Dollar Tree
Reviews and Complaints

We ordered 4 case of 72ct hot wheels cars. We received 3 cases and a box of gold wire baskets (36ct). We called and waited on hold the day of delivery for over 45 minutes to be told our item was not showing as delivered so we would have to call back tomorrow to process our refund. We called the second days waited on hold another 35 minutes and told the same thing again! Now this is getting ridiculous.. Day three called waited on hold for 40 minutes to be told we now had to take the wrong item to our local dollar tree so they can verify we received the wrong item.. And call the same people back from in the store to get our money back.! Spoke to a supervisor.. She then says they do not send return labels and we would have to go to the store and wait on hold until our wrong item they shipped was verified. We told her we could email and send pictures of the item etc. She said no it had to be verified in the store. So we now are supposed to go to the store and call this number that we have waited 3 days in a row on hold for at least 35 minutes... What a waste of time! What kind of customer service is this? Then when we asked to speak to someone at the corporate level. She said speaking over us > there is no reason to continue this call that is the policy and literally hung up on us. Seriously! You sent the wrong item and now all this inconvenience and running around and calling for you to hang up... I will file complaints everywhere I can about this terrible customer service from dollar tree..

My grandson was at Dollar Tree in Springdale Aransas store number1817. Manger name is Clifford. There were about 20 people standing in line and he was 3 aisle over from the casher. She called 4 times she needed help and he just kept standing there watching and not doing jack. The store is so nasty. I think if you could bring someone in the store but don't let them know your who you are and just see for yourself. Thank you for opening another Dollar Tree up in Springdale. Now I myself can go back to Dollar Tree without driving to Fayetteville. Misty

While shopping in Dollar Tree yesterday morning, my husband needed to use the restroom. It was locked so he asked for the key. The cashier told him they didn't have public restrooms even though we've been in that store many times and have also used the restroom. We left without buying anything and that will be the last time we spend any money in a Dollar Tree store. The cashiers are always dirty looking, the stores are always poorly stocked and nasty and the cashiers gossip about their coworkers and customers. This has happened in both Cullman, Alabama locations.

store number is 02627 and nasty manager first name is Elizabeth. The president of the United States in conjunction with the center for disease control has determined I cannot be refused entry into any business in all 50 states INDOORS OR OUT as long as I produce my vaccination card and id to prove it has been more than ten days since my final shot. After ten days the person is fully immune and cannot transmit nor get covid. I am 68 and tried to explain it but the nasty manager refused to let me check out. she refused to check the card or id and was exceptionally hostile and instantly not because a discussion got heated at all. Stores check id such as for alcohol so checking id and the vaccination card simply is going to have to be done. My name is Jeff I live in las vegas one block from the store and have been going in there almost 5 years. I am also going to contact the Nevada governor on the website that the stores need to update the instructions about masks.

I went to pick up an order from the store a few minutes, while the manager went in the back to get the order I picked up two items, it came to $2.07 I gave her a $20 she then gave me back $2.93 I showed her the mistake and she apologized and gave me back $10. When she returned from the back because my packages were not there, I told her about the shortage again, I asked her to count her drawer she said she was only short $1 and some change. I didn't want to make a scene because two other cashiers had now come around her. But how it is possible for me to get back $12.93 if I didn't give her a $20 I am short $5 please look into this

The Dollar Tree in Ruskin FL is fairly new. It is filthy inside and out. Where is the district manager? I live 1 mile from the store and try to use it as much as possible but it's disgusting. The parking lot always has trash in it. The 2 garbage cans on either side of the door were always full and over flowing. Now they have tied blue plastic tarps on them so you can't use them. Inside the store is just as bad as the outside. Merchandise is always laying around. It's never put back up on its hooks or straightened out. I've gone in on a Mon and came back on the Fri to see the same stuff laying as it was on Mon. The store manager either needs to be retrained or replaced. Same with the district manager. Either the district manager doesn't come around or doesn't care because the store is never cleaned up. What a disgrace for Dollar Tree.
My goal for this complaint is in hopes that someone will take responsibility and check this store out. Then I hope the proper resolution will be taken to clean it up.

No restroom available for senior citizens at this store or anyone, I'm a paying costumer, disabled this manager needs to be fired ..

I am customer at the Dollar Tree in Morehead Kentucky! This is really causing anxiety. I noticed a man seriously ill outside the Dollar Tree so I got a cashier. She brought him in started taking care of him. I heard him say, "I had surgery and have a daughter in the hospital" The cashier got him something to drink and eat. They were waiting on this mans daughter to come cashier even called. While this the man was in the store the assistant manager had called the cops and had him arrested. I find this in-compassionate and deplorable. I have called the store they dont care. I know one thing I will never go inside this store again! Anybody can go in that store deathly sick, falsely accused and go to jail.

One item was available for free shipping to store. Something went wrong with website, and I didn't know it until I received order confirmation. I called immediately to have it fixed. Someone was suppose to call me back but never did. I shouldn't have been charged $35.35 just because your website messed my order up. Your shipping charges are ridiculous.

Dollar tree continues to deny service for customers with religious and medical exemptions. Michael Witnyski along with Sara Berg Rafal are continuing to ignore my requests to SHOW ME THE LAW regarding the MANDATORY masking when shopping at Dollar Tree/Family Dollar.

Right To Religious Expression(1st Amendment of the US Constitution).
God designed us to breath in and out through our nose and mouth as it is the 1st defense of the immune system.
(Genesis 2:7) Then the Lord god formed a man from the dust of the ground and breathed into his nostrils the breath of life, and the man became a living being. Dollar Tree and Family Dollar continue to discriminate on the Right to Religious Expression. They are forcing people to veil their faces. (2nd Corinthians 3:18) But we all, with unveiled face be holdings as in a mirror the glory of the Lord. (Genesis 2:7)Then the Lord formed a man from the dust of the ground and BREATHED INTO HIS NOSTRILS the breath of life, and the man became a human being.(Psalm 69:5) I cannot simply PUT ON A MASK and hide my guilt from God.

I live in Ponca City Oklahoma and would like to report our Dollar Tree.
The store is nasty dirty! There's carpet throughout the entire store and it's been filthy years. The store smells also.
I feel like I need to bathe after shopping there. Not a pleasant experience whatsoever .
I'm a crafter and this Dollar Tree doesn't carry near what I see that others do.
That employees are pleasant but they don't keep the store clean or tidy.
Please take care of this for our community.
I spend a lot of money at this store and I don't think it's too much to ask to want a clean snd well stocked Dollar Tree.
Thank you.