AliExpress
Reviews and Complaints

The package I received had a hole in it a package contained magnets I think the magnet must have stuck to something in the mail and I have torn the envelope in doing so they now want a photo of this but the webpage will not allow me to upload a photo I have tried with my computer and my iPad with no success and they said if you cannot send us a photo we will not help you

The phone cases do not charge like they should do it says they do wiless charging but they do not they will not refuned me there is a problem with site I can not send them a video so they will not refuned me

I am writing about derogatory comments and attitude from customer service in the messaging department of JuFule seller.

To begin with, the late night representative of messaging claims he is the owner owner of JUFULE.

I find this impossible to be true.

2nd, over the year, and I do a fair amount of business, the representative at USA night hours keeps insulting the USA, and blaming the Corona virus on the USA.

What in the world does that slander have to do with business?

it simply makes a customer like me decide to not order from JUFULE.

I like the product, but really? Accusing the USA repeatedly for creating the corona virus? What in the world does that have to do with sales?

Please let me know your thoughts and actions on this.

If it continues, I can easily buy from another seller. I can also easily post in various places that JUFULE is anti American in any number of places on the internet,

Plus, telling me his personal name as Kevin I find very doubtful.

Looking forward to your response and insite.

Remove my minor daughter phone asap please. It is used without parental consent. I have tried to submit other reports none are working. You have to friday before higher measures will be taken - we did not purchase from this store and I hate to have to create an account to file a complaint. Remove please not authorized to use her photo you stole from instagram. Posted on this website https://www.aliexpress.com/store/910316263

I used AliExpress a few times years ago and never received the items I paid for. Now over a decade later, I heard that they were reliable and now had a process for refunds and tracking available. I guess I was lucky the first few times and everything arrived and was of decent quality. I decided to make more frequent and larger purchases. The last 3 orders never arrived although they claimed they did. These amounts to a few hundred dollars. My complaints were met with indifference and without reimbursement. I will never again use the AliExpress site or vendors. BUYER BEWARE. EXPECT TO LOSE YOUR MONEY.

HI,

My name is Ahmed ali. I gave an order on aliExpress. The order was suddenly closed and they ask that there is a security issue and the seller is also not answering me. Now tell me where is my money or where is my order. The product was not closed by me and the app is not giving me a dispute option.

Now tell me what shall I do now.

My first experience with Aliexpress was very bad.

Help me, I am very worried.

Give me a dispute or my order.

Order id: [protected]

Order time: 2022-04-02 (time 20:08)

Amount paid via visa debit card USD 10.99

help me other wise I report your company on different plattforms.

Regards.

I was ordering three weeks off of AliExpress trying to use the Zip app for the schedule payment but it didn't go through so two of the week suppliers didn't refund me back my money one did one fake the order and just refunded my money Andrea r i y a is giving me a problem they say they sent the wig out and now it came back to them so I told them I feel like they should send the wig back and refund me my money it's been since March 1st they trying to wait to time run out their trying to scam me

Dear ladies and gentlemen.

For months, weeks and days, I waited in vain for the package "8X 21 Remote Geluid Collector Van Birdwatcher Outdoor Mini Zoom Telescoop Focussen Telescoop Geluid Collector Telescoop Monoculaire" (post barcode: LS094761958NL) which I ordered from you to arrive, but without getting any positive results. Although I paid the cost of the product immediately, plus the shipping cost, I was scammed for the umpteenth time.,

This is not the first time that my trust, my money (placed on you and the postal services is being betrayed and abused.) So please let me know as soon as possible where my package has ended up, and if the postal service Dutch mistakenly sent it back to you, please send it back to me as soon as possible.

Georgia A. Mereu

ordered Silicone Bristle Golf Toilet Brush on Jan 13, 2022, receive the item very in roughly 2 weeks. Was well pleased with the quick delivery upon opening the package I saw the handle was bent to one side. complaint straight away.

I have written to the seller and AliExpress so many times since February the issue and still not been resolved and on the message, it says the dispute has been closed. it's very disturbing and upsetting especially when you cannot speak to anyone to explain and robot Eva cannot deal with anything apart from what has been fed into the system, As a loyal customer, I feel I have been let down by Aliexpree and their seller. I just want my money back.

I ordered and paid for batteries from Shop912152020 Store on 16 August 2021

Order numbers:

Order ID: [protected]

Order ID: [protected]

To date I have not received my goods

No response from the Seller

Not able to log a dispute on their website

I returned a product using Hermes. I supplied the tracking numbers as asked and these were deemed invalid as the parcel didn’t arrive. Instead of following process and asking Hermes to investigate after 14 days as it says clearly on the website they have continued to blame me. I have contacted Hermes and they have admitted to me in writing that they have indeed lost the parcel which is a well unowned phenomenon with this company. They have told me again as I have Aliexpress several times that seller needs to claim against Hermes for losing the parcel as the contract is between them and not me. So I am suffering here and out of pocket because they refuse to refund for a Hermes mistake that they have admitted liability for. I want my refund of £90 paying and for them to follow the correct process and claim from Hermes and stop blaming me. This has gone on for over 4 weeks now and I am sick of it. I have supplied all the evidence I can including the screen shots of Hermes correspondence.

I shopped with aliexpress in November and both my orders were returned back to China because they didn't had my mailing address! I was never informed and a month later I was informed about the failed delivery from my local post office when I went looking for my package. Aliexpress is so sneaky that they did not even refunded my amount after receiving the packages back. After dispute, I was given 1/4 of the amount I spent and despite multiple appeals and waiting for hours to speak with customer services, not a single cent was returned by Aliexpress.

My chat services have been blocked that I can never speak with a live agent, my emails are responded with auto reply that they do not respond to emails and your appeals or surveys get ignored regardless. I want to know why my money has not been refunded when it was entirely Aliexpress fault for failed delivery. The only thing mentioned on my package was my city name!

I am writing to complain about Aliexpress's manner of business translation. I am an average commoner and have been buying items in ali express since the pandemic. Recently, I have make a purchase on this order number  [protected]. I have purchased the items in my country's denomination dollars and amount to162.61. However Aliexpress London charged me 164,24 .

I have spoken to the customer service person Caroline who would only apologize and said she has done her best and requested me to accept the exchange rate and would do no more for me. How could this be ?  I have purchased the items in  my country's denomination dollars  and paid the exact 162.61 according to various vendor pricing provided and why is that  Aliexpress such a big multi billion company, wanting to take more of my money than required ?.  This is totally unacceptable when Caroline requested me to accept the difference. I request to speak to a manager and Temraz came online, Termraz insist that I produce a bank statement to justify that ALi express london has charged me 164.24 and I then did a screenshot and sent to her but she refuse to accept it, She insist that I produce a bank statement. Which I do not have at the moment and further it takes a few days to have a bank statement and I have to just gather all this just because a big company wants to charge me extra. This is so much of a cheat.  I have instead asked her to check with her own company Ali express london for the additional charge and she insisted on a bank statement.

I am surprised buying from Aliexpress is such a hassle and being cheated for additional 1.63 and still need to get proof to certify myself.  I am sure my friends and family will like to know how inconvenient and unfair it is to buy from Ali express. 

Ali express should instead check with your own company to see if Ali express has indeed charged me extra 1.63 that make up to 164.24 instead o162.61. Please be very professional and customer centric so that we could come back and buy again from Aliexpress . Please note a screenshot of my bank statement is provided to Temraz but she refuses to accept it and rudely asks me to "end customer service" if I don't have another question for her. Unprofessional!

I told her she needs to check with her own bank for the additional charge, which is unjust, unethical and revert with a refund by 23rd Feb. This is so unpleasant, unprofessional and unethical  of these two customer representatives that rudely request me to accept the additional charge and refuse my bank statement but inreturn demand me to contact my bank for Ali express's convenience in this matter. Totally uncalled for such a big multinational tech company that wants to scam me more than it agreed on when placing an order.

They never ask your consent about sending emails to your account yet they spam your inbox with tons of promotional emails. There's no way to unsubscribe from their email list other than deactivate your account. Plus ,they don't even bother to encrypt their messages. They do not care about customer experience at all. If you have to use their service, please create a disposable email account and deactivate your account afterwards.

Ordered a car stereo from aliexpress on Nov 13th received it Dec 1st, 2021, installed it about a week later. Found that radio volume was way too loud on 1, but the volume of the other functions on the unit could barely be heard at 30, contacted the seller, GiantLion and they immediately offered to look into it, then for the next couple weeks i kept checking in with them and they kept asking me to be patient, finally I requested a refund. Giantlion approved my refund for $0.00. I finally submitted a dispute and was told I had to provide a video as evidence of my claim, since I couldn't use the stereo I put my old one back in the car, so I had to go back out, install the non working one, and take a video of the volume difference, then aliexpress told me it was too late to file a dispute, and wouldn't allow me to upload my video, Here it is 2 months later and the seller, GiantLion is still telling me that the engineer has not gotten back to them yet, then they said they would contact me as soon as the new year holiday is over, I'm still waiting, what a scam, all I want is a working stereo, or my money back, I was switching from amazon to AliExpress because they had more of the stuff I was looking for, but getting scammed like this-forget it!

Within days after purchase I received notification that the item had been sent and that I had received it, this was not true.

The seller admitted that the wrong information had been uploaded to the AliExpress server.

The item was the sent and delivered by Ninja van couriers was received by me personally, as described above the magnetic stirrer failed within 10 seconds after been plugged in.

Your dispute service is not working - it will let me add the video and photos, but it won't let me SUBMIT when I hit the submit button!

See the messages I already sent - this was clearly returned by someone else because it was damaged - there is water in the packaging! - The temperature indicator is not fixed and one of the buttons is lose and won't turn (Winter/Summer) - If they send Yodel with a postage paid sticker, I am happy to give it to Yodel - but I want a refund.

This relates to an order with Aliexpress that was never received and they have offered no support. Order date was 7th December 2021

I have used Aliexpress a lot. But, with this order for 2 LED lamps I never received the goods. Aliexpress state I needed to take issue with my local Post Office. that was pointless.

Using Aliexpress's own Tracking system I could see the goods were shipped, arrived in the UK and then were immediately returned to sender with no further reason or information.

I reported this to the seller at Aliexpress. they ignored what i was saying and kept referring to my local post office, goods never got closer than around 300 miles from me.

Raised a dispute and explained the issue. Aliexpress ignored all my info and simply closed the dispute. No refund or resend offered.

We all know i did not receive the goods and it is Aliexpress's responsibility to resolve this.

I can send all details if required

I now have 3 items that were not delivered to me!
It shows delivered on the tracking but this is not correct. It only happened with these strange tracking numbers:
CNITEC00016777FLM, CNITPAQ00016761FLM and now CNITOM00134668FLM.

Items with these tracking numbers don't arrive at my house. NO help and I cannot communicate with customer service because it states "delivered" (with deliver times in the evening when couriers don't work anymore)
The local post office don't know these tracking numbers because they don't exist!

My order number was: [protected]

The order was two game pads, made on 12/16/2021, which came defective.
One of them had the L1 and R1 buttons broken, and in the other, the mini-USB input didn't work.
I contacted the seller and sent pictures of the issues, but they required a video to prove it. I refused to upload the video because I didn't have a way to do it, and opened a dispute.
Then the AliExpress website intervened and asked me for a video. I asked a friend of mine for a webcam to take the video, and I sent it.
The AliExpress website proved me right and determined, in an email sent to me, the following: "Final resolution: Return goods Full refund 31.91 EUR (Seller pays the returning shipping fee)"
This was determined with both game pads. I contacted the seller for him to pay for the return of the products, but the seller said that I would have to pay the return. The cheapest return I can manage was €118.36 for an order that cost me €63.82 (€31.91 times two game pads).
I contacted the seller about this and got no response.
In view of this, I proposed to the seller to keep both game pads, and use the pieces from one of them to fix the other, which was possible.
For this, I proposed that the seller, DDP Global E-tech Product Store, refund me €31.91, corresponding to one of the game pads, which I would have to disassemble. So far I have not received any response from the DDP Global E-tech Product Store, and the AliExpress site has already closed me a dispute with respect to one of the game pads, and already released the payment to the seller.
I ask myself: am I going to run out of money and without game pads about something I wasn't to blame? Is there anything I can do?