AliExpress
Reviews and Complaints

I am Vladimir Malyugin. AliExpress order: 8015970945047134
Product: UMIDIGI Power 3 48MP Quad AI Camera 6150mAh Android 10 6.53"FHD+ 4GB64GB NFC Mobile Phone Triple Slots 10W FastReverse Charging
Store: https://www.aliexpress.com/snapshot/0.html?spm=a1zb9.8233112.0.0.2d143a88sxoPKt&orderId=8015970945057134&productId=4000409487646
I got defective smart phone from UMIDIGI Official Store and opened dispute. The seller agrees that I return it for a refund. I tried to send it, but shipping cost is too expensive from US to China and I asked to keep it for some refund. As I waited for an answer my case was closed with reason:"buyer send goods time out".
But seller agrees to accept goods back and provided me with address. Third month started since I shipped the phone back: tracking number: UH025787827US still shows that the parcel is in transit, but the seller got it. I have a message that confirms that. But I can not get a refund. After received goods the seller stopped to communicate with me.
My appeal was rejected with reason:"Parcel still in transit and the seller not confirm that goods are received". They ignore my screenshot that seller received the goods. And also he not reported to AliExpress that he received the goods. And that the seller ignores me and not answered on my messages.
After that three times I asked customer service to help me, but I not got any answers.

Order numbers: 8117389719876882
8117278733976882

Before I begin, I believe the 'seller' to just be a chancer.
SO, my actual gripe is actually with Ali Express in doing a minimum to keep their own [censored] covered without due considerarion to myself. And for their not keeping me fully informed and intructed, and costing me mosre money than I spent via THEIR service.

It seems like a combination of sellers exploiting holes in AliExpress's 'regulations', and also AliExpress instead of having genuine regulations or guidelines just having a lip service to keep their [censored] covered.

Further, I am being provided with NO informations beyond (return items) with NO instruction on HOW to do this properly and in compiance with their possible rules so that I don't lose cover. BUT NO communication being offered by them nor the seller on the matter.
On top of which it appears I am responsible for PAYING for the return of sub-standard items?
Seller, - at least to look good - has agreed on refund if items are returned, but appears to be depending on wasting time till the time limit is up, relying on loop-holes, and the fact I have to pay for the return.
Aliexpress uninterested in providing me with details of the courier THEY suggested I used, who had originally delivered the items. And does not appear to be ANY links to the courier services or details of how to go about it.
They merely cover their [censored] by saying 'you must return items by same courier' or words that that effect, then they vinish again, and you're left wondering 'YES! BUT HOW!?!?'
Certainly no one has provided me with such. SO I guess they have fallen into a practice of stringing customers along till the time for refund is over.
I SHOULD, I believe, have had this sorted, done and dusted, without ANY expense to myself first day I recieved items? BUt no, it is almost two weeks later, and being ignored by either.

Aliexpress said after their 'dispute' process had ended, they would;
A) inform me if I had won, and let me know what to do next.
B) intruct me what to do next.
C) And depite my NEVER having told them I had already returned the items, they seem to belive in their system that I have sent them off. IMPOSSIBLE without the info I have been asking them for for WELL OVER a week.

And I have absolutely NO means of communicating with them but to an expensive phone line in China. Or talking to their robot Eva, who is absolutely RUBBISH! And just wastes your time.

Deatils of the items are as follows;
Evidence provided: screen shots of my winning the 'dispute'.

My issue?
A: aliexpress protocol is INADEQUTE in how they advise on returns and refunds, especially with regards making arrangements with the courier company. They just tell you 'you have won', return item! And no way to actually REALLY communicate with them.

B: Seller convieniently ignoring me to waste the 20 to 30 odd days I have to return the items, even when I ask them for advice... NOTHING!

C: the only communications offered by Ali is an apparent 'help-bot' called 'Eva, who is absolutely RUBBISH and offers wrong multiple choices, and actually just seems like a tool to drive customers away froim complaining or getting preoblems fixed.

D: Ali express phone number is in China, and too expensive to call, apart from the likelihood of time i'd waste getting througyh to the right departments of a culture who may not understand my Scottish accent at all!

It is almost like their system is designed to ignore and sideline folk with issues, while the seller wastes time and takes advantage of it all.

Expected result?
A: give me EXACT instructions on returning items including HOW to get the couriers attention as I cannot find a live means of contacting Hermes, who I THINK made the original delivery.
B: I DO NOT expect to pay for the return! Especially with all the sweat and time I have lost with this irritaingly annoying issue.
C: And that this shall be done within the 26 days I have left to get the item back to them.

D: NEVER to use Ali again

I have very limited time here today. SO PLEASE Do not hesitate to ask me for furtyher info. And any advice needed. Many thanks, Paul

Store name: World-Health-Care Store
Order date: May2 2020
Aug. 03 2020 - requested refund due to order never arrived, showing in transit in SGP_OMP
Aug. 07 2020 - seller refused refund - reason - still in transit
Aug. 08 2020 - AliExpress steps in
Aug. 08 2020 - AliExpress refuses refund - reason - package is at post office and I should go and pick up but no indication of which post office.
In Canada, when a package arrives in your name, you get notified by courier to come and pick it up. Never notified, never received.
Appeal of AliExpress judgement refused as well:
"Dear Customer,

We are sorry to inform that your appeal request was rejected.

Based on the tracking information, the package has arrived at the place of delivery. Normally the local post office will get you informed. We highly suggest that you contact the local post office for the delivery.

If you have not received the package, please kindly request an official statement from the local post office and provide it for us via： https://helppage.aliexpress.com/buyercenter/index.htm.

Your cooperation is highly appreciated.

AliExpress Customer Service"

The tracking information shows that the package has arrived at your local post office and waited for your collection. We warmly suggest that you can contact the shipping company Customer Care Center and you will get this package as soon as possible. If the package not in good condition/ goods shortage, you are suggested go to 'Dispute Detail' -- Check 'Dispute Reason-- Click 'Update Reason' to update your reason for filing a dispute.

Called Singapore Post, no way of reaching someone on the phone.

I cry for justice because AliExpress is failing to do the right thing to protect my funds, I have been scammed and blocked by a seller IMy name is Ududua Ajirioghene am from Nigeria, I made an order via AliExpress and asked my cousin (Resident. I. Romeo) in America to make a wire transfer to (Evidence found below) my order has been cancelled please instruct Citibank Singapore to refund my money
Email:singapore. [protected]@citi.com (Citibank N. A Singapore
Beneficiary Account number :[protected] on 25th August, 2020 up till now the money has not reflected, the bank in America has called your branch but no one is picking up, please I need this resolved today as my order with aliexpress would be cancelled and you would have to refund my money back to resident, I also told my cousin to take legal action against your bank for this. because your bank is causing me financial losses (Recipient's Information
Recipient's
Name
ALIPAY
SINGAPORE E
COMMERCE
Recipient's
Address
10 COLLYER
QUAY, 10-01
OCEAN
FINANCIAL
CENTRE,
SINGAPORE
049315
Recipient
Account
[protected]
SWIFT/BIC CITISGSG
Bank Name CITIBANK N.A.
Bank Address TOWER 1 21-
00 8 MARINA
VIEW
SINGAPORE
018960
Special
Instructions
ORDER ID:
[protected]

Sender information

Pay From Access
Account-0191
Sender's Name ROMEO I
RESIDENT
Sender's
Address
284 E 98TH ST
APT 2R
BROOKLYN NY
UNITED
STATES 11212

RECEIPT
Transfer
Request
Submitted
August 24,
2020
Available By August 28,
2020
Funds may be
available
sooner
Reference
Number:
[protected]

发件人：Ajirioghene Ududua,

主题：Help me AliExpress is Scaming me ORDER ID: [protected]

Cc. FBI United States of America

Show quoted text

On Tue, Sep 29, 2020, 3:33 AM Ajirioghene Ududua wrote:
Show quoted text
Error Icon
Address not found
Your message wasn't delivered to [protected]@service. alibaba.com because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:
553 "RCPT TO" mailbox unavailable

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Reference of attached screenshot it is to inform you that goods are not delivered for more than 100 days since last few days ali Express application also not showing my order status nor the complaint or dispute page open where i can lodge complaint or see at least status of my order. it is requested you to solve the matter either deliver my order or refund the amount

My buyer protection has passed after 90 days and im intitled to a full refund. You now look for reasons not to refund me how the hell can I send you evidence if I didn't recieve any of my orders. The taxes and charges are paid at the post office not at customs and the post office will notify me as soon as it arrive. Remember you guarantee a full refund if delivery is not on time. So now I'm without items and money, you steal from me and you don't keep your word.

My card was used to purchase goods on this site without my permission

On Jun. 05 2020, I ordered some parts from seller HESAI Global Store on Aliexpress.
Jul. 14 2020 the tracking info still stook at Jun. 14 2020. Seller didn't response to my messages. Therefore I opened a dispute before buyer protection running out.
Seller didn't agree to refund the paid amount so Aliexpress had to step in and make a solution. After a long while Aliexpress stepped in on Sep. 05 2020 and decided NOT to refund on Sep. 07 2020. The parcel still didn't arrive and is NOT lying around at the post office. The man at the post office said that it was returned to sender.
Why do I NOT get a refund while not receiving the parcel? I don't have any chance to contact Aliexpress to explain my case. NO parcel, NO money, NO buyer protection. That's so bad!

I bought one of these items from a store on Aliexpress called All Need Store. I paid 17.34 for it. I ordered it on 7/18 and received it 8/13. Right away I had problem. The box clearly states a wall adapter is suppose to be with the item and there wasn't one. When I contacted the seller he said there isn't one, even though the box says otherwise. I contacted Arctic Air and after talking we determined that I had been sold a knock off. BTW they did say the real one does come with a wall adapter. I used my cell phone adapter to plug it in. I filled it with water and a minute later it all leaked out the bottom. The only thing that worked was the light. So it's nothing more than a fancy night light.
I contacted the seller wit these new developments and he said the order was closed. Aliexpress has a 90 day guarantee but apparently when the order is closed you can't do anything. So a 90 day warranty they offer is BS. Doesn't exist. A lie. The seller won't refund my money. Says he apply it to a future order. I don't want to order from him again. He sells knock offs that don't work and he has nothing else I would want. I have tried contacting aliexpress but they really have no way of contacting anyone.

purchased compression socks on 9/1/20 but have yet to receive them. can't get my account to work. it's one thing after another. the px number isn.t valid. i mean where does it stop. could you please refund my money or send me compression socks. my name is Stephen Farmer and my number is [protected] call or text me anytime.

Wasted 2 days for netflix subscription after getting the account I was not able to login the seller gave me account with mail ending with @126.com that doesnt even exist while logging in the account it displayed wrong pass I asked to solve my issue but seller says he dont want to sell me account... I mean really this is how you fool people and earn money? I request you to take strict action on shop (shop9000239234) and help me to get refund or my product..

Sirs:

Since September 8th the merchandise I bought through AliExpress, identified by your number [protected] (traking number ML03897632MH) has arrived to Colombia according to your last effective communication. After that date AliExpress ended all kind of communications with me in relation to the goods I bought. This is because you have no representative of your company in Colombia able to activate the steps to deliver the goods to your customers promptly and diligently. Besides that, you are using the services of the worst possible post company in Colombia, which is the public Colombian post office, a real black hole, totally corrupted and composed by a bunch of thieves. All of this is discrediting AliExpress in Colombia, up to the point that nobody wants to use your services again, including me.

Yours sincerely,

Enrique Morales Riveira

I have made an order using guest account in aliexpreess dated Aug 03 from Saudi Arabia. The transition process was completed after the payment was made. I did not receive a confirmation / tracking number for the ordered placed. I'm trying to get the refund of or at least the item ordered. 03 Aug 2020
POS PURCHASE
28JUL20 POSA792 12:56:29
TRID:[protected]
Hide details
MADA CARD NO: ***546
ALIEXPRESS
LONDON
UNITED KINGDOM
TRX AMT:USD 108.09
A79200004
SYSTEM GENERATED
SAR: 418.16

I haven't received my order against tracking no RP655660262CN

I made a purchase on September 10 of six lengths of 15180 Aluminium Profile Extrusion from AliExpress listing by Zhejiang automation factory Store.

The listing quoted $147.25AUD for shipping which I accepted and completed the purchase.

I received a message from the seller today saying that the shipping cost has gone up and asking for an additional shipping amount of $90.

I have re-checked the sellers listing for this item today and it is STILL quoting $147.25 for shipping. Surely, if the shipping has genuinely gone up, shouldn't the listing be updated to reflect the higher cost BEFORE another seller is caught out as well? Since it has not been updated then I do not believe the seller is being genuine and is luring buyers with a false promise.

Another ambiguous issue is that the graphics on this seller's listings actually say "Free Shipping", obviously to lure buyers to his shop. I have previously experienced this with this seller on another purchase.

I believe this seller is using dubious practices to gain the attention of buyers and needs to be brought into line by Aliexpress.

In the meantime I have sent the seller a message declining to pay the extra $90 shipping and stated that I believe he should honour the original purchase. He responded by saying "Sorry this price cannot be sent". If that is truly the case, he would not be STILL selling the same item and quoting the same original shipping cost.

I do not seek a refund of my money as I believe the original purchase should be honoured. If, however, Aliexpress cannot, or will not assist me to receive justice from this seller THEN I will seek a refund and will cease to use Aliexpress altogether in the future.

I have attached a picture of the original listing including the "Free Shipping" graphic which apprears on many of the seller's listings, even though there is NO free shipping.

I placed an order 8007238813445008 on 01.12.2019 and I have not received it until today 09.09.2020.
There isn't anyone you can talk to and there isn't any mail address. All you can do is to send a message where it takes a lot of time until you get a response.
My package was send back to china with awb [protected] and they refuse to return my money or give my package. They send me to alikafeii trading co., ltd. And they send me back to aliexpress.
It was not my fault that the package was returned to china.
Aliexpres sent to the romanian customs service an invoice with a lower value than the one I paid. I paid 163.89 usd and the invoice issued by aliexpres was 54.63 usd.
I want my money back or send me the package with the 3 solar lamps ordered.
Please help me!

I bought a navigation from Aliexpress site, which was not good for my car, it cannot be used. I discovered this after I have ordered and paid it, discussing with the company technique person.
I had made return to sender, but the issue is that the product is stucked în France.
I tried to solve the issue with seller and they blaim me for this, telling me i have to pay taxes and send the parcel again. But i live în Romania and the parcel îs stucked în France as they delivery from China to France stop and after to me.
I gave them the tracking link but nothing îs solving. I told them that they should complain the local post, as îs on their delivery back to sender.
Here is the link
https://m.17track.net/ro/track#nums=CH101972138NL
I wrote also to Aliexpress and nothing changes from 2 months.
Hereby i have print screen from discutions with the seller.
As I Sent back to sender the package i want my refund.

I received my package yesterday 9/3/2020 but it was missing 3 packs of violet beads. There was a label from my post office covering up the aliexpress label. I managed to expose the original label. I translated from Chinese to English and it clearly stated to eliminate the violet beads. Those are the ones that are missing. I opened a dispute and uploaded all my evidence including the original and the translation. Aliexpress found my claim invalid. I've been missing a lot of items lately and I dont want to shop with aliexpress any longer

I get this item from aliexpress edislight 13pcs white ice blue canbus led lamp car bulbs interior package kit... Item was unsafe to use in my car as have left damage was nearly bruned my car seller didn't refund the money even he is saying on the details he have worranty for 1 year seller was scammer as he didn't follow the instructions on aliexpress..

Well I am using the Energy Lab, I played for the UMIDIGI A7 Phone at 28-08-2020 I reached the goal 100000 and there where still 25 available but I cant claim the price! I also contacted the support service and they escalated the case [protected]) and should within 48 hear from them. Now [protected]) still no reaction, so I contacted the support service again and now the case is escalated again and so I need to wait again for 48 hours.