KFC
Reviews and Complaints

They packed my order with leg and thighs only after they told me are out of the grilled chicken which I wanted. There are leg and thigh special which I didn't want which they gave me. Don't understand why they can't just tell me at the window that there was only leg and thigh I could got something else. Now I'm at home with something I don't want to eat. Unbelievable!

I ordered an 8 pc dinner meal at the drive through. Upon arriving home we found our biscuits were raw and instead of the mac n cheese that was on the ticket we got a bucket of cole slaw which i hate... And also the chicken was undercooked. Not impressed my last couple visits to kfc restraunts have been subpar but this one took the cake. If i would have had time i would have returned everthing and gotten a refund instead half my order is already in the trash. And the rest had to go in the oven just to salvage dinner tonight. Kfc is on a downward spiral. I remember growing up that was the place to go but not so much anymore.

On May 4, 2017, we went to the KFC in Apache Junction, AZ. It was about 8pm, & we went thru the drive thru & ordered a 16 PC xtra crispy bucket w/ an xtra 3 breasts. Our total came to around $44.00. That's ALOT of money 2 spend on a meal & then not be satisfied at all with the food. The chicken had definitely been sitting for a little bit, because it was cold. The cole slaw was sour & limp looking. The potato wedges were also cold & hard! We were very disappointed & have been trying to call the store at [protected], but every time that we call, there's a msg that says, plz leave a msg after the tone. I don't even know if it's KFC bcuz u would think the msg might say something like, The 4 calling KFC, plz leave a msg, but nope, it doesn't give us a clue if we r calling the right #. If we r calling the correct phone #, then the employees do not like answering the phone. It has been 3 days. We tried 2 take care of this since the night it happened but with NO luck. We would like our meal replaced. My phone # is [protected], & my name is Chip. You can also reach me at [protected]. Thank you

The staff at kfc got the zinger meal wrong every time and today drive through we finish ordering and say thats it but no response so my boyfriend say thats it in case she didn't hear. She got angry and rude saying go to the window and check. Do you not hear me?! She should at least say check at the window after we finish ordering but no response! And she is very rude because of we are asian i think. My boyfriend does not want to go there anymore because we got treated like this and she put anger at us. I wish she can be fired.

Visited KFC # K198026 @ 382 Hwy 15 North, Jackson, Ky. Ticket # 1380 date 5/6/17, time 5:28 PM. Cashier: Harley. By the way, Harley was very nice.
Attempted to order, Harley could not hear well. Pulled forward. Waited Several minutes while she chatted with the person in front of me. Suspect possible problem with their order as well. Pulled forward, reiterated my order. Waited 20 minutes until I got my order. By that time there were cars all the way around the building whereas I was the only one after the person in front of me. Took my order, set it down, drove 22 miles home. Began unpacking my food, found I had been given Nashville spicy chicken strips instead. Neither myself nor my husband can eat this. Called the store, requested to speak to KFC manager. When she came to the phone I asked her what she said her name was to which she replied icily, "I didn't". Stunned, I was silent for a few seconds. During this time she informed me her name was Trish. I proceeded to tell her what happened and she told me to bring it back and she would exchange it. Really? EXCHANGE IT? I told her I live in Campton and would not be bringing it back. She told me to bring it back the next time I came. Again, I informed her I would not be coming back for a week and I would not keep the food that long nor bring it back. I then informed her I had taken pictures of the receipt and the food...which was in a fairly sorry state of affairs. She then sighed and took my name and told me the next time I came in she would replace the food. At this point I have no trust that I would get clean food from her. Hopefully you understand. I would like to receive a voucher from you that would allow me to go to the store of my choice for the replacement meals if you don't mind. I would also like for Trish to be retrained in proper customer service. She was very rude.

Hello, the reason for my complaint is that I am a regular customer and the last two times I have gone, I have made the orders to take on the premises, the first time I missed the chicken balls, and second request check the order I am short The fillets and I claim them and I got them but when I got home I noticed that the steaks were incomplete and the spicy wings were missing when I was there I told him to crack the order and he did not do that is the reason for my complaint. Thank you for your attention.

I went into store located at 1030 N Roselle in Schaumburg Il. I purchased a dinner, when I got back to work, I realized chicken was missing & my mashed potatoes. I called the store & spoke with Maria, she informed to come back to store. I explained to her, I was on lunch break & my break was over. Her store is 15 minutes away. She apologized stating that a new hire prepared my order. I told her I'm not going to waste gas or take off work to come back to store. I told her this is totally unacceptable & very unprofessional. Maria then told me she would refund my credit card for the sale & place my name on a list and to ask for manager when I come to get refund. I went into store yesterday, waited for manager for a half hour to tell me she couldn't find my name. Spoke with Minnie, who informed me she called Maria & she didn't remember me. I was very upset at this point. I asked for corporate office number & she states we're privately owned and there is no corporate number. She gave the area managers number. Alyssa [protected], called her 2 days ago and still no response at all. I work hard every day, with no need to still anything from anyone. But I refuse to pay for something I didn't receive. I will be filing a compiling with the attorney generals office & my credit card company. If this is not resolved. Customer Service is horrible at this location..From management and employees. My phone number is [protected] cell

Denise Williams

I was recently treated very rudely at KFC on Milgin Rd in Columbus, Ga and it took 30 minutes to fill my order...when I asked why it was taking so long I was rudely answered by an employee that it's just busy... That particular day 3 ppl came in after me and received their orders before me...I am very disappointed in the treatment I received because I'm a very frequent customer...Any feedback will be greatly appreciated...Thank you...

Op Vrydag 5 Mei het ek iemand gevra om vir my 4 x Sprinkle Pops @ R29.90 te koop by KFC Beaufort Wes. Toe hul die pakkie by my in Victoria Wes kom aflaai 150km vanaf Beaufort Wes het ek my kos oopgemaak en in die pakkie was 4 x Snack Burgers @ R12.90 plus 1 klein pakkie skyfies. Dit is n groot verlies wat ek gelei het. Kan u my asseblief sê wat my te doen staan?

The closing store hours posted at this location (Store #K076001) is 10:00 pm eastern standard time. I have been to this location 3 times (9:30 pm, 9:40 pm, 9:45 pm) and the store was closed. Two of the three times I tried to get store management information to inquirer why this store closed before posted closing hours. The personnel there was very rude and only told me this was a independent store and they could close at their discretion. Therefore that prompted me to write this complaint. I would like for the KFC company to examine this store for customer courtesy as well as keep them honest on posted store closing hours. I work long hours and actually enjoy the task of KFC chicken. Because this store is closing early I have been forced to take my business to Popeye's.

I was on my way home from work an stopped at kfc in florence i wanted the family fill up box and they said they didnt have the chicken for it so then i ordered a chicken pot pie meal (had no chicken in it an i got no cookie) i got my daughter a popcorn chicken kids meal with mashed potatoes (her chicken an mashed potatoes were cold) then got my mom a chicken little meal (potato wedges were hard as a rock) and i dont even live 10 min away from there.

I went thru the drive thru around 430 on may 3 2017..when i got home the chicken was still bleeding..i called this restuart to see if i could get a replacement or my money back..i was told that with out the product i couldnt get my money back...so i said i would take the meal..and the man on the phone said when i come tonget the meal.i would have to have a picture id and the receipt..and they had to have a copy...i have the receipt..i have been in the restuart business for many years i have never. Heard of having to have an id to replace some food...very nasty restrant and i will never eat there again..and i actually like kfc chicken

Date: 05/03/2017
Store location: 5647 Baltimore National pike

Dear Sir/Madam

I have been a huge KFC fan from my childhood. But I have been very upset with the service and food I have been getting from KFC lately.

For ex: yesterday I went to the store to get some extra crispy but they said they only had the original. So I order the Zinger burger and Georgia gold tenders. They did not provide me any sauce nor did they give me any utensils/napkins. Also I had to drive back to get my drink.
I realized after I got home the Zinger burger did not have any lettuce.
It is very clear that they do not care about customer satisfaction. I hope you don't lose any more of your loyal customers.

Regards,
Mathew

I was enjoying a piece of chicken from my local KFC when I suddenly realized there was a spine I think what resembled a chicken brain. I'm assuming it's a kidney, however, but I don't think a chicken spine or kidney should be consumable. I feel slightly sick to my stomach, and I was just wondering if getting my money back or anything at all would be an option. Thank you:)

The size of the tenders I received are nothing like what you show on your web site! They were half the size! 3 of these for $3.99, plus they did not give me a biscuit or sauce. Wasn't ask what sauce I wanted, they chose for me according to ticket, yet there was no sauce in the bag at all. Tried twice to call the store back and talk to a manager, but got no answer; not sure if they close at 9 pm or 10 pm so I decided to make my comments on this survey form. Could not even locate a "contact us" on their web site to make my complaint known about. Seems as if they don't care how their stores are performing.

I ordered the 20$ fillup bucket meal for my family on Monday evening around 930 pm. I ordered extra crispy chicken. When i got home to feed my family we had a huge problem. The chicken was saugy like it had been sitting under a heat lamp for hours which im assuming is the case because it was close to closing. The skin was mush & just fell off. I contacted the restaurant and was told i would get my meal replaced for the issue but i would have to return the following day because they were aboutto close. My name was written down and i advised them i also had my reciept. When goig to get my meal replaced i was told they would only fix my chicken because my mashed pitatoes and coleslaw were fine. I told them that we couldnt eat our chicken the night befote and now wed have to et our chicken without or sides. They called the manager and she would not allow them to make this correct. Because of this i will not longer spend my money there. Two nights worth of dinner were messed up. Id greatly aprreciate if this were addressed.

We ordered 2 5$ fill ups with tenders mac n cheese and potatoes, a 5$ famous bowl, a side of fries and mac n cheese and 2 Sierra Mist and a Dr Pepper. We ordered at about 9:30 and waited for like 30 mins for our preset no complaint. The problem was we got home and the food was TERRIBLE. Not cooked, hard, cold like they took it out the trash. I give no problems to fast food places because I know the challenge. But we thought as long as we waited our food would be fresh and it wasn't. I just want someone to know this was not acceptable under no circumstances. We didn't get any photos because it was late and a long day we just threw it away but I don't want this to happen to someone else because I will never go back.

My family went to the drive through and ordered the 20 piece family meal. when we got home our meal had only eight pieces of chicken. I sent my father in law back with the recipet while i let my kids eat what we did get. They were very hungry it had been a very long day. My father in law got, we live about 15 minutes from the location and asked to speak to a manager. He notified him about the chicken and the manager said that was hear say and that he would have had to bring the entire meal back. My fathere in law was upset and said that we were inconvinced by not receiving what we ordered and he wasn't going to make our family wait longer because of their mistake. The manager then became very angry and told my father in law that he did Rip us off and that he had been doing it all day and he wasn't going to do anything about it. In front of a dinning room full of people and an employee who looked at him in shock. My father was in awe, took the recipet and left. we will never go back. I can't believe this person is able to keep his job with this behavior and would actually taunt customers and steal their money.

I am a mother of a employee, for some reason my daughter wanted to make a career with Kfc. Been working there for around 10 yrs. Since high school . Well lately her manager Christina has been all on her case for everything. Has even suspended her resently, and basically told her she is going to fire her .. I have tried to tell her to get out of there and stop wasting her time with this company. No hours to live, 23 to 27 hours a week, who can live off that, there are alot of kids that are still in school working there that get more hours. I know most people would not make a career with fast food but you can not have kids running stores or be in management. Someone has to do it. And my daughter for whatever reason has loyalties to this awful manager Christina. I do know my daughter and i do know she can have attitude from time to time, who don't, but how in the world is she suppose to be happy working with a bunch of kids on there cell phones and chilling instead off working and when she goes to this manager and tries to talk to her about it she takes these kids side. When my daughter has worker under this manager for years and knows she works hard. My daughter did finally leave once and had a ok job getting 35 to 40 hours a week, when this lady Christina called her and asked her to please come back. This company should take notice of long time loyal employees and make sure they are taken of.. no one can live off crappy hours except kids living at home.. The adults you have should be treated better by the company and by your managers.. I do not live in lubbock tx but do come often and always try and stop in her kfc, we don't have one where i live, and have seen with my own eyes the crap that goes on in this very busy kfc with alot of kids working. Kfc needs to learn to take care of there loyal employees.

I went to KFC on 5/2/17 @12:42 pm in @ Austin, tx, [protected] Riverside Dr restaurant number Y343067 I had ordered more than a few items the forgot to put my man n cheese and biscuit in one box. I called for 2hours every twenty min the phone was busy all that time to make complaint. So no I emailed. My ticket number is 1060 cashier name was Brenda. You can contact me via email [protected]@gmail.com or phone [protected]