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Dollar Tree
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Dollar Tree Complaints 2971

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M
4:22 pm EDT

Dollar Tree Refund policy

On Saturday9/10/22 I purchased 17 round tablecloths from Dollar Tree in Southfield Michigan at store 2371. I returned on Monday 9/12/22 and requested a refund. I was told by a Dollar Store cashier that refunds were not given, and I could exchange the items. I asked to speak to the manager, and he repeated the store policy and pointed to the receipt that said no refunds. I told him there was nothing posted in the store saying no refunds and I would have to make a purchase to see the no refund policy and at that point the policy is a joke. you do not post anything, and your policy is on your receipt that you receive only after you make a purchase. this is unfair and I want a refund. I have filed a complaint with the Attorney General of Michigan.

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J
2:03 pm EDT

Dollar Tree The language they use in front of customers

The 2 girls that were working today had very foul mouths in front of customers and the older ladies looked very disgusted, these ladies need to be repermented for their language! That is VERY VERY UNPROFESSIONAL…..Rje store was a disaster, things all in the floor, looked like it hadn’t been swept in days, this store needs something done? I myself will not be back!

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11:03 am EDT
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Trash needs to be picked up daily in park lot and sidewalk area. Trash can by front door is overflowing. People hang out front in groups or sleeping on sidewalks. The metal dumpsters are overflowing. People are going through the metal dumpsters and leaving a mess that blows around the neighborhood. Can these be locked up? The lights in the parking lot are...

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4:41 am EDT

Dollar Tree Eagan manager assaulted child then gropes teen girl

Dollar Tree in Eagan,MN Cliff lake road is terrible customer service! Dollar tree manager Andrew was swearing at customers physically put his hands on a child by dragging child and tossing child into door window in front of customers in july, 2022. This manager is so rude to employees and customers, Andrew swearing at employees belittling them and making sarcastic comments about employees to random customers!Store number 4260. Manager Andrew should be terminated after grabbing a parents child, dragging her forcefully then throwing a small girl into door window all while swearing at the mother, using racial slurs at a Spanish woman and her kid! Andrew is horrible person to do that in front of customers and continued to belittle the mother and child after they left store complaining, making jokes about them to customers! This is Manager Andrew Wright at dollar tree on Cliff Lake road in Eagan, minnesota, store 4260 phone number [protected] unprofessional managers here! Andrew has made sexual comments to underage girls at store and groped a teen customer! Andrew Wright will hurt your child and sexually touch them! He's done this plenty before! I'm regular customer here I shop here every week, I know the managers like Andrew dright, Rains Erd., Jessica she is store manager here and Spanish lady. Andrew must be fired for disrespectful disturbing behavior, groping teen girls as a manager at work? Who does that? Andrew Wright did! Will not stop until Andrew Dright, manager is Terminated for groping, physically assaulted child in front of customers in July 2022! DM is Rhonda Chavez!

Desired outcome: Termination of Andrew Wright!

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Update by Elise26
Sep 12, 2022 4:44 am EDT

That manager deserves to be fired! I know that store! #terminateAndrewDright!

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C
11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree The 89104 Location

This location Blocks the door 15 mins before official closing time so that customers cannot enter the building, but the hours of operation clearly states closing time is at 8pm. The employees told me to talk to Mercedes and she said we close at 8PM but we stop allowing customers enter 30 mins before.

The employees physically block the doors with Hands and feet so customers can not enter this location.

Desired outcome: I walked all the way to this location 20 mins before closing time and was not allowed to enter

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M
4:46 pm EDT

Dollar Tree The new manager at the 301 W Chelten ave. store 4636

Receipt #[protected] [protected] I brought the last two packs of Breck cheese slices to add to my sauce the cheese did not leave the wrapper, I tasted the cheese it was not good I opened the second pack it was terrible also. The guy told me I couldn't return it and he was not allowing me to exchange it because it was open . I asked him how would I know if I didn't open them,if one was bad I would not have wasted my gas but two. He talked to me very nastly, loud and ignorant my husband was outside,this was about 2:00 today. I'm 63 and disable the last thing I want to do is to take something back.

Desired outcome: he should have let me get something else like I suggested. Not tell me to take it back and throw it in the trash. I said no you throw it in the trash!

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P
7:27 am EDT
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Dollar Tree Employee that bullies Customers

At the Northline location in Houston,Tx there lies a very large, nasty bully working there. She's threatened bodily injury outside of the store and exhibits violent intent to carry out malicious acts of violence. I was witness to this employee being very threatening to other people in the store. This person is employed there.

I don't know how she's not fired yet.

Desired outcome: Anger Management or Termination so I can shop in peace.

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Update by Porsche123
Sep 09, 2022 7:33 am EDT

People with BPD, NPD or any other form of vicious psycopothy is a danger to the public and shouldn't be tolerated in the workplace when coupled with terroristic threats to the public. Apparently, this type of dangerous behavior is tolerated at Dollar Tree.

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T
10:23 am EDT
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Dollar Tree Huge Pot hole going and coming out of customer parking lot

This Dollar Tree store at Hwy 280/431, Phenix City, AL 36867 had its parking lot re-done and newly paved. But they didn't do the entry and exit way in going out of the parking lot. It has a huge pothole on the side of Opelika Road, which almost caused sincere damage to my automobile. Many patrons in my community go to your store at this location. There is an urgent need to have this pothole fixed as soon as possible. Especially before the fall season. You cannot detect a huge pothole like this when it rains!

Desired outcome: Send proper personnel that repairs and fixes potholes and customers parking lot issues.

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9:54 am EDT
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This happened on July 2022, Eagan, MN store number 4260 Dollat Tree 1960 Cliff Lake Rd. Suite 139 phone number is [protected]. Managers names Jessica Meja, Andrew Dright! If you quit dollar tree will not hire you back. But favoritism from managers will help. Kiss [censored], be a suck up teachers pet and managers will keep you "on call" even if you quit. Thi...

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E
5:24 pm EDT

Dollar Tree Employee used strong-arm tactics against me while trying to take my groceries to the car.

I have been shopping at Dollar Tree for most of my groceries for eight years after moving to Shaker Heights from Dallas, TX. I am 70 years old with a bad back from surgeries, and severe arthritis in my knees. I usually park right in front so it is a quick dash to my car trunk and then return the cart to the store. I enjoy my shopping trips, because every time I go, Dollar tree has great products for the price. I was at the Chagrin Road store on Friday, September 2 at around 6PM. I had 88.00 worth of stuff-a full cart with many canned goods and jarred goods which makes each bag heavy. As I paid and then started out the door to my car, an employee that I am not familiar with started screaming at me that I am not allowed to go to my car with the cart. No carts can leave the store anymore. She told me to go get my car and pull up to the front of the store. I did that, and once again tried to load up my car. She left the customer she was checking out, and came and physically yanked the cart out of my hands and told me I had to carry my bags one by one to the car. I ended up doing just that, and had to take extra medication because it threw my back out. I am on good terms with the employees there, but this woman was downright hateful! I believe it was the same woman that last week decided that at 6:00 PM the store was closed and threw everyone out even though I counted 5 employees in the store. She was ugly and unpleasant then too. When I reminded her that the hours were until 9:00, she just hollered that "we're closed".

Desired outcome: I would like an apology. I have never been so rudely treated at the grocery store.

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J
9:55 pm EDT

Dollar Tree Store manager

As a result of April 14,2022 I quit dollar tree in Del Río Texas due to lack of hours I was promise 25+ hrs pre week being an assistant manager. I reapplied to get a job at the new dollar tree here in Del Rio and was told I wasn’t hire able any more! I have never disrespected anyone or never had any problems! I really discouraged due to not being able to work at my favorite store again! I was never fired or anything .I quit on my own!

Desired outcome: Would love to be able to work for dollar tree again

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E
8:08 pm EDT
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Dollar tree manager Andrew, wanted to have his own store, he got it, he was manager at Inverted Grove for one year. Decided he would not do it, too difficult too much work and responsibilities for him to handle. He asked for his old position as assistant manager at dollar tree in eagan,MN cliff lake road, and he got that too. Another manager told me he i...

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8:21 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Last week a little boy slipped on some rice from a package that dropped and was in the middle of the aisle. He was hurt and crying so I notified management. They came over and another customer said they should keep the store cleaner as there is stuff all over the floor. Management responded angrily that it was not their fault customers drop things on the...

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J
12:09 pm EDT

Dollar Tree employee additude

I was at dollar tree on west waters ave tampa fl it is next to ollies the cashier was a black woman who was cussing at a customer saying fu this fu that and the line was full of people said the guy was talking bout her he said he was not i am sorry but you do not treat your customers like that a few people walked out cause of her loudly yelling and her cussing it was bad she needs to be terminated if she does it to one she will do it to others.

Desired outcome: terminated

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A
4:20 pm EDT

Dollar Tree Service in Wichita Kansas

On the day of my mothers wedding my mother, aunt, and family friend went to the Dollar tree located at 2949 N Rock Rd, Wichita, Kansas. The employee working that day accused my aunt of stealing and chased her outside to the car. She then pushed my aunt who has MS down to the ground and then punched her in the face. They didn’t steal anything from the store at all.

While this was taking place me, my father in law, and my stepbrother were getting haircuts for the wedding. We get the call saying the police is there so we rush to go check on my aunt. We get there and see my aunt is being tended by the EMT on sight. My father in law and stepbrother ask why the lady inside isn’t in custody and it causes hell to break loose. He tries to go in the store but before he even walked officer Ho with WIchita Police Department started to yell at all of us to get off the his scene. I comply but my father in law was very irritated so I grabbed a hold of him to keep him from doing anything stupid. WPD then tell him he’s under arrest while I’m holding him and then they grab me as well and I said “no what for?” and shook them off my arms. I took one step back with both my hands in the air and WPD tasted me 2 times until I fell. My mother who was there then tried to come to my aid and WPD tackled and held her down with by the neck with their knees.

After we were taking into custody they took the cashier into custody because my aunt is pressing charges.

We will be taking legal actions against all parties we see fit.

Our family was able to push back the time at the venue and when we got out jail my mother and father in law got married.

Desired outcome: Please contact me via email [protected]@gmail.com

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F
1:22 pm EDT

Dollar Tree online orders shipping and handling no delivery of packages

I ordered online a single item(s) minimum amount on August 21, 2022. I received an email notification on August 24th that the package had shipped and went to tracking on UPS on August 26th to see when the package would be delivered. The notification on UPS tracking stated that they sent it SurePost . Had I known that you were handing over my package to USPS I never would have ordered. They have rural carriers who do my care where they sent things and my lab results have been sent to my neighbors in the past. When you complain to the main office they just stare at you and say its a hard job even though they do not have the workload that major offices have.

DOLLAR TREE shipping is expensive and instead of having UPS delivery the package they handed it over to my local USPS which functions like any government agency under Biden disaster. USPS sent it back undeliverable no warning no attempt to deliver. They never came to my home. I know because I was home August 25th-26th.

So now I am spending hours trying to get help from UPS, USPS and DOLLAR TREE and everyone points the finger to back at someone else. UPS support is in the Phillipines and they certainly take no responsibility and just read the screen if you can actually get a live person to talk to.

Desired outcome: I need a refund or an overnight replacement to my home . Do not send USPS when people pay UPS to deliver.

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G
2:25 pm EDT

Dollar Tree Manager Very Rude

On Friday August 26, 2022 at 1:00pm. I entered the Dollar Tree Store #6402 at 42 East Main Street, Amelia, OH. [protected]. I was looking for laundry detergent and asked the Manager where could I find it. She rudely responded I have never heard anyone call it that. I was shocked by her response which was completely uncalled for. I asked her for the manager and she responded that she is the manager. I asked her for her name and she replied “I don’t have to give you my name and you can leave my store. She continued to be rude and speak to me as a customer in a manner that was unprofessional. I’m not sure if she responded to me because of the color of my skin but it felt racially motivated She proceeded to go into the back office and told the employees not to supply her name. Amanda, the assistant manager stated she could not supply her name which I thought was very odd. I was treated by this store manager with disrespect and rudeness which no one should be subjected to. I would like to speak with someone about this matter further. My name is Rev. Dr. Janice Green and my email is [protected]@outlook.com. I can also be reached at [protected]. Thank you in advance for your attention to this matter.

Desired outcome: Please contact me to discuss further.

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2:21 pm EDT
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Dollar Tree Disgusting Store

The Dollar Tree located at

630 N Wellwood Avenue Lindenhurst NY 11757

The store is absolutely disgusting it is completely unorganized and product all over. There is garbage all over and under shelves and looks like the store hasn’t been cleaned in years. There is dirt all over shelves that are holding food and they look like they have t been wiped down or sanitized ever. Some of the shelves are not sturdy at all and a complete safety risk to customers and employees. They’re bathrooms are completely cluttered and have a horrific smell and absolutely disgusting. Also the only way to open the bathroom door is with a crow bar.

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9:28 pm EDT
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My Girlfriend went into your Casa De Oro store (#3195) today and was treated badly by the Cashier, Kyanna. She was at her register and called for next in line, while on her cell-phone. When my girlfriend walked over, Kyanna, told her she wasn't next, left he register, and proceeded to take items off the register next to hers even though those people were...

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T
7:19 pm EDT

Dollar Tree Rude and vulgar sales associate patricia

On Sunday Aug. 21st 2022 @ 6.03 pm I was in the line at the dollar Tree on 594 W. Marion Road Greenville S.C. 29617.

I had to listen to the cashier, flirt with a young Gentleman. He was clearly being polite but was not interested. If you pull the tape you can hear her telling him how she stays up all night drinking, to which his reply was he dont drink. He informed her he has a 2 and 1/2 month child and he dont smoke or drink. She keeps telling him she does, but she cutting back and she smokes since she was a child and stated her current age. Again the man was trying to be nice and walk away from her. My husband who was sitting in the car stated the man was shaking his head and commented "what was all that about".

So now its my turn, she kept dropping my sodas on the floor and shaking them up. My purchase was 3.75. I gave her a 20.00 and she struggled to know what change to give me. I told her 16.25 as did the man behind me. For whatever reason she proceeds to crumble my reciept up. I told her I need my change and my reciept. And this woman got really smart mouthed and shoved my reciept IN MY POCKET BOOK, which she had no right to even touch. Then she handed me my change and told me to get out of her store. The acting manager told her to go to the back of the store. The acting manager was already on the phone with another manager who tried to pass this woman behavior off as they are under alot of stress. I told her well the other cashier isnt treating customers rude and hateful. I dont know of any customer that comes into any store and wants to hear the cashier talk to men and boast and brag about how hard they drink and what they do when they get drunk. She was flat out nasty. Pull your tape in the store for this date and time.

And I have never been told to get out of HER store just because I asked for my reciept and change. She continued to mouth off as she walked to the back of the store. my email address is [protected]@msn.com

Desired outcome: I would like to know why this type of behavior is tolerated, and excused. Why a customer like the man before me, and me as well has to endure such filth just because we came in the store to make a purchase.

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About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Service was posted on Dec 2, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2974 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
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    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
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    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
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  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar Tree contacts

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