MultiChoice Africa / DSTV’s earns a 1.1-star rating from 2301 reviews, showing that the majority of subscribers are dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
transfer of package between home and holiday home
I have been most frustrated on trying to move my viewing package form my residential address to my vacation retreat.
I have a premium package at home and an EasyView package at my holiday home. In the past I was able to disconnect my home package and transfer it onto the decoder at my holiday home and then reconnect both services when I returned home, so that some service, at least, would be left available to whoever wished to use our holiday home.
This option was made very difficult by DSTV when it decided that EasyView contracts could only be connected/deconnected on the contract payment date. The "holiday home" package was financially not an option as I was informed that this meant that I need to keep 2 full packages going : 1 at my residential address and 1 at my holiday home during the time I was on vacation.
This prompted me to bring my PVR with me this time, as you suggested in your adverts, and to plug it in to my dish at my holiday home. This was unsuccessful, even with assistance, and I then tried to have my home package disconnected and transferred to my holiday home. After some 33 minutes spent on my cellphone with DSTV Cape Town I was informed that they were having "technical difficulties" and that they would keep on trying . This morning I still have an error message and phoned again.
After going through the whole identification process again with a person identified as Lunathi, whom I experienced as being rather irritated by me, ( I am hard of hearing and do not follow conversations easily, as explained to her) and 23 minutes on my cellphone later, I was disconnected and had to start the whole process over again. This time I spoke to a lady called Olwethu and, again after some 14 minutes, managed to get to the stage where she informed me that my problem had been escalated to her supervisor who she said, would contact me on progress. I also was informed that my EasyView package, which is paid on the same debit order as my premium package has, mysteriously, been deactivated. This been a very frustrating and, indeed, deeply disturbing experience, not to mention that it has also consumed all my airtime! One cannot believe why this process which is advertised as being such a simple one, can be so difficult . I am presently waiting for the promised assistance and am having to make do with watching channel 100.
I also do not appreciate being made to feel like a naughty child when speaking to an advisor : even if my questions do not seem to make sense to her I would have expected more empathy, particularly after having explained about my hearing problem. Terminating my call was also not very nice at all, as I had to go through the whole process again.
Please improve this service.
Cust No [protected]
I cannot access my account nor change my password
I have been on the chat line 4 times without success. When I try to log in it says my password is wrong. I have tried both E. Mailo ande phone options but both tell me a new tempory password is being sent but it does not arrive. I tried phoning in but the person concerned only referred me back to the chat line. The person on the chat line says they will refer it to another department and come back to me. Each time however I am given the same instruction which does not work. I have requested that someome phone me but so far I have not had a call.
I am desperate ande need someone to call me.
Neville Young
installation of explora 2
Good day, I would like to advise of the utterly bad service received after paying R3200.00 to get our decoders. Yesterday someone from Blingstallation came and installed our primary decoder and wanted to charge us R2400.00 for the secondary decoder installation (this is damn ridiculous). We canceled the installation of the second one and did it ourselves. Now our problem started soon after the technician left with the following errors on some of the channels (note every second or third channel) E48-32 & E16-4. After spending the whole day on the phone with Multichoice trying every route we could the problem was still not fixed they then advised me that the problem is then with the installation of the decoder (this is after 5 phone calls and exhausting every cell phone’s airtime. Now this morning I call the installers and advice them what I have been told by Multichoice they then continued to tell me that should the problem not be on their side they will bill me R450.00 for every hour (I will not pay this as I have been told by Multichoice that the problem is then with the installation). Secondary decoder I cannot see what is showing as I just keep on getting no information available, I cannot record, pause or rewind while watching a show? (As per my understanding and the “getting started booklet” you are supposed to be able to do this, not so?
How am I going to get this sorted as I have already paid for a service I am not getting? I now seriously doubt going on with DSTV as my father used to have the same problems and he just ended up canceling everything. I am very annoyed with this; it’s wasting my time and my money.
Please give me feedback my customer number is [protected] their accreditation number is [protected].
airing of shows dropped
Mnet channel 101 broadcasted Master Chef Junior reality competition show every weeknight for the past 3-4 weeks only to stop airing it literally just before the finals (2-3 episodes at the most left to finish the show). Instead we are given filler episodes of Britain's got talent specials and the channel is now proudly advertising the new Britain's got talent show to start airing next week. What about the end of the Master Chef Junior? No "sorry" message on the TV during airing time, nothing said about it to us the viewers. Do you really think people like to pay to watch half shows? My money is better spent on an ADSL line and streaming off the internet if this is the service quality we are getting for monthly subscription fees that keep increasing. Honestly, with the ever redundant repetition of old shows on DStv, the only thing we viewers really look forward to watching are the premiers on Mnet and the sports. Now it seems its better not to invest time on these shows because we might not get to see how they end!
account not being reconciled
Refer to Ref: 8661703.
Dispute literally thousands of phone calls and promises to rectify the account and consolidate all the credits Multichoice owes us, our account is still being suspended.
We had 2 accounts (for Bedfordview and Durban) and Multichoice created a third for all the credits it owed us.
We then asked for accounts to be consolidated so that the credits would reflect correctly. They are still not showing and despite the fact Multichoice owes us money, our dstv keeps getting suspended.
Will someone please contact us to resolve this issue once and for all.
news24's ongoing failure to present new "news"
Since last week, there have been no running exchange rate updates along the screen of News24 in South Africa; likewise, no stock exchange or gold price updates either.
For over 30 hours - since 12:31 on 15 May 2017 - the "news" content on News24 has not changed. A lot has happened in South Africa and the world, but where is the reporting on it?
There has been no attempt to explain, to apologise or to alert viewers to the fact that, clearly, there is a problem.
refund for paying on the wrong dstv multichoice account
i paid for 2 dstv compact accounts(R 365 + R 365 = R730) on the wrong multichoice account, using my internet banking, the money was transferred to DSTV multichoice ABSA account: [protected] instead of [protected], and i requested my bank (CAPITEC) to reverse the payment but they said multichoice did not grant the permission to reverse, so i had to make another...
Read full review of MultiChoice Africa / DSTV and 13 commentssupersport
Hi
Could you please explain why this year you have stopped all HBO, showtime and sky sports boxing matches, and you are not showing any NBA games.You increase your prices, but then cut all the PPV offerings from your shows...the only reason i have kept dstv is because of the sport, i can watch everything else on netflix, amazon, HBO...last question, will you be showing the canello ggg fight in September, if not i will cancel my service as soon as the contract runs out, utterly pathetic DSTV.ill watch sports on sky and HBO.
awaiting for installation now for 4 weeks of the new explorer.
My complaint after my old explorer has broke down
I was at the Pretoria MultiChoice Centurion Center 4 weeks ago and again visit the offices 2 weeks ago with out any success.
The said that on there system it shown that they have called me on the 21st of April but did not received any phone call.
It is ridiculous to think that you must phone a customer one time and think the problem has been solved.
How long must I wait before actions takes place.
Must I wait another month or two before I will be able to watch TV
Regards
Unhappy Client
David Viljoen
[protected]
I am complaining about the many new changes to the explorer decoder.
Why minimize the day-to-day search on one channel? Bring the option back to scan from ex: 8 am to 8am the next day! It's just easier that way. And one more thing, please stick to one decoder from now on! I had to swap out all of my good working decoders for new ones because I strongly believe that U did send out a disruptive code to destroy our old decoders just so we'd buy new ones.
dstv premium package
I take this time to complain about the poor quality of the dstv premium package. i am a subscriber to this package and have noticed that multichoice has removed most of the movie channels i.e 107, 108, 109. i find this very disturbing as we pay R700 monthly to get as many channels as possible. also even in the available channels you seem to be repeating the same movies over and over again. the quality of multichoice has dropped dramatically and we are expected to pay R700 monthly for unsatisfying services. i am Mr X Thomela Id [protected] and cell number [protected].
supersport
I am a sports fan and that is the reason why I am paying the very expensive Dstv subscription fee per month.I am very disappointed that Supersport don't broadcast big international Boxing events like Joshua vs Klitshco or the last Gelovkin fight which are major Sporting events. I am not willing to pay such expensive supscription fees and Supersport does not broadcast these events.
your service, or lack of, as it seems.
Simply put, we as customers pay too much to be denied access to many important events. I'm a sports fan and I was baffled when I got news that Dstv didn't have the right to broadcast the concluded Copa America football competition. This is a major footballing competition, but I let it go. Then I had also patiently waited for the NBA playoffs expecting the games to be broadcasted. But similarly, Dstv did not acquire the rights. I'm a busy person, I rarely spend hours in front of a TV set, I only take out time to watch specific sports and competitions. So what worth does Dstv have to me if something as huge the NBA isn't even broadcasted? I see one simple answer. And it is greed. Customer service should be your priority. Just bear it mind.
billing
Ive made payments on the 3rd april and on the 26 april to multichoice. However according to them no payment was made on the 3rd april. ( this payment was made on the dstv self service ) up till today the 08.05.2017 i have to call into the call center to re-activate my account. I have sent my proof of payments as well as my bank statements to 3 different supervisors at multichoice ( charmaine.[protected]@multichoice.Co.Za, ashenola.[protected]@multichoice.Co.Za and tebogo.[protected]@multichoice.Co.Za) and everyday i call i speak to someone different. According to them, my profile is under investigation. It has been how long already and i cannot keep calling everyday. I need this matter sorted out asap as i will not be paying any re-connection fees and prorate fees as this is an issue that needs to be sorted on there side.
unauthorised debit order amount
In March 2017 DSTV contacts me for a new payment plan. I knew my payment plan only ended in September 2017. I specifically enquired from the consultant if there will be any penalties if I cancel the current payment plan before September. I was advised there will be none. The new payment plan amount is R899 per month. On 30 March DSTV deducts an amount of R2400 from my account. I phoned in to discuss this and spoke to a manager who advised there was a mistake and the amount is only R216.21 (penalty) plus the R899 payment plan fee. On 2 May 2017 an amount of R2600 is deducted from my account. The consultant I spoke to on 2 May 2017 advised there is now a refund due to me of R1800. Today 8 May 2017 no one can tell me what happened to my refund and the amounts deducted are correct. This is unacceptable and in contravention of the Consumer Protection Act.
invoicing non existent!!!
Invoicing system non existent!
I have spent almost 10 months now trying to resolve their problem... Over 700 emails, many phonecalls, even a visit to dstv offices and still no where further! Dstv admit there is a problem on their side but have still not bothered to resolve this. I get disconnected, pay within 5 minutes of receiving their last invoice and now disconnected again. Everyone at dstv is still investigating this problem, but nobody has concluded any invesitagation. This is totally unacceptable and a waste of my time! Whatever dstv have suggested I have done. Enough being a loyal customer since 1998! What more must I do? Sick and tired of being pushed around by dstv!
wta (tennis)
My complain is about women's tennis . Why muitiChoice never showed women's tennis, but always bring men's tournaments . We don't want discrimination between men's and women's tennis. There is people who want to watch women's tennis too. Please let's we watch women's tennis tournament too. We only watched women's tennis when they play slams . We need more wta live likes atp . From ST Uhongora
I have to cancel my subscription because I paid to watch ATP tennis not WTA. If @dstv wants to show WTA tour, they shouldn’t abandon the ATP tour, instead they should run them concurrently in two separate channels.
unauthorized debit
I applied for the Price lock option at Multi choice February -March 2017, got new Explora installed and contacted Multi choice regarding connection and confirmation of payment method. I confirmed banking details for debit order as I had been paying by debit order. Beginning of March no debit order for Multi choice went off my account, I contacted them and were informed the Price lock department will be in touch with me. Which never happened. In April an amount of R458.43 were debited, this was strange to me and I expected that they will correct it with in days. Then I received an sms middle of April informing me my pay-plan is in arrears, I contacted Multi choice and was informed that they noted on the system the debit order for 2 months had not been activated on their side but will escalate to Price lock department whom will contact me..That also never happened. This month all 3 moths of payments got debited to my account. To me this is not acceptable as I've done all on my side to resolve their mistake. They neglected activating the correct payment why should I suffer the consequences. This is also contradicting the original agreement between me and Multi choice.
The exact same thing happened to me. I took out the price lock in December and was debited the same amount. I called DSTV to inquire about the amount and was advised to pat another R130.00, which I did. U called them again to ask if it was sorted and was advised that there are 3 payments of R149.00 outstanding. This was investigated and i was informed that the 1 amount was added in error and the other amount would be waived because it was not disclosed when I took out the package. I am debited R579.00 each month when it should be about R679.00. Last month I was credited R574.00 and debited more than R1000.00. Then they debited another R574.00. I was advised that the refund was done and the money should reflect in my account within 3 days. This never happened. This month they tried to debited R723.00 and the R579.00. This is after I requested cancellation in February because I have had it with multichoice. I am done. I want my money and I want my services cancelled. The only time they call is when they need money. Ive been calling them since December 2016 and my query is still not resolved.
payment
i did a payment via my mothers cellphone app and on the app there was no option to put a ref number so at the end i had put my initials and surname, that was on the 27th April 2017 and to this day i have not been reconnected even after i have emailed proof of payment to several consultants but still i am told they cant find the payment. everyday i call and spend an hour on the phone without no positive outcome
explorer pricelock
November 2016 changed my Compact decoder, upgraded to Explorer Price lock and immediately cancelled the Compact and asked them to continue with the debit order as they used to debit on the previous account including the insurance amount. Little did I know that It will be the beginning of all my problems
January 2017 I received an sms saying I own R1959.55, to my surprise I was not aware of the outstanding balance, as I knew I had arranged for a debit order
Now am being called by lawyers telling me that my account was handed over as I owe the amount of R199 on my Compact account, the very same account I closed in November 2016, to make matters worse I still get calls from multi choice asking me if I want to upgrade to Explorer of which I already have how unprofessional and unorganized, Now am getting calls from Black and associates saying I own again and again and then they go and debit an amount of R2400 in March and April R3009 without arranging it with me, am still asking myself why did I upgraded to Explorer as now I am being blacklisted without warning, without being aware
Just like that
I need to know what will happen now as I still have not received any feedback or updates on this matter
Yours unhappy client
Mrs Khumalo
MultiChoice Africa / DSTV Reviews 0
If you represent MultiChoice Africa / DSTV, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of the problem with your MultiChoice Africa / DSTV service or product.
- Any relevant dates and times when the issue occurred.
- Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
- Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
- The company's response to your attempts to resolve the issue, if applicable.
- The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.
Be as detailed as possible to give a clear understanding of the situation and why it is problematic.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.
Overview of MultiChoice Africa / DSTV complaint handling
-
MultiChoice Africa / DSTV Contacts
-
MultiChoice Africa / DSTV phone numbers+27 11 289 2222+27 11 289 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 273 273 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 294 294 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone numberJohannesburg+27 12 422 2222+27 12 422 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 88 88 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 99 99 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone numberPretoria+27 31 710 2222+27 31 710 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone numberDurban+27 21 508 2222+27 21 508 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone numberCape Town+27 41 395 2222+27 41 395 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 40 40 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone numberPort Elizabeth+27 51 503 2222+27 51 503 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone numberBloemfontein+27 11 289 3000+27 11 289 3000Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone numberSwitchboard
-
MultiChoice Africa / DSTV emailshelp@dstv.com100%Confidence score: 100%Support
-
MultiChoice Africa / DSTV address144 Bram Fischer Drive, Randburg, South Africa
-
MultiChoice Africa / DSTV social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
Most discussed MultiChoice Africa / DSTV complaints
Frustrated with multichoice customer service!Recent comments about MultiChoice Africa / DSTV company
Unfair treatment of clientsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.