Dollar General
Reviews and Complaints

At the end of September or early October, I registered a complaint by calling the 800 number on the package regarding finding the head of a stainless steel bolt in a box of Elbow Macaroni. I provided the lot number the best-by date and the location of the store where it was purchased. I expected to hear back soon afterward as this bolt head was very large, and could have broken teeth if bitten into. A few weeks later, I called the 800 number again to ask about the status of my complaint. A woman told me they would reach out to the store again. It is now November 2, 2022, with no resolution as yet. The least they could do is offer a free replacement or two. I have the box and the bolt, they haven't even asked for it to perform an investigation. I am super disappointed in the handling of my complaint. My reference number is [protected].

When I buy certain products such as bottled water and especially coke a cola the Dollar General price says one thing and when they ring it up they ALWAYS short me at least w whole dollar.

Example: Sign AND their bar code on the shelf says (for cokes) one for $7.50 and two for $12.00. They say that they discount at the end when it rings up (when I purchase the 2 for $12) at the end. Well...It discounts only SOME of the discount. It rings up $7.50/each but because I purchased two at a time, it should be the 2 for $12.00. Well...it refund only $2.00 of the $3.00 discount. EVERY SINGLE TIME I AM PURCHASING COKE from every single Dollar Store. The one in Statesboro, Georgia # 21113 is the worst about this, but all are doing this!

This is not okay. They are stealing my money by not giving me the right price they have on this item. The employees are not nice about it when I question them about this either. Please do something!

I was verbally abused and attempted robbery at the Blythewood Store on McNullty Street in Blythewood,SC 29180. The girl doing the checking out called herselt Towaanda Howard but the receipt says Ashlen. Ashe rang up a $6.00 bottle of bleach twice but I only wanted one. After I went to the car and looked over my receipt I saw two other discrepancies so I took the items back and told the girls. "Towanda' immediately knew it was the bleach quiz went back there and got it for herself. Laid $6.00 on tne counter and got real mad. Saying Cuss words and the white woman got mad because she had to finish my refunds which she did not do right, and she is clearly a drug user by the needle marks all over both her arms. The older black woman was no help. I am 67 and have a brain tumor with tramatic brain injury and currently using a walker and suffer excruciating pain due to end stage degenerative joint disease. I recently had a stroke .. They took what seemed like forever. I asked them to please hurry as I was in agony and that Towanda (Ashlen Howard) started screaming [censored] you over end over. If it had not been for a black man of God came into the store and prayed with and for me, I would have be attacked physically . These heatherns are robbing these srores blind in my area. And us older folks need these small dollar stores to stay open. The store in Ridgeway was robbed the night before and I think it's an inside job.. I notified RCSD but not Fairfield. Drugs are taking over these people. They are crazy on heroin and meth etc. I never got my taxes back on $ 24.00. Sincerely , Linda Lyles Winnsboro, S.C.

i been working at DG for 2 month everything was fine until i got new store manger (Lolo) In ocala florida...he bring all his family member in...when i work with them they aren't no where to be found with i want to cancel an item..we suppose to check out banking before we start but as soon they work they do it for me..i don't no what they do when i drop of money i always make sure it correct..they don't no what they doing...they wanna get pay without working...they don't do want they suppose to...i know i got frame by the coworker i never met the district manager before...i don't talk to her or make any issue with her but she the one who fire me...i just wanna go work and do my job and go home..the company don't even know the other side of the story...i guess they all racist people...

i was a asm at the dollor store in solsberrry indiana store number 18116 i was fired due to a custumer say i had push her down the changed to i shoved her i personal looked at the secruity cameras and if whoever worked my thing didnt want to go more into investigating in and just fired me without looking at the cameras getting the proof i have proof that i didnt not touch her and i have witnesses that saw everything so now im wanting to fight my termination because this was wrong of them to fire me without looking at the evidence which chows you i did not touch this customer you can get hold of me by email or phone my name is jessica grubb my number is [protected] my email address is [protected]@gmail.com

This morning, Oct 28th 2022, I was merging onto a highway coming off of a ramp. There are 2 ramps that merge onto this highway, one has a yield and the other doesn’t. I was on the ramp that doesn’t have the yield, while the 18 wheeler was on the ramp that DID have the yield. He deliberately pushed not only me, but the car in front of me(which seemed to have 2 children in the backseat) as well, into the middle of the intersection. He didn’t yield and he made it very clear he was not going to abide by the yield, by continuing to drive forward, completely disregarding the two cars in front of him. There was about 6 inches from my passenger door to his trailer in between us and he still continued to get closer and closer until he pushed my car and the one in front of me into the middle of the intersection. The trailer number was 35106, and the license plate number on the trailer was 0539111. He clearly had no regards to not only my safety, but the car in front of me as well. I understand deliveries are important, but they’re not more important than the lives the driver put at risk.

Between our 8 employees, we are provided 165 total hours, which equates to about 20 hours per person, explain to me how we are all supposed to live when we're coming into one of the most important times of year and can't get scheduled more than 20 hours, Christmas and new years are both huge times of year and our employees are getting so stressed out that half of them either want to or are quitting and the other half is just so tired of this job and don't know what to do anymore and the only reason they keep going is because of the love they have for the job/company. Remember who keeps your money coming in

I dont know what is happening but the Dollar General on Main Street in Gardendale as well as the Dollar General on Mount Olive Road & the DG in Cordova, Alabama - never have anything in the shelves! There are carts all over the store from truck deliveries that are completely full of merchandise. Why aren’t they being stocked onto the shelves? I asked a worker at the Cordova, Al store if they were remodeling and he said “No.”. I asked him why there was absolutely nothing on the shelves and he said “I don’t know I just got here”. His answer tk all was “I don’t know.” I told him he should know why there are NO items on the shelves. Customers cannot buy anything because of employees like this guy and the female employee giving ridiculous excuses to justify why the store had no merchandise out as well as it being a complete and utter catastrophe. She said multiple trucks delivered in one day which is complete and total BS. Even if that were the case, getting it put on shelves was do-able. I see lazy, entitled, unmotivated employees. Wipe the slate and get rid of them all if necessary. Customers should be able to enter your stores and find at least one item on their list.

Since before the remodel of the DG store in Green, Oregon generic store brand food items have seldom, if ever, been available for purchase, forcing the purchase of more expensive brand names. That, along with the price hikes on what is available, makes shopping at this DG now almost as expensive as the Green neighborhoods other food shopping choice Ray's Food Place (which is notorious for its overly high prices. I shop at DG because I get good deals. But it seems that getting a good deal was just a temporary gimmick the store chain pulled on its customers, because now, I can sometimes find products at Ray's less expensive, like bread for instance.

I also have been put in the position of having to purchase cloth bags from the store because they were out of bags to bag my items. From what I understand, the management of these stores do not do the ordering, they are shipped what it is they get which is decided by whom or what? So I hold the corporation responsible for the lack of product on shelves as far as their brand goes and for the lack of bags to bag my purchases.

I am a very good customer, but if you do not care about "the little guy" anymore, I guess I will have to shop somewhere else or feel disrespected by your corporate people every time I shop at your stores.

Please figure out that your customer base is very loyal, and do not trade us in for more money, more money, more money.

Sincerely, Lisa Deland

Green Oregon, USA

Our 3 year old needed to use the restroom while shopping with me at a Dollar General. I was told their restrooms were broken, So I put down my items and left.

My 6 year old needed to use the restroom while at another Dollar General store and we were told the restrooms were not working. The 2 women working there were more concerned about the boxes of freezer pops they had hidden on a top shelf due to them being drastically reduced in price. So, I was forced to leave my shopping cart and leave to find a restroom.

What is wrong with this company? Money is being lost due to refusing to let customers use the perfectly good restrooms. I do not believe for one second that ALL the restrooms are suddenly broken in my area. So, what gives? I would like an answer that is believable. There really isn't a good explanation for not letting small children use a restroom when needed, it puts the child and parents in a very stressful situation just so the employees can be even lazier than they already are.

Was that Dollar General Rio Vista Texas trying to return an item that I had bought not even an hour prior had to have the same lady who sold me the product had the receipt in the lady denied me to return the product due to how she didn't feel I was talking to her but I gave her the same respect she gave me which was an attitude it wasn't her business why I wanted to return it as long as I had the receipt it was the wrong one and I wanted to return it and she told me to leave told me to get out of her store and denied me returning a product that I bought from your store that I had a receipt

I was in store 09705 and the lady at the checkout had to get the manager to remove some of my items , when she told the manager I didnt have enough on my food card, the manager [who had cheap blonde hair and bad makeup] gave me a dirty look . After I paid I heard her tell the cashier it figures she was on welfare, if the manager has a problem with welfare then she should work somewhere else. Dollar General has no problem taking my ebt

Went into the Dollar General on Saturday Oct 22nd 2022, in Valley City ND. now this store recently did a whole remodel thinking it would get better but no. Still are supply carts full in the isles. You can’t even push a cart down any isle. What a waste of money. If a fire started you might not get out. It’s hard to shop and get what you need when you can’t even see the shelves. New management is needed.

On 10/ 2222 I visited my local Dollar General. Dollar General has advertised prices for products and when looking at receipt prices are higher than marked or advertised. For instance they advertised coke products buy 2 get one free. I was charged full price for all three 12 pks. Another drink body armour 1.25 receipt 1.40. I've been noticing this a lot when shopping there. I have been noticing this quite often when shopping there.

9:24 10/22/22Dollar General, 104 Laker Lane. Rocky Top, TN 37769

The store was so destroyed it was hard for an elderly gentleman to shop. Because it was hard to move around with all the clutter. Our town does not have a grocery store. So this is many people's only option. The restroom was not stocked with sanitary products. Such as hand soap and paper towels. There was human excrement in the toilet. I tried informing Sharon, the cashier. When I approached her she completely ignored me. I then spoke louder and again I was ignored. So I stepped forward and spoke louder. Again I was ignored. At that point I realized I was becoming upset and walked away.

the store # 12486 ever since covid the entire store in Astor Florida is awful the shelves are not stocked, and the only other store is expensive if you want to save money you have to travel 30 miles Astor is in the middle of the Forest and most people cannot afford to go to the next town, please do something or close the store the Astor store is very convenient for the residents it would be nice to have full shelves

concern citizen

I shop at DG in Weaver several times a week and take my grandkids there for toys every weekend. I was looking to buy my two grandkids a headset but couldn't find a price anywhere. I held the headset up and asked an employee named Rhonda how much it was. She replied, "I have no idea." She was standing about 12 feet from me just inside the doors. There were other customers there but no customers in line. She was not stocking or checking anyone out. She just stood there with her arms folded. I said, "Could you look it up for me?" She said, "I probably could." I took the headset to her and she grabbed it from me and made a loud sigh like I was on her nerves. She looked it up and gave me the price but said, "That may be the price or not. There is more than one kind over there." So I just put it back and took the kids to Walmart.

I think she was rude, inconsiderate, and very unprofessional, This treatment was uncalled for as well as unnecessary it pissed me off to be treated that way. I have shopped there for 10 years. I have not been back to the store except to find out her name. Rhonda.

I am now taking my kids to The Dollar Tree and to Ollies for their treats and for my weekly grocery jaunts until something is done.

Good day,

10/17/2022 I went to dollar general 5416 Rock Quarry Rd

Raleigh, NC 27610

United States

I requested that my change for my purchase be given with a smaller bill than I received. The representative rushed me and told me no. I kindly asked for the manager and she rudely threatened my safety. I’ve never been so appalled by a safety worker in my life. She attempted to assault me then attempted to call the cops for a simple request. I had no knowledge for the reason of escalation and felt that no manager should provide that level of service.

I went in to get 3/12 packs of pepsi for $12 my grandson came in with meAnd picked up some candy corn when i went outside i looked at my bill when she charged me 32 dollars and change. So i left 4 grandkids in my truck to go get it resolved . Address of said store is 331 robbins ave. Now i will tell you i hate going into any of the niles dollar generals they are always rude but this is the cleanest one out of all. A new manager chrissy immediately came to my assistance took me back there and showed me where it was a two dollar digital coupon to make it $10 again that was not my grape I wanted to three for 12 to Pepsi zeros and a cherry Pepsi are all chip Pepsi products and the sign clearly said three for 12 then underneath the $12 it said two dollar digital coupon $10 I had to completely go over this for several minutes with this young girl needless to say both of us were disgusted and discouraged at this point she took me to the register I began to apologize for speaking to her slowly and loudly but when she looked at me when we were back by the products and said if you would wait a minute she clearly set the tone for the conversation and the way she looked at me made me angry but I was not and I repeat was not anything else but stern anyway when we went to the register I apologized again she looked at the other people around her and she said I am doing everything I can to help you I’m giving you back more than you deserve I said I do not want more than I deserve I want what I’m entitled back she goes well I’ve only been a manager for two weeks and I don’t know how to do it so you’re getting more than you deserve back needless to say I did not get anything back my credit card was not credited anything back at all I don’t even know what to say or do at this point I definitely do not wanna go back into that store she was rude she was ignorant and for the last time regardless of whether she was new or not the people you’ve had in the back and then that store running it and working it have been horrible however I do deserve my money back they charged me 1398 for two Pepsi zeros and five something or six something for the cherry Pepsi when it should’ve been three for 12 my email is [protected]@

Aol.com. I do not want this young lady to lose her job or anything I just won’t be back because of my own one too many personal incidences I just want back but I’m entitled to all my money I do not have my receipt because by the time we got through with all of that I was frustrated I signed it I never got any money back I don’t know what she did if she ripped it up or what I’m still upset over the whole thing