Shoppers Drug Mart
Reviews and Complaints

toxic?really? which exact ingredients in fragrance is toxic? and where is a link that proves this by a non biased source?
they stopped selling cigarettes because of legislation enacted years ago where no retailer with an existing pharmacy is allowed to sell tobacco products. show us the proof to your claimss that smelling a fragrance is just as toxic as smoking...show me one reputable study.
i suppose they should stop selling toothpaste with flouride in it since a lot of people claim its bad for you.
maybe they shouldn't get their floors waxed since that can leave particles in the air and some people may believe thats toxic.
maybe sick people shouldn't come into the store and sneeze because that could male people ill.
maybe the bay and sears will move their toxic fragrance sections to a locked room to satisfy people like you.
gimmie a break...

The Ontario Ministry of Health changed the guidelines recently on prescriptions - doctors need to submit more documentation with prescriptions (to combat fraud and abuse). They also need to submit your Health Card number with prescriptions now. It sucks for people on medication, but a pharmacist isn't a doctor - they are only dispensing your medication. Pharmacists (in Ontario) are not authorized to change your dosage - only your doctor can do that. If the pharmacy didn't get your renewal, it could be their mistake - or it could be your doctor.

I purchased cosmetics from another store and tried to return them to Northland Mall Shoppers in Calgary, the clerk refused to process the returns with the reason that each store is independently owned. She told me to return the items to the store where I made the purchase. I did not see any signs in the store nor was I told of this policy when I made the purchase. There is nothing on the receipt or on the return policy on Shoppers' website to indicate this is true.

I would have to disagree with you completely. How in the world do the employees at Shoppers know that your sister has bought this for you? You could be some random person trying to return stolen goods with a receipt. You have to accept the fact that each company has it's own policy. If you do not like it then well, too bad. The only person inconvenienced was you because you tried to get the employee to refund something that they could not. Continuing, you did not even purchase it so why would it bother you. Shoppers DrugMart did not inconvenience you, you inconvenienced yourself because you wasted your own gas. You need to comprehend the fact, that sometimes you will get Christmas gifts that you do not like and there is nothing you can do about it. If you truly did not want the product then send it back to your sister or give it to someone else! Why waste other people's time over something so silly. They can't refund or exchange it then they can't. On the Shopper's DrugMart website it clearly states, "Shoppers Drug Mart reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason." Also it states, "Debit card will be refunded to the original debit card." Stop trying to be a grumpy customer for no reason, you should understand that customers need to follow and respect a company's policy.

Hello Sir/Madam

i have recently Received email from Shoppers on about promotion for this week . i am regular customer always shop at shoppers Unfortunately, when I went to shoppers today I saw there was shaver for men was on sale from $109 to $59 dollar when i went to the cashier she scanned and said its not on sale its something else but sign on shelf was same company T&G but product # was different . so Supervisor mension its not our mistake its Customer mistake they place wrong sign on shelf so now because of this i couldn't got the gift for my dad and my 2 hrs got wasted in shoppers so if u want me to come back to shoppers again then Head of shoppers dept person need to resolve the problem, I would like you to give me same deal and 20 x points

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at [protected].

Thank You

Aartee Sharma

Just to let you know it is not a "GIFT CARD", it is a promotional coupon. Therefore, they are allowed to expire. You should know that any promotion will not be valid forever, all promotions have a while supplies last or valid until. I find it ridiculous that you complained and got upset over the fact that you did not read the coupon - which by the way, the expiration date was clearly stated.

What is the dress code for the Shopper Drug Mart Staff ? Do they get to wear crocks and flip flops, no socks etc ? Isn't this a health concern, especially for a Health Store.

I dropped off a prescription refill at Shoppers Drug Mart - Montrose Rd. Niagara Falls on January 7, 2012. I went today January 9, 2012 to pick it up. The young lady assisting the Pharmacist could not find the order. She looked through some books and then I heard her ask the Pharmacist "Are you going to sign off on this prescription"? He replied "No". She explained that the script could not be read by the Pharmacist so he refused to fill it. I asked him for the script - I could read it. The girl called my Dr.'s office and they confirmed over the phone the script - he still refused and asked for a new one - however, the Dr. would not be in till the next day to re-do script for me. I needed my blood pressure pills. I asked "why did no one call me at home so I could have taken care of the matter"? No reply. I requested my script back and left. I attended the Dr.;s office seen another Dr. and explained what had happened - he was stunned. I took the new script to another Drug store and low and behold - I could not get my refills because they had been filled and processed already at Shoppers Drug Mart! I thought he could not read the script? Is this fraud? I am pissed! shannon goba very mad consumer!

I went to the shoppers in Blackburn Hamlet, ottawa, ON, went to purchase a pregnancy test the sign said 12.99$ the cashier didnt give the pregnancy test at that price where it was advertised at 12.99$ was rude and condiscending.
shannon seguin RPN

The gift CASH card promos are a SCAM. In fact all their promos and their 'optimum' program overall is badly administered and not well planned out at all. Half the time the promos overlap BUT you cannot take advantage of that. The CASH cards are NOT treated like CASH at all! There are wayyy too many hoops and rings of fire to jump through. The customer service is the worst ever - from the front lines all the way up to corporate! I just received a reply from 'head office?" - from last year! UNREAL! and NO reference or explanation WHY it took this long! and it was a confused jumble of a response that really did not respond to my actual question! Every store seems to be owned/managed by someone else (hence BUCK PASSING is sooooooo easy!). They say they are open 24 hours BUT many services and stock are NOT THERE! Soooooo WHY be open! EVERY single store has different selection, stock, service (as in mostly NON) and even sales! WHY waste your time giving them your money! They do NOT deserve mine any more! I am spending my time and energy shopping elsewhere - where they VALUE customers! BUB BYE Shoppers - ROTSA RUCK CHUCK! They LOVE to point out ALL their FINE PRINT - BUT ONLy after you find out the hard way. SAVE time energy money - STOP SHOPPING SHOPPERS!

I agree totally. Today was the first day ever that I attempted a seniors discount at Shopper Drugmart. Milk regular price $4.29. Today on sale for $3.97. Should have paid $3.44. What gives. There is no benefit to shopping at Shoppers Drugmart as a senior. They only encourage seniors to drive unnecessarily to their store. Nice! That is what is needed more seniors driving unnecessarily. If you can't stand behind your pledge to sell with integrity to the public then please don't.

I don't blame you for being ticked off. Thanks for the warning. There are a few high ticket items I've been waiting to get . . . but now I'm going to keep a close watch on the pricing to see if they reduce it on Seniors Day.

* * * * * * * * * * * * * * * Don't mess with seniors ! ! ! * * * * * * * * * * * *

Poor service and money hungey.I moved to Overwaitea drugs.

I have been to 4 different location in BC. Namely Davie Street, Granville Street, Richmond Mall and Royal City Mall and they are all the same. I like the fact that some of their location operate 24 hours but in general their service sucks big time. Lack of customer service training or just basically lazy bunch of employee. Very slow at the cash register and hardly any staff on the floor to assist the customer. The wait at the cash register can be very long and none of them even bother to open another till until someone complaint. Hardly smiles at customers or being apologetic for the long line and most of them seems unhappy behind the counter. They should have a name tag that says buy it or leave it because I don't give a rat ###! Seriously, I think 90 years old seniors are more energetic and can do a better job then their current employee.

I was given a prescription for Chloroquine for Malaria prevention.
The instructions on the vial said take two tablets daily instead of two tabs weekly.
The tabs were 250mg.

I knew this was wrong because I am an RN, but if I had taken them I am told I would have been extremely ill or worse. I would have been in Belize in a remote area .

I understand this error should have been reported to Head office by the pharmacist.

I would like to be assurred that it was. I only want to know what checks you have, or need to add to avoid errors in transcribing the order from the script to the bottle.

my husband went into one of your stores to pick up his prescription that he had called in for and told him it will be ready for him anytime after 12:00PM(noon) was told to wait 2 minutes by the pharmacist herself. Waited and then she started to say that she is by herself after he has been waiting for more than 15 minutes and was told that she was busy in getting orders ready and went on ingoring him and others customers also. Ever seen store#0755 was changed over owners the new owner and his staff that work for him in the pharmacy counter have been very rudy and the service has gone down hill. My husband and his family have been with you guys for a very long time over 20 years + and ever seen of the change the service is like i said above. He even asked to seak to a asst. manager and was told that she can not do anything for himbecause it was the long weekend and he canspeak to the owner himself. I was very upset when he told me what happen and he never even got his pills that he order because of the pharmacist would not service him, i know that it is the long wekend, but i also work in retail and you schedule your staff in to help you exspeciallyat a pharmacy. So because of that know i will have to go and get his pills on my lunch time and waste my time for her stupity. Maybe you may want to take a look at this store again and get people that are willing to have better manners to their customers and better people skills and that are willing to want to work for you and not make you lose customers because i will be polling out if that keepsgoing on and i will make sure i spread the news about that pharmacy to all my family and friends and between myself and my husband we are a big family and i know lots for people that use the pharmacy for their prescriptions.I hope someting happens that it will turn around for the better and that the staff have better attitudes towards their customers becauseif it was not for us they will not ahve a job to fill.

Um, how many times have you had to do this? Shouldn't you have an inhaler *with* you? I don't know what it's like there in B.C., but here pharmacists can't prescribe. For emergencies, we tend to use "9-1-1" instead of a random 24-hour drug store (that apparently you were even registered in). Perhaps you could write the B.C. Health Minister to get such a service in your neighbourhood...

No one wants to see you suffer, but you're really not helping things. Please do yourself and everyone else a favour, and take more responsibility for yourself and your health.

I went into shoppers drug mart 100-7322 King George Hwy in Surrey Bc with an asthma attack. I couldn t breath at all and went to the nearest 24 hour store. The asthma attack happened at 7 am. Barely able to speak I showed them what I needed, they proceded to ask me for my care card and register me in their files which took 15 minutes. Any time I have run out of medication and had to go get a new prescription they would run to the back to give me the inhaler then ask me questions. To top it all off the pharmicist Caty was extremely rude. I couldn t believe how horrible that they were! It disgusted me!

Terrible customer service. Totally agree.

oh well I understood how you felt because I have a similar situation as you ! poor customer service.