Metro by T-Mobile
Reviews and Complaints

I got a receipt for moto G7 and Samsung A12 but only given Samsung A12. Refused to give me the promotion for a tablet. I felt insecure and I am closing the line as a result. I bought another phone with a different number since I don't feel my network is secure. Only receipt O see to phones but I received only one. Where did the other phone go. Address of the store 9711 international BLVD Oakland CA 94603. Employee Jackie. Receipt number 139220.

Aug 14, 2021 I went to this MetroPCS store "Wireless Proz Pacific" at 6138 Pacific Ave Stockton California 95207, for a Motorola phone.Jeremi told said they had no Motorolas in stock & wouldn't hav more for a while. He pointed out a Samsung A02 & told me about it.
I need a phone that day, so I got it, he did it as an Upgrade(unless U buy their phone for a new line & number it's an Upgrade). While seting up the A02, I heard Jeremi teli the next customers something that didn't seem right.next morning I caled the store & was told they had Motorolas in stock & they had som the afternoon before. why Jeremi lied to me, but I went the next day to exchange the A02 for the Motorola I wanted.
The manager refused to exchange. Corporate Store claimed they would get permission to exchange and call me back in an hour. That was 18 days ago. Cust srvc rep put a notation on my account to make the exchange. Eventually that afternoon the manager agreed to it. He played around for over 2 hours exchanging these phones + charged me for the connection fee that had already been waived. He wouldn't give me the phone after I gave him the difference in prices of the phones.
The phone is severly defective, malfunctioning with almost every attempted action.
I tried to get an exchange for a properly working phone, since that's what I paid for. Jeremi refused & I told him they were legally obligated to provide me with a properly working phone, he called police, told them I was a repeat customer who always starts trouble, makes unreasonable demands, disturbs customers so much that they can't do their business and have been complaining about me. ALL bald-faced lies. The police asked me outside, told me I'm banned from the store, if I come back, I'll be arrested for trespassing.
Still customer service reps and corporate store managers tell me go to the store, that is the only ones who can exchange the phone, or you can't exchange an Upgrade phone, All sales are final. Corporate Store did offer to order a new one from the manufacturer, but I'd have to pay for fees and shipping + $23. I've already paid metro for a properly working phone & should receive one from MetroPCS. They owe me a properly working phone. I tried to get the manager Tommy Gaines to exchange them, but he refused. I've appealed to customer service about 30 times, and they've done nothing to help get what I paid for.
Now the return time has expired. Everyone tells me I have to contact the manufacturer, metro can't do anything. So they just took my money and gave me a previously returned defective phone, and that's that. I just have to accept that they ripped me off and deal with a severly defective phone and pay more money to get the properly working phone that I paid this metrobyt-mobile store for.
A company is obligated to provide a properly working product for the money for it. This is a case of 2 dishonest employees intentionally screwing a disabled man out of his money and getting away with it.

Yesterday I was a victim of a sim swap. Someone went to a metro pcs store, (#400655) at either 10:20am or 12:20pm and switched my phone service over to their device. After doing so they used my phone number to change my email password and once done used both of those to change my Coinbase password. After that they converted everything I had in coinbase (4650 in assets) to Ethereum they then transferred it out to another account. I have the information trail of all of this saved in my email and on coinbases site. They then set my email to auto delete any emails from coinbase and when I reply to them my emails get flagged for spam and rejected when sending from the email that was hacked, i can not figure out how to fix this. I contacted customer service who saw when & where it happened but refused to give me that info lying saying they didnt know until finally giving up and telling me store number and time. All lea (#307309) did for me is give me a PO box & say to write them a letter before saying "have a nice day" and hanging up.

Last year I was paying $85 a month for 2 phones basic unlimited plan, this year I am paying 95$ and nothing has changed, since the merger with TMobile the service has somehow gotten even worse, throttling even right after I pay my bill. every time I go in to pay my bill I have some garbage person who smells like axe cologne and hookah smoke sell me more [censored]in phones for some reason, (I have to pay in person because my bank uses discover card, metro PCs doesn't accept discover). I would switch services but I've had this number for so long it's so established for me it would be such an unbelievable pain in the [censored] I don't know what to do. I despise this company, the "services" it attempts to supply, and the people that work there, I genuinely feel like they sell phones meant to fail so they can sell you "the newer one" which coincidentally comes out the very next month. The entire company seems structured around selling phones and service to drug dealers. They have succeeded at finding a way to make mobile technology the absolute biggest horror show of a convenience, of which they strive to lack in consistently. If my job didn't rely on my having a phone I would throw it out and never purchase another one because the past year with metro has been so traumatic. [censored] you Metro PCS, from the bottom of my heart. It's ironic because literally while I am typing this, sitting in the exact same spot I have been for minutes, my service drops entirely and my internet connection disappears, I had to wait like 5 minutes to upload this comment, living in suburban Milwaukee.

I been a costumer with Metro by T-MOBILE for 6 years; last month I paid my bill on 06/28 and ever since I have no access to data service, I only receive calls and messages, I called several times and still the issues were not resolve; Last night i called and the representative had me on hold for 20 mins. and hanged up the call; I never experienced such a horrible customer service.

My husband called our local store here in Winder, Georgia at 3: 36PM on June 25, 2021. He called top see about switching over from our current phone service, that we are unhappy with and to MetroPCS. We have had an account with MetroPCS but wanted to try another carrier, so the lady on the phone said that we had to pay $200 up front plus the $120 phone bill each month, and my husband who was sitting right in front of me, never once cussed at her, he just simply said that was a rip off, and when she realized he wasnt going to oblige by that, she hung up on him. And when my husband called back he asked to speak to the manager, which he was already speaking to, and the manager said that the lady that my husband spoke to, said that my husband was cussing at her and that was why she hung up on him. So not only did you not get our service back, nor ever will get our service back but your associate lied about a customer! AND I will make sure to share my experience on social media to make everyone aware of how unprofessional your associates are and their lack of customer service skills when it comes to answering the phone, and the fact that they lie!

Paid my bill as I have the last 5 yrs with no misses. I pay in cash because computers make mistakes. I went to Store "Nova 2" in Daytona Beach, fl and the guy charged my payment to another number. If it wouldda been off by a digit OK it's a mistake. This number was no where near my number. I called and they said they would extend my payment period 3 days and investigate. In 3 days they cut off my service. Didn't ask for the number it was charged to, the employee name, the store, the confirmation number or anything else. How would you investigate that?
Answer: you don't. Went again to the store and the employee said I would have to call to get it straightened out when he knows dam well by my receipt that I was cheated out of my money. Wonder how many others are being treated this way

I called about 10 times. I have an [protected]@tel Go Flip Phone. I needed a SPCK Code to type into the unlock interface when I stuck in the Ultra Mobile Sim Card to unlock the phone. I was told that I was eligible and to call 611 for the code. I had the 8 digit pin code and I gave the IMEI Number. None of the 8 to 10 times I called could anyone give me a code to unlock the phone. The last time I called it was as if .. I was speaking to someone for the first time. The problem with go flip phones is that you can't get text messages and look at them when you are on the phone. They were suppose to unlock my phone in 48 hours but still my phone is not unlocked... I was texted to ask for a code... But after waiting on hold I got nothing from Customer Service. I told the agent that he wasn't helping me and he hung up on me. [protected] is the phone number.

I have recently come back to the metro but before leaving metro I had been a customer for over 6 and a half years and at that time I was very satisfied with the customer service and the service itself. This time it has been terrible from the very first day the lady at the metro store was rude did not want to help me or answer any questions I had for her. I wasn't able to get the phone I originally wanted either so after taking the phone I had to settle for later that evening it stopped working. I called customer support and after being on the phone with customer support for hours and not being able to get the phone to work the lady from support told me I needed to take the phone back to the store I purchased it from with original packaging and receipt which was only two days old at the time and they could do a warrant swap. So I went back to the metro store spoke to the same rude lady and she commences on tell me that she could not do that but since I had insurance on the phone I could get it replaced through them for 50 dollars. Since I was unable to come up with the 50 dollars, I ended up having an old metro phone activated. So now I am writing because of the lasted issue I bought a phone and was having service put on it but was told it couldn't be used with metro so I told the lady I was talking to just put my old phone back on …the next day I had no service I called support they could figure out what was wrong so I went up to store and the lady that was there was not necessarily rude but not very helpful either. She swapped my sim card and turn my phone on and off and even asked me did you pay your bill this month…I told her that I had, and she called the customer support line and had network reset she said it will take a couple of hours to works, sorry there is nothing else I can do…I left the store still not having serviced. That evening after waiting hours and still having no service I called customer support and the lady I was speaking with over notes and asked me to read the phone idea number eim number I did and she said that's what's wrong they didn't put the right number in so I gave her my number and she put it in and it worked. So I went 3 days without phone service and have been using an old phone because I could not get help replacing my phone that was brand new so I am hoping that metro with making this right because I have not been treated right as a customer that does pay her bill on time. If something can not be done to correct all this I am seriously thinking about change my phone service provider.

My number is [protected] my name is jessica reyes

I PAID MY PHONE BILL ON FEB 21 2021 IT POSTED WITH A CONFIRMATION EMAIL
We've received your payment of 81.00 on [protected]:51:57.547. To verify your balance, please login to MyAccount or use MYmetro (iOS/android) app.
CONFIRMATION NUMBER:
[protected]

YOU THEN SHUT MY PHONE OFF ON MARCH 2 2021 DUE TO NON PAYMENT SAYING MY AUTO PAY DIDNT GO THRU BUT MY ACCT WAS PAID AND HAD NO BALANCE INWHICH I HAD TO PAY AGAIN TO HAVE MY SERVICE BACK AND NOW YOU STILL HAVE A 12.00 BAL ON MY ACCT?

They changed up all the terms from the original agreement! We need to file an attorney general claim because this is not right. They clearly switched from 75 days to 90 and switched from 3 months of service to 4 months, without any initial contract terms stating this would be the case. Metrobytmobile will lose a lot of customers that signed up for the promo finding that right when they switched over they are already getting ripped off. I spoke to customer support for about an hour and confirmed what you said above. We have to do something, the offer clearly said "3 months of service" and not "3 additional months of service after the 1st month." now they changed it to 4 months of service and 90 days before you are notified of the offer and how to claim it. Internally, the new document terms are not available to people who signed up for the promo! The supervisor is sending our whole conversation to the higher ups that make the decisions. She even informed me they changed the wording on apple phones to say "the promo is after 3 months of autopay" to make it 4 months instead of 3 after numerous complaints of being misled. So this is not the first time the company has misled customers. I was also told by a rep I could change to another phone (swap numbers) and not lose the promo. Guess what? Now they say I invalidated the agreement and am not eligible for the gift card. Metrobytmobile, future customers, know what you're getting into. This is not an honest company. Stay far away.

On social media I had a metropcs employee threaten me. She included the store address telling me to come to the location. She made a Facebook status on social media Facebook. I want something done. My email is [protected]@gmail.com
Is this how you let your employee operate? She was bullying a girl who she has a problem with and I told her not to be bullying her. She decided to show aggression towards me