Dollar General
Reviews and Complaints

On my way to drop off my son to school and I needed to get a few things before hand. I arrived at the store at 8:04 AM (google and store door says opening time at 8:00 AM) waited five minutes and decided to call the store and what I got was not pleasant. The employee told me that the systems were updating and it would be another 15 minutes before the store was open. If I were the business and/or manager of that store I would've been upset that a customer was trying to go there to purchase something when the employee should have been there MUCH earlier to update the system. On top of that he was very rude to me on the phone. And one more thing, the only car there which I am assuming was his was parked right in front of the store making it inconvenient for other customers to use the store front spots.

For the entire month of December, my husband and children have seen personally a teenager who is under 16 constantly behind the counter and in the office. I personally know for sure that it is illegal for a 15 year old to be hired through Dollar General as in the past I myself was a key-holder and am fully aware of the rules, laws and hiring process. Until recently I have never had an issue with ANYONE (management included) working in my local store but over the past month there has been a LOT of UNPROFESSIONALISM; with the staff swearing, allowing family members to just constantly hang around the store, no dress code being followed, and rudely talking about customers shopping within the store.The ONLY reason and I mean ONLY reason that I shop at this store is due to having no means to travel out of town to do my shopping elsewhere.

Very disappointed in Dollar General today. At the Dollar General located in Liberty, MS, my mother and I were standing in a long line waiting to check-out. There were three workers. One working the cash register and two outside smoking. After multiple issues with not knowing how to work the register properly as each person checked out, the two workers outside smoking came back in. Talking on and on to the cashier about Wi-Fi providers, one of the ladies were using very crude, foul language.
This is not the first time this has happened with the way these employees talk around customers. Needless to say we will not be back to this store location.
Not to mention my mother entered her pin wrong for her debit card, so it was declined, and the cashier loudly let the other ladies know that her card was declined. Very bad service. So upset with the situation.
This happened on 12-31-2018 around 11:30 a.m.

I was getting a bowl of cereal and realized I had no milk it was getting late but I only live a min away from the local dg so I ran across the street and as soon as I walked in I hear this squeaky little voice say "you better hurry you only have one minute." Now it was on 957 so I knew they didn't close for three. I only needed milk. And it isn't my fault he did his safe count down early. So as I'm checking out I reminded this scrawny pony tail guy that I was a customer spending money and he said he didn't care I wasn't allowed in his store again. I totally felt harassed by a person that should be representing the store with wanting to make as much money as possible so I pledge to never spending another dollar in this store again as long as he remains in that store. His name is Damon of the Webberville dollar general in Michigan.

I pulled into dollar General and my partner ran in while sitting there with my kids the manager come out got into a car then got out and went to his own car put a bag in the door then went in the store so I went in to get his name I bought some candy stood in line when he finally got to me he smelled like he was drunk looked very high I didn't care for a drug deal happening in front of my children not cool

my daughter received a $20 gift from Dollar General at Christmas the gift is faulty and Dollar General won't even exchange it due to not having a receipt you can not deny a exchange It was a gift. You don't get a receipt w a gift. That's common sense. Your fix g to lose a customer over this. I was Assistant manager for Dollar General you can't give money back but you can even exchange. It's not right. I want something done about this.

It was approximately 8:45 on the 28th of December. We ran into the Dollar General store in Linville Indiana to purchase some double-sided tape. We walked back to the aisle where it was and immediately the manager was back there with us stocking us like we were going to steal something. We had only walked into the store. As I was walking out I noticed there was shower curtains at the end I'll for two dollars so I picked one up went to pay for it and it rang at four dollars I like I went to the picture and I thought it was two dollars and she's like yeah I'll go check in a real hateful demeaning tone. Then she comes back and says it was in the wrong spot I said well there is a lot of them in the wrong spot she's like I know I'm giving it to you. She doesn't need to be a manager she is rude and treat customers with no respect. She didn't have a name tag on or I would give you her name but it it was at Lynnville Indian Dollar General store thank you

To Whom It May concern,

I purchased a Coffee Maker on 12/22/18. The cashier did not give me the package. When I got home, I did not have it. so, I called and spoke with manager Demetrius. He said yes, we have it. I said ok I will be there tomorrow to pick it up what time do you open he replied 8:00. I get there, two cashiers were present, the coffee maker that I left on yesterday and that Demetrius said it would be here. One girl who was very unruly stated Oh, he's not here he went to lunch just a minute ago at that time it was 2:17 pm. She never identified herself as a manager. The other cashier was the one who rung me out the day before and did not give me my package. She too was very crude, she stay on cell phone texting with her ear plugs in her ears while standing at the cash register, with the head tied up in some scarf. It took just about the whole day before I got my package. Then on top of everything else they handed me the item without a bag. I would like to have this looked into no one needs to put up with this kind of service. the female manager name is Carolyn, please keep me inform of this issue. I think termination is needed.
Thank you
Yvonne Westfield
email [protected]@gmail.com
P.S. turned out Demetrius was not there 12/23/18

Went into pick up my all the products I need for my coupons then get in line to check I asked Mary Adcock as her the clerk at the time of me checking out I asked her to scan 2 and scan my coupons so I can see my savings.. Mary than looked at the coupons and said you can used only 1 coupon per transaction then I said y'all can used 4 alike per day.. she call Nacy the other cashier over and asked her how it goes she looked at the coupons and said what Mary said I then told her to give my coupons back that's not a problem.. as I walked off Nacy then smiled and said have a nice day I turned around and told her to have a nice day and Merry Christmas as I walked off I said The [censored]! Nacy left from one register to the other register following me talking trash! I asked her what she said she said oh, well that's your fault and you said [censored] me! I told her I didn't say that I said the [censored] what you talking about!? She began to get this nasty attitude so me and began to to have words then Mary screams at me telling to get out I told her to shut up she called the police and I waited on the police.. the police came and talked to me and said they trespassing me from the store.. I get to another dg store and the manager Debbie watching me comes to find out that Mary call and describe me from head to toe. This is not right I don't steal nor do I cause problems something needs to be done about this situation..this not the first time and all BLACK PEOPLES KNOW WHEN YOU WALK IN SHES FALLING YOU!

Store #3939 in spiro oklahoma has 1 employee on duty currently. At 1 point. 12 people in line waiting to be checked out. Many left because of line. Its weekend before christmas which means ur management team that schedule are incompetant. The poor old lady working is doing her best. But she is 1 person. The store is a mess. And u need to look at ur store manager and district manager. Because they are costing u money. Id fire them both.

Me an my wife went to the dollar general in walterboro SC the other day I sat in my vehicle never got out. Next thing I know how have cops surround my car bc your employee called the police an told them I went in store stole something an went back to my car an I never got out my car then as my wife was waiting in line to pay for her merchandise the police searched her the whole time your employee was sitting there going check her back check this an that the police reviewed ur survelience cameras an noticed I never got out my car an that my wife didn't do anything to make the employee even think she was doing anything wrong your employee dissappeared to the back when the cops found nothing didn't offer an apology or anything we was completely embarrassed getting took out my car searched my car searched my wife searched in your store an the personal n that did all this just walked off an wouldn't even apologize or even say why she called the cops. I'm very unhappy with dollar general for allowing there employees to get away with this kind of stuff. The police apologized to me an stated there was no reason or probable cause or anything for your employee to have called them.

When I went to check out the girl with dark hair, glasses, and a lip piercing was extremely rude. There was a line of customers waiting to be checked out but she just stood at the back side of the registers looking down. After a little while I pushed the button and then she came up to help. While everyones items were being scanned she was very rude and had a horrible attitude. Very disrespectful young girl and I certainly do not want to shop here again while she is working.

Went to the pioneer Ohio dollar general and was not allowed to access any of the freezer or cooler section. Two workers have it blocked off by big metal cages not allowing anyone down the isle to shop. How is this making money. I go to store to shop and here I can't because every week something is always blocked off. The store shleves always look empty and always cluttered is the manager doing this job?