AliExpress
Reviews and Complaints

No, pissed customer has not helped me, I am still waiting for them to send my refund, I couldn't open a dispute because once I clicked on the question " did you received your order " and I said " NO" it will take me to view logistics from there it will show contact seller and I contacted seller YLSHEN STORE there was no response from that seller or aliexpress or pissed customer till now. I want my refund to be send back to my account. Thanks

Unauthorized charges on my bank account

I made one purchase from JGMaker and it was processed through Aliexpress and paid for using Paypal, now I have 4 charges on my Debit Card from Aliexpress on 11/13, 11/14, 11/19, 11/21 for $ 3.70 each that I did not authorize, and back on 9/4 was charged $ 93.88 for something I did not order . I need to have this stopped or I will file charges and have the money legally returned to me . Copies of all these charges are attached . Larry PreSEP 4
2021
($93.88)
$1, 644.37
Details
Withdrawal Debit Card Debit Card/aliexpress 114-[protected]
CADate 09/04/21 04204290000027585275850Card 0068
Statement Description:
Withdrawal Debit Card Debit Card/aliexpress 114-[protected] CADate 09/04/21 04204290000027585275850CardNOV 21
2021
($3.70)
$714.14
NOV 21
2021
($41.84)
$717.84
NOV 19
2021
($3.70)
$759.68
NOV 16
2021
($300.00)
$763.38
NOV 14
2021
($3.70)
$1, 063.38
NOV 14
2021
($9.73)
$1, 067.08
NOV 13
2021
($3.70)
$1, 076.81
Withdrawal Debit Card Debit Card/aliexpress 114-[protected]
CADate 11/22/21 04204290000042585425850Card 0068
Withdrawal POS #436455/WAL-MART #[protected] STATE
HIGHWATXCard 0068
Withdrawal Debit Card Debit Card/aliexpress [protected]
CADate 11/19/21 04204290000045494454940Card 0068
Withdrawal at ATM #448513/HEB STORE #0-E 20311
CHAMPION FOR SPRINGTX HE760689Card 0068
Withdrawal Debit Card Debit Card/aliexpress [protected]
CADate 11/15/21 04204290000073494734940Card 0068
Withdrawal POS #433230/SHELL SERVICE STATION
SPRING TXCard 0068
Withdrawal Debit Card Debit Card/aliexpress 114-[protected]
CADate 11/13/21 04204290000012494124940Card 006

The sale went through, and specified 'free shipping' - they usually do free shipping, and yet they insist on asking for an extra $48 for postage.

See text conversation below:

12/11 12:28
Order Number #8141996074613865
48v 20AH Battery 36v Ebike Battery 52v electric bike Bicycle battery for Bike Lithium Li-ion Battery Pack Rack
Awaiting shipment
AU $671.07
Read

Dear customers, now is the time for THE AliExpress 11.11 SALE Festival, The products of our store is THE Lowest SALE Prices of the year, don't miss the choice of the items you need.
long time no see, my friend！
Order Number #8141996074613865
48v 20AH Battery 36v Ebike Battery 52v electric bike Bicycle battery for Bike Lithium Li-ion Battery Pack Rack
Awaiting shipment
AU $671.07
Read

Hello my very good friend...I am thankful that you fulfilled my request and sent my last order via expressmail...can you please ensure this order is sent expressmail also...
Read

of course my friend
of course my
Alibaba Translation

and can you please include this adapter: Battery XT6o Dullet T Port Anderson 2 XT90 Anderson 1 Pin Port connector battery adaptor
Read
Order Number #8141996074613865
48v 20AH Battery 36v Ebike Battery 52v electric bike Bicycle battery for Bike Lithium Li-ion Battery Pack Rack
Awaiting shipment
AU $671.07
Read

Order Number #8141996074613865
48v 20AH Battery 36v Ebike Battery 52v electric bike Bicycle battery for Bike Lithium Li-ion Battery Pack Rack
Awaiting shipment
AU $671.07
Read

12/11 13:23

which one would you need my friend
which one would you need my
Alibaba Translation
Production Information
Battery XT6o Dullet T Port Anderson 2 XT90 Anderson 1 Pin Port connector battery adaptor
US $6.67
US $6.67
13/11 20:02

Dear valued customer, I am very sorry because we do not have Panasonic batteries now, and we will use Samsung 33G batteries to arrange the production of batteries for you, thank you!
16/11 08:12
OK, so long as it is the same value, 52v 23.2AH or higher...thanks
Read

Dear valued customer, thank you very much and welcome your visit. What can I do for you?(If there is a delayed reply, please wait, thank you!)
I need the Anderson 2 adapter...thanks
Read

U was replying that if you use samsung batteries, make sure that they are the same value as the panasonic ie: 52v 23.2AH (OR HIGHER)...THANKS
Read
16/11 13:21

Sender recalled the message
16/11 13:54

Dear Valued Customer,
Thank you for your order. We are sorry that we cannot ship your item via the free shipping due to a serious increase in logistics shipping costs.. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $48, or you can request a full refund. We are sorry for any inconvenience this may have caused. Please let us know which you prefer.
Thank you.
If you are willing to accept the replenishment, please purchase the following $1 link for48 units. Thanks!
Production Information
Extra Shipping Fee
US $1.00
18/11 08:43

according to the purchase agreement, you must provide free shippeing
Read

Dear valued customer, thank you very much and welcome your visit. What can I do for you?(If there is a delayed reply, please wait, thank you!)
You must ship this item now, as free shipping is specified, and I asked for express post like last time...send now I need this urgently with the anderson2 connector adapter...thank you, ship now...immediately
Read

Please supply express post tracking number now
Read
Please supply express post tracking number now
Read
Please supply express post tracking number now
Read

18/11 12:43
so sorry, our manager didn't allow me send the battery ! without get your Courier replenishment, my friend !
18/11 17:50

courier replenishment? it says free postage on purchase
Read
18/11 18:03

[Wail] I'm very sorry because the logistics company notified us that the freight rate has increased rapidly, and I am also very helpless about it. I also want to help you very much, thank you!
18/11 19:58

Dear Friend, ok?
19/11 09:18

no, contract sale specifies free shipping
Read

19/11 11:51
Dear customer, if you are willing to arrange a replenishment of 48 US dollars in logistics and freight, I will arrange to give you a XT60 to Anderson conversion plug as a gift, if you cannot accept the replenishment. Only a refund can be arranged. Thanks ![Cry][Cry]
Production Information
Battery XT6o Dullet T Port Anderson 2 XT90 Anderson 1 Pin Port connector battery adaptor
US $6.90
19/11 13:21

you must send product as purchased ... it is dishonest not to send - already purchased
Read

no，i can't, so sorry~
19/11 14:30
I will have to complain to Aliexpress and give appropriate review...
Read

19/11 14:36
[Smile]sorry for this case
[Smile]Sorry for this
Alibaba Translation
19/11 15:10

u must honour the sale
Read
19/11 15:27

Dear valued customer, I hope you can understand, I am also very sorry about this
I will arrange to give you a XT60 to Anderson conversion plug as a gift,
how about arrang 43$?
I promise that this will not happen again next time, thank you!
You can start from the last transaction between us, I worked very hard to help you understand each other in all aspects.
19/11 17:35

no you must send free shipping
Read

[Cry] sorry i really can't do that, i promise next time i will give you a special price, ~~
20/11 16:08

you must supply, dishonest one
Read

20/11 22:55
[Wail][Wail][Wail]
22/11 10:53

you are being dishonest - you must supply
Read

Dear valued customer, thank you very much and welcome your visit. What can I do for you?(If there is a delayed reply, please wait, thank you!)
you are being dishonest - you must supply - you are not my friend nor an honest businessperson if you do not supply...
Read

22/11 12:11
[Smirking][Smirking]
We traded so happily before, don't you believe me now? I feel very frustrated about this.

22/11 14:28
you cant be serious ... this is dishonest of you, supply as I paid the parts
Read

22/11 15:33
I sincerely want to make friends with you. I really can't send the battery for free shipping this time!. To be honest, I have offended some of the guests, but some of the guests also obeyed my intentions and accepted the payment to see if you can become My good customer, thank you!
22/11 17:54

you cannot be friends with me when you are dishonest...you must send...be honest
Read

[Cry][Wail][Cry][Wail] sorry, i really can't do that
Yesterday 14:39
you must supply what I paid you for...
Read

Yesterday 16:27
Dear valued customer, if you are unwilling to arrange a replenishment, please apply for a refund. You can choose to purchase in the Black Friday event. I will not notify you to replenish the payment again, thank you!
Yesterday 16:46

you use the word 'replenish' for robbery...I purchased the item legally and you must comply with honesty and send it...
Read

Yesterday 18:57
Dear valued customer, I did not ask you to make up the payment in my last transaction. Please trust me, this will never happen again next time. Thanks!
I have consulted with my boss many times and have not been able to get approval, thank you!

Yesterday 19:47
no, this is not good enough, you must supply - your boss is dishohnest
Read

Sent item back on the 28th 10th 21...still not had a refund checked my bank account and not received

On 27.08.21 I ordered a yoga mat for 34.65 usd (order [protected]). It arrived on 04.11.2021 damaged and ripped. I opened a dispute asking for refund and returning the item if seller covers return shipping. Aliexpress offered me 6 usd partial refund which I refused as I wished full money refund. The seller contacted mme and said no return needed, to keep it, and refunded me 6 usd and dispute was finished. But this is not what I wanted! I contacted customer service several time and every time they answer:

"From the dispute, as the goods still have certain value, we can only give you partial refund as option 1, hope you can understand. ( buyer couldn't provide further effective evidence, we could not raise the refund rate.)We sincerely feel sorry that you did not choose the solution: return the goods for full refund.

【Suggestion】：Now the payment has been released. The best solution for you is to contact seller and get a new solution, We highly recommend you could communicate with seller regarding your return or refund. Your kind understanding will be appreciated."

This is reficulous! They don't want to take responsibility!

On April 28, 2021, I ordered from AliExpress a multimedia car DVD (Order ID: 8130633328575977, Store name: Jeta Industrial Ltd. Store) for C$546.45 and pay for it with my Visa Card. A seller tries to change my order for less expensive (without changing a selling price) and obsolete product. I rejected his offer and make clear statement: I would like to get original product, no replacements. When I received a package from the AliExpress, I found the seller send to me cheaper and obsolete product. I contact the seller try AliExpress "Message Center" and let him know I will send the product back. I did not receive any required information: free tracking number, package label, address. AliExpress hat 3 days return policy. At the end of third day, I send the product back by Canada Post and pay C$132.86 post fees. As return address I used address of origin on a product package box. Canada post Tracking number is: CC226223527CA. When I pass this information to the seller, he immediately provided to me a free tracking number, package label and address and accused myself then I send a product to the wrong address (origin address on the product package was fake). I contacted with a Canada Post (service ticket: 141964660) and based on current situation Canada Post promise to send the package back to me.
After I recieved a product back on October 6, 2021 I send it to the return address indicated on the dispute page and on October 13 the product was delivered (see attached conformation).
Please help me to get refund based on follow evidences:
- The seller knew then I will not be accepting any replacement for the originally ordered product (see our e-mails chain)
- The replacement product was cheaper as originally ordered product and any refund was offered from the seller
- The seller doesn't want to get the replacement product back and provided fake return address on a package box (see evidence on the dispute page).
- The seller didn't provide a free tracking number and a package label. I had no choices and after 3 days send it back using return address on the package box. After I let the seller know, then I send the product back using return address on the package box, the seller start make circus then I send the package to the wrong address and provided useless for me, in this situation, free tracking number and the packaging label (see e-mails chain).
- I contact a Canada Post and ask to return a package back to me and when I recieved it I send it to the return address provided by Aliexpress and the product was delivered on October 13, 2021

I didn't receive my order.
I did not receive refund.
The seller given incorrect information.
I never have any order delivery received from china in eight days before.
I did not receive a tracking number.
Always I received delivery update by Aliexpress.
For this order I did not receive delivery confirmation or update from you.

Order No: [protected]

I open files for this cases : [protected] and [protected].
Two parcels from AliExpress are missing even it says it was delivered by November 5th.
But I didn't get anything.
Trucking numbers are LX812785149CN and LX812744498CN.
Canada Post office check their place and they didn't have anything.
Please help me! It's very important because it was dresses for customers.
Regards, Tatyana

Hi,
Order ID: [protected] 12:26 Sep. 24 2021
Dispute: 2021-10-18
What is going on with dispute service nothing is hapenning to resolve the case.
I have been having huge problem with a seller always lying, asking me for more money, sending fake tracking number, calling me stupid.
this is so wrong and have caused me so much very bad stress.
This seller really needs to be investigated.

please can some one help me.

I placed an order for 2 pair of sneakers to Datong shoe store from Aliexpress for $45.53. My order number is : 8140466535202714. Seller sent wrong shoe models. I open a dispute with Aliexpress and sending in 3 pictures as evidence. The first 2 pictures are original pictures seller posted in his listing. The 3rd picture depict the shoes I received. I ordered shoes from pictures A and seller sent me shoes from picture B. Aliexpress admits seller did send me wrong shoe styles then they add because the shoe color (?) are right, I will only entitle a partial refund of $9.11. A $9.11 refund for $45.53 two pair of wrong shoes models? Aliexpress must be crazy or a very sick joke. Aliexpress buyer protection is a very sick scheme scam. Aliexpress team also said If I want a full refund I have to ship the shoes back to China. Aliexpress is very sick place to protect their sellers and Aliexpress team are a bunch of profestional crooks. I'm looking to appeal this case on other venues such as Aliexpress on BBB, Aliexpress on Facebook, Washington buyer protection agency and on other venues such as complaintsboard.com etc.. I like everybody to knows Aliexpress buyer protection is a very sick scheme scam and aliexpress team are a bunch of profestional crook.

Hy I'm trying to open aliexpress and sometimes in a day it wont gonna open and give me a error and sometimes it just open it self and start working randomly . there is no proxy and browser settings, timzone are all fine
had tried all the solutions on the web available but nothing helps
I'll be glad if you helped

I could open a dispute before Oct 04. I send the seller message on 20/09 (in 'messages Center' on aliexpress website)- "the product not working so pls send me another one free". he made me push on the link to pay him more 0.64 $ to get another one, and he don't want to give me the money back. so now I want my 0.64 back and even more for the energy and time that I put into that case and for trying to deceive me

Nine fraudulent charges posted to my account over the weekend. It's your responsibility to verify the identity of your customers. Yours entirely. Please let me know what your procedures are to resolve this type of problem asap.
So as I tried to post this complaint I had a pop-up telling me it was too short to attract attention. Rather than posing all of my personal info, why don't you return my VM I left this morning. And please explain you ID verification procedures and how you will resolve this problem. Thank you.

This order was placed in september.
Your company has sent zero feed back, except to send me constant e. Mails., asking what else I would like to buy! Hah! Hah! Hah! What a god-damned joke! The order has not appeared yet, and I know, and you know it never will!
Stop sending me e. Mails, asking what I would like to buy, or I will make all my experience with you rip-off company public, worldwide!
I never want to hear from aliexpress aver again, and if I do, I shall do whatever it takes to embarrass your company world wide!

Do n o t send anmother single e. Mail to me... Ok... Like piss off!

Hi, I've been shopping on AliExpress from overseas a skin 21.08.2021 Turkey Customs tracking number sent with the order number on [protected] 24.08.2021 lp00463997594845 31.08.2021 no disclosure was made since to me since Istanbul is seen in both the phone and the customs directorate Directorate of Customs tracking number postal LP00463997594845 what, I asked myself go you can't know where this number is from trackin17 takipsiz they have been sent to follow them from the site should give you another number he said I did with LP00463997594845 is takipsiz there are no results I have been requesting a refund from aliexpress for 2 months they do not refund my money I gave 1, 167.00 pounds of money 210 pounds of si customs duty and sent without tracking please help them return my money

Not satisfied with product - Order # [protected].
The product you sent me (through "haby") came with a manual in Chinese (see attached). I DO NOT read Chinese. The buttons on the instrument are also in Chinese. haby suggests me to translate the manual. I cannot translate the manual that is in Chinese. Hence, I cannot use this instrument. I, therefore, ask for a refund. Thank you.

I have ordered a jewellery set and the ring from it was too big, I have requested an exchange however they asked me to send the items back for a refund.

I have followed the return rules, printed the label and dropped it at the parcel collection point.

However the courier has failed to scan the item and according to them the items got lost in transit, and therefore never reached the warehouse.

Parcel Point the shipping company has advised to get back in touch with Aliexpress regarding a refund. However they have refused providing it. Now I don't have a product and I don't have my money which is $100!

This is clearly not my fault and I am sure Aliexpress can claim this back from the courier unlike me.

Order number:8139442961221549view detail
Shop name:Maria E-Cigarette Store Store

2021-10-21 15:11

Delivering

[China]FeiJiJinGang

2021-10-21 15:11

Arrival at the Destination

2021-10-20 14:38

Delivering

[China]Airline in transit to next facility

2021-10-20 14:38

Flight Departure

2021-10-19 15:32

[China]FeiJiJinGang

2021-10-18 17:47

[China]Airline in transit to next facility

2021-10-16 11:29

[China]FeiJiJinGang

2021-10-15 16:48

[China]Airline in transit to next facility

2021-10-14 17:04

[China]Airline JieShou

2021-10-10 15:39

[Nanning, , China]YiJiaoChengYunShangYunShu

2021-10-09 16:50

Departure from Regional Sorting Center

2021-10-09 16:50

[Nanning, , China]Departed 【Nanning International mail processing center 】, Next stop 【Nanning International mail exchange 】

2021-10-09 16:22

[Nanning, , China]【Nanning International mail processing center 】 Departure from outward office of exchange

2021-10-09 16:22

Dispatched from Office of Exchange

2021-10-09 16:11

[Nanning, , China]Arrived 【Nanning International mail processing center 】

2021-10-09 16:11

Arrival at Regional Sorting Center

2021-10-09 16:10

[Nanning, , China]Departed 【Guangxi JiDiShiYeBuHua Dongying YeBu】, Next stop 【 Nanning, 】

2021-10-09 16:10

Depature from Local Sorting Center

2021-10-09 15:23

Package Received

2021-10-09 15:23

Havent received anything. I opened a dispute an Aliexpress canceled. Since Oct 21 it hasn't moved. It says reached destination. The thing is that it's in China and not Mexico. The seller says it's in transit to wait patiently. How am I going to wait patienly if I haven't gotten the order ?.

Seller hasnt done anything like contact the shipping Company. The seller chose thsat company. At least see why it's taking this long without movement ?

I have did a dispute on this order you people ask me to send the product back which I did I sent back to decals back to the owner steel today 11 3 21 telling me you still have not got it but what are the united states postal service said he did get it I just want my $5.06 back tracking number 9202090256754600955280 october 20, 2021, 1:21 pm
Delivered, left with individual
Berkeley heights, nj 07922
Your item was delivered to an individual at the address at 1:21 pm on october 20, 2021 in berkeley heights, nj 07922. Do not go too the motorcycle 88 store if you in need of merchandise he's a liar and a thief and you can not call aliexpress.com or e. Mail them at all phone service is out of order but I did fine one that work [protected]