MultiChoice Africa / DSTV
Reviews and Complaints

On the 6th April 2017 I had to pay my DSTV subscription via EFT because the website for card payments was offline. I emailed the proof of payment to [protected]@multichoice.co.za and to [protected]@dstv.com. The payment was not allocated to my dstv account so they disconnected my viewing. I called in to the call centre and the lady i spoke to said i must wait 2 days and the funds should be allocated by then but she can't re-connect my services in the meantime. I waited the 2 days and my service was still suspended. I called in again and the gentleman who assisted me was very helpful and asked me to send him the proof of payment so that he can attach it on my account and log an escalation so their accounts department can allocate the funds. Its almost 2 months now and they still haven't allocated the funds and my dstv gets disconnected almost daily whereby i need to call into the call centre and request that they re-connect my services and re-escalate the issue. I have had about enough of this non sense because it's costing me to call in everyday and the duration of the call is on average 20 minutes. Today was the final straw when the call centre manager advise me that the only way to resolve this issue is to go to the bank and ask them to reverse the payment and i must repay it again.

Can someone pease assist me with this? The escalation case number is 8745903.

I have been most frustrated on trying to move my viewing package form my residential address to my vacation retreat.
I have a premium package at home and an EasyView package at my holiday home. In the past I was able to disconnect my home package and transfer it onto the decoder at my holiday home and then reconnect both services when I returned home, so that some service, at least, would be left available to whoever wished to use our holiday home.
This option was made very difficult by DSTV when it decided that EasyView contracts could only be connected/deconnected on the contract payment date. The "holiday home" package was financially not an option as I was informed that this meant that I need to keep 2 full packages going : 1 at my residential address and 1 at my holiday home during the time I was on vacation.
This prompted me to bring my PVR with me this time, as you suggested in your adverts, and to plug it in to my dish at my holiday home. This was unsuccessful, even with assistance, and I then tried to have my home package disconnected and transferred to my holiday home. After some 33 minutes spent on my cellphone with DSTV Cape Town I was informed that they were having "technical difficulties" and that they would keep on trying . This morning I still have an error message and phoned again.
After going through the whole identification process again with a person identified as Lunathi, whom I experienced as being rather irritated by me, ( I am hard of hearing and do not follow conversations easily, as explained to her) and 23 minutes on my cellphone later, I was disconnected and had to start the whole process over again. This time I spoke to a lady called Olwethu and, again after some 14 minutes, managed to get to the stage where she informed me that my problem had been escalated to her supervisor who she said, would contact me on progress. I also was informed that my EasyView package, which is paid on the same debit order as my premium package has, mysteriously, been deactivated. This been a very frustrating and, indeed, deeply disturbing experience, not to mention that it has also consumed all my airtime! One cannot believe why this process which is advertised as being such a simple one, can be so difficult . I am presently waiting for the promised assistance and am having to make do with watching channel 100.
I also do not appreciate being made to feel like a naughty child when speaking to an advisor : even if my questions do not seem to make sense to her I would have expected more empathy, particularly after having explained about my hearing problem. Terminating my call was also not very nice at all, as I had to go through the whole process again.
Please improve this service.
Cust No [protected]

I have been on the chat line 4 times without success. When I try to log in it says my password is wrong. I have tried both E. Mailo ande phone options but both tell me a new tempory password is being sent but it does not arrive. I tried phoning in but the person concerned only referred me back to the chat line. The person on the chat line says they will refer it to another department and come back to me. Each time however I am given the same instruction which does not work. I have requested that someome phone me but so far I have not had a call.
I am desperate ande need someone to call me.

Neville Young

Good day, I would like to advise of the utterly bad service received after paying R3200.00 to get our decoders. Yesterday someone from Blingstallation came and installed our primary decoder and wanted to charge us R2400.00 for the secondary decoder installation (this is damn ridiculous). We canceled the installation of the second one and did it ourselves. Now our problem started soon after the technician left with the following errors on some of the channels (note every second or third channel) E48-32 & E16-4. After spending the whole day on the phone with Multichoice trying every route we could the problem was still not fixed they then advised me that the problem is then with the installation of the decoder (this is after 5 phone calls and exhausting every cell phone’s airtime. Now this morning I call the installers and advice them what I have been told by Multichoice they then continued to tell me that should the problem not be on their side they will bill me R450.00 for every hour (I will not pay this as I have been told by Multichoice that the problem is then with the installation). Secondary decoder I cannot see what is showing as I just keep on getting no information available, I cannot record, pause or rewind while watching a show? (As per my understanding and the “getting started booklet” you are supposed to be able to do this, not so?
How am I going to get this sorted as I have already paid for a service I am not getting? I now seriously doubt going on with DSTV as my father used to have the same problems and he just ended up canceling everything. I am very annoyed with this; it’s wasting my time and my money.
Please give me feedback my customer number is [protected] their accreditation number is [protected].

Mnet channel 101 broadcasted Master Chef Junior reality competition show every weeknight for the past 3-4 weeks only to stop airing it literally just before the finals (2-3 episodes at the most left to finish the show). Instead we are given filler episodes of Britain's got talent specials and the channel is now proudly advertising the new Britain's got talent show to start airing next week. What about the end of the Master Chef Junior? No "sorry" message on the TV during airing time, nothing said about it to us the viewers. Do you really think people like to pay to watch half shows? My money is better spent on an ADSL line and streaming off the internet if this is the service quality we are getting for monthly subscription fees that keep increasing. Honestly, with the ever redundant repetition of old shows on DStv, the only thing we viewers really look forward to watching are the premiers on Mnet and the sports. Now it seems its better not to invest time on these shows because we might not get to see how they end!

Refer to Ref: 8661703.

Dispute literally thousands of phone calls and promises to rectify the account and consolidate all the credits Multichoice owes us, our account is still being suspended.

We had 2 accounts (for Bedfordview and Durban) and Multichoice created a third for all the credits it owed us.

We then asked for accounts to be consolidated so that the credits would reflect correctly. They are still not showing and despite the fact Multichoice owes us money, our dstv keeps getting suspended.

Will someone please contact us to resolve this issue once and for all.

Since last week, there have been no running exchange rate updates along the screen of News24 in South Africa; likewise, no stock exchange or gold price updates either.

For over 30 hours - since 12:31 on 15 May 2017 - the "news" content on News24 has not changed. A lot has happened in South Africa and the world, but where is the reporting on it?

There has been no attempt to explain, to apologise or to alert viewers to the fact that, clearly, there is a problem.

Hi

Could you please explain why this year you have stopped all HBO, showtime and sky sports boxing matches, and you are not showing any NBA games.You increase your prices, but then cut all the PPV offerings from your shows...the only reason i have kept dstv is because of the sport, i can watch everything else on netflix, amazon, HBO...last question, will you be showing the canello ggg fight in September, if not i will cancel my service as soon as the contract runs out, utterly pathetic DSTV.ill watch sports on sky and HBO.

My complaint after my old explorer has broke down

I was at the Pretoria MultiChoice Centurion Center 4 weeks ago and again visit the offices 2 weeks ago with out any success.

The said that on there system it shown that they have called me on the 21st of April but did not received any phone call.

It is ridiculous to think that you must phone a customer one time and think the problem has been solved.

How long must I wait before actions takes place.

Must I wait another month or two before I will be able to watch TV

Regards
Unhappy Client
David Viljoen
[protected]

Why minimize the day-to-day search on one channel? Bring the option back to scan from ex: 8 am to 8am the next day! It's just easier that way. And one more thing, please stick to one decoder from now on! I had to swap out all of my good working decoders for new ones because I strongly believe that U did send out a disruptive code to destroy our old decoders just so we'd buy new ones.

I take this time to complain about the poor quality of the dstv premium package. i am a subscriber to this package and have noticed that multichoice has removed most of the movie channels i.e 107, 108, 109. i find this very disturbing as we pay R700 monthly to get as many channels as possible. also even in the available channels you seem to be repeating the same movies over and over again. the quality of multichoice has dropped dramatically and we are expected to pay R700 monthly for unsatisfying services. i am Mr X Thomela Id [protected] and cell number [protected].

I am a sports fan and that is the reason why I am paying the very expensive Dstv subscription fee per month.I am very disappointed that Supersport don't broadcast big international Boxing events like Joshua vs Klitshco or the last Gelovkin fight which are major Sporting events. I am not willing to pay such expensive supscription fees and Supersport does not broadcast these events.

Simply put, we as customers pay too much to be denied access to many important events. I'm a sports fan and I was baffled when I got news that Dstv didn't have the right to broadcast the concluded Copa America football competition. This is a major footballing competition, but I let it go. Then I had also patiently waited for the NBA playoffs expecting the games to be broadcasted. But similarly, Dstv did not acquire the rights. I'm a busy person, I rarely spend hours in front of a TV set, I only take out time to watch specific sports and competitions. So what worth does Dstv have to me if something as huge the NBA isn't even broadcasted? I see one simple answer. And it is greed. Customer service should be your priority. Just bear it mind.

Ive made payments on the 3rd april and on the 26 april to multichoice. However according to them no payment was made on the 3rd april. ( this payment was made on the dstv self service ) up till today the 08.05.2017 i have to call into the call center to re-activate my account. I have sent my proof of payments as well as my bank statements to 3 different supervisors at multichoice ( charmaine.[protected]@multichoice.Co.Za, ashenola.[protected]@multichoice.Co.Za and tebogo.[protected]@multichoice.Co.Za) and everyday i call i speak to someone different. According to them, my profile is under investigation. It has been how long already and i cannot keep calling everyday. I need this matter sorted out asap as i will not be paying any re-connection fees and prorate fees as this is an issue that needs to be sorted on there side.

In March 2017 DSTV contacts me for a new payment plan. I knew my payment plan only ended in September 2017. I specifically enquired from the consultant if there will be any penalties if I cancel the current payment plan before September. I was advised there will be none. The new payment plan amount is R899 per month. On 30 March DSTV deducts an amount of R2400 from my account. I phoned in to discuss this and spoke to a manager who advised there was a mistake and the amount is only R216.21 (penalty) plus the R899 payment plan fee. On 2 May 2017 an amount of R2600 is deducted from my account. The consultant I spoke to on 2 May 2017 advised there is now a refund due to me of R1800. Today 8 May 2017 no one can tell me what happened to my refund and the amounts deducted are correct. This is unacceptable and in contravention of the Consumer Protection Act.

Invoicing system non existent!

I have spent almost 10 months now trying to resolve their problem... Over 700 emails, many phonecalls, even a visit to dstv offices and still no where further! Dstv admit there is a problem on their side but have still not bothered to resolve this. I get disconnected, pay within 5 minutes of receiving their last invoice and now disconnected again. Everyone at dstv is still investigating this problem, but nobody has concluded any invesitagation. This is totally unacceptable and a waste of my time! Whatever dstv have suggested I have done. Enough being a loyal customer since 1998! What more must I do? Sick and tired of being pushed around by dstv!

My complain is about women's tennis . Why muitiChoice never showed women's tennis, but always bring men's tournaments . We don't want discrimination between men's and women's tennis. There is people who want to watch women's tennis too. Please let's we watch women's tennis tournament too. We only watched women's tennis when they play slams . We need more wta live likes atp . From ST Uhongora

I applied for the Price lock option at Multi choice February -March 2017, got new Explora installed and contacted Multi choice regarding connection and confirmation of payment method. I confirmed banking details for debit order as I had been paying by debit order. Beginning of March no debit order for Multi choice went off my account, I contacted them and were informed the Price lock department will be in touch with me. Which never happened. In April an amount of R458.43 were debited, this was strange to me and I expected that they will correct it with in days. Then I received an sms middle of April informing me my pay-plan is in arrears, I contacted Multi choice and was informed that they noted on the system the debit order for 2 months had not been activated on their side but will escalate to Price lock department whom will contact me..That also never happened. This month all 3 moths of payments got debited to my account. To me this is not acceptable as I've done all on my side to resolve their mistake. They neglected activating the correct payment why should I suffer the consequences. This is also contradicting the original agreement between me and Multi choice.

i did a payment via my mothers cellphone app and on the app there was no option to put a ref number so at the end i had put my initials and surname, that was on the 27th April 2017 and to this day i have not been reconnected even after i have emailed proof of payment to several consultants but still i am told they cant find the payment. everyday i call and spend an hour on the phone without no positive outcome