Enterprise Rent-A-Car
Reviews and Complaints

I had to rent the car twice it's an Allstate claim I had the car for almost a month enterprise told me to come redo my contract because the car I'm in will need to be serviced. I pulled up down there this lady checked me in the raised my rate charges another deposit and put me in the same car didn't service it clean it or anything now I have $458 still in hold and won't release it

Enterprise in Baltimore MD rented me a vehicle that had all four vehicle tires bald which caused an accident and permanent injuries to me, and daughter. We have filed a lawsuit and issued 2 Press Releases about the incident that Enterprise agents never inspect car tires before renting the vehicle as required. I am still in pain. Problems walking, wear beck and back brace for support. Enterprise attorneys are working on settlement of my claims for negligence and personal injuries.

On December 17, 2020 I had to take out a rental car after something happened to my car while it was at the dealer for service. I went through the walk around with the associate who I noted more than a few damages to. There was one rather large scratch on the passenger side of the car near the rear. I pointed it out to the associate who said "oh, wow, yeah, " and took a picture of it.

There were 5 scratches notes on my rental agreement (21RYSQ).

The associate told me to take the car back to the dealer and they would pick it up from there as this was a practice they utilized often. The next day I received a call that my car was ready earlier than intended.

In total there were 9 miles put on the rental vehicle as I took it from Enterprise to my apartment, back to the dealer, and Enterprise picked it up from the dealer. I did not drive this vehicle outside of those times.

On December 22, 2020, I received an email at 1:40 AM stating that I was responsible for damages on the car. When I called the Enterprise branch I was met with a lot of resistance. I was told that there was "damage" but the associate would not say what. When I asked for pictures, they told me they could not send it to me, but they sent it to my insurance company. When I asked to see the car, they said they had already sent it for repairs.

They stated that they had attempted to contact me, which was false as I had no record of missed phone calls or voicemails, no outstanding text messages, and no emails in either my inbox or junk folder. After speaking with my insurance company, they had no record of the photos.

I went to the dealer, who had initiated the rental car to see if they had observed any new damages when I dropped the vehicle off. I also explained to them the situation. They were able to get the photo from Enterprise so that I could see the damage. The damage in the photo was the large scratch I had noted.

There were also notes in that area on the rental agreement.

I called the Damage Recovery Unit, and after being on hold for over 10 minutes, spoke with a team member who then transferred me to the Customer Care department. I spoke with Shyleine (I apologize for mis-spelling her name). I explained the situation and that this was a damage on my rental agreement.

She looked at the rental agreement and photos and stated that I was correct. She shared that the damage was noted on a different place when it was checked out versus when it was checked in. On the check in portion it was noted on the passenger side quarter panel, but on check in it was noted somewhere else, but the damage was noted. She said she would close the claim and send me a confirmation email.

After our conversation I emailed the address I had to confirm our conversation and request the confirmation email.

After not receiving the email by 12/23/2020 I attempted to call again. I was once again on hold for 10 minutes. When I spoke to a person, they transferred me but then the call dropped. I sent another email requesting assistance, but have yet to receive a response.

This is extremely unprofessional behavior from a somewhat reputable company. Between the treatment I received by the branch office, being accused of lying, and then being ignored when I attempted to resolve the situation, I have a very poor impression of this company overall.

Reading what others have written about Enterprise and their history of using the Damage Recovery Unit for incorrect damages, it appears as though this company is not as honest as they may claim to be in their processes.

I have an insurance claim out in my insurance company who rented me a car to Enterprise Rent-A-Car when I got up there soon rent the car I had signed everything and because of my card didn't have a chip in it it wouldn't take the card to set the deposit I spoke to them and told them that it wasn't a prepaid card that it was actually bank account and I was waiting for the chip card to come in the mail they said didn't matter I didn't have it and they couldn't do anything about it they left me out in the cold and then left the business after the hour and you know choice to walk home I called and complained on the way home and still haven't heard back from anybody called yesterday again and never heard back from anybody and I need something done about this quickly this is very unacceptable

I was placed on a hold/do not rent list for a claim that I have already mostly paid off, I have the confirmation number for past payments on the claim and have also had an email correspondence with the claims department. I was also charged $626.29 for a rental I was making weekly payments for, I was told it was to close the account but when I had further questions was told to call customer service.

I had the same issue, I rented a car and returned as it was received without any issue. The Enterprise agent refused to do the inspection in my presence and told that everything is ok and I'm good to go. The day after they overcharged me $500. They said they found the car damaged. I called the branch, they said that it's normal that they don't do the inspection in my presence then, when I asked for investigation they reported that I didn't want to wait for the inspection. it has been few days now, trying to follow up and make a complaint. It seems that I'm wasting my time. I think, I will move to the next step and talk to a lawyer and send them a formal notice.
This is really unfair. this is my email: oussama. [protected]@hotmail.com

My car was hit by a driver renting one of your vehicles on Thursday evening the 11-12-2020. I got his information and he apologized stating that he bought the extra insurance He gave me all of the rental info as well as his license number. I have called, emailed and gone in person to get help repairing my car. To date no one has replied to me. I will be contacting the Better Business Bureau. I am attaching documentation. My name is Terri Davids, [protected]@yahoo.com [protected]. The accident happened on Main St & Massachusetts in Lemon Grove CA 91945

I rented a car from enterprise, I picked it up at bordeaux airport in france very early on a saturday morning and had it all weekend. The vehicle was wet with dew when I picked it up and it was not possible to see the condition of the wind screens or the bonnet or the roof. I returned the vehicle to geneva airport, the french side, the next day. Unfortunately french car rental stations like this one are closed for returns on sundays. All I could do was take photos of the bodywork to show that there was no damage. Unfortunately I did not take one of the roof, but as I had been with the vehicle all weekend it never occurred to me to look there because there was no possibility of the car having been damaged there when I had it... We were in rural areas, we were with the vehicle all the time, it was never left anywhere that damage ‘could just happen'. Several days later I received a note saying that there was a scratch somewhere on the roof and they were charging me €750 for a repair. I responded immediately to remind them that the vehicle's roof had been wet when I collected it, and therefore could not have seen any damage at the time. The manager said she would follow this up with the car rental manager at bordeaux airport, but she never replied and subsequent emails to her went unanswered. What is one supposed to do? I see other comments about enterprise in france on review websites reporting the very same experience I have had and it is clear that there is some sort of pattern of behavior here. So, be very careful if you rent cars from this company. Be prepared for unwarranted charges like this one. Or go with another company. I know I will.

When Enterprise gave me the car they told me if the car was damaged in anyway instead of paying another 500 ded I could pay 12.00 a day to fix the car. They took 64.00 plus 12.00 out of my checking account. They only refunded me $24.00. Per enterprise they took the 12.00 a day while I had their rental. They had no right to do that and I want my money back. The car was not damaged what gave them the right to charge me.

Dear Enterprise
I am a person who rarely voice out dissatisfaction. My recent experience with Enterprise located 4635 N 7th St Phoenix AZ 85014 took the cake.
It all began Friday morning when I reach out to the this location requesting for pick up [so which Enterprise has been advertising and known for]. A very dry voice answered the phone and blatantly said she does not the resources to be me pick me up over over the next hour. She told me it is not in the policy. She added, I made the reservation less that a week and there are over customers ahead of me. She said the shuttle has left and the next route is at 2:00 in the afternoon. I ask the lady who she was. She said her name is Whitney just like the singer and she is "the Assistant Manager". She said she has never known Enterprise to pick up customers and she has been as this particular Hub for two years. Of course her statement was incorrect. I have known Enterprise to go above and beyond in the sprit of customer service. I told her I need to be in Tucson at 2:00 PM to attend my girl's wedding. She said she spoke to her manager and the earliest shuttle pick up [which is 4 miles away] is 1:00 PM. I told her the wedding OVER by then. She said. get an Uber and will see you soon. I called Uber and took the rental attended at wedding. As I was driving home last night, the experience resonated on me. Whitney was dry and rude and does not not have an iota of customer service. Instead of returning the rental on Sunday, I decided to return today. Guess what happened upon my arrival? The "Assistant Manager" Whitney approach me as ask me how was everything. I told her she was rude over the phone and needed sensitively training. She said she was not rude and CAN NOT TALK to me. She walk out on me walk across the lot. I was left out and bothered to approach or assist me. I trust if you cameras to confirm what exactly took place. I went inside and told the manager Whitney walk out on me. Instead to the Manager apologizing on what transpired, he had another associate assist me. Instead of apologizing on Whitney's rudeness, no one bothered to apologize. I have to say, it was the worse experience over the past 20 plus years. I was left unattended. I felt so disrespected that I decided to walk home. Enterprise needs to hire better capable personnel with excellent customer service.

Yesterday I got a call from Enterprise in McKinney TX stating I had damaged the car. The minute I picked the car up it had no gas and was pulling to the right bad. I'm thinking okay it's a rental. Well a few days later I wake up to the front driver tire completely flat. My mom had a stoke so I had to get the hospital. I changed the tire & bought a new one at Princeton tire. Called enterprise Corp they said I would be reimbursed. As I left the tire place it was still pulling strong to the right. Hindsight should of had the passenger front tire checked. Well it had a blowout. Both front tires had absolutely no tread and the steal belt was visible. Now enterprise is trying to blame me. The woman at enterprise was extremely rude & stayed I am responsible. Well I'm sorry you sent me a very dangerous defective car that could have killed me if the blow out happened in a busy area. I did trade the car for another car because it was simply to. dangwrouis. But the tread wear on both tires were so bad there is no way I could have done the damage. Don't rent from enterprise - if any thing happens it always your fault. I had talked to corporate twice and local branch 3 times during these issues. I was told they didn't have a car available when the first tire had an issue. But they have denied that as well. Thankfully I took multiple pictures. But still in a battle with them - but McKinney TX Enterprise - stay away from them. Who knows how long I will have to deal with all of this mess. K Smith

I received a dirty car they cleaned everyone car but mine as I waited in line outside and watched I was charged extra day I turned car in a day earlier than friday was charged extra Saturday never received my refund returned car same way I got it poor experience I thought at least I would receive clean car especially since we are dealing with covid