MultiChoice Africa / DSTV
Reviews and Complaints

Customer number 8325154
In December 2016 I "migrated" or "upgraded" to the explora and making use of the Multichoice "Pricelock" promotion bought a new Explora and two new extra view decoders and had the installation done. I phoned to get the new decoders activated and as far as I new the old decoder was now de-activated and my account would be changed to the pricelock account. Every month I am paying via debit order R899 and today 10th April 2017 I get sms's that my account is being handed over and I owe more that R4300 PLEASE explain to me how this is possible, how could I be held liable as I was made to believe that when I "upgrade" as an existing client all will be sorted out ? How does it take 4 months for Multichoice to figure out that there is something wrong and now I must pay an "outstanding" amount which surely is not fair ?

I printed my Credit Report and it showed that I owe DSTV an around of 804, I called DSTV Call center and Spoke to the Person below. who sad my matter will be resolved in 24 hours from the 2017/04/06
Name: Mapula
Case Number: 8690722
Date: 2017/04/06
Time: 11:25

I just today my matter wasn't not resolved, today I also call and I spoke to the person below, who also escalated the matter to her Supervisor.

Name: Thembisile Thwama
Super visor: Fenila Sishabela
Case Number: 8690722
Date: 2017/04/10
Time: 10:18

Can Someone please help me with this matter urgently before it goes any further. My Numbers are [protected]

Good day on the 03/04/2017 I went to Spar to pay my monthly installment for dstv extra as per usual. The following day I received a message from my bank indicating that a debit order fo the amount went of from my account. The following day I gave dstv a call, hoping to clarify the issue with them the lady I spoke to indicated that the money would reflect within 24 hours. Today I phoned once again to ask when this money will be refunded into my account. I spoke to a unmannered rude unwilling to assit person by the name of Angela. She told me that I have to go into the bank and reverse the money. I then told her that I cant understand why someone would tell me that they would refund me and the next one tells me that I have to go to the bank. I then told her to kindly message me with her email address to enable me to send the documents through to her I was in my car an had no pen or paper to write her email down this after being on the line for 10 minutes already. She bluntly told me that she will not do it. So I asked her to put me through to someone who might send me message or email me their info for me to reply upon so that I can send my documents(copy of id and bank statement) through to them. She didnt even say please hold the line and put me on hold for more than 5 minutes. This is really rude. Not only did I lose R540.00 I used more than R60.00 worth of airtime and I got a bad attituted to show. And I am sure I am gonna get bank fees if the money gets refunded. So can you please supply me with someones email address who is willing to help and reverse my hardworked for money.
MY REF: [protected]

I have sent an inquiry online on the website wanting to find out how does one go about cancelling the extra view account. As my decoder didn't give sound out but had a clear picture. I then took the Decoder into Multi choice store they did the test. Then was advised that i will have to do a replacement of the decoder for R 250 of which i did pay and got another box. Now when i get home i plug in the Decoder then get an error message of E14, as i was about to dial the contact center number. An email pop-up from Daphney Mthimkulu stating as below with my original inquiry. I spent almost an hour on my cell phone trying to fix the problem that was created by one of your employee. I couldn't watch the dstv yesterday and this morning again.

Notification

Enquiry Reference Number:
8675543

Dear Veronica Mkoko
Thank you for your e-mail.
We contacted you on your mobile but there was no response. Please note that we have cancelled Extra View on your account as requested.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Daphne Mthimkulu

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MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: 2007/01431/07 • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +[protected], F+ [protected] • Call Centre +[protected]
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--Original Message--
From: [protected]@dstv.com
Date: 2017/04/03 10:32:00 AM
To: [protected]@multichoice.co.za
Subject: SA Self Service

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Hi Team

A customer has filled in the form, kindly find the details below:

Name:Veronica
Surname:Mkoko
Phone number: [protected]/[protected]
Email: ndiya.[protected]@yahoo.com
Smart Card number: [protected]
Comments: I would like to know how can i stop the Extra View Account for a certain period. My account number is [protected]
Nature of query: My DStv / account details

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CUSTOMER 4940440:
I have sent a few emails to the following person:
'jane.[protected]@multichoice.co.za requesting proof of bank and the unauthorized transaction IN JANUARY 2017
Multichoice had NO AUTHORITY to take R 12 000 from my bank account.
I furthermore wasted so much time in endless calls and STILL Multichoice
holds on to my money .
1. I HAVE NEVER BEEN IN ARREARS
2. I HAVE 6 DECODERS, ALL ON PREMIUM PACKAGE
3. SHOULD I TAKE ALL MY PROOF TO ALL THE NEWSPAPERS AND BLOW THE STORY UP ON SOCIAL MEDIA?

My client number is [protected]. On statement dated 4 September 2016 there is a subscription charge of R413-23 on smartcard no [protected]. On 21 January 2017 there is another charge of R367-26 for the same smartcard. On statement dated 4 March 2017 there is a subscription charge on this smartcard number of R759 and a subscription reversal of R623-46. This decoder & smartcard have been in my cupboard for years & have not been activated. I have spoken to consultants in various Multichoice department on numerous occasions & have called in to the Umhlanga office in November 2016 once requesting that these charges be reversed. I spoke to Sipho on 24 March 2017 about these charges & asked that they be removed. I have heard nothing from you & it disturbs me that there are more charges on the account that were not authorised by me i.e. on 5 February 2017. On 23 February 2017 my bank account was debited with R489-68, which was returned due to not enough funds in my account. This debit was not authorised by me & I had no knowledge or warning of it. it disturbs me that you debit my account with yourselves & the bank whenever you want without my authorisation. If this matter is not resolved within 10 days i will be seeking legal action to resolve this & Multichoice will be liable for the legal costs.

I would like to complain about the constant 'fake news' journalism and propaganda reporting from the AAN7 news channel.
It is DSTV's responsibilty to ensure channels provide accurate and truthful news reporting.
This channel is a threat to our country's democracy and needs to be stopped.

I have laid this complaint with the Broadcasting Complaint Commission who need more specific information but redirected my complaint to DSTV.

Regards,

Tremayne Thompson

I had ATA Centre from Goodwood install my new Price lock this morning. This contractor was in such a hurry that he never neaten up any wiring around the explorer, forgot to connect my wi-fi, never packed my stuff back behind my bedroom door, never cleaned up the paint flakes on the carpet where they ripped out the old cable.The explorer was dumped half and half ontop of the wiring and to top it all he wanted to charge me R180 for not doing a dam thing for extra view. He confused himself with the two old boxes that he had taken out.then we got an E-16 error code that multichoice had to reset. I had the decodes programmed and the old serve cancelled while he was here. This is unexceptable for contracors like this to do sloppy work in our homes.please multichoice get your act together and screen your contractors.its not all about the money they need integrity when it comes to their workmanship.we are still trying to work out the remotes and dont have a clue regarding our wi-fi

Please provide as much information as possible... I'm on compact with extra view (Acc [protected]) and normally my monthly payment is r430. This month when I check my payable amount on my cellphone it's r1167. I was supposed to pay today but I didn't coz of this high bill. I contacted customer care numerous times to find out why my bill is this high they tell me that my account was disconnected around the 10th of this month and when I called them to report the matter they broke the link between the decoders and they re-linked them that what caused the bill to climb to r1167 of which I wasn't told by then on the phone that this will cause my bill to go up. My decoders still didn't work so I took them to multichoice for testing and they told me the problem was with the primary decoder plug, I pay insurance for both decoders but they didn't give me a new plug I was told that plugs are not covered by insurance. I had to buy a new plug for the primary decoder that's when my decoders started working. When I call them to report this high bill they don't help me but they insist I must pay that amount (R1167) and they put me on hold until my airtime runs out. My services got disconnected today because was supposed to pay yesterday and I didn't, and don't intend to pay until I get good customer service. This is crook, how can my bill go from r430 to r1167 in one month? Because my last payment was on the 28th of february. This is poor service, the total amount of airtime i've spent on calling them is around r150 but still I don't get help. Even if you run out of airtime they don't call you back. If this is is the type of service i'm paying for i'd rather stay disconnected. I won't let multichoice crook me like this. I work hard for my money i'm not paying no r1167 for a compact package.

On 27/02/2017 I made a payment of R900 on my Dstv account, as I do every month, with no problem. Yet until today the payment does not reflect on my account. I have sent numerous emails to the provided email address ([protected]@dstv.com) with no answer up to today. I have received an email with a query number #8633280, stating their turn around time is 24hrs. I have also made numerous calls to the call centre, all stating that I need to use the email address.
If payment is late by a day, you cut off the signal, but I have to be satisfied to wait for a month for any communication.
I wonder if you will wait 30days for my payment?

Good afternoon,

I contacted DSTV with regards to their promotion for the R539, 00 fixed amount package as it looked quite impressive and the fixed amount suited me. I however from the start made it clear we (me and my husband) made use of Kyknet channels mainly - and that this had to be a definate inclusion in the package for us to accept. The agent on the line - Sandile Kaunda - assured me that our channels will not be affected and we could expect installation in 5 -7 working days. This was on the 13th March 2017. On the 21st March they came to install the Explora - however not the dish (this even though I pay for it - eventually was placed in my garage). From that night onwards to date we are still arguing for the channel to be activated - hours on the phone - put through from one consultant to the next - requesting escalations - with promises of us being called back. But with no avail. I then requested that as they cannot activate Kyknet on this package that they then deem this contract nil and void and come collect their their hardware - put my DSTV channels back as it was and leave it on the R459per month. Now this poses to be a problem as they want me to remain on fixed contract - this is rediculous as the only option they now offer me is to accept the R149 for the hardware for 2 years as well as the R459 per month to access Kyknet - Totalling at R608.00 - The best is then my price still goes up annually!So I am now much worse of than I was to start off and whilst they are still after 6 days been able to trace the recording proving that Sandile promised we keep Kyknet - we have not had any priviledge to watch TV - BUt you can bet they will be debiting my account come month end - and in the meantime I have not been able to watch my channel for a week now!

We are pensioners living on remote place - no discount even on services as we are not able to afford living in an old age home - seriously?

I need someone more senior to please make contact with me and arrange to collect their hardware asap and please reconnect my Kyknet channels as it was as matter of urgency!

Good Day

Once again im receiving sms for payment, did I not advise you people not to sms me anymore but communicate via email. Besides I know my account is due on 27th of each month I do not need numerous reminders.

After numerous requests to stop your sms, you actually defy my requests and keep on doing so. If you continue I will take this matter further and lodge a complaint of harassment. One statement or reminder is enough.

Please forward your managing directors contact details as I need to liaise with him regarding ongoing this matter.

TAKE MY CELLPHONE NO. OFF FROM YOUR DETAILS LISITING AND ONLY COMMUNICATE WITH ME VIA MAIL – desiree.[protected]@yahoo.com….THIS IS THE LAST TIME I WILL BE ADVISING YOU TO DO THIS OTHERWISE IM GOING TO THE HIGHEST AUTHORITY AND SOCIAL MEDIA WITH THIS.

Kind Regards

Desiree Goslett
[protected]

Hi,

I am paying for a DSTV account which is on my father's name. initially we had one decoder and a few years back my dad installed the second one and requested Extra View. I only found out at the beginning of 2016 that my account was double billed every month for those years (since 2011) and I have been battling to get my refund to date. We have been calling, getting reference numbers and being pushed over from agent to agent time and time again. They corrected the debit order amount but they are not refunding me the money they took out from my account in error for all these years. Please assist me. Thanks. Sharon Moodley

Please can you advise me why did you not show practice 1 on 206 when your tv guide shows it but you have foot ball on the tv?

Please advise why you are showing adverts on live tv? And your sound quality on the is poor and when the adverts shown then the sound is louder?
We are a paying cudtomer you should make sure what you showing is on your tv guide should be there?

We are really not happy with DSTV. We called in numerous of times and no one can assist us with our query. We have been paying every month at Pick n Pay and our services got disconnected for almost 2 weeks. We are on the Price Lock plan and no could assist us to update our banking details. We now need to pay R2628.02. We refuse to pay that amount to get reconnected. What happened to the other credit that we asked for to be moved over onto the Price Lock Explorer. Seems like it was never done. We are frustrated and will not recommend DSTV to any.

have been loyal Dstv compact customer for some years now. During the course of last month, I moved to another house in the same compound. I enquired with Multichoice concerning the re-connection fees and installation fees. I was quoted the ridiculous amount of R999.00 by Multichoice just for moving from one house to the other in the same compound!?!?! Or else buy another decoder which includes installation at R599.00

I stopped watching Dstv in February 2017 because I had moved and since then not reconnected it. I called this morning and was told that I owe R616.78? For what? Just because they/DSTV only decided to disconnect THEIR services on 11.03.2017 and now I am liable for two weeks of not viewing DSTv? MY dish is still where I moved from - I didn't request for two weeks of grace - usually they disconnect after a day or two! This is what a loyal customer gets.

I am willing to reconnect again but I am not willing to pay the amount of R616.78. I can pay R345.00 for my monthly subscription and the R50.00 reconnection fee and organise installation OR else they LOSE A customer

I honestly think it is really unfair for channels such as Mnet Family (162) and others to be taken away on DSTV Compact - There are a lot of really nice programs that play on this channel. You guys give us crappy channels such as 114 and 118 and take away the good channels, it is really annoying. It does not mean that because we are paying less that you guys should do this
DSTV needs to be more considerate towards compact users

DSTV Multichoice has been giving me trouble to change the ownership from my ex girlfriends name onto mine. i submitted the documents as per what the agent advised me, i even called them on 21/03/2017 and katlego the agent advised that this could have been done and not sure what the delay was! based on this i have given more than sufficient information and documents as requested by the 2 agents! the agent even advised me that all information received is sufficient and it should be processed!

Please help in this regard.

thanks
Rishaan Maharaj
[protected]
[protected]@discovery.co.za

Good day

I cant believe we are in mid March and still the same movies and shows from DECEMBER 2016 are still repeated during the day.You are quick to up the price but cant provide new fresh shows and movies IT is really pathetic but I quess by now we are suppose to be used to poor service, you are quick to announce that you show new movies and shows in the evening but what about us WHO ALSO WHATCH TV DURING THE DAY WHY DO WE HAVE TO LOOK AT ALL THE REPEATS?The same movies that was on in December 2016 are still shown every second day, if I pay the same price for a package for movies and shows why only show new movies at night or over weekends, I'm also entitled to new movies and shows during the day.If you up the price on a package you can also up your service and provide new shows and movies thats appart from the shows of the 80s that you show everyday

I have applied for price lock and they came late they installed the dish whereby the cables was there but did not installed the wifi so unable to use it. We asked for extra view and paid them for the service but he did not connect the cables correctly so we asked him to come back and he send message he will com today it is at night and they don't have the desentcy to call us. Unexpected and not happy with the service from your installers. Look like they don't know what they are doing
Rika
[protected]