KFC
Reviews and Complaints

I have visited the KFC on County Line Road in Ridgeland Ms twice on 3/27 /18 and 3/18 and were told there was no chicken or tenders ready and the wait time was 25 minutes. On both occasions this was around 9:25 or so and of course the store closes at 10:00pm. I never complain to restaurants because things happen and sometimes mistakes are made and corrected so there is no need. This situation however is different because the lobby is closed at 9:00 so there is only the drive through. I feel that if there is no chicken at closing time just close the restaurant. They had me to sit in line both times only to pull up to the window to say there is no chicken and the wait is 25 minutes. On both occasions the restaurant is empty and no more cars in the drive through at 9:30. I love KFC and was highly upset that this has happened twice lately. I work until 8:00 pm and wanted KFC to eat those nights. Is this a common occurrence for KFC and I need to eat at another restaurant or is it just this location that want to close before it closing time. I am very frustrated and wanted management to know of the situation. Thank you for your time.

Melissa Handy
[protected]
[protected]@yahoo.com

Hi
We have visited the KFC Restaurant in Hedge End Southampton several times and every time including tonight the restaurant has been filthy with waste all over the floor and tables, tonight there was liquid all over the floor from the moment of entering. I fully appreciate it is a fast food establishment but every where you go to eat should at least be clean, we had to use the hand wipes to clean the table before we ate which is wrong. We also witnessed a female staff member empty the rubbish bin, drag the bag through the restaurant leaking liquid, made no effort to clean up after her and then she went straight behind the counter and started serving food, she did not in any way clean her hands or anything before serving food. All the staff had hats on but no hair nets. All the staff were young adults which is not a problem but there did not appear to be any senior person in charge which showed as they were larking around behind the counter, even throwing a bargain bucket box to a customer hitting her in the face. Had we been from the food hygiene agency then I really think they could have closed the place down. This facility is definitely not a good advert for KFC, we have been to the one in Thorn Hill Southampton which is always clean and tidy so why can't the one in Hedge End?

I don't know what kind of people you've got running this restaurant if you can call it a restaurant. not only is it nasty as hell in there but service is terrible you have customers walking out the door because they can't get service. also if your lucky enough to get someone to come to the counter they tell you that they don't have that meal and that they upgrade to a more expensive meal when your standing there pointing at the menu showing them the meal. then they can't even tell the difference between crispy and original. or they will tell you that they don't have it. it was horrible we walked out along with other customers.

I went to the torrington kfc and omg what a huge mistake that was. Not only was i ignored by the gut that was taking orders but when someone else walked in that he knew he went right to attend to them and yet i had to wait even longer... But once someone did wait on me the manager there was very rude and starting making a scene yelling at me saying that i had to wait my turn.. But i dont need to go to a place where i pay there paychecks and be treated the way i was today. Aftet the visit i had today i will NOT ever go back to kfc period. This rude manager is ruining your name and making people not want to eat at your establishment so i want something to be done and fix the problem

The manager that work there is tereasa and her daughter shareka they having been making inappropriate comment to my boyfriend when I have been around and her daughter that also work there has been texting my boyfriend after hours and I find that inappropriate. Tereasa also comes to work smelling like alcohol she and her daughter is very rude when I come in and I don't feel comfortable going into kfc while they are working there. And she also uses profanity to her employees and she is so disrespectful to her employees as well and something needs to be done about it..

Date of incident: 3/19/17

I specifically asked for 2 fresh biscuits and I received very tough biscuits. I ordered crispy chicken and it was very dry. It seemed like this was left over chicken from a few nights ago especially when we requested it and they agreed. Nothing was fresh and hot from the kitchen. It was a very disappointing experience. We also paid cash and they did not hand us a receipt. Upon leaving, we did confirm the order but we couldn't confirm how fresh it was until we got home. By the time we got home and opened our food to eat, it was already close to midnight and the store closes at midnight.

They said rhey where out of almost every and i ask for just a $5 dollar box famous bowl and they said the didn't have the stuff to make it so i got a large mashed potatoes small corn and 2 chicken strips to make it and got charge more just to make it and the boy who took my order kept laughing that i did it that way and told him if yall didn't have the popcorn chicken the manger always cuts 2 or 1 chicken strip to.make it i never had a problem but the little boy said i dont care and launched about it and told me have a blessed day. So i payed 10 dollars to make it myself when i could have got 2 $5 famous bowls

At KFC On nut I ordered my meal and waited about 10 minutes for them to finally tell me they were out of burgers. They said it would be 30 minutes further to wait! Why couldn't they tell me this when I ordered? Really bad service. I worked in KFC myself and zinger burgers take a maximum of 10 minutes to cook. There was no burger option offered as an exchange. Also, the staff could not speak English well. A customer had to help me converse!

I ordered a twenty piece meal with grilled chicken and mashed potatoes and gravy with corn..I got coleslaw instead of corn and two pieces of original chicken and the rest was extra crispy that was not fresh..I never order extra crispy because I don't like it..I ride the bus so I didn't realize this until I got home and I have tried and tried to call but all lines I try are not in working order...my receipt number is3009&the date 03/15/17&the time was 8:16 pm..Daniel [protected]@6500 w.Charleston#230 las Vegas Nv 89146

I went to KFC in Eufaula to get a 12pc bucket of chicken and some sides that cum with it and my breasts was so dry and my biscuits was so dam hard and i was so dissatisfied with my order my chickens wasn't right they gave me the wrong sides and after i call them they told me sorry we close and hang up in my face much as i go there to get chicken i love KFC CHICKEN . Poor customers services there .

On 3/13/17 @ 4:27 PM from the #E720372 KFC located at 8036 Pacific Ave, Tacoma, Wash Phone #[protected] I purchased 2 "Fill up Box" chicken strip meals & 1 childes popcorn chicken meal with a side of macaroni & cheese. I have never in my life tasted such nasty food. The chicken strips were thin, like they had been rolled out with a rolling pin & tasted awful. The biscuit's were like hockey pucks. The food was so bad we fed it to the dog. We lost our appetites but decided to try the mashed potatoes. So awful we tried to give them to the dog who refused to eat them. Talked to Melissa the store manager who was very sweet & offered to replace the meals but that is not enough. Cooperate needs to know about the nasty food served at one of their restaurants. If you can't get good chicken at KFC where can you? I will try the replacement meal but if the same thing happens I am done with KFC. I do not believe this is the stores fault as much as it is KFC changing the way chicken strips are now made ie--pressed after cooking. Also, the chicken strips were so small they were about the size of 1/2 a potato wedge. Absolutely terrible experience at KFC.

I got a 12 piece bucket of chicken with sides for my son and grandsons last night. After getting home we found that the chicken (extra crispy) was overdone and dried and the biscuits were almost as hard as a rock. I was extremely disappointed. Below is the information with regard to my take out.

Restaurant #G135006
1170 42nd Avenue, East Moline, IL
Ticket #1309
March 11, 2017 at 4:30 pm

I have KFC as a treat as I do not eat out often and I usually do low carb.

Once again very disappointed and If it would have been just the biscuits I probably would have just let it go, but every piece of the chicken looked and tasted like it had been under the heat lamp or whatever you use for hours.

Date of Incident - 3/12/17
Approximately @ 1 pm I visited the KFC near my home resident.
4471 Fm 2181
Corinth, TX 76210
I ordered KFC Popcorn Nuggets Share for $10 and the round container I was given was only half full of chicken. I mentioned this to the Manager on Duty and she told me that they are not required to fill the container to the top and that there is an imaginary line inside the container that they shoot for. Well, if you are going try to sell me a 1/2 container of chicken nuggets, then I should only be charged $5.00 I come to this KFC location on a regular basis at least twice a week and order this same item. I have never ran across this issue before. I would say 90% of my orders the container is filled to the top with chicken nuggets and if they fall a little short they usually make the correction. This Manager on Duty made no attempt to rectify the issue and basically blew me off. I basically told the counter agent I wanted a refund which I was granted. The grave concern I have is: do I have to go through this mess every time I encounter this issue. It really makes me want to stop supporting this KFC with my hard earned money. Customer service should always come first and an all out effort should be exercised to try to achieve it.
I would like to request a Regional Manager or someone above the Manager pay grade step in and help resolve my complaint.

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By/ (buy this way).

Remko van den berg.

Home country. Netherlands. Wieringerwerf. Amsteldiep 3. 1771hw.

Heineken not. Amstel beer in my street adres. I don`t drink alcohol. A medicin aslo I think stil. Makes you calm. Maruana is better still I think. To expebsive also. Very rare I smoke that. It helps aswel. Better communication to through that thing. A injectable to. A joint commonly or so.

[protected]:30am Went to purchase a $5 Fill up Chicken Strip and they charged me $.50 per chicken strip! That is ridiculous amount of money for sauce and they only provide you with 2 thin pickle slices for 3 strips, Really? I am a lower middle class, I can't afford the extra $1.50. That sauce is good but not that good. There are so many other places I can take my business.

I was in KFC today (3/9/17). The store was dirty, and the service was terrible! yes, there was a wait and I was very patient until I got to the window and observe that the clerk had a very lazy disposition and nasty attitude. I placed my order that I was told would be 15 minutes wait time on wings it took 30/45 minutes. I was not offered complementary anything for my wait and I was still mistreated. I am a KFC fan! That's why I must complaint two let you know that this should not happen again. I patronize this location due to the convenience it has gone down. So, as much as I love KFC chicken I will inconvenience myself and patronize some other chicken restaurant. #verydissapointed

In the past, the chicken pot pie was of good quality and taste. I have eaten it at least a half dozen times. The last two times I have ordered the same thing, I discovered bone particles in my pie. Today, I found half of a wishbone in my pie and the crust was way overcooked. The burnt crust was bad enough but finding a two inch bone is ridiculous. I'm pretty sure the pot pies are premade before they are served at the restaurant. I will never eat there again!

I live in Trinidad and tobago. ...I am of the view that the services at kfc outlets in my country is very popr. I went to kfc located at south park mall...I waited 35 mins to be exact, when I finally reach to the cashier I was informed that there were no fish sandwich as there was no bread.. I then ordered a mega meal... then I was informed that there was no spicy chicken. ..I am of the view that if I were informed prior to my waiting 35 mins in line and I knew there were nothing I wanted I would have left and go to another kfc location..I guess that it sounds so simple just to inform customers of the items available so we would have a choice instead of waiting in line to reach the cashier then to find out there is nothing u want on the menu. ...thank u...I know this wouldnt make any difference since I am only 1 customer as compared to the millions out there

Hello,

We bought a large family meal tonight, which included: lg bucket frued chicken, mashed potatoes/gravy, mac-n-cheese, coleslaw & corn on the cob. We will never eat your food again, ever. We experienced all of the following:

1. X 3- 6-7" black hairs inside the sealed bucket of chicken, stuck to inside of container, x 2 - 4-6" similar black hairs in the middle of the chicken itself. (The workers serving your food were NOT wearing hair nets, as required).

2. The coleslaw had 'foam' in it and had an odd odor, taste gave an acidic/unnatural ammonia residue in the mouth, we had to rinse our mouths out, it was so unpleasant.

3. The Chicken looked mushy, the wet coating falling off, and although it was suppose to be a mixed-bucket contained ONLY wings and thighs. Some pieces were just 'unshaped' lumps, didn't look like chicken.

4. We ordered biscuits, but only Rec'd several packets of 'honey' - no biscuits.

What a huge disappointment for driving 40min away just to buy this, 40min back home...-:
My husband and I have been eating KFC for over 30yrs..we have noticed the price go up, and quality go down substantially over past 5 years, but, we sill wanted the KFC we remembered, and would buy it few x year, hoping it would improve, it hasn't, in fact, THE MEAL I JUST ATTEMPTED TO EAT WASN'T FIT FOR OUR DOGS, gross is an understatement.

Both orders were barely coated with any coating, much less EXTRA. Even tho it was during dinner time~6:19pm~food was barely warm. I do believe I should receive a full refund of $9.81, and someone should stop into this facility to make some changes. Thank you for your prompt response to this complain. I have Pictures of the products and wish I could send them to you!