KFC
Reviews and Complaints

the service that i just received from this location is unexceptable...I have been a over 25year loyal patron and I have never been treated so cruel and disrespected... I live in cartersville, ga and thought my experience with kfc would be as usual, pleasant and satisfying, but to my encounter it was totally wrong...the employer who i was greeted by could not and did not accomadate my order...I ordered 2 5$ dark chicken meals that i wanted 2 thighs in replacement of the drumsticks... The response was he does not have any... so i replied. how long and the response was 35-45min... when questioned, the reply was i "didnt need to know his name" which was asked bc of the poor customer service... in conclusion the employer was hesitant in giving the store or coporate number...Sir or madam, I have many other patrons who visit your franchise daily and I will want a response for the unruly and poor customer service... On my behalf I did not purchase food... due to the behavior that I recieved...Hopefully in the near future I can receive the awsome cusomer service and food that I have always recieved... store#G35100 cartersville, ga. ... Respectfully, #1 Patron...Thesha Rogers...

Arrived at 9:45pm. Door sign says lobby closes at 10:30pm but doors are locked. At this time we were only mildly annoyed but still hungry so we proceed to go thru the drive-thru. Upon approaching the first speaker we arent greeted in any way, instead a man's voice says "Hold on please" so we did. We held on, and on, and on, until we wondered if they forgot we were there so my husband said "hello?" A woman came over the speaker and rudely snapped "be right with you" so we continued to wait. All together we waited about 6 or 7 minutes which doesn't seem like a long time but in terms of being in a drive-thru that's an eternity to not even have been initially greeted. Finally the woman asks what we want. We ordered three, $5 fill up boxes-one with a breast and leg and the other two with tenders. After ordering she tells us they don't have chicken. ONLY tenders and popcorn chicken she tells us. Ok...it would have been nice to know beforehand but whatever. We tell her just give us three tenders boxes instead. "That will be a 5-7 minute wait for the tenders" wait...what? My husband says to her "didn't you say that's all you have is tenders and popcorn chicken? So why the wait?" She says "No I didn't say that, I said I had to drop chicken" he says to her "you said no bone-in chicken, only tenders and popcorn chicken but now you're saying you basically dont have either because they both need to be cooked?" She says "i dont have time to argue with you i have a lobby full of people" oh yes, the lobby that 5 minutes ago was empty, locked, and closed for the evening is now full of people? We got so angry we just pulled away from the drive-thru.

We placed our order in the drive through around 8:30 pm. My husband waited an hour before going in. No one knew we were out there waiting! When we finally got our food and left, we realized we were missing part of our order. We will never go to kfc again! I have tired hungry kids!
We have frequently not gotten all of our order when we've gone there before. The manager was rude and we should have received a full refund!?

I arrived and placed my order at 5:03pm
I was told there was a 20 minute wait.
Well at 5:45 (40 minutes later) they come out with the wrong order an are saying I have to wait another 10 minutes for my right order of my kids weren't at home waiting for dinner I would have asked for a refund this is ridiculous all I kept getting was sorry our cook called in that's no excuse.!
I saw at least 4 cars park after me an also had family meals they were given their order way before me too.
This is really bad service.
(Does it take 1 hour to cook crispy chicken?)
An even after being told another 10 minutes it is now 6:02 I barely got my order.

Guntersville Al store # 112. I have seen videos of two of the employees at this store. They are very very detailed videos of the two having sexual intercourse. More disturbing the girl is a manager of the store. She just graduated high school this year. May 2018. Her name is Makayla. The man is 33. His name is Jonathan. I'm sorry but this is disgusting and sick. It reflects very badly on the store. Also the two have been known to do drugs. I'm not sure that they have a very good process of selection for manager qualifications. These people are preparing meals for customers. I for one along with several others who have come across this information will no longer be visiting this store. I will personally do what I can to make sure the complaint gets in to the right hands to take care of this. It's horrible that they are not checking in to the employees anymore than they are.

I wanted to try the smokey mountain bbq but did not want to buy a lot in case I didnt like it. I bought the smokey mountain bbq little sandwich, and when i got it home there really was no sauce on the piece of chicken. It had been put on the bottom part of the bun and it stained my chicken but i still dont know what the smokey mountain bbq tastes like. I was so disappointed in the sandwich i didnt even eat it. If i had eaten it i still would not know what it tastes like

chicken was old and hard could not bite into it wasted 29.00 on garbage not fit for a dog . tried to call the 800 number listed on this site does not work .must have to many complaints . restaurant# g135234 in lacy lakeview tx give my money back if you cant do any better than this maybe you should close this location. or change your manager at this location . churches chicken dont do this to their customer.

Often I purchase these pies for my grandchildren, but today we found what appears to be the tip from a "wishbone" inside the pie. I just thought I should let someone know. I would imagine that in large companies, oftentimes foods are prepared utilizing machinery and assembly lines and that these types of things happen occasionally. I appreciate any attention you may give this issue and thank you in advance.

I ordered a crunch Burger meal...
What I received was an insult to be called a burger, infact an insult to be called food of any sort.

The photos I have taken should speak more than I can begin to explain. Had I not already left the store, I would have taken the pathetic excuse back.

This is not the first time this KFC has done so poorly with their products.

The location on 8509 Highway 377 S in Benbrook, Texas. That location never have any chicken ready. Have been there when they first open for business, no chicken. The self service soda machine is very filthy, looks like green mold on the sprout. The workers
are unconcerned about the appearance of the store. Other customers complaining about the service. They really need to shut down that store locations and get better manager that are customer service oriented.

I went to drive up window in Pittsburg KS to order TWO CAN DINE $7.99. Was told didn't have any legs or thighs I ask if could replace was told no it would be 15 to 20 minutes would have some I said ok I'd be back said ok I returned 15 mins l8tr. drive up window ask if it was ready was told no had a call in and was no chicken I said I was h was here 15 mins and wanted so I pulled up to window ask for manager she said they JUST NOW PUT IN! S o I ask where's my order I waited they didn't even offer any other offer or subs very poor service never no chicken WTH guantee there's gonna be a lot less ppl visiting close it down as far as this community cares I'M NOT THE ONLY ONE SEVERAL YOU'LL BE HEARING FROM...

I arrived at kfc in dubuque expecting to get a pop, a cookie, a biscuit, a drum and a thigh. While pulling up at the window we had great customer service that told me they are out of biscuits so I would get my side of coleslaw for free. Sweet! I got my food and drove home. I was eating my chicken and began looking for my cookie to eat for dessert, it wasn't there! I payed for a cookie and didn't receive it and believe something should be done about this!

iam complaining about kfc in tamworth I have family down from qld so thought we would get some family box an they tell us no chicken
this has happen 3 times to us as we ended going eles were
iam not happy about this at all
the first time I had to wait half hour for chicken to cook then got home an half was missing had to go back then it got stuffed up again
second time it was all missing an soggy an cold

5/17/2018 @ 4:10pm, Restaurant #J718167 Ticket #1072
I went to the drive-thru at the Franklin, TN, KFC to order 2, $5 Chicken Pot Pie Meal Deals. Appears they don't cook enough or sell out quickly & it would take another 16 minute wait time. I normally have't to call them 20 minutes prior to leaving my job to even get one of these pies. Of course, this time I forgot to call because of the storm and when I got there they stated they were sold out. I proceeded to request 2 of the chicken breast $5 meal deals with a diet & reg Pepsi in the pouring rain at the drive-thru window. The inside of my car got soaking wet and when I got to the pick-up window they just gave me 2 chicken breasts in a box. I advised I ordered the $5 meal deals like the chicken pot pie & then they proceeded to give me a biscuit, mashed potatoes & drinks. I was charged $11.66.

The chicken breast was so touch that I have to spit it out to keep from choking. It was dry and cold like it's been sitting for 2 days. I have never complained before, but the chicken was horribly and the biscuits were no better.

I did scanned my receipts but there was no place to place it in this email.

I would like a refund if possible or a gift card.

Thank you,
[personal information removed]

My boyfriend works there and they've been very rude and unprofessional to him. There is one lady named Tammy (I don't know her last name). She left a message on my grandma's house phone being rude. He also talked to a guy named Keith (I don't know his last name either) about taking the day off for family reasons and he said he would talk to Tammy but never did. So he then talked to her and she was being rude and unprofessional once again. He had talked to corporate to find out when he would get paid because Tammy wouldn't tell him. She went off on him for calling and asking. She was saying he left a bad review and she had already told him (which she never did). I am outraged that this is house they treat their employees. (This is 240 Shawnee Mall Drive Oklahoma).

On may 11, 2018 I ordered take out. Store #H667007, tenders meal, $20 meal. The tenders were so over cooked we could hardly tear it off, I live too far away to take it back, so I am out the money. We like KFC, but if this is how you do it, I will have go someplace else. I would like a refund of the total of $23.47, our buget is too low to throw away money. The ticket # was 3408, Burgaw, nc. Thank you

Hello. My name is Kenneth mosely. I really enjoy your food. Tonight, at about 6:30, I went to our local KFC. I was asked if I would like the twenty dollar fill up. I did. That is what I needed. The waitress told me they did not have any chicken. I was confused. I asked how long it would take to cook some. She asked me how many people I was trying to feed. I left and went across the street to another restraunt. I just thought someone should know. Thank you.

Me and my coworker ordered our lunch at around 11:45am and at the time was only a couple other customers in restaurant. We waited the normal time to get our lunch and only one sandwich came out and the cashier told us we had to wait for other one to cook because they ran out of chicken. We asked how long and she replied 6 min. I then took the one sandwich to the table and waited for other. We had waited about 10 min and then they came out and said we had to wait again for an additional 7 min for the chicken to cook because they gave it all to drive thru orders. We then waited again for about 10 more minutes before we went up to the counter and seen that nobody was even in the kitchen area working. Everyone had taken break at the same time. This was by now around 12:10 and finally one girl came out and started doing a drive thru order and we asked her to come to register and she told us we had to wait again, she was busy, I told her we had already waited over 20 min and by now our lunch break was over and we had to leave and didn't get our food. She just kept saying I had to wait. Then I started to get irritated because we had to leave. An argument started by now and all the employees there came out and one cashier girl was swearing at us saying " it takes time to cook the ******* chicken" it then got very loud and everyone was yelling at each other and she finally just grabbed some money from the register and slammed it on counter and told us " here's your **** money back, now leave!". This is not very professional at all and don't believe I will ever go back to your restaurant again, especially the one I visited today.

My family and I went to the KFC in Hammond Louisiana for Mother's Day lunch at 12:45 pm. Several of us wanted pot pies and they told us that they were out. They also was out of 3 of there fountain drinks. On top of that the food that I did get was cold and very over cooked. While we were sitting there one of the employees kept yelling that they were out of a lot of food. For mother's Day that's Bad for business. I really want to see some thing done about this situation. Edward Wallace

I was visiting my son and grandchildren for a quick two day visit. After church Sunday (mother's day) We went to KFC on 207 Mercury Blvd for food for a picnic at a old fort. Both grandchildren were so excited. Note— We spent 9.5 hours on the road both ways (19 total) for a two day visit. When we told them we couldn't go they were heart broken. Do you know how this makes me feel?

We stopped and asked for a 16 piece meal. They told us it would be 30 mins. At 40 minutes a lady came out and told us it would be 15 more minutes on the chicken. Meanwhile some 30-35 cars went through the drive through and left for chicken.
Because my son had choir practice at 5 we had to go home. My pregnant daughter in law was almost sick because she didn't eat. Ruined our day and our visit. I still can't believe this happened and am still upset that I disappointed the two dearest things to me in the world.

We were there at 1:52...purposely went home after church to change clothes and avoid rush.

Completely inaccceptable. All your new ads won't help with this kind of service.