store. I don't think its fair to offer good coupons on ClickList and because my store doesn't have it we cant use them. Everyone should get that chance if our local store doesn't have that service. I really use your coupons and got excited when I seen free turkey but not for us. Thank You

I hear in news today Kroger brand ground beef was recalled so I called Food 4 less where I bought ground beef to ask what I should do since I bought it on Sunday. Store manager stated this was an old recall and meat was fine I said no this recall was just announced today he said our warehouse already discarded meat that was recalled.
I then decided to look at USDA website which states beef should be returned to store. I then call food 4 less customer services and ask again what I should do they said return meat to store. He put me and hold and contacted someone at store where I purchased meat he was told they received email yesterday and meat was thrown out. I bought my meat Sunday so why did manger give me wrong information? I said why is manager telling me with confidence that meat was good. Called manager at food 4 less to let him no what I was told he said well bring meat back if you dont feel comfortable I said well meat has been recalled and you gave me wrong information he sarcastically apologized and spoke over telling me I could return meat.

My dad purchases Kroger brand turkeys each year. This year his 13lb turkey was only in the oven 2.5 hrs. when the popper went off indicating the turkey was done. He thought it is was odd so he left the turkey in an additional 30 mins., removed the turkey and began to slice the turkey. Only the top portion of the turkey was cooked. Everything mid point down and near the bone was raw or near raw. Since he had already sliced the turkey it was kind of wasted at the point. He salvaged what he could and had to cook the rest in the oven for the dogs :( we are lucky we didn't get sick.

Not a cool tom turkey from you guys this year. very sad.

Thanks,

Kelly

On Nov. 23rd I went to the Krogers on Winton Rd, in Finneytown, to buy a Crockpot (cook and carry 6 qt) that was supposed to be part of your Black Friday sale. You actually advertised 3 different sizes but I was interested in the 6 qt. You had it on sale for $19.99. I showed up at 7 a.m. hoping to be one of a few that were at krogers that early while everyone else was at Walmart, Sam's or other traditional black Friday stores. I asked an employee if they knew where the Crockpot was that was on sale for black Friday. He stated they were looking for them and it was possible they had sold them all. I asked was he referring to the ones that were to go on sale on the Dec. 23rd. He stated yes. I asked another employee, just to confirm what the other employee said. She also stated the didnt have them. Very disappointed and aggravated I went to the Krogers on Hamilton ave in North College Hill. An employee there at least looked around the store, trying to find the item that was supposed to be on sale. She asked another guy who told us where there were some crockpots were. They too, had just opened and by this time it was 7:30 am. Still did not have what was advertised. This was a digital coupon that was to be downloaded prior to Friday and be redeemed ON fri, I thought. I had to go to 2 kroger's to still not get what was advertised. I did buy the 4 qt crockpot bit I got out of my bed at 6:30am to be there by 7am, someone who rarely gets up that early for anything and I feel like a fool. Again, why wasn't it available if it had been advertised all week! My Kroger customer number is [protected] 0. [protected]@gmail.com
Pamela Johnson

I was accused of stealing by a so called manager at the oak Grove Fred Meyer at approximately 9pm November 24th. I came in to return a few items for in-store credit and they refused the transaction. I asked to speak to a manager and some arrogant unprofessional frumpy little man told me I had stolen the items and took them from my possession and told me to leave. I responded with the fact that the items were undiubtedly mine and there was absolutely no proof to the contrary. He said that the woman I was with had taken the items and met me outside and I was bringing them back as a scam. I demanded to see any video of the incident and he said I had no right and the sherrif would be waiting. I happily requested he contact law enforcement and that hed be wise to put my items back on the counter, considering he was the actual their. He also commented on the fact that I have a tattoo on my hand, implying myself as a substandard example of a Fred Meyer cconsumer. As an honarably discharged Veteran of the US Armed Forces I am disgusted at the arrogant and ignorant behaviour of your "managerial representative". He refused to give his name so I took a photo if him and the items he attempted to steal. This is the Worste experience I've ever had in 25 years of going to Fred Meyer for my everyday shopping. From now on I will be using Walmart down the street and will be Sharing my experience with my brothers in arms.

I am an avid Kroger shopper. I go to the one in Union Lake. There are some very nice cashiers and baggers there.
The last few weeks there have only been 2 cashiers with long lines. Also no baggers. The cashiers have to bag or the customer has to.
I am not using the self check outs as that is taking away jobs. I think this is exactly what you want.
Also the express line is gone.
If this continues I will be shopping else where

I Beverly Slater am submitting this a second time because I don't know if was viewed the first time. I purchased a package of pineapple tidbits 5/27/2018 and while eating from container I saw a roach leg. I was informed to send roach leg to Pacific Coast Producers/Travelers while putting into container leg broke so I still have other part.
Pamela Mee called me and said it look like stem of product to them and I did informed her it look like insect leg to me. I informed her they need to get another viewer because I am sueing for $20 Hundred Thousand Dollars for having bug in what I purchased.

Thanks,
Beverly Slater
119 Alfred Drive
Vicksburg, Ms. 39180
[protected]
[protected]@bellsouth.net

My family recently moved into the Sandusky Ohio area. I visited your store on Perkins Ave. besides buying groceries I purchased a Fried Chicken Family diner to take home. My first time buying your Hot Foods, at home I served diner, the corn was overwhelmingly SALTY, unable for us to eat. The rolls were biscuits not rolls, and the chicken which I was told just came out of the fryer was old and barely hot. My family is a big fried chicken family and we use to get fried chicken at the least 3 times a week from Apples Grocery where we use to live. Im saddened that your quality is not very good, Im still trying to find our fried chicken place here in Sandusky, Myers is actually worse then yours and Walmart no thank you, hoping an Apples or Giant Eagle will consider opening a location here, or maybe you might upgrade your fried chicken.

I have loved this kind for a few years now...tonight, I made a sandwich from a brand new loaf...I immediately tasted Caraway seed, which to my knowledge has NEVER been included before in this recipe. I HATE that flavor ! It's my Cilantro ! - I continued eating, hoping it was a fluke...No such luck...I only used one slice of bread, but I must have hit about 10 -12 caraway seeds in that ONE slice ! - If I wanted rye bread, I would have bought rye bread... If the recipe has changed, I regret to tell you I'll be looking for a new favorite bread, as this is no longer mine...thank you.

I live in New Lexington, Ohio. We have a Kroger store there. In the last year or so, the quality of this store has gone down hill. They never have very much product on their shelves. I can run to the store with a list of about 5 or 6 items and only come out with maybe 2 of those items. This happens a lot! For example, I buy a certain type of string cheese. I buy it faithfully every week. There have been two occasions now where I have waited roughly 4 weeks for them to restock that item! When I have inquired about it, both times, I was told that they had it in the back, but it was on a pallet and not easy to get to at that moment... but then never got to it until about another week later. Now, I just went in there yesterday to see if they put it out yet and there is a Close Out Item sticker on this product... and there's no product there! I don't understand them closing it out when I know it is purchased frequently because they are always out of it. I can say the same thing for the yogurt I buy... the shelf is always empty. It seems that they also do away with items that are frequently bought? I've had many conversations with other people that have this same issue at our Kroger. It is just frustrating because to go to a decent grocery store, we would have to travel at least 30 minutes to do so. But, I am to the point that I feel I have no choice but to do so. I don't know what has happened to our store, but it really could use some re-vamping. They have these wonderful sales on produce... then the produce is rotten and slim to none. If you ask anyone who works there about these issues, they say the best thing to do is to complain to corporate. If it were just one product that I had issues with, I could accept that. But, I feel like it happens to a lot of the products I buy. Either the shelf is always empty or they discontinued the item. I'm sure this complaint won't make a difference, but at least I can say I tried instead of just complaining to everyone around me.

I appreciate your time.

On October 1st I filled out the paper work for my flu shot and the young lady checked the computer and told me I needed a pneumonia shot (turned out to be my 3rd) so needed less to say after receiving the two shots within 3 hours my body began to react. I called pharmacy the next morning to let them know but they didn't seem concerned. That same evening a pharmacist called to check on me and said he would call and check on me the next day, which did not happen. My body was in so much pain I couldn't even lay in bed. As time progressed the body continue to go from one thing to another and I ended up in the doctor's on Thursday and was advised I should not have had the shot as it made the 3rd and after 65 you only get one. The doctor prescribed steroids which I took. I spent the rest of the month of October going from one thing to another and apparently this ordeal took my immune system to the bottom.
I am a person that takes care of my physical well being, exercise and try to eat properly to stay well.

I bought a Kroger Brand Chicken Nuggets (exp date. 2020) last week. After opening I found that fungus growth on all the nuggets. My little son has eaten one before I noticed that. He also has some GI upsets/ Vomiting. I'm a regular Kroger customer. This is the first time I've noticed this type of problem. This, in my opinion is a very serious issue. I need compensation for that, otherwise I'll complain in Consumer Forum.

Paramita Bhattacharya
Ph: [protected]
email: [protected]@gmail.com

Wife & I have shopped the Kroger store at 2012 Wards Rd. Lynchburg, Va. 24502 for over 22 yrs. We went to the store to purchase Pepsi 2 liter drinks on sale for 88 cents. We live on a fixed income and purchase most items on sale. We had 10 Pepsi decaf, and 15 Diet Dr. Pepper 2 liters a bunch of bananas and a couple of bags of chips. When I placed the Pepsi products on the conveyor, the cashier told me I could only purchase a total of 10 of those items. I told her that the signage on the item and the sales paper did not state that. She told me that was her managers decision and asked if I wanted to speak to her. I said yes. After waiting for approx. 10 mins. the manager showed up, she was not wearing any visible name badge; she was African-American. the cashier told her and the mgr. asked what was my problem. I told her that neither the signage on the product, nor the sales paper reflected a 10 only limit on Pepsi products. She told me that was her decision. I told her I had worked for Kroger and never heard of that before, she told me that she had that right as the mgr. I told her I had a right to not purchase anything from her store any longer and that I was sure that the Timberlake Rd. store would be glad for my business. She told be quite flippantly to, "help yourself", turned and walked away. She was very rude and flippant for a mgr. and as a former Kroger employee, I thought "we" treated customers better. The wife & I left the cart, went to the Timberlake Rd. store and they were more than happy to have my business. My wife & I will never return to the Wards Rd. store again! I pray that you correct this lack of customer service immediately, if I was the District mgr., this person would be terminated! Thomas Frank404 Hackberry Rd. Rustburg, Va. 24588

The store I'm complaining about the Kroger is located at 3875 Chapel Hill Road Douglasville Georgia 30135. The complaint is against the pharmacy I've been trying to get my medicines at that Pharmacy for two weeks, they keep getting it wrong therefore it will not file on my insurance.so they want me to pay $28 that I do not need to pay the insurance covers my Lancet device and lancets. My name is Gary Smith my telephone number is [protected].all I can do is hope that someone in corporate reads this and realizes there is a serious problem at this Kroger. My next door neighbor also has problems with them he is fixing to change Pharmacy. Because they cannot get anything right.I don't expect to answer because if you care as little as they do you'll never do anything about it.

Frequented several Kroger stores, college station, Conroe, Texas produce and other had mold, not suspecting did not examine closely expecting it to be fresh. But, it's happening too often. Every time I am home from shopping. Stores miles away. Conroe store 90 miles away, something molded or spoiled. We need a store in Navasota, Texas. You have one in Willis, Texas, same small as Navasota. At least if something is spoiled I can bring it right back for fresh. My husband refuses to shop anywhere else. You have him hooked on discounts and coupons.

Nutritionist wife not happy!

Kroger.com
October 29, 2018

I live in Richmond Ky and shop at Kroger…average 3 times per week.

I have several issues with this location.

I shopped there today. When I got into my car to leave,
It took 20 minutes for me to back out of the parking space.
The drive through pharmacy and checklist pick up are
on the same side of the store. Cars continually lined up
blocking me from exiting.

Pharmacy - My wife and I both get our prescriptions
at this location. We have tried various times of day and night
to pick up scripts and wait in long lines because they lack
enough help at the registers to clear the lines. Often we
leave and go back to face the same issue.

My wife needs eye drops to treat glaucoma.
It is a regular need and most times is on back order.

Checklist - too often, as we shop, your employees are blocking
Aisles…stopping us from moving through without waiting or
Turning around to get where we want to be.
It appears your checklist customers are far more important
Than those inside shoppers.

Prices - you made a big deal out of price cuts and our
experience for many items we purchase convinces us
you have raised prices and then the discount
becomes the previous regular price.

I feel sure our business is not important and we have decided
That Miejer will now be our main source to do grocery shopping.

Kenneth Patrick

I was in Collierville at Kroger off Byhalia Rd. I had just picked up dinner at Chick-fil-A for my friend who just lost her fiancé and had her daughter with me. I stopped at that Kroger to purchase her a bottle of wine and when walking to my car talking with her daughter, I stepped in a crack/hole in the parking lot and fell hard. I didn't think much of it at the time because I was more focused on getting the food and wine to my friend. I woke up this morning very sore with swelling and contusions. I would hate to see this happen to someone else. I am going to the doctor today because I am scheduled to fly out to Boston on Thursday morning and need to be make sure no issues prior to flying. This happened around 7pm CT. The lady ahead of me in line witnessed me getting up off the ground and I am sure you can view the fall on the camera.
My cell and Kroger phone is 901.268.1105
Karen Love