KFC
Reviews and Complaints

In the past, the chicken pot pie was of good quality and taste. I have eaten it at least a half dozen times. The last two times I have ordered the same thing, I discovered bone particles in my pie. Today, I found half of a wishbone in my pie and the crust was way overcooked. The burnt crust was bad enough but finding a two inch bone is ridiculous. I'm pretty sure the pot pies are premade before they are served at the restaurant. I will never eat there again!

I live in Trinidad and tobago. ...I am of the view that the services at kfc outlets in my country is very popr. I went to kfc located at south park mall...I waited 35 mins to be exact, when I finally reach to the cashier I was informed that there were no fish sandwich as there was no bread.. I then ordered a mega meal... then I was informed that there was no spicy chicken. ..I am of the view that if I were informed prior to my waiting 35 mins in line and I knew there were nothing I wanted I would have left and go to another kfc location..I guess that it sounds so simple just to inform customers of the items available so we would have a choice instead of waiting in line to reach the cashier then to find out there is nothing u want on the menu. ...thank u...I know this wouldnt make any difference since I am only 1 customer as compared to the millions out there

Hello,

We bought a large family meal tonight, which included: lg bucket frued chicken, mashed potatoes/gravy, mac-n-cheese, coleslaw & corn on the cob. We will never eat your food again, ever. We experienced all of the following:

1. X 3- 6-7" black hairs inside the sealed bucket of chicken, stuck to inside of container, x 2 - 4-6" similar black hairs in the middle of the chicken itself. (The workers serving your food were NOT wearing hair nets, as required).

2. The coleslaw had 'foam' in it and had an odd odor, taste gave an acidic/unnatural ammonia residue in the mouth, we had to rinse our mouths out, it was so unpleasant.

3. The Chicken looked mushy, the wet coating falling off, and although it was suppose to be a mixed-bucket contained ONLY wings and thighs. Some pieces were just 'unshaped' lumps, didn't look like chicken.

4. We ordered biscuits, but only Rec'd several packets of 'honey' - no biscuits.

What a huge disappointment for driving 40min away just to buy this, 40min back home...-:
My husband and I have been eating KFC for over 30yrs..we have noticed the price go up, and quality go down substantially over past 5 years, but, we sill wanted the KFC we remembered, and would buy it few x year, hoping it would improve, it hasn't, in fact, THE MEAL I JUST ATTEMPTED TO EAT WASN'T FIT FOR OUR DOGS, gross is an understatement.

Both orders were barely coated with any coating, much less EXTRA. Even tho it was during dinner time~6:19pm~food was barely warm. I do believe I should receive a full refund of $9.81, and someone should stop into this facility to make some changes. Thank you for your prompt response to this complain. I have Pictures of the products and wish I could send them to you!

Just got a 20 dollar bucket of chicken and it wasn't freshly cooked . The nuggets were the same 10 dollar bucket. I paid over 40 dollars for old chicken and nuggets. Extra crispy looked like it was cooked a few hours before I got it. Why? Your chicken is good when it is fresh but I won't go back at 4 pm. I live in Martinsville Indiana and this store is not very good.

I went to the KFC in crossett Arkansas and ordered 2 of your famous bowls for my wife and I (our favorite thing on the menu) when we got home to eat them we both took one bite and it tasted as if someone had poured an entire box of salt in the bowl it was completely uneatable we both had to throw them out pretty upsetting to have to throw 15$ of food in the trash

Thanks
Derek

25.02.2017 in Azerbaijan, KFC 1926, City: Baku, Subway: May 28 “1926” 28 may subway Azadliq avenue 22, I have faced incident. I want to inform KFC responsible persons for unpleasant service, but this person pushed aside and threaten me. I required him to be politer and be honesty for each customer but again they did same thing. I always used KFC restaurants in Azerbaijan and abroad but never encounter this type of rough and blunt incident. I kindly asked you please punished this responsible person and take politer and civilized employee such as responsible position. Now I am waiting your response about this incident and you can be see full incident with the camera records of KFC.
Contact details:
Anar
+[protected]

Hi,

I have been trying to generate invoice several times but its telling me, that I will be receiving the invoice by email. I am not getting any email. Please got through the below info and kindly send the invoice.

Ticket details:

712 kfc plaza. Las aguilas. Av lopez mateos sur 5295 las aguilas c. P 45080 zapopan, jalisco
Folio para factura : [protected]
Amount :134

Invoice details:
Razon social: distribuidores & reprecentantes del sur s. A. C. V.

Rfc: drs870210px3

Direccion: goethe # 89

Colonia: anzurez
Email:bibhuti. [protected]@softtek. com

Municipio / ciudad: miguel hidalgo

Codigo postal: 11590

Dear KFC,
I am your customer for more than 20 years, I have been a customer of Dubai branch for more than 12 years. I have been ordering all these years your family bucket where I would like the bucket to be only breasts and legs. Suddenly they denied my order and told it is not possible and the employee of their call center answered me in a very rude way and even denied giving me his manager. Incase you would like me and my family member to continue being a loyal customer of yours I would like to receive the same service I was receiving all these years.
Regards,
Amer Khouri
[protected]@hotmail.com
+[protected]

Went to the kfc on Woodville avenue, Toledo, ohio
ordered a 10 piece chicken tenders, and 2 5$ fill up boxes. They only had 7 chicken tenders, we pulled all three boxes out of the bag, they were put in, and the boxes were ripped on the bottom, because the oil made them very flimsy. So needless to say, some food ended up on the floor, and was not edible. The portions were so tiny! not worth the price that was paid. Very disappointed. Probably wont go back. Just wanted to let you know that the food presentation should be handled better, and portions should be a little bit better for the money spent. KFC used to be sooo much better, Not sure what happened. Hope it gets better.

I have been cheated twice this year at the KFC located on How 20&81 in McDonough, Ga. I ordered 2 one piece breast meals with no drinks or extra sides. This usually comes with 2 sides. Manager told me this had changed and I would have to pay extra for the coleslaw, I usually get Mashed potatoes and coleslaw as my two sides. This happen again just 3 weeks ago and they even cheated me out of 1 mashed potatoes. Idid not realize I was being cheated till I went to the one in Griffin, Ga. where they gave me what I ordered for the right price. I don't know how many people they have been cheating but you should look into it. Not looking for compensation but I know I will not go back there.

I stopped by to get a quick bite to eat. I ordered the popcorn chicken as I always have in the past. On tonight as I was eating my chicken, majority of the popcorn chicken was extremely hard and very hard to chew. I had to literally throw the popcorn chicken away. I didn't enjoy it at all. As if the chicken was sitting out all day as well as the fries.

WE love your chicken! BUT the service is really very bad In Elkhart In. on Cassopolis St. They need a early good manager. Its not clean, They don't charge you the right prices .They often don't give you a cookie. They give you the small mashed potatoes when you get a meal.I see many custermers. very up set when we go there. I don't think we will be going back if things don't change there.We have been to other KC in Three Rivers Mi. and they do a good job.Please try and fix this place as we really like to eat there . Thank you
Dolores Rossi

Last night right after i got out of work i went to get food for my boys n me i asked for a big box 3 pc meal with mashed potatoes and gravy cole slaw and a biscuit but first the pepsi wasn't completely full then the biscuit was hard the potaoes and chicken were cold i asked for dark meat they gave me white meat and i asked for original recipe the gave me crispy and the chicken was hard

I went to the KFC on 6512 Sorenson Park Plaza, 6512 N 72ND Street Omaha, Nebraska 68134 on Wednesday, February 15, 2017 around 6:30p.m. and I ordered a 20 piece hot wing with a side of macaroni and cheese, (2) 2 piece dinner with mashed potatoes for both. When I got to work my wings were not done and my macaroni and cheese was all spilled on my wings. Both of my (2) piece chicken was cold and they did not give me a receipt and just was rude and rushing me through the drive thru. I tried to call them 15 times and know one answered the phone and then waited until the next day, February 16, 2017 and tried to call four more times and know one still did not answer. I contacted the KFC in Millard and they said that they could not help me and then I contact the KFC on Maple and she could not help me and asked if I could talk to a manager and she said she could take my name and number and have the GM to call me. And I have not heard from them as of this moment.

I went thru the drive thru at the kfc on merrill rd in jacksonville fl...they didnt give me my receipt for 1, for 2 i ordered a fill up box the pot pie one they didnt give me my cookie nor any utensils to eat with! I am very disappointed because the cookie was my dessert & i had to eat my pot pie with my fingers! Worst service ever & i love kfc but if this is how customers get treated i wont be back!

I ordered chicken tender meal 12 pcs.
They barely fill half the box. Like a 1/3 and pieces were 3 inches or less and 1inch wide. Pittiful to spend that kind of money. The gravy lid was not put on tight or was loose and it spilled all over the order! Horrible!

I went to see the Manager her name was Sue and she said thats how small they were. Let me say one thing that the portions are INSULTING to anyone and for the price you
are better off going elsewhere. How dare you rob hard working people! How dare you!

I stopped by KFC about 8 PM and ordered two meals both with non-sugared ice tea. I repeated this twice at the order board. My wife and I are both diabetic and don't drink drinks with sugar in them.

When I paid for my meal the attendant did fine (didn't ask me if I wanted anything such as honey for my biscuits, but that is OK). He momentarily forgot my drinks, but caught himself asking me if I had drinks. I told him a third time I wanted non-sugared Ice Tea. He mumbled something like these must be it and handed me two drinks.

When I got home I found that both drinks were soft drinks. I sipped one and it tasted like Coke. I ended up throwing them away and fixed myself a non-sugared iced tea.

We purchased the buffet which had gone up in price...several of the vegetables were almost gone(peas, green beans, carrots), what was left of them had dried out and had film on them. Food was spilled on serving area, there was only a small amt of brown gravy left, dried on sides of dish and dried gravy spilled on service area. Several items were empty pans. Some of the employees were working, others talking. Finally, just before we left, the manager, I think he was, told one of the workers to wipe off the service area and they were beginning to fill some of the items. It was the poorest I have ever seen there. My husband likes to eat there, otherwise I would have asked for my money back and left.

Tillicum, WA, Union Ave,

went to get lunch at 12:05, ordered 5 dollar meal. got to the window and they didn't have my order right. all I ordered was the 5 dollar leg and thigh meal with strawberry lemonade. they wanted to give me mountain dew and they didn't have original thigh so i got original leg and crispy thigh, BUT, they didn't give me my biscuit which I discovered after I got back to my office. I asked for butter and she looked at me kind of strange, so I said there is a biscuit in there right? and she said yes. WELL NO BISCUIT! I knew I should of gone across the street to Taco Bell.