Dollar Tree
Reviews and Complaints

The store in hallandale beach, fl is always in shambles, but on this day as i was in line ready to check out, there is a worker name william who i always see at least trying to keep a cleanly presence to the store sweeping the front doorway.Well a young lady, who i discovered was the store manager and the district manager walks in, and as he was sweeping, she tells him to stop sweeping at that time of day.To make a long story short i confronted the district manager, and he tells me that that's not important.I mean really.This coming from a district manager.Well william as a frequent customer i see your values worth .

I was in dollar tree sunday roughly around 10ish and i was getting a couple things and I over heard an employee I believe her name is Lisa complaining about working and mentioned a guy named david and how he can go [censored] himself and how he is a big [censored] joke. I dont know if he is a friend or boyfriend or whatever but that language is not acceptable at work not to mention i have my t year old daughter with me who has never heared a cures word in her life. I went to her and asked to please not speak like that because of my daughter and she said she can do what the [censored] she wants and if i didnt like it then i dont have to shop there anymore. Saddly to say i will not be shopping there anymore. Its sad how these employees have no respect.

June 14, 2018

I am writing to tell you that one week ago my 89 year old Mother was shopping in the Dollar Tree store at the Liberty Tree Mall in Danvers, Mass. One of the employees left a box on the floor, my Mother didn't see the box, as she turned to walk she tripped over the box and landed on the floor face first. Thankfully a woman who saw the accident went to help my Mother up, the woman had to yell out to an employee to get a chair and tissue to wipe the blood off of my Mother's face. The store manager did not acknowledge the accident, nor was an accident report made out or even suggested by any of the employee's.

My Mother ended up with 2 black eyes, a swollen nose, a swollen that turned black, she had to go to the hospital to have xrays to make sure that nothing was broken.

Trying to call your company is awful, I have waiting on the phone for 30 plus minutes to talk to a human being, doesn't appear that is going to happen anytime soon.

I would hope that someone from the corporate office will have the common decency to acknowledge this accident and someone will contact me.

Sincerely,

Donna Marston
[protected]
[protected]@comcast.net

I just left the store where there was quite a line at the register. There was only 1 cashier. A lady kept trying to sneak ahead of people and cut in line. Then when we were almost to the beginning of the line the cashier called this lady over and while the rest of us waited she rang her out. There were at least 4 other customers behind us and she skipped us all. I couldn't find anyone in store to complain to and she wasn't wearing a name tag.

I was checking out this pass Saturday 6-9-18 and was very disturb to hear arguing and cussing in the office. I asked the cashier what was going on an she just shock her head an said sorry. So after checking out the door opens an all of the managers come out the office. The young lady manager Tira I believe her name is went outside in tears ! I walked up to her an just hugged her. And said sorry for the way you are treated. I believe the new store manager name is Leslie and for her to talk to her management staff the way she did is horrible! Everytime I visit this store the young manager Tira an the man manager are so nice and helpful! But to know they work for a bully and rude store manager is horrible. Hopefully corporate can fix this problem.
Sincerely,
Margaret Harrison

I would like to speak to Karen in human resources about my termination status and rehire status. I was assistant manager working my first night alone and a man came in and wanted a green dot card filled and the money ended up being fraudulent. I told my cashier to check her Bill's while I was standing there. I thought she did, according to cameras she didnt. I lost my job and she didnt.

Every time I go in this store it is filthy... Can't even roll your cart around for all the liter & product thrown all over the floor. Shelves are in disarray... Really, really nasty! Customers talk to each other about the condition of the store when they pass each other. I try not to go in that store unless I need something quickly as it is just a few blocks from my house. I was in there this past sat. Buying some father's day cards that I needed to mail that day and as usual the store was filthy. I just couldn't keep my mouth shut any longer so I mentioned to the manager how bad this store always looks when I come in here. She said the customers are the ones that leave it so messy. I told her as manager, it was her responsibility along with her staff to her to make sure the store wasn't always in this condition. She than told me the there are a lot of other dollar trees in the city and why don't I go shop at one of them! I am not one to complain much less send in a complaint to a store but this was absolutely uncalled for. I think you need to find a new store manager that understands the meaning of responsibility, customer service and dedicated to maintaining the credibility of not only this dollar tree but all of them. I will never step foot back in that store nor will any of my friends or family!

Sherry goldberg
[protected]

I was at the Dollar Tree Store.
On 6/11/2018. Store was very dirty soap powder spilled all over the isles and papers and products on floor. Told cashier yelled to manager and manager did not even come out of office. I know you care about the cleanliness of this store. 7709 Lake Worth Road Lake Worth Florida.

Also sign in window about "part time help" when asked manager about positions Keith mgr. said they had no positions open".

I have never ever in my life seen a store that's trashed, dirty, no products on shelves, always outside smoking, being mean to customers. I asked that they must be a worker down and some lady there said it doesn't matter why. I said no products are on shelf. She said [censored] when I'm not tired I will do it. I told her if she paid me cash I would go in and straighten the store up for her. She laughed and said only her people will do it when they have time. It smells, bathroom is disgusting. Floors looked bleached all over. I have never seen a dollar tree like this any where else. It is in Kansas City Kansas off of 78th and State. Can someone do something about this. It keeps going it will be condemned. Ty

I was in the dollar tree at 3019 1st ave s fort dodge ia 50501 at around 3:30. I noticed you guys only had 3 items of what I wanted and needed more so I asked associate Shaniqua if there were anymore in the back. Her reply was "I don't think so" and went back to stocking the shelf instead of helping the customer and going and checking. She was very rude all together. I want something done about this and wish I could get a discount or something for her rudeness

The gridley ca store is in shambles... The store manager has been gone for two weeks and the gm has not had a different manager fill in during that time... Once the store manager returned he is not pulling his weight and stocking any thing hes just loading the big carts and putting them in the back room there has been nothing ordered for the refrigerator section... And when there is he just dumps it in the cooler without putting it away properly... If you are going to have a store manager... They need to pull their weight and hopefully not have so many medical issuses as to interfere with the operations of the store... You are fixing to loose the entire staff of this one store due to one individual... Please rectify this gross oversight asap... As in two weeks this very complant will be sent to the bbb.
Thank you for your time.

Stores a mess! Cashiers have no manners or customer service skills what so ever. Manager just completely ignored what i was asking her to help me find. Last time I'll ever go there ! Cashier was quick to tell me the store managers name (Sheila) and that the district managers name is (sean) and the store number. Told me that the store manager didn't care or would not do anything about the condition of the store or the rudeness of the cashiers! The store is completely disgusting! Shame on who ever hired those incompetent [censored]!
And I give them minus 5 stars! one bathroom is filled with boxes to the ceiling! Someone is going to get seriously hurt in that Store! Store number 07248 sad sad sad
The pictures i am submitting are from when the store first opened first thing in the morning. Lazy managers=disgusting store! Get it together!

I purchased gold charger from off line for my daughter sweet 16. They arrived broke. I was unable to set 2 and a half tables. Making the party look very crazy. My daughter was upset as so am I. I've contacted this company about 20 times and still no response back. So upset and mad. As my daughter party was a half set up. Angry customer. Will never buy from you guys again.

My name is Martha Riggio and I live in Brooklyn N Y . I frenquently visit two dollar stores in my area, store #4737 located on Avenue N and Store # 5611 on Coyle Street. Each time I go into these stores there are unpacked boxes in every isle. The bins that hold items are never in order and the boxes block the bins so that u can't fine the item you are looking for. I spoke to the district mgrs of these stores, Jason and Eric last year And was told that they would look into the problem but as of this date nothing has been done. This problem with your stores is ongoing for the last two years.

I enjoy the items that you sell but when I enter the store and see that it is in such disarray, it takes all of the enjoyment out of shopping in your store. I was also told by different managers that there isn't enough help and that they are underpaid to do the work. There are never enough cashiers to check you out or enough baskets to put your items in since the baskets are filled with items that are to be put back in the correct bins.

I have also called the corporate office several times and no one has the courtesy to return my calls. I think it is a shame that your stores and the help are so disorganized. I am attaching several pictures for your reference I hope that there can be a solution for this ongoing problem.

I would appreciate an answer to my complaint my address is Martha Riggio, 1890 E. 51st Street, Brooklyn, NY 11234. I can also be reached at [protected].

Store 04444, Has one Freight Manger, Robert Jones. He is the true meaning of Hostile and Unethical. He was Manager on Duty, female cashier asked to use restroom, his reply was "I am to busy and walked away and went in freight room. Robert comes on shift, he is cussing and yelling calling all the females [censored]! Including our other managers, I do not hearing that type of abuse very unprofessional.in the last 3 years, Robert carries his unprofessionalism to the max. Cashier asked for back up cashiering, he approached register 3 picked up a vitamin water bottle full 32oz and chucked it hitting the back of her leg,... as he threw item his words were who's [censored] bottle is this? Customers were shocked, then he proceeded picked up some pennies and threw them against the wall. I was working one night and Robert was supposed to be off, no he stayed behind not authorized, store still open turned boom box on could here all the way to front of store, once again calling his supposed coworkers [censored] to customers. I apologize for the language, but every time he calls customers and hi coworkers, we are being abused, that night it took the manager to call and get him to leave the site. On the 30th of this month he was making a scene calling a customer [censored] lying [censored], it is such an explosive work in environment, you never know what is going to set him off, never turn your back on him because he will throw, and chuck boxes, coins freight anything just to hit you. Complaints have been filed nothing done about it... The answer is the coin is up in the air... Whatever that means, if dollar
tree stands by there non hostile ethical work environment, he should of been gone when he hit the cashier... no one should ever get a second chance to strike again. Please I am asking for help.

My name isRediet T. One of Assistant manager at 206 store. Since our store doesn't have an SM and he's our district manager I decided to do this. Honestly I've had enough. There must be someone who cares about Dtree associates and the store policy! Since I transferred to 206 I've been working in hell, where nobody seems to care about associate safety, respect... the whole 206 knows how hard I work . But it seems to be the wrong thing to do in this store. Rick always humiliated and picked on me every time he comes to the store. In front of my associates. He threatened to fire me several time infront of shawn(merch manager)and jenefer (she's the DIstrict manager in training) for simply asking a question about my full time position being in place or not yet?! My fiancé is a white Fairfax sheriff and I never had someone treated me like nothing like Rick. Valarie(the other assistant manager) who seems to be he's date never opened a box( never throw fright) since I transferred to this store. It's been 4 month now. And he walked away from me 2 times when I asked him why he only push me but do nothing about her! I don't care about he's personal relationship with her but it's not fair for the cashiers and stockers who complains every time. I've no answer to give them! Please do something it's not fair to me and others who works hard for only a minimum wage. Thank you for taking your time and for doing something about it. Sincerely Rediet Tesfaw 6920 Braddock Road Annandale va22003

I came in the door of store #7192 (Riverside/Dayton Ohio) and an employee named Janet was talking very loud to the cashier (across half the store away) about a person leaving boxes where they shouldn't be. She was very abusive and more or less threatened the person that left the boxes. I stopped and listened to her rant and rave and she noticed I was watching her. I walked to the cards and she made a point to try to talk to me. She called me gorgeous and other "sweet" names. She knew she was heard and her behavior was was out of line. I am a manger at a retail business and I understand that other employees or delivery people do things that upset you but there is a place for that conversation to take place and it's not on the sales floor yelling across half the store width.
Barbara

I purchased a plastic gift in early May, 2018 as a gift to be mailed to a friend. As of today the gift card has not arrived. I was never given any USPS tracking number or delivery date. I called Dollar Tree's toll free customer service 3 times as of today, and the agents were courteous, however when I asked about the status of my gift card, and why it was taking so long to be delivered, they
I was told by each rep that they couldn't supply me with this info. This is the first and my last time I will ever order a gift card from them. I asked for a refund and they told me since it shipped they would not be able to do so. In the meantime, I have been charged, and who knows if my friend will ever receive this gift card. I order gift cards from many websites, and I have never had such poor service. I advise all of you who are planning to buy one online, to read the reviews on this company before doing so. Lesson learned.

The worst location I have ever seen. I go to sterling and annadale in VA. HERNDON is the worst. Always out of stock. Rude cashiers . I mean RUDE . All of them boys and girls.
Evertime i deal with different cashier and all are rude. No customer service at all. No hi and thank you. They throw everything in customers face . Very bad attitude . Everytime i tell my self may be they are tired from work or had a bad day, although it is not supposed to happen. They Throw the bags .talk to you like why did you come and make me work.
They Give you one bag and don't you dare to ask for more bags. Put all the 30 items you have purchased in one bag. No store organization at all.
If you want to ask (the manager ) about something you are looking for. The answer is like go search yourself. I went there multiple times over couple of years. Bad, rude, out of stock and unprofessional all the time. Zero stars.
They don't accept returs of unopened items just because they don't want to. So, if i bought something from herndon location and i want to return it . I can't and i have to go to any other location . All other locations have variety of items and friendly cashiers. If not friendly, at least they respect the customers.

I was in store 4045 off Barry Road in Kansas City. I was in a aisle and seen this woman with a basket in hand.We was walking toward one another she kept walking like I needed to move out the way for her, Then I'm walking to go check out and same woman rudely walks in front of me, I say excuse me she just keeps walking doesn't even acknowledge me. So I go to check out and I ask cashier if the woman worked there she had on no type of store uniform, name Tag or nothing. He says yes, she is the manager. I was like oh wow well she is very rude. She then comes up as I'm paying walks behind me and says excuse me as she is walking past, how unprofessional. Then I over hear her talking about me as I'm waiting for my family to finish shopping. So I ask her if she was speaking about me? She replied I was. So I asked what she said. She said she could have me put on no trespassing list for being aggressive at no time was I aggressive and I told her ok that is fine I don't have to shop here and cameras will show I wasn't aggressive at all. She was very unprofessional, rude and had an attitude. I don't appreciate being threatened or disrespected for something I didnt do... I really hope something is done and this situation is taking care of. Hope she goes through more customer service training or something no one should be treated the way I was and fact I am a person of color.I choose to spend my money there. Employees forget that we as customers pay the company and that is where their money comes from.