Eureka Forbes
Reviews and Complaints

After reading through various reviews, it's disheartening to see the consistent negative experiences shared by customers of Eureka Forbes. The common themes of unprofessional behavior, poor customer service, and unreliable products paint a concerning picture. From delays in installation to issues with product functionality, it's clear that many customers have faced significant challenges. The lack of responsiveness from the customer service team, coupled with difficulties in getting refunds or proper servicing, adds to the frustration. It's evident that there is a disconnect between the brand's promises and the actual customer experience. Considering the multitude of negative feedback, it's advisable for potential customers to proceed with caution when engaging with Eureka Forbes.

Complaint No.: CM-171224-[protected], CM-061224-[protected], CM-251124-[protected]

Product not working since two months.
Wrong product displayed in my account.
I booked for AMC on the wrong product by paying Rs.2,804.00
Since one month requesting for refund. But refund initiated last week erroneously only for Rs.1,804.00
For the balance Rs.1,000 I have called multiple times and emailed multiple times.

Till date refund of balance is not done. The main point here is that Eureka Forbes is least bothered about customer complaints.
For small matters you make us spend lot of time and money.
Eureka Forbes supplied wrong product, pathetic customer service, insisted customer to buy product that Eureka Forbes has instead of the choice of product selected by the customer and no response for refund till date.

Don't you think this is purely harassment?

In last quarter of (Oct to Dec) 2022, I purchased Dr.Acquaguard Classic + . This was in exchange of old model NOVA . The new model is not showing up in my customer login. My mobile No is [protected] and name Avinash Waran. Consequently, I was forced to take AMC for NOVA Model as this was the only model showing up in my login for availing AMC.

I was told by the serviceman that the existing AMC is not valid against Classic + model. Request you to update your database and shift the current AMC (which is valid from [protected] to [protected]) of Rs 4715 to Classic + model

My customer code is [protected]

I've requested for the filter to be changed from Aquaguard.

On the same day I purchased AMC for Rs.1700 but still they haven't sent any technician to me.

First call made - 6th Feb

AMC purchased - 6th Feb

Complaint number - CM-060224-[protected]

Hello,

I have an aquaguard water purifier. I got a call from aquaguard water purifier and i bought an AMC for 3 years. I had requested for a service on 2nd january. The technician did not come for service nor did he bother to call and inform us that he is not coming. When we called him and enquired about it he is informing us that they don't have the spares needed to do the service. Their tone is also rude. I want this issue resolved or i want me AMC money refunded. Please have someone contact me as soon as possible.

Thank you,

Senthil

Dear sir,

name : rajesh shah / ritesh shah

registered contact no - [protected]

alternate contact no. [protected]

address line 1: ekta co-operative housing society flat no. 9, 1st first, plot no. 160, laxmibai kelkar marg, sion circle, sion (east), mumbai - 400022

state : maharashtra

city: mumbai

pin code 400022

product name : eureka forbes aquaguard enhance nxt uv +

product status (in contract/in warranty/out of contract/out of warranty) : in contract

request description : the person from whom taken amc is not attendenig complaint the macine is not working form past more than two months, the person from whom we have taken amc is not able to solve.

Dop: 15-09-2021

please share your preferable date and time for the visit: after 4:00 pm

Our water purifier has not working for the past 2 days. Eureka Forbes renewed the contract a few days back, and now not a single service engineer has visited our house to resolve the issue.

What is the point of the contract if the service is so pathetic when we need it. We have been buying drinking water for the past 2 days. Are these people even human that they are being negligent about something as important as drinking water?

We should gone for Kent instead.

Dear Sir/Ma'am,

I purchased the AMC silver plan from EUREKA FORBES LIMITED on 31st August, 2023 (document attached).

However, even after multiple complaints, they are not sending technician to change the water filter kit . I have complained countless times to provide me the filter kit as part of AMC, but even after more than a month, nothing is provided. They are closing my complaints deliberately after 2-3 days without any communication. They escalated the issue to senior person, but still no resolution. Below is the latest complaint number out of countless complaints raised.

Complaint Number: CM-041023-[protected]

Customer Code: [protected]

I request you to help me get the refund of INR 1799 from Eureka Forbes at the earliest, as they are extremely negligent and ignoring my complaints repeatedly.

Could you please take necessary actions in getting me the refund?

I am an old customer of Aquaguard Water purifier (RO) for last many years. Due to transfer, we had to shift to different places (Mumbai, Ahmedabad, Rajkot and now Pune). Earlier the service was prompt and reasonably good.

However, AFTER a 2 year AMC payment in March 2023, they are not responding to our complaints.

Our RO is giving warning to change the cartridges (filters). We informed them from our Registered Mobile Number on 24.03 2023. They promised that the complaint will be attended to immediately. However, no one has attended so far. We also lodged complaint on email given by them : deepa.[protected]@eurekaforbes.co.in.

Someone called on our registered mobile and promised to attend our complaint AS EARLY AS POSSIBLE. The email received from them promised a timeline of 24 hours. Nothing happened in 24 hours. We wrote again. Someone again called just to inform that our complaint was still OPEN as per their record and it will be attended to AS EARLY AS POSSIBLE. Only thing the caller said that as per their record the complaint was opened on 26.03.2023 and not on 24.03.2023.

After being fed up we wrote them to cancel our 2 year AMC and refund the amount. Again they called and said it will be attended AS EARLY AS POSSIBLE. again nothing happened.

Now we are forced to purchase safe water for drinking. Neither they are servicing the machine (replacing the cartridges) nor they are refunding our AMC money

i am residing at chennai,i brought this Dr. Aquaguardᴿ Fusion Hot N Ambient N Cold Water Purifier from eureka forbes on 15th september 2021 for a price of around Rs.39000,the machine started to malfunction and it was giving low water output from the month of february 2022 i gave complaint to their customer care but till now no one visited to repair the product.i think the company just sells this kind of high tech machines and dodges from repairing it.i am spending huge amounts of money by buying water cans due to this.i am in a process of taking legal action

Eureka fobes company cheated me, I bought 9 stage purifier on 16 November 2020 with 2 years maintenance contract and they done only 2 services in these period. my contract is finishing on November and they want to me to renew this contract. getting slow water and now saying that need to replace tank with AED 700. they are misleading people and trying to get continue contract and getting money. so please do not buy from them. Now I am trying to complaint in Dubai consumer court.

We had purchased a water purifier from Eureka Forbes and even after several follow ups no one called or visited. Very bad and pathetic customer service and poor quality of communication. Very unsatisfactory and a terrible experience