AliExpress
Reviews and Complaints

I ordered an inflatable Pub from AliExpress/Jien Inflatables and NEVER received the product and they will not refund me! I spent $1,616 US DOLLARS and have NOTHING to show for it. Can't reach a human being. Their only Customer Service is a computer giving automated responses. Never use AliExpress or Jien Inflatables! They are scammers and will screw you over!

Order id:[protected] I ordered this on 20th August 20202 from Miss Beauty Store and received an email from aliexpress on 5th November 2022 asking if I had received it. As I had not, and in fact as of writing this still have not, received it I initiated a dispute. The result, as I understand it, is because I could not prove I had not received this order no refund will be issued. I am not sure whether this is a new policy by aliexpress or the seller just being "difficult" but for the first time ever apparently I am expected to check with the post office for delivery (details are not kept by the post office of every letter or parcel received and delivered and without a tracking number courier companies cannot help) and ask my neighbours and family whether they received it on my behalf (this would be done anyway before confirming it had not been received) then obtain "shipping company's missing parcel documents", which I have never heard of, and supply them to you. When I asked for proof of delivery none was supplied, This is the first time I have ever had such an issue and if indeed this is the new attitude towards customers I doubt I will make any more orders through aliexpress

I paid for an expense watch $400 approx from Hongyun Watch Store. It was faulty and didn't work the way it should (auto movement). Hongyun Watch Store told me to send it back which I did at a cost of $70. They have now had my watch for a least a month or more and seem to be refusing to send me a new watch or repair the old one. The watch came with a 24 month warranty from Cronos (the maker of the watch). I'm sure Hongyun Watch would have claimed for a new watch and are simply refusing to send me the new watch back.

Messaging has been going back and forth now for months.

Aliexpress, please read this and try to help fix this issue.

I don't have a lot of money and saved to buy this watch for my sons birthday now I've no watch nor any money to show for it thanks to dishonest traders on your website in this case HONGYUN WATCH STORE.

Please help me.

I purcased a suitcase from Grasp Dream. On my first travel with the suitcase, the lock got stuck. It was not possible to open the suitcase without using a tool.

I contacted the Grasp Dream, but it does not seem to be possible to get a meaningful communication with them. You will find the facts and the argumentation in the dialog that I paste here below.

I intend to bring this case in to the courts of Norway, and need to know who you are prepresented by here in Norway, so I can file the case.

Here is my communication with Grasp Dream:

Order information

If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.

Order ID:

[protected]

Quantity:

1

Total:

US $191.10

Name

Ande Somby

Phone number

(+47)[protected]

Address

Groholtvegen 5, , Tromso, Troms, Norway, 9010

23/10 13:16

The lock got stuck in my suitcase and it is useless without the lock.

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I tried to open the suitcase using the code, but it was stuck. It worked this morning before I started to travel from Oslo to Tromsø. I arraved after a 2 hour flight, and when I tried to open the suitcase the lock was stuck. I recorded a video of how I had to open the suitcase.

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I want to have my money reimbursed, as I cant relay on a suitcase that all of a sudden locks in my things. Fotunately I arrived home today, and had available tools and did not have the need for a suitcase that works.

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24/10 06:41

Dear customer, the initial password of this suitcase is 000, please use the initial password to open it, if you have changed the password, please use the changed password to open the suitcase

24/10 09:47

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Read

That is what I did. But on arrival the lock was stuck.

Read

24/10 10:32

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Read

It worked in the morning of 23rd of October as I left my otel room in Oslo. On arrival in Tromsø a coupple of hours later as I grabbed it at the airport, the lock was stuck. When I came home I had to use a tool to get it open. I have videotaped that operation. I tried to reset the lock, but it remained stuck.

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25/10 13:11

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Read

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Read

Are you interested to solve this problem, or do you intend to remain silent and take no action?

Read

25/10 21:19

If you haven't changed the password, it won't lock

Have you changed your password?

27/10 09:08

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Read

I changed the code according to the instructions. It worked with the new code for a while. The latest moment it worked with the new code that I had put was Sunday 23rd of October at 0840 in Oslo. When I arrived to Tromsø, at 1050 it was stuck, and I was not able to open it even if I tried multiple times. When I arrived home, there was no other option that to use a tool in order to open it. I still have the suitcase. I can send it to you so you can examine it if you may.

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28/10 07:37

If you change the new password, you should use the new password to open it, and the initial password will become invalid. Please try to use the password that is close to the new password. You may accidentally change the password during use

30/10 10:16

Thank you for your kind rsponse. I dont think it is possible to have such an accidental change of password, and if it is so, then it is not safe to use that suitcase when travelling. You then never will know when you accidently change the password, and it would be very inconvient if you need to open your suitcase.

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01/11 18:22

Will you reimburse the price of the suitcase? Do you want me to send the suitcase to you?

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01/11 21:41

The product was in good condition when it arrived, so it cannot be returned

10:07

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Unread

So mean that ŧou take no responibillity for that you product actually functions after arrival?

Unread

10:51

For my own part, I can carry on my life. To throw 1200 usd out of the window by purchasing a suitcase from you is not the end of the world for me. But as I have about 5.000 friends on Facebook, I am sure that the negative advertisement that you and Ali Express will get from me, will be more costly than 1200 usd.

Unread

12:53

Order Number #[protected]

Luxury 100% PP anti-scraping rolling luggage spinner ultra light travel suitcase fashion box 20"24"28" inch trolley case

Completed

US $191.10

Unread

INVT inverter not working. Despite over 50 emails sent by myself and my engineer to Abbie at INVT there is no response. My order I.D. [protected]. The inverter does not function despite carrying out software checks [authorized on line by INVT's engineer] I have requested a replacement machine.

All products sold in France are protected by a garantie legale de conformitée. A 2 year garantie on all new product.

Here's hoping you can assist.

Kind regards

Barry Hills

I have bought a wig with aliexpress on the 24th Oct 2022 and my order was closed without been informed and i was charge three time for 1 purchase (like 110pound *3= 330 in total) ,the seller pretend that he never received the money,dispute as been raised they promised to refund within 20 days.

seeing the numbers of complain i think that aliexpress its not anymore reliable for any purchase.

NB: payments was made with my Ouest Africa bank card( CFA Currency)

In relation to order no. [protected]

I ordered a 12 inch tablet. The seller sent the wrong item or never intended to send the correct item. I argued this point on receiving the item. They refused to refund me my money for a product I did not ask for nor can I use it for the purpose I require. I negotiated a refund for a return. The seller agreed and the reneged on the negotiation. This was facilitated by AliExpress. I have contacted them numerous times without any acknowledgement that I was sent the wrong product and I'm out of pocket to the value to AUSD $231.80! without the product I require and without acknowledging that I negotiated a refund for a return NOT a return for a refund. I do not trust a seller who lied about the product despite photographic evidence which I sent them and then reneged on the ngotiated terms of the return.

Hi,

I have a trouble with orders of the last days which no more appear on my main account, probably because the use of an other account.

Unfortunately, I cant find this possible other account.

I tried to use your "online help" writing the exact amount of one order and writing some visa card data as required.

But I have not got any answer to my submit(s).

Could you help me to be able to track my orders ?

Christian

Very disappointed ,seller freez the purchase so I can’t do a free return and refund as it specify on the purchase.! [protected] That’s the purchase number ! Won’t buy from you anymore ! Wish and Shien Amazon, give a for more better service! Order and chose US plug and RECEIVE a EUROPEAN plug that I can’t use seller is bully contacted him to resolve,does not care ,could have been a mistake,but at this pontiffs fraud !

I ordered 2 riding cycling sunglasses by paying US $ 5.74 from Coisini Outdoor Store via Ali Express, on 21 Jun 2022. The order wasn't delivered withtin the agreed time. I had to regularly follow-up to check the status. After 120 days, still the product wasn't delivered. When I raised a dispute, Ali Express asked evidence from me to provide evidence of non-delivery :) which was hillarious. Thereafter they determined that no refund can be made as they are not satisfied of my claim. I was fortunate that the value was not high. There is no way to complain externally to get my money back. Both the Alil Express and the seller aren't responsive now. I will never transact via Ali Express again and only choose local e-commerce companies against whom I can complain to authorities locally in the case of a dispute.

Please be aware! Ali Express buyer protection is a myth.

Hi,

I ordered 2 items from a seller and during last winter and couldnt use/verify them until spring since they were water valves for irrigation.

When i finally could start using them they leaked and i had to send a video of the problem to the seller and i was going to be refunded but apparently they couldnt refund me if i didnt use Paypal, which i dont. So i then asked them to send a completely different item which they said they would.

Over almost 5 month i have been waiting for them to send me this new item but they never do and since i cant open a dispute they dont really care about my messages.

Order ID: [protected]

This is the conversation thread:

20/02 14:27

Order information

If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.

Order ID:

[protected]

Quantity:

1

Total:

SEK 331.63

Name

Jimmie Olvestad

Phone number

[protected]

Address

Hjortsberga 102, , Kumla, Orebro, Sweden, 69292

Leave a note

13/06 21:33

hi, both of these are leaking from the third outlet when water goes through. shouldnt these be completely watertight?

Read

Production Information

20/25/32/40/50/63mm PE Pipe Tee Quick Connector Valve 3-Way Garden Tap Plastic Valve T-type Water Splitter 1Pcs

US $0.95

Read

14/06 04:19

You can rotate the valve 360 degrees to adjust the water outlet direction

14/06 19:37

you mean that it will be no leakage if I rotate it 360 degrees?

Read

15/06 06:10

You rotate 360 degrees, the rotation tries to close 1 outlet

15/06 09:05

ok, thanks, i will try that

Read

16/06 03:02

thanks

14/07 20:55

hi again, i have rotated both of them several times but they will not stop leaking. Always some leakage is present. arent these supposed to be 100% non leakage?

Read

15/07 02:57

1?

send us a video

17/07 16:21

Read

18/07 03:46

We give you 1pcs refund

18/07 10:16

No, both are leaking. I need to send these back for a full refund.

Read

19/07 05:24

No one has reported leaks before,

we don't know what happened

Return cost is very high

Do you have PayPal?

19/07 09:03

No, I dont use paypal

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20/07 04:21

You are the first to report a 50mm valve leak. We would like a refund via PayPal

20/07 08:59

i dont have paypal. can you refund me through the same way i payed?

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21/07 04:19

we don't have permission

21/07 13:29

others have refunded me through the same account as i used for payment so you should also be able to do so. I can contact aliexpress and ask them to help out since I dont use paypal.

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22/07 05:33

we don't have permission

25/07 15:06

ok. do you have this adapter but higher watt?

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230v to 12v and 100w?

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ac to dc adapter

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26/07 05:04

https://www.aliexpress.com/item/1005003417420956.html?spm=5261.ProductManageOnline.0.0.36e94edfPL43aT

26/07 10:20

Yes, can you send me the 100w version?

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27/07 04:49

is for 100W pump

27/07 09:26

yes

Read

28/07 05:05

ok

10/09 14:32

have you sent this yet?

Read

11/09 02:50

Let's check

16/09 21:42

yes?

Read

18/09 13:36

should have posted

18/09 15:54

i havent received anything yet and its almost 2 month ago

Read

19/09 03:55

We contact the post office, we are very sorry

19/09 10:50

please send this with express this time

Read

20/09 06:57

OK

Yesterday 09:52

i still havent recieved this. I will contact Aliexpress so that they will look into this since you clearly cant manage to refund me for the this order.

Read

04:25

You haven't

below are the details of an order that was approved to be refunded since 20 days yet the amount was not refunded to my credit card.

the seller never shipped the order and never answered my mails

Your refund's been sent to your original payment method. Check the relevant account for details.

Order ID: [protected]

Refund amount US $150.72

Finish time: Oct 5, 2022

Refund method: Original Payment

till today (after 20 days) the amount has not been refunded

The tracking shows the item has been delivered to me. Till today i have not recived the package.

when I open dispute they told me to visit the nearest post office and i checked they don't have it their either. (Dambokka Post office)

These are the order numbers

CPCN00337241LK

CPCN00399611LK

Did somebody stole them?

This is the worst online shopping experience i have ever had.

If anyone can Help me to find the packages it would be great. I Just need my pakages that I paid for.

Sir/madam,

I simply cannot let this go. I ordered 500$ bag from Aliexpress. The bag that came was disaster. I really didn’t took a photo of if because didn’t know I will have to send pictures of it and so on. I sent it back immediately. Obviously it is WAS traveling a lot because of covid. Here is the tracking:

https://posiljka.posta.hr/hr/tracking/trackingdata?barcode=RG148611865HR

And You can see it came to China. I cannot accept I have payed 500$ for bag, sent it back, and refund is 0$! I sent enough evidence, this is crazy. What I had to send to get the money back? No one asked how much I waited for a bag. It was more than a month late! I cannot accept that 500$ got the seller that is pure fraud!

Best regards,

Maja

I bought an item…no. [protected]

When first bought I requested delivery from Germany. Via UPS. Tracking stated delivery by 17th October.

UPS has no record of this transaction.

Tracking now states that estimated delivery is 15th November to 6th December.

That is too late for my needs.

I have tried many messages to the seller. They are not reading the messages so are not replying.

I wish to cancel this order and I request a refund.

B. Windsor.

The following is my order number is [protected]. My purchase was a total of USD 44.20 but I received 2 text notifications of my bank (Commercial Bank of Qatar) telling me that I was charged for 44.20 USD twice. And logged in to my bank app to clarify my doubt and to my disappointment, it is true that aliexpress charged me 88.40 USD, instead of 44.20USD. This is the first time i feel like i am scammed. my brothers stopped purchasing in your app because of this problem, he experienced this with you before and when it was for the second time, he deleted your app and chose SHEIN and Alibaba instead. But for me, i give you benefit of doubt. But sadly it is now my time. Please stop doing this to your loyal customers.

I purchase the Hohem iStady Mobile Plus Gimbal - after exhaustive research into the (a) the Brand; and (b) the product.

With the New upgraded software (May 2022), and positive reviews by "YouTube Reviewers" about the "Hohem Joy" App) I felt comfortable about purchasing the gimbal.

Having found the Gimbal on the Chenyi Gimbal Store site(https://www.aliexpress.com/store/313020?spm=a2g0o.order_detail.0.0.6ff7f19cF5fxKD) - I purchased it.

Chenyi Gimbal Store - sent me an outdated product that does not sync to the Current App (HOHEM Joy App)

NOTE#1: In May 2022, Hohem released the updated "Hohem iSteady Mobile Plus" with new software features, including a New App (Hohem Joy) to support these features.

NOTE#2: The Suppler, Chenyi Gimbal Store supplied me with outdated stock... and now refuse to replace.

NOTE#3: Due to China National Holidays (1st October - 7th October) my Claim exceeded the "REFUND: 15 Day time-line". However, there is correspondence from myself to Chenyi Gimbal Store - covering my concerns - "Cannot Connect to Hohem Joy App" - that fall within the RETURN time-line.

NOTE#4: I have all the documentation to support my REFUND Claim.

PLEASE SUPPORT ME IN MY CLAIM FOR A FULL REFUND.

Hello,

I purchased a very expensive watch from Hongyun Watch Store back in June.

Shortly after receiving my new watch I discovered it was faulty and not working as it should.

I tried opening a dispute but as the watch took so long to arrive in New Zealand the dispute button did not work.

I then contacted the seller who asked that I take the watch to a watch repairer which I did and was told that it was going to cost $300 to repair.

The seller (Hongyun watch Store) said this was too much and to send it back to them in China. It cost me another $70 to send it back to them.

They (Hongyun Watch Store) are ignoring my messages and havent sent me a replacement watch yet.

So far this watch purchase owes me $470NZD.

Can someone at Aliexpress try and help me out with this please?>

I purchased a grey suit from Men's Business Cloth Store (#[protected]) and a mens's blue plead suit. After providing my measurmenants, Men's Business Cloth Store, send me a brown [censored] with lines & puls size plead suit. Now they want me to pay for their mistake. As first time client this is absolutely a horrible experience the way AliExpress allows it's vendor's represent your company's name. I am very unhappy the way Men's Business Cloth Store is practicing shady business, and the way they're treating AliExpress customer's. I need them to provided me return labels for their mistake and some make for the culster they've created please.

Best,

Jack O. A

720.880.0477

The seller advertises on ali express firesticks but send fauly useless remotes. Why is Ali Express allowing ths? I filed a complaint with Ali express and they stated I will get full refund and sellar has to pay for postage. I told sellar to collect the useless plastic remote controls what he made no arrangment. I told me it will cost me £20 to ship his fauly useless plastic to chine and will he £20 he said no. So why did Aliexpress closed the dispute and released money to seller. Luckily I paid why Paypal who is trustworthy honest logical company and they refunded my money,