KFC
Reviews and Complaints

I done ordered online yesterday at the Obetz, OH KFC location. I had a big ol' holiday party for my employees scheduled for today. Thank the Lord above I called early today to check on it and they told me they had no record of my order (even though I had a receipt and an order number from that location). Customer service done canceled the order and refunded it so I called the restaurant back so I could order over the phone and the employee said "Getcha chicken from somewhere else [censored]!" and hung up on me. I was so shocked I couldn't even respond. I guess we will be having pizza for our holiday party today. I did call the customer service line and report this but I ain't never gonna give KFC my business again.

I mean, dang, I was really looking forward to some finger-lickin' good chicken for my party. But I guess the folks at that KFC location didn't give a hoot about my order. And to top it all off, that employee had the nerve to use that kind of language with me. I don't care who you are, that ain't right.

I reckon KFC needs to do a better job of training their employees on how to treat customers. And they need to make sure their online ordering system is working right. I mean, what's the point of having it if it don't work?

Overall, I'm pretty disappointed with my experience at KFC. I hope they can get their act together and start treating their customers with the respect they deserve. Until then, I'll be getting my chicken from somewhere else.

I recently visited KFC in Fort Wayne, Indiana on East State boulevard and ordered my meal. I specifically requested mashed potatoes and gravy instead of fries, but unfortunately, they gave me fries instead. I was disappointed, but I decided to go back through the drive-thru and let the lady know about the mistake. However, she tried to push the blame on me, saying that I should have checked my bag before I took off and that I should do that next time. I was frustrated, but I understood that it was partly my responsibility to check my order before leaving.

As I was explaining my frustration, the lady slammed the window in my face and went to get my mashed potatoes. When I finally received my meal, I was disappointed to find that my chicken was overcooked and everything was cold. I was not satisfied with my experience at KFC, and I don't know how this place stays in business.

Despite my negative experience, I have to admit that KFC has some delicious food. Their fried chicken is always crispy and flavorful, and their sides are tasty as well. However, I think they need to work on their customer service and quality control. It's important for fast food restaurants to get orders right and treat their customers with respect.

Overall, I would recommend KFC for their tasty food, but I would caution customers to double-check their orders and be prepared for the possibility of poor customer service.

I usually hit up KFC for my lunch fix and they usually do a decent job, but today was a different story. I put in my order around 12:30 and when I got my food, it was all wrong. I went up to the manager and they told me to bring it back so they could fix it up. But here's the thing, I only get one lunch break a day and going back and forth was not an option for me.

When I finally did bring it back, both managers had a bit of an attitude with me, like I was the one who messed up. It's frustrating because as a customer, I'm the one spending my hard-earned cash on their food and they couldn't even get my order right. And let's not forget about the gas money I spent driving to their location.

I'm seriously considering not going back to this KFC and maybe even avoiding others in the future. As a customer, I matter and it's people like me who keep their business going. It's a shame that they were more concerned about their meal than the inconvenience they caused me.

KFCs in Boise ain't that great. They mess up the order more than half the time. And they hardly ever have enough extra crispy chicken to fill up a 12 piece bucket. I gotta wait for like 20 minutes or more just to get some. And tonight, it was like over 1 1/2 hours till closing and the manager told me they weren't planning to make any more chicken tonight. So, I couldn't even wait for extra crispy. She said that she could give me half extra and half the other. But when I got home, only 4 out of 12 pieces were extra crispy. So, her definition of half is kinda shady.

I already gave up on the other KFCs in the area. And now, it's clear that this is a management problem with the company that owns all the KFCs in the area. I ain't going back there again.

I gotta say, I was pretty disappointed with my recent visit to KFC. The extra crispy chicken just wasn't up to par - it wasn't even double dipped for that extra crunch! And I should know, I used to work at a KFC myself. I'm worried that if they don't retrain their staff, they're gonna lose a lot of customers. My friends over in Moundsville, WV have been saying the same thing about KFC lately. It's a shame, really. Colonel Sanders is probably rolling over in his grave - they're ruining his name! KFC used to be my go-to spot for some delicious chicken, but if I can't get it extra crispy, what's the point? I really hope they can fix this problem before it's too late and they go belly up. I know a lot of people who have stopped going to KFC because of the chicken. It's a real shame, because I grew up with KFC and it holds a special place in my heart. Here's hoping they can turn things around before it's too late. Thanks for listening.

I recently visited the KFC in McDonough and went through the drive-thru. The lady who took my order was very friendly and talkative, which was a nice change of pace. I always like to give credit where credit is due, and she definitely deserved it.

Due to the ongoing coronavirus pandemic, my friend and I decided to park in the lot and eat our food in the car. Before we drove away, I asked the lady if I could get some hot sauce. She assured me that it was already in the bag, so we parked and started to eat. However, when we checked the bag, there was no hot sauce to be found.

I decided to drive back around and ask for the hot sauce again. This time, the lady seemed annoyed and threw the sauce at me without saying a word. I thanked her and told her to have a nice day, but I couldn't help feeling a bit put off by her behavior.

As someone who works in a grocery store and hears complaints all day, I know how important it is to treat customers with respect and kindness. It's never okay to lie to a customer or treat them rudely, especially when they're just asking for something as simple as hot sauce.

Overall, I still enjoy KFC's food, but I hope that the employees can work on their customer service skills. It's important to remember that customers are the reason why businesses like KFC exist in the first place, and they deserve to be treated with kindness and respect.

I went to KFC with my husband and unfortunately had a terrible experience. My husband had informed the staff several times about my allergy, but they still managed to put the ingredient I was allergic to on my potatoes. I was very disappointed and scared because I almost died from it. The manager had assured us that they were being cautious, but clearly they were not.

To make matters worse, they only sent me a $20 check as compensation. It felt like a slap in the face and showed that they didn't care about my well-being. I was so angry that I didn't want to eat at this place ever again. The only reason I gave them a chance was because my husband wanted to go.

If you have any allergies, I suggest you skip this place because they clearly don't care if they put your life in danger. I will be contacting a lawyer to speak to the CEO and demand an apology. It's unacceptable for a restaurant to be so careless with their customers' health.

I was standing in the queue as i was only 1 to order.. theres about 3 staff at the front counter none asked me for my order.

I understand i saw a technical breakdown on on water dispenser but at least basic customer service to ask for my orders or even tell me to wait for a moment.. the 2 staffs out of the 3 just look at me a bluntly just ignore and keep talking amongst themselves. Ive waited for about 5 minutes and make me feel that im not even there.. its such a disgrace for a fnb customer service . I myself have been in customer service industry for a long time. And such attitude from the group of staff is very rude and unprofessional

This is the third time I Have contacted KFC with a complaint. On June 8th, at 6PM, I went into KFC for a sit down supper at Rice Lake Wis (54868) KFC. I ordered 2 snack boxes of extra crispy chicken, and was then told it would be a 5 minute wait, they were out of chicken, then was told the extra crispy chicken would be 10 minutes. This is not the first time this has happened. I feel compensation is in order. I think a gift certificate should be given.

Barb Olson

[protected]@charter.net

On 06/ 18/ 2023, I observed, No food handlers were using gloves to serve food, Not sure what the policy is for that,Two, I observed one employee reaching into his pockets several times for his cell phone and at one point reaching into the french fry batch eating fries direct out of the batch and then went back to his pocket for his phone, Surely seeing that was a turn off

Bought KFC for my hubby today thinking he could eat the chicken. He has cancer...Bought both of us 2 piece chicken dinners with 2 sides each. The green beans and slaw were good. The chicken was so small. We got 2 thighs each. I think they came off of a newborn chicken. So small, very little meat and the worst part was that the skin was soooo greasy...it was like it was sitting in a pot of grease... Disgusting! The Biscuits were so small...maybe the size of silver dollars. And for $24... I could have eaten better at McDonalds...I'll never go back...This was our 3rd visit to this KFC and I don't know why we can't get a decent meal for a reasonable price from KFC.

Penny Keiper

45 Ramsey Scott Lane

Murphy, NC 28906

I purchased several gift cards for kids for the summer, I used one of the gift cards at the Westchester illinois location and I had a dollar left on the card, and I was informed I couldn’t use the card anymore. After several attempts and being declined several times. She gave me my biscuit back and took the gift card with the dollar and the 32 cents.! I sent several emails and no one responded back to me after reaching out several times. I want to know will my gift cards go in the garbage if all the money isn’t spent? And will you be willing to donate some gift cards to my event for the kids

It was storming and I pulled up to the drive through. I was the only car in the drive through and there was no sign posted anywhere Even though there was a cover the rain was blowing into my car. After quite a while of getting soaking wet I pulled forward to the window.

There were 3 people in the store. All moving as slow as humanly possible, but they all 3 made eye contact with me and none of them came to the window. I sat there for over 5 minutes again. Finally, I flagged one of them She was a HUGE woman - tall. She rudely pointed her finger and said go inside. Wouldn't even open the window to speak to me. Also there was no sign on the window either that I needed to go inside.

I was mad and wet at this point. I drove around and walk in. I did not curse at her. I began to ask her why they let me sit there for so long making eye contact so I know they saw me and didn't say something sooner. She interrupted me to yell that she was the only one there. NOT TRUE! I saw 3 different people who eventually made their way back up front and I took photos. Because then she started yelling "I'm done with you." "Bye, bye!" Refused to let me speak to a manager, refused to give me her name, refused to give me the manager's name, refused to serve me. She went into the office and apparently was calling her manager telling him I was cursing her out and other lies. It was ridiculous. I have called corporate and will be going back daily until I see a manager. This was utter nonsense on so many levels.

She also spoke to the other staff (the ones she said weren't there at first) and they refused to speak to me or even acknowledge that I was there they started serving everyone else that came in and it was very embarrassing.

I did an online order for pick-up at 5:45. I arrived at 5:45 and it was not in the spot for pickup. The store was empty and there were about 5 workers. No one asked if they could help for about 6 minutes. They finally asked if I was there for a pickup. I said yes and gave them my name. They told me it was going to be another 12 minutes because they had to finish cooking the chicken. So I sat down and waited for 25 more minutes. They never gave me anything for the inconvenience and then when food was ready I asked for some dipping sauces. They told me it was extra for the sauces. I advised that is rediculous since I had been waiting way past my pickup time. They ended up giving me a few. The store was also very dirty. The floors and tables were very sticky. I would like a refund for my order. Unfortunately, I misplaced my receipt, so I have attached the email I received for my order. It will not let me add the photo in box below. If you provide an email I can email it. The order was for $42.39

On the 12th of August around 22:15- I ordered a sweet chilli twister (twister only), order number 510, from KFC Observatory in the Western Cape. I ordered it via drive-thru. This is my regular order from KFC - and I have ordered it from the observatory branch multiple times. Once I arrived at home and opened it to eat it - it was significantly smaller than the usual. It it a very regular meal I get, hence I know the general size (even taking into considerations changes in the size ie. Slightly smaller) however this one was notably smaller. I paid R52.90 for a minute twister - way smaller than the normal size. I am very unhappy about this.