MultiChoice Africa / DSTV
Reviews and Complaints

The request to DSTV was simple remove the old explorer and activate the new ultra explorer, poorly skilled staff not able to perform a basic task, resulting in the termination of all services notwithstanding that the account is in good order

Hi my name is lerato. I have been contacting you through all channels to report the e48 error since january 2021. I have paid technicians and still the problem has not stopped. Now, my tv plays for a minutes, then the error shows on the screen, tv goes blank and back on. I called and your employee could not help, instead tells me to pay someone again. Now, this really unprofessional and very annoying. It costs money to call, whatsapp and send emails. I need this to be fixed as soon as possible. Icasa has to explain how do they approve and company that can not solve its own problems mxm.

Good day . I would like to report unauthorized access to my dstv account. packages have been added and credit without my knowledge. I only realised this when i saw i owed DSTV an amount of over R2000. I went into your Multichoice Cape Town branch at N1 City on 31 July 2021 and asked a manager to assist - who unfortunately did not know what he was talking about and told me to pay an amount cos one of their DSTV service centre staff members done a double credit on my account without my knowledge and i don't see how this is my problem or concern. He said i needed to pay that amount as i used the service. i dont check my bank account or debit orders to see what gets deducted or not but i paid anyway as i saw his statmement fair. I paid an additional amount of R1377 extra to the amount that was already debited from my bank account. i asked for my account to be cancelled immediately as i wanted nothing more to do with them. i walked out, checked my account only to find it was not cancelled. i went back in to DSTV and asked to speak to another manager who advised i did not have to pay the amount as it was not my mistake and said my account had not been cancelled yet. i asked him to cancel it and they cancelled it and he said there would be a refund due and asked if they could use my debit order banking details and i said yes they can. Up until today i have spoken to over 5 customer service agents via their live chat platform and every single one of them is giving me a different story as to how to get my refund. i honestly just want my money and get rid of this people and not deal with them at all anymore. Please assist as i am tired of it all and i have had it. during this time packages have been added and credited as well. Please can someone just sort this out and equally train all your staff members the same way with the same information. i come from customer service and this is horrible service even from a manager. A few names i remember is Lelo, Nthabiseng, Ntokozo - all giving me different information about a refund due to me. I do not remember the manager's name as i was not going to complain but did not know it would drag out so long. i just need assisting and asap. Thanks so much. Best regards.

Good day,

My name is Abegail Motshidisi Modise - [protected]
Customer no:[protected]
Contact: [protected]

On 6th August I was supposed to receive 2 decoders as per discussion with the agent who sold me a contract. But your technicians first of all had forgotten my decoders, so they installed the dish & did all the points they were supposed to install. Then said they are going back to collect them only to bring one, which on the same day I called Multichoice as I activated I reported that & the guy I spoke to was going to escalate it. I have been waiting since. My reference for the installation on the day was ZZM78M

I tried to chat on self service not helpful at all, the robots or whatever you use are impatient. I have paid for everything as per our agreement but I feel like I have been moved from pillar to post by everyone I spoke to.

So sad after an amazing service I received from the guy who sold the deal to me, only to be messed up now.

I am so disappointed that no one even calls to just inform me when will this get resolved.

I am looking forward to hearing from you soonest.

Kind regards,
Abegail Modise

1. Closed my account on 3rd March 2021 by visiting Multichoice in Randburg Oak street.
2. Dealt with Boniswa MATSEKA she did I assume all on computer. Told me my refund will R3, 172.60 I can expect it at end of March.
3. On 9th April I sent an email and request my refund she never reply.
4. I received an phone call between 19th and 20th from DSTV to advice me they are transferring my money to my account it should be in in 2days time it was in on the 21st April 2021.
5. I check my bank statements on 3rd August and realize Multichoice debited my account with R539, 31July, R539 30June and R1028 on 31May. This was and unauthorized debit order that they loaded no authority from me. Phone spoke to Toko Ref 21729518I93 she investigate and said the first.
6. I phone again on 16 August when through 3 agent then I insist that I want to talk to a manager of supervisor I was quite hysterical this gentle man just ask me to stay calm and is going to investigate. 52 min on my cellphone.
7. Kgothatso phoned me 20 min after the call with the supervisor and told me he will phone me after 4 but he never did and I also did not received any calls today.

My name is Peter Ditsi and my customer number [protected].

On or around the 9th July 2021 I applied for a price lock compact package. The package included a second Explora at a cost of R49 pm. After numerous calls made when it was delivered it was only Explora Ultra and no Explora 3 as ordered. I immediately lodged a query and was advised that the matter will be attended and spoke to Luthando. I again phone days later and spoke to Samkele who promised that the matter has been escalated.
On the 26/07/2021 my service was disconnected claiming that they have not received money. I Was penalised for the reconnection which is not my fault and yet paid the money.

After days of not receiving update I then again called on the 6/08/2021 and spoke to Enobia (hope the name is correct) and she also advised that she has escalated the query. T o date I have not received any feedback despite being promised a call back to arrange for the delivery.

On the 15/08/2021 I rented a movie (Misfits) through box office. The movie was not available for viewing. After an hour I called and spoke Xolela Matomela who after a long conversation over the phone trying to assist me referred me to Live chat. I then resorted to Live chat with the hope of getting my query resolved. I spoke to Itumeleng who after as well after a long and tiring chat she then escalated the query and gave me a reference NC 701074 e number. I was advised that an email will be send a few minutes later which to date has nit happened and the movie has also not been loaded.

This has also not caused inconvenience but also financial loss as one has to be on the line for long period of time waiting to be assisted. The DSTV App does not have some features if you have a query for e. g Box Ofiice.

With Live chat you will also be on the on line for a lonf period and the consultants take time to respond to the messages.

In short none of my queries have been resolved

Our dstv has been off since Friday afternoon. The error code is E48-32. On the Facebook page there are hundreds of South Africans and people from Lesotho with same issue. We have been watching for 2 years there is nothing wrong with the installation despite various calls to call centre which was not helpful it is still off. Now we must pay for a dstv technician for something thats not our fault.

I am so disgusted. I have been calling the Johannesburg call centre from the 26 /07/ 2021. I have never in my life received such bad service. I do not see the need to have Dstv. I have also Lodge a telephonically complain to Vusi Mchunu To resolve my issue unfortunately still no response

I have been charged for an explorer and I don't have one and also been charged for two decoders and I only have one decoder which I put on compact plus which is R530 a month but now l have been charged R1115.00 but I don't know why and I am not paying that amount I pay last month R560.00 for compact plus .I don't know why they charge me for two decoders and I have one decoder now is almost three years now

Cannot activate or deactivate decorders on the DSTV app, was advised this cannot be done on the app.
Called in to deactivate one extra view they deleted all three .
Every day we spend at least three hour with their call centre agents .
Who cut us off and we got to call again and start afresh .
Not sure if their management is aware of these problems and what they are doing about these problems.
It seems this is how their call centre staff remain employed.
It's extremely frustrating.
Left many messages for someone in their management to call, not had a courtesy of a response

Find the full query below;
Good day,
On the 7th of June I took a special offer from DStv to upgrade to compact at a monthly subscription of R299 for 3 months . At the same time I asked that my payment date be moved from the 2nd to the 7th of every month.My first month was in June, meaning that my 3rd and last month to enjoy this offer is August, but on the 3rd of July my services were disconnected for non- payment and I was required to pay R556.

I called the call centre in the morning and the agent that I spoke to said she can't help me because the system is giving her problems so she can't login to my account. She then told me that as soon as her superior comes in at 11am they will call me back and solve my issue. That never happened. I called again in the afternoon and I was given the same run around, I was told that the superiors had already left so I have to call again tomorrow morning after I have already spent R60+ on airtime for nothing. I then resorted to the Dstv Facebook page where I was then informed that I was supposed to pay a pro rata amount for changing my payment date from the 2nd to the 7th. I argued that I could not have known about the pro rata as the agent I spoke to failed to inform me about and it was my first time changing dates.I asked them to check the recordings of the conversation i had had with the agents but was told that they could no locate them. Their resolution was that they will reverse the reconnection fee but I can not continue to enjoy the Special Offer for the remaining 2 months as i forfeited it when my services were disconnected. I argued that the disconnection was not my fault as it was due to the failure of the Multichoice agent to inform me of the pro rata amount but was told that they cant help me any further which i believe was unfair. I paid the normal price for Comoact for the month of July and had to downgrade for the current month of August.My Reference number is [protected] and my contact number is [protected], my e-mail: [protected]@gmail.com

I don't know where to begin. Issue started when I called DSTV call center to change my payment date, payment method, add insurance and set up a debit order for payments. This has been a terrible experience as I have been lied to, had phone put down on me and being blatantly inconvenience and received very terrible service and had call center advisors being rude to me. I have tried to log a complaint over the phone but the advisors refused blatantly. I have also been lied to by a manager Nosipho Phewa whom when I told her via email that I have had a phone put down on me multiple times. I have proof of an email from her saying that I will be getting a callback shortly but until today this has not happened. This was on 30/07/2021 and my complaint still not resolved today. To top it all off, you lied to me when I asked about my payments and told me that I do not need to make payment as everything regarding my account will be paid via debit order on 27/08/2021. I have had my services cut off yesterday leaving me to go 24 hours without television. I have been inconvenience and belittled by this company. I am very disgusted to a point that I want to return everything back to where I bought it from and cancel my subscription then demand a refund of all the monies that I have paid. I am never going to let this rest and will also make sure that all my friends, family members and work colleagues know about this poor and disgusting service. I will never recommend this company ever again. I demand a higher escalation to a director's level and I will be taking this to court with my lawyers. Believe I have already spoken to them and they very much want to take this company on and will definitely demand compensation for the poor customer service, misinformation, being lied to, being inconvenience and the stress that me and my family had to deal with.

Good day

My name is Confidence Mosoeunyane sending this message on behalf of my father Mr Molelekwa Ntsepe ID no. [protected] we upgraded our normal DSTV HD to EXPLORA ULTRA with EXTRA VIEW and the agent said our monthly installment will be R689 x24 months and we agreed, but now debit orders that goes through is not the money that we agreed to (e.g) on July month end we paid R1175 and now it's August and the installment due is R862 so we want to know how is possible that we always pay more than the installment we agree to. PLEASE give us a call and explain what is happen since we starting to think that the best option is to cancel this contract of DSTV Explora ULTRA, and our subscription is DSRV COMPACT PLUS.

MY CONTACT DETAILS ARE AS FOLLOWS

Cell no. [protected]
Cell no. [protected]

Your assistance will be highly appreciated

Regards

Confidence

Good day

it is with great disappointment that this matter had to come this far and will still be taken
further due to incompetent staff .

i won an upgrade from DSTV compact to compact plus early this year and i was notified to pay
for the normal subscription which i did and the next month i was told my account was in a credit
and did not need to pay and i did not pay due to the credit, to my understanding because it was never made clear that on the month of the free upgrade was i supposed to pay for that month or not and everytime i would call to verify i was told by your consultants that i because i had paid on the month for the upgrade i did not need to pay the next month .

I then last month used up some of my credit to which was around R80 and paid R10 to be able to add movies for R99.00 which was only for July and my dstv app updated once i cancelled the movies that i will be paying R250.00 by the 1/08/2021 because of the staff discount that i have .

Before the end of July i checked my dstv app and now i needed to pay R790.96 which i don't know where it come from and i again called in and the explanation that was provided to me on how i owe such a lot of money did not make sense, i was told to make arrangements for an error that i was not responsible for and the 31/07/2021 the same amount was credited back in full on my account, i continued and paid R251.00 for my normal subscription and it reflected on the app that i had a credit for September and only needed to pay R1

I do not know who is doing this but this has been such an inconvinience on my side because my services have now been disconnected and I am told I now owe R600.00 and no one knows how .

I have previously taken the matter with rewards to HELO PETER and little did I know it was going to cause so much nonsense. I will take this to HELO PETER and I will not be paying anything more than what I already paid this month .

RECONNECT MY DSTV I DO NOT OWE YOU ANYTHING

Kind regards
Mpho Mazibuko
[protected]

dstv has disconnected my account for the second time in a week. they saying i haven't made a payment however it was reflecting a zero balance for that month i will not pay for dstv's incompetence they should take it up with where made the error and reconnect my services immediately! i have paid for this month and if the matter is not resolved i demand a full refund and cancellation of my subscription immediately!

As i write this i am frustrated, we have 3 days not watching tv. Dstv disconnected my services saying i owe R1600, i dont even know why we owe that much because my pricelock is R650 compact plus. I'm tired of contacting them whereas they dont solve anything. For the month of August we paid R300 on top of the R650 we normally pay. Tgey are very incompetent and their customer service is embarrassing.

Good morning.

Please find attached bank statement as proof that my DSTV debit order was done on the 30/07/2021.
On the 30/07/2021 I connected with a consultant on the Facebook Messenger, who advised that the dsvt was disconnected due to non payment. I advised her that I have a debit order in place which she checked, that there was indeed a debit order which never went off, not my fault but DSTV's. I agreed to a ad-hoc debit order that went off for the amount of R469.79. She also advised that the request to reverse the reconnection fee of R50, as a result I will have a credit balance of R50 on my account.

On the 03/08/2021 DSTV again tried to debit my banking account for the same amount of R469.79 but was immediately reversed due to insufficient funds, as you can see on the bank statement there was funds in my account when the debit went off on the 30/07/2021.

The lady advised that the system sends off the debit order automatically, that is why it was reversed back. Then on the 05/08/2021 I received another sms stating that the debit order was cancelled due to non-payment, her reply was That there was an error debiting your account please consult with your bank, why should I consult with my bank I never had a debit order with them.

This morning again my dstv is disconnected, I am highly upset.
Please contact me on [protected]

This morning your useless agents tried to help me, Yolisa requested a new bank statement up until today's date, to see if there was any reversals. I sent it twice to her nut up until now no response.

I am aware that we are in a pandemic. This is not an excuse for the useless service from multi choice /dstv.
Our premiums never changes, every year is an increase.

A service dstv catch up is provided to view programs missed when scheduled. Helps to catch up. Some programs are simply ignored and catch up not updated?

Tv series, new, scheduled showed a few episodes shown then nothing. Bill boards even displayed the new series. The worst is that the tv series is enjoyable then after a few episodes stopped without reason.

Biggest nightmare of dstv the repeat of movies constantly shown numerous times in the last 2years.

Every different service now comes with a price in addition to the normal subscription?

Why can't I not choose the the programmes linked to my subscription and the crap that dished out by multi choice/ dstv

We suddenly inundated with foreign programmes?

Good day

The purpose of this email is to lodge a complaint concerning my DSTV monthly Billing.

My package is as follows:

Packages Amount
1 -Dstv Easyview 29.00
2 - Compact R399.00
3 -Explora - Rewind and Extra View R100.00
4 - Insurance R35.00
SUPPOSED TOTAL PAYMENT R563.00

This is how I expect my payment to be, however every month I am billed different amounts which sometimes goes more than R1000, 00.
We bought this explora when was introduced in 2013 or 2015 (your records will show).
Before the explora we were using PVR and we were told that when you have Explora you do not have to pay R100 extra for "catch up". However it turns out that you have been billing us R100 for ExtraView and R100 for Catch up.

I therefore would like to be credited for the years I have paid the extra R100 whereas you were supposed to charge me only R100 for both extraview and catch up.

I have been calling and speaking to numerous call centre agents who promised to log this query for me with no feedback. They pick up the billing error but no action is taken.

I would like to see this sorted as I feel robbed whereas I have already communicated these.

Regards
Dudu and Decky Makwakwa
[protected] or [protected]

DSTV contract [protected] - Ms. Johanna Labuschagne
Complain dated 3/8/2021 - Operator, Thoko ref no. [protected] I 93
An amount of R539.00 went through my current account on 31/7/2021, June and May's 2021 also went through.
Thoko told me I will get a refund in 7 to 10 days of R 1, 617.
After the conversation I check my statements and notice that I was billed in May to the value of R1, 028. Total refund R2, 106.00
I closed this account 3/3/2021 Boniswa Matseke.
From 3/3/2021 my refund R3, 172.60 was only paid 21/4/2021.
Boniswa told me once my refund went through the debit order will be cancelled by Multichoice.