MultiChoice Africa / DSTV
Reviews and Complaints

November 2016 changed my Compact decoder, upgraded to Explorer Price lock and immediately cancelled the Compact and asked them to continue with the debit order as they used to debit on the previous account including the insurance amount. Little did I know that It will be the beginning of all my problems
January 2017 I received an sms saying I own R1959.55, to my surprise I was not aware of the outstanding balance, as I knew I had arranged for a debit order
Now am being called by lawyers telling me that my account was handed over as I owe the amount of R199 on my Compact account, the very same account I closed in November 2016, to make matters worse I still get calls from multi choice asking me if I want to upgrade to Explorer of which I already have how unprofessional and unorganized, Now am getting calls from Black and associates saying I own again and again and then they go and debit an amount of R2400 in March and April R3009 without arranging it with me, am still asking myself why did I upgraded to Explorer as now I am being blacklisted without warning, without being aware
Just like that

I need to know what will happen now as I still have not received any feedback or updates on this matter
Yours unhappy client

Mrs Khumalo

Good day
I am extremely frustrated with dstv accounts department.
My id. [protected]
I have now written many emails, contacted you via your online web, phoned in and all to no avail.
In december 2016, I upgraded my existing old dual view decoder and replaced it (using price lock) with an explora, and two additional decoders, which was installed by an multichoice recognised/approved installer. they “handled” everything, disconnected the old decoder service and activated the new decoders again telephonically and here all my problems started.
For more than 20 years now i’ve been a client of first mnet and then multichoice so it leaves a very bad taste to now be treated the way as I am….
You (multichoice) kept on debiting my account (which I now know was the old account) but not debiting my new account which I was brought under the impression will happen automatically, and in april 2017 I got a message that my account is more than r4000 in arrears, how the hell is this possible, what happened to the r899 per month that you debited my account with?
I am at the point of seeking legal help, and going to the consumer board and if I have to cancelling my subscription with multichoice if you refuse to assist me in this regards.
How is it possible that you allowed my account to go in arrears for 4 months, yet deducting r899/month on a subscription that was cancelled, did you then in other words stel my r899 for 4 months? why am I not credited on the new account with the monies (4x r899) that you took as payment on the cancelled account?
You just carried on and debited my account this month by r3, 085.22!

It's not the first time and as a premium subscriber enough is enough.

Yesterday (01 may) programme the quad came on catch up - s1e4, and it's the sage exact episode as last week s1e3
Can you not put on the right episodes after all we do pay for that service!

Tonight 02 may I sit down to watch catch-up of quantico s2e20 and it's the exact same episode as last week s2e19

Seriously this is an insult to premium subscribers we pay for a service and we expect exactly that service

Please rectify the problem asap or I will go very public with this.

M burger

Good day. DSTV Smart Card Number: [protected]. My account was disconnected on the 24/04/2017 as the account hasn't been paid DSTV never debited the money nor notified me that it wasn't paid since December 2016. The settlement amount I was given was R4745, I have been phoning the call centre [protected] numerous times and keep being told they will escalate it to the Payment Plan Department (Accounts Department) and will be contacted within 48 hours. Apparently they are not the department that can assist with this, and I can't contact them myself but the call center person will escalate it. I have spoken to four different call centre people, one less helpful than the other. One of the call center ladys mentioned that the previous 3 escalations were never done, although I got reference numbers for the last two, even the messages on the account from previous conversation is very vague. (Refr: 2878390-i95 & 2878390 - i97). I am really very disappointed with the service that I have been getting. I have not even had the opportunity to speak to someone about this account. Why did they never debit my account as arranged over the phone. Why did they wait 5 months to cut my account and wait for me to phone in and query it? Why did they not send an sms to report account not paid then I would not have had such an account overdue. Not happy. It doesn't even help phoning the call centre as the service is absolutely pathetic. Not helpful at all just passing the buck all the time.

Good day. DSTV Smart Card Number: [protected], account number 1185977. My account was disconnected on the 19/04/2017 as the account hasn't been paid as DSTV never debited the money nor notified me that it wasn't paid since January. The settlement amount I was given was R3006.59, I paid this on 26/04/2017, to date my account is not reconnected. I have phoned numerous times and keep being told it will be connected by the end of the day, nothing happens. Apparently they are not the department that can assist with this, and I cannot them contact myself but the call center person will escalate it, one of the call center ladys mentioned that the previous 3 escalations were never done. So i am pretty much at my wits end with DSTV. I have tried every means to sort this out, from Self Service, Calling the center, Facebook - not one reply that is helpful. The service I have experienced over the last 2 weeks has been shockingly poor, and i have lost faith in your call center agents.

Channel 211 supersport 11 & 223 supersport 3 play the exact same content. I am currently watch arsenal Tottenham on both channels? Not the 1st time I noticed this but after a lengthy period of ignoring this it has become quite irritating whilst the monthly premium has increased only to pay for 2 channels playing the same stuff? Instead of focusing on what is really og interest to the Namibian public we pay extra for duplicate channels, why couldn't you focus on getting us the Golovkin Brooke fight or Joshua Klitschko? Don't even want to mention the test series of RSA vs Aus cricket.

I('Tunde Ademola Quadri) paid for the Gotv service online, but you didn't put me on. The television is still showing E-16 and am not able to watch any channel. I paid 1, 900 on the 26th of April 2017 through first bank and you have not fixed it. Please put me on on the Gotv because I paid already. This is bad!
Phone number: [protected]
The IUC number is [protected]
Your Acct 300XXXX758 Has Been Debited with NGN1, 900.00 On 26-APR-2017 19:51:22 By BILL PAY/[protected]/[protected]/GoTV.

It take now as one of the eriteted mosquitoes coz now m always calling u about the same problems guys my dstv is disconnected 4 2weeks now bcz of your mistake u said I did not pay my account n I e-mail u my slip that I paid 4 days before my due date instead of opening my dish u gave me a case number what a poor service pls guys i work hard 2get the money 2pay dstv pls take your job c-rus

You advertise that Midsomer Murders is now on Catch up, we stop recording relying on Catch up and now we can't find it on Catch up. Yes, we did search for it in terms of spelling it out and waiting for all results to load.
This is disgusting, the service is paid for and you willy nilly add and remove as episodes of seasons are being aired, then randomly assign episodes to be downloaded.
If Midsomer Murders is still on Catch up and us not being able to find it is a "glitch" then I suggest you step up and ensure all your platforms run smoothly before adding more money sucking schemes, such as Showmax.

Moatse catering family member was hired with a golden handshake and how does she go into my relationship, and the staff member said the sell rotten food at the canteen itshegen alleta moshugi and she also told me about the employment of moatse catering company family member and she distroyes peoples lives plus she makes people work over 8 hours a day without paying them well, and they said multi choice won't entertain such complaints, it means she will use the golden handshake again I hope you will get back to me or I'll take it further ...hoping you will get back to me people are seriously looking for jobs and management is hiring people with Golden hand shakes and nontobeko knows everything together with captain joey moatse and chief Nathi i and thy said multi choice won't entertain such complains is it true, I don't want to take the next step because it will really show what kind of multichoice is please get back to me as soon as possible I'll give you even more information about this

My dstv has been disconnected 4 5days n raised a complain n they said I did not pay my account off wish I paid my account 4 days b4 due date n they said I don't appear on de system that I paid I email them my slip n they said within 72hours it will be on still 2day it's still off what a poor service thanks 2u dstv that my kids have 2 suffer because of u

We have been customers of Dstv for many years, and enjoy watching channels 110 & 111 because it has subtitles. My husband has a hearing impediment and the subtitles enables him to follow the movies, just about the only form of television he can enjoy.
For the past few months we find that the quality of subtitles are not what it used to be, much to our frustration. Please could you rectify this as it makes no sense to continue our subscription for something my husband cannot enjoy. We will be forced to explore other service providers which will be of benefit to my husband as well.

Called into multichoice call centre today to enquire why my debit order never ran off on the 20th i was told that i was still on the cash system and it will be debited on monday and my dstv will still work, but however its not working now.The service is disgusting or your agents dont know what they doing. After an agent calling me to change to debit order i still appear as a cash paying client...ridicolous

On 13/04/2017, we send to multichoice all the documentation to change ownership, they did send us an e-mail to said it will take 24 hours, we phoned them from the 14 th every day just to hear that it will be fixed the next day, it is now 9 days futher down the road? When will it be fixed? Previous owner : j. H. De klerk [protected])
Explora serial number : p600169124
Smartcard number : [protected]
New owner : w. C. Oosthuizen [protected])
Want to change the explora to extra view.

I don't know if multichoice hires moatse catering to be involved in my love affair so that the break my relationship with my fiancee and take that person to live with them in their house or its the to provide employemet am looking forward to going to the paper to expose this issue about moatse catering the ladie even said that the sell rotten food for your staff nontobeko knows the story Oratile captain and alleta is the OnE that moatse is living with this is the second time it happened so I need to know if multichoice hires this company to be a family breaker or what .

At the end of the month DStv deducted R 874 R 115 and R 1014 they then credited back the R 874 then my DStv account was disconnected. After I phoned them twice they apologised and said that there were a error on there side so they connected me again. A week later I received a message that my account has been suspended and that my account is in arrears. I phoned again after no success. I feel this is very unprofessional and DStv is robbing me because I have paid and my DStv is still off. Please sort this out, if they can't sort out the problem I please want my money back and cancel my subscription.

Good morning. I know that channels will change and that price plans will change. The problem I have is I have a limited amount of channels. Channels 162 (family channel) was stoped, which is fine. But it was not replaced by an alternative channel or sumalair channel. Yet my payment amount remain the same. How can I pay for less. I have a select 1 packetage. Smartcard nr [protected]

We had lightning damage and Henberg provided us with a quote for the insurance and quoted only a cable not working. After weeks of inquiries we received the quote and send it through to the insurance. We were paid out and requested Henberg to bring our decoder and new cable. this took another 2 weeks but finally they came out and discovered the decoder was not working. Now they have disappeared and we cannot get them to provide us with a date for installation. We have paid them the call out fees and delivery charges and nothing is happening. We are still stuck without a decoder and the and still paying for DSTV which we do not have access to.

Good day.

I am Mr Henn a current customer of Multi choice. ref nr [protected]. During February I took out your Price lock Explora deal. The problem I compaint many times with about the installers to come and install the dish and LNB. I haven't used the Explora yet but you are asking me to pay. Please contact me [protected]. We don't have tv in our home

My son SMS'ed Price lock to 34688 and after going through the whole process, was told he does not qualify. Now here is the joke. He has been a loyal customer of DSTV for a number of years, his account is actually in advance by a sizable amount. His ID number is [protected]. Now help me with some credible information as to how you want to chase a customer away?