Shoppers Drug Mart
Reviews and Complaints

The pharmacists here are among the least caring and illegitimate phamacists I have worked with. They are completely unwilling to do ANYTHING to help out the people, us innocent patients who have been prescribed these fake manufactured drugs to temporarily ease our symptoms, drugs which have terrible side effects and many that make us addicted to them and which DO NOT CURE us. I have gone through hours and hours of phone conversations with these people(pharmacists) and the doctor's offices trying to get them to give me a higher dosage of my medication so that I am not stuck seeing my pharmacist every week to continuously renew my dozens of prescriptions. I am only in my 20's and I cannot imagine how much worse it will be in the future. I also went to the trouble of doing all of this, to be informed that the pharmacy had never recieved a fax from my doctors office to increase my dosage and that I would have to make everyone repeat the process... just because some idiots aren't doing their jobs at recording incoming faxes and updating our files as necessary.

I have also gone in there several times to pick up prescriptions that are not done when they are supposed to be done. How lazy is that? I hate pharmacists.

I have been a diabetic since 1994, more than half my life-time. Ever since being recognized with diabetes I have taken Humulin N and Humulin R twice a day. I use syringes to mix the appropriate dosage of these insulins and then inject them. As I have found out today Shoppers Drug Mart stopped carrying Humulin N and R in 10ml vials, they carry them in cartridges so they can charge twice as much for the Humulin and charge for special injection pens and needles. On top this form of injection does not allow the user to mix two types of Humulin, I would have to make four injections per day instead of two and therefore spend more money. I have bought Insulin from Shoppers Drug Mart in the past and spend around $100/month for my medication. Apparently they want me to pay more. I had to go to three separate Shoppers Drug Mart locations before finding one that had Humulin in vials. There are no other pharmacies in my neighborhood. This is a case of medical negligence because they never warned me about changes in the medication they carry. Shoppers Drug Mart carried this medication in 10ml vial for over 20 years, recently they changed the format of injection of this medication so that they can make more money without warning patients who rely on this medication twice and up to four times a day.

My Sister purchased a gift "Radio" for myself for Christmas 2010.I did not want radio as I have enough already.So, went to return the radio with receipt in hand.The customer service agent said I would need the original debit card so she could return the amount to the card.I told her it was a gift, I did not purchase it and therefore do not have the debit card used to purchase it.She indicated could not return it, that this was the Shoppers policy.I indicated I am not asking for the cash back, but would be happy to accept store credit.She indicated they could not do that, as reiterated with her Supervisor.I said well that's not acceptable as
my sister is not in the area and I can't expect her to travel or send me her debit card, which I am not authorized to use.Nor would I pay shipping to send her the gift to return.I asked to speak with the Manager.The Manager indicated that they could not give me store credit and only return item to original debit card.I said well, your store is no longer just a Drug Store and that you advertise and promote Christmas gifts.He indicated to me that in fact I was the second customer with the same request in the last 10 mins. I indicated, country wide there is probably a thousand customers trying to return gifts.I then pointed out to the Manager the signage in the store that said "Christmas Gifts
Made Easy", that it was not easy at all and why would the Company take a chance with the loss of revenue to return the purchase to a debit card of the person(s) they have inconvenienced. He threw up his hands and said he would call the Corporate Office as I Requested.Not resolved to date!

The pharmacist at the Humbertown Shopper's Drug Mart would not accept unfinished antibitics for environmentally responsible disposal. No other pharmacy has ever refused our attempts to keep drugs out of landfill and public land and water. Sylvia Des-Sahkian is the first who waved us away, disinterested in proper disposal. If you are hiring phar-macists who know less about the impact of the drugs they mix on the environment than the general population who hears it on the news everyday, you should not be in the pharmaceutical business. Educate your employees please or remove them from positions of responsibility.

Sincerely,
Basia Stec

Repeatedly treated poorly by male asian young pharmacist.
He was the only one servicing the pharmacy and I waited with my infant son at the RX IN location while after seeing me there he left the pharmacy area to go talk to another employee about sports - noticing me the entire time. The employee he was talking to looked at me and said "someone will be with you shortly" because he obviously felt bad for the pharmacists lack of care. 10 minutes later the pharmacist came to take the prescription - then telling me something was wrong with the prescription and he had to call the doctor. He had nothing to do but refused to call my doctor while I waited and told me he would give me a call. When I asked for the prescription back he refused and said something was wrong and he had to call her. I ended up filling the prescription there (a few hours later - never knowing what was wrong) but will NEVER return there.

A few weeks ago I took advantage of their shopping promos – Spend $50 and get a surprise gift card for Shoppers Drug Mart. I scratched it and revealed a $10 gift card (PLU4478). I put this aside knowing that I would use it again in a 2-3 weekss. When I went to use it, I was very surprised to find an expiration date - missed it by 1 day. The cashier never mentioned it to me at the time she handed it to me. I normally shop when they have 10x or 20x Optimum Points promo, so I never had the opportunity to use their gift card before and assumed it worked like a regular gift card. Since no expiration dates are applied to the points earned at these special promos, the same should hold true of the gift cards - indefinite expirartion date. But if a card has an imminent expiration date, customers should be advised. Otherwise, I think the right thing to do is to offer those customers a regular gift card as a replacement.

This complaint was lodged with their Head Office. Despite their long-winded politically-correct answer, their position boiled down to "tough lucK" .

Considering the number of shopping trips I have made to Shoppers over the years, I thought they could have handled this with more class.

CONSUMER BEWARE: Their promotional gift cards expire within 2-3 weeks.

Shoppers Drug Mart offers a seniors discount of 20% the last thursday of the month. I waited to purchase a $69.99blood pressure monitor expecting to save 20% $14.00 I also got a few other things. The blood pressure monitor had been reduced by $5.00 but was not marked as on sale. I was charged $2.00 more for the only item that was not on sale.
My total savings was $2.20. Totoal savings $.20. No where did it say 20% off on regulared priced items only. I found out at the cash register.
It seems they take of a few dollars off the higher priced items to avoid giving the 20%. As far as I am concerned this is a ripoff. I would have paid the same the day before or after.

Simple situation - Pharmacy staff member takes job frustration on me. Yells at me because they are understaffed and dont have time to fill my prescriptions.
I complained on the survey, called the customer service line and reported problem to a pharmacist at the store.
Everyone is very sorry - if it happens again call them.
I decided to move my business and end collecting optimum points for airmiles.
No one person is regretfull that they lost my business. I thought I would try again to make my point, but customer service really cant figure out the issue.

No customer retention policy or department exists.

I did all my food shopping there -

Mic Gagne

I went to shoppers drug mart yesterday on montreal road, I usually go to the one on vanier parkway but I was in a rush and decided to go to the one on montreal road and st laurent. Big mistake! There was no one there to help me on the floor and then finally I get to the cash and theres a huge line up but the cashier doesnt do anything about it.. ? Her name was tina marie, she didnt smile, she was rude, she didnt even look like she was happy to be there, not only that but she wasnt even wearing the proper uniform, I mean her pants were black not blue and they were so tight, they were almost about to rip. She and the management should know better then to wear something like that to work! This was the worst shopping experience ive ever had. Oh yes and she forgot to ask me for my optimum card, usually the cashier always asks me if I have mine and thats when I take it out. This time she didnt ask and so I forgot and then she tells me she cant add my point anymore. It was her mistake I know she could of asked someone to add the points but she proceeded to the next customer. They are opening a new store and let me tell you I wont even look at it! Its going to take me a long time to walk back into any shoppers drug mart.

My husband and I attempted to purchase diabetic supplies and some Aleve from the pharmacist "Alim". His complete rudeness and lack of professionalism caused us both to become upset, leaving the store and all of the purchases behind. This pharmasist was blatently annoyed at my questioning of the use patient profiles for non-prescription purchases and we were told repeatedly "you can get this somewhere else". Well we did go to another pharmacy where we were not only treated with professionalism and dignity, but plan to make all of our non-perscription purchases in the future.

I purchased some eye makeup remover from Shoppers Drug Mart. It was their own cosmetics brand (Quo) and has the same return policy as the Life brand (satisfaction guaranteed!). It did not work very well and it stung my eyes. I sent an email to the company and told them I would be returning the product. I never did hear back from anyone.

I went to Shoppers to return the makeup remover. The cashier seemed new and was not familiar with the return policy (something I'd assume is part of basic training). She commented that it was used (um, yes, that's how I know it stings my eyes!). The other problem was that I didn't have my receipt.

She called the manager, who was not familiar with the return policy, either. I had to quote from the company's website that I could return a Quo product without a receipt for a full return or exchange. The manager took my word for it but said I would have to come back between 9-5 and do the return with the cosmetics manager!

The experience was completely ridiculous - I threw out the product and never returned (I work between 9-5).

This store had the worst service I have every seen! All the employees were rude to me and refused to help me find the items I was looking for. Then when I asked to see the manager she yelled at me and actually told me that I wasnt worth her time because I was just an unimportant piece of ###. The employees name was Rose. She should definately be fired! Nobody should be allowed to treat others that harshly.

i am a regular customer of shoppers for years.. i go to the dunbar branch on 27th avenue... but it is very dissapointing how the customers are treated. Two employees named margareet and elle are very rude specially margaret. She is very rude and has no idea how to behave with a customer. She constantly asks for ID. Whenever i see her there i feel like walking out of the store. they are very ill manered. if they are always so angry then they should not come to work.

on the other hand Kal and Wendy are very nice. best customer service. they are very welcoming.

PLEASE DO SOMETHING ABOUT MARGARET AND ELLE. EVERYONE IN THE NIGHBOURHOOD HATES THEM SPECIALLY MARGARET... I Have recieved the worst customer service from her..
please do something about her...