KFC
Reviews and Complaints

pada 19 haribulan sya ngan family pergi makan disebuah kfc teluk intan.pada mlanya saya nak makn disitu dbbkan terlalu ramai orang sya x jadi makan disitu, sebaliknya saya bela dan membawa pulang.da la kena beratur panjang ayam pulak jem lepas itu kena tunggu hampir satu jam.da la sya datang dulu tpi oraang lain yang dpat dulu ayam itu masa itu yang memegang kaunter adalh bernama aisyah.swktu menmbil pesanan cashier tersebut berkurng aja dengan staff dengan custemer.mcm nie ke restoran manger tidak mengambil kisah pasl maslh dmikian.Atau restoran manger itu makan gaji buta je.sya thu perkara sedimikian berlaku lagi, lpas saya berjnji tidak akan datang ke kfc teluk intan lagi.banyak lagi kfc di malaysia nie

Something needs to be done with the management in this restaurant. The owner has been told that her manager Jess has been sleeping with at least five differant male employees. The staff has made complaints that when a female comes into the store asking for an aplication Jess tells them that they are not hiring. When a male comes into the store she interviews and hires them. Everyone of the new male employees she has had sex with. She also uses drugs and the owner knows this and refuses to do anything about it. I think this is a very poor way of running this business and it will end up leading to a sexual harassment law suit and it wont look good for this company. I have a couple of male and female friends that work there and I have herd them talking about all that have been going on and that the owner seams to not care about the situation. I don't think the community would like to know what is going on in this place, I am to the point of taking this to the local news paper if this is not dealt with.

I were traveling back to Las Vegas from LA, when we got hungry and decided on KFC, we got to the 2785 Lenwood Rd, Barstow, CA location at 7:00PM, there were 2 customers ahead of us. There was a manager (Female) and two workers (male). We went to place our order and they told us that they were out of Mac and Cheese and also out of corn on the cob. I asked for a #13 and an additional Double Crisp sandwich, which I was charged $4.99 for. We waited and waited for our order, as we were waiting, previous customers were returning asking for bisckets that they never got, and also sporks that another customer didn't get. As we were waiting for our food the manager taped a piece of paper on the front door, saying closing early due to Easter, this was at 7:15 PM Sunday the 4th of April 2010. So as we waitied she asked our server to go and lock the door which took time away from him helping us. So we are still waiting for our food and another customer returned to say that they didn't get thier Parfiet, the manager gave them two because of the wait and the mistake. So now after 30 minutes of waiting we get our order and go to leave and all the doors are locked. Which I believe to be a big no no because of an emergency there would be no exits! So we waited another 5 minutes to get the door unlocked. After we were let out, we got into our car and I was backing out when my son said he had no spoon for his mashed potatoes. So I returned to the front door, which is locked and pounded on it to get someones attention, the man that served us started coming to the door when I gestured that we needed spoons, he got the spoons and unlocked the door an gave me the spoons. I started to remove the items from my bag and found that the extra sandwhich was not there that I payed for.

Every 5 minutes they advertise the KFC Krushers milkshake on the TV, and it had been 5 times now, that we have been to KFC in Westdene Bloemfontein that they don't have the Krushers. We think it is absolutely pathetic! We will never support that KFC again! And the other KFC in Bloemfontein is too far, so in other words, WE WILL NOT SUPPORT KFC AGAIN if that is the case!

WE wan to complain about the staff of KFC ! All the STAFF din work properly and lazy! Infront door there got a notice wrote " open late until 3am", but the staff around 1:20am already get ready to close and got customer wan order, the STAFF said no chicken already and dun wan to cook it! WTF! i HOPE KFC MAIN branch can take action about it! thanks ~

Skelmersdale KFC has to be the worst ever built. I am amazed how it survives. Every time i go they are out of stock on things I want. Awful. Even when it is in stock and I get it home its either undercooked or the order is wrong.
I suppose we pay the price for them employing a bunch of kids who frankly dont give a ###. There attitude stinks and they are unhelpful.
The place needs looking into.

I refuse to beleive there to be a worse place with worse staff in the country.

I also refuse to beleive there to be a Kentucky Fried Chicken in the country that runs out of chicken.

I will never go there again until word of mouth tells me the service and staff have been over hauled.

My husband surprised my 2yr old son today with some KFC's Popcorn chicken.
He just loves the stuff.
He was just sitting in the living room coloring with his crayon, eating his popcorn chicken, when he began chokeing.
My husband and I have never jumped up so quickly before in our lives.
though thank god, after smacking his back and shoving our fingers in his mouth to get the food out, to our surprise we pulled out a chicken bone from his throat.

After calming him, and discarding the rest of the meal, I immediatly called head office to complain.
I at first left a msg on their voicemail with information for them to reach me back. (at 12:30)
by 4:00 I still had heard nothing. So I tried and tried until about 4:30, when someone finally got on the phone.
And all I'm told is someone from the franchise will call me back in 48 hours.

WTF!
What if my 2yr old son had chocked on that bone and died..?
I am beyond angry that there was a bone in their food, but extreamly angry that this is the way it's dealt with...

Female manager who doesn't like certain people in public gives bad customer service in kfc/taco bell to those people. Owners should question other employees about said manager with out fear of being fired or singled out by said manager. Apparently this bad customer service happens often, and nothing is being done to correct the problem.

Hi...
I wish to complaint about irrespective service of KFC in Eastham.I went to buy food i asked for eating in and she harshly told me we dont have tray to give and food was cold and the representative name is Farzana.No smile in service there are only two member on till. In lobby they need extra person for work so no one was there to clean lobby properly and keep tidy the plates so always they will talk rudely with customers.They must required 2 more member to work but irresponsive answers. Im kindly requesting here that please let them know that do proper and kind service for customer so that they can worth for spend money there.
Plz take further action and tell the Manager to guide workers in good way and give good respect to customers im really sorry about the incident.If they will continue with same attitudes no one will go to KFC they may loose hope n it.
Thaking you.
Nethra.{advocate}from India.

After eating at this KFC for the second time on two different Sunday afternoons and recieveing the same poor service I felt like I needed to turn in a complaint to
possibly help get this problem corrected. Having to wait 25 minuted for a chicken strip meal is not acceptable. Especially when some other people come in and
the person that waited on us takes a freshly cooked chicken strip meal to their table and there are three people that haven't gotten theirs and we had been there
well over 15 minutes at that time. Somebody is showing favorites and also someone is not managing the store very well as far as the cooking and getting the
customers their food. We want return for awhile. Hope you can get things straighten out. Their going to lose business at this rate.

I never recived the speakers I ordered back in september of 2009 I have tried talking and calling this business day in and day out and emailing none of this seems to ever help they sent me and email stating my order was canceled and they would be crediting back my credit card within three days it has been 2 months and still no money or any responses from the company

To whom it may concern
I live in gonubie in east london in south africa. Kfc opened a branch there which I thought was great but now I think its a waist of kfc's money and time. Do you know if I go through the drive through and my husband drives to kfc in beacons bay (Please bear in mind this is a + / - 10 min drive from gonubie. ) by the time he has got there and placed his order and paid and recieved his food, I am still sitting outside the kfc in gonubie waiting for my food as there is always a delay they say of 3 min... Which I can handle but there 3 mn lands up to 45 min and I am not even joking or over doing it. I have ordered food through the drive through then had to go back inside to get the right order cause they gave me some one elses order, the once I got back to my car I found they stuffed it up again. I had to go back inside 5 times in a matter of and hour of waiting for those pathetic people inside there to try scratch the brains that god gave them and try get my order right. I have now got to the point that I do not even go back I have given up with kfc in gonubie. And I dont think u understand how bad they are, the one night there were 8 cars waiting outside to get there food from the drive through. Is it not a drive through cause when u go through it u can order and get ur food in one shot and not have to go into the shop. They should rename it to a drive and wait through. Please I dont mean to ### and moan but you need to do something about that branch cause it is really bad. I mean so bad that my husband and I did the test to see who would be faster. Go to beacon bay or gonubie. And I mean we live in gonubie and he still won the bet.
I can go on and on about all the bad service I have there, cause I go to kfc once a week. Sometimes more. One afternoon my son was booked off of school cause he had german meisles so I went to the drive through cause I did not want to go into the shop just in case there was a pregnant woman inside, so anyway I go through they ask me to wait in the parking lot for three min... 35 min later I got out my car and also please it was summer (29 degrees outside) I have a child running a temp in the car of about 38 degrees and I still asked the lady please to harry up I would even giver her a tip cause my child is really really sick and I need to get him home cause we just came from the doc, she said no fine she would make a plan. So anyway I go inside and I ask were my food was and I gave them my slip, they said to me they did not have and invoice for that no and time, but mean while back at the ranch I had paid already and they told me to wait thank goodness the cashier recognised me and told them that they other lady had voided or credited the invoice and that it should have been invoiced again. So I had to wait another 10 min. I ask nicely for my money back and told them were they could stick it.
So now what I am asking of you. What are you going to do about this? Are you going to do anything at all?

May I know why the card machine for payment using Visa or Mastercard at KFC Menglembu, Ipoh branch always out of service? There are two counters with two card machines at this outlet but unfortunately both also out of service everytime I have my lunch and dinner or supper there. Everytime when I wanted to make payment with my Visa Debit or Mastercard Debit, the staff there always give the reason that the card machine cannot use, network problem, no respond from the card machine and etc. Even everytime I ask “Did you ask technician to fix it?”, the answer from the staff there always the same, that is already call for technician and now waiting for technician to repair.

Yesterday (15th March 2010), I have my supper again at there around 9.45pm and I use my Visa Debit card for payment after I make my order. This time the staff says Visa or Mastercard is not accepted or used here. Then I point to the “We accept Visa, Mastercard for payment here” signboard and ask the staff that serves me why my Visa Debit card is not accepted here. What is the purpose of putting the signboard there showing” We accept Visa, Mastercard for payment here” and the card machine there and say the card is not accepted here? Is it for display purpose only? After that, the staff only say the card machine cannot use.

My questions are
- Is it the same meaning between “Visa or Mastercard cannot accept for payment here” and “Card machine problem that cause Visa or Mastercard cannot accept here for payment at this moment”?
- Is it the staff of this branch don’t know how to use the card machine for payment? So, they always say the card machine got problem?

Nowadays, government always encourages people to use debit card everywhere for making payment. Unfortunately, I always can’t enjoy this facilities and privilege at this KFC Menglembu, Ipoh branch. This branch always gives me a lot of problem and lot of bad experience. If this problem cannot fix it, I suggest that the card machine and the signboard of “We accept Visa, Mastercard for payment here” should be taken off from this outlet.

I eat in restaurants very very often. The last 9 orders at Parys KFC has something wrong ranging from incomplete orders to products beyond the sell by date - like in long beyond.
Today I was told that I will have to wait outside for 15 min for my order. After 23 minutes and only 3 customers I went inside and they did not even start with my order. I had no other option than to request my money back as I did not had another 15 minutes to wait in the sun.
I am sure KFC can not afford to have franchises doing this to their name.
Well some other franchises in Parys is just as bad - perhaps the problem is Parys

My mom and I were in Charleston, South Carolina for our annual trip. We were staying at the Best Western near downtown, which is within walking distance to KFC. We decided to grab something quick to eat, so we went there. Having a severe allergy to peanuts, we asked the girl up front what kind of oil they cook with. After she finished vigrously scratching her head and adjusting herself on the stool she was sitting on, she looked at us, shrugged her shoulders and said "I don't know". As she continued to dig at her head, I was starting to make my way towards the door when my mom asked her again and made it clear that we were asking because I had an allergy. The girl huffed and puffed and yelled (literally yelled) for the manager. He walked up front, rolled his eyes and demanded, "what?!" The girl asked what kind of oil do we use, and he said very abruptly, "peanut", rolled his eyes again, and flung himself around in the direction he came from. The girl behind the counter said to my mom, "well, is that what you wanted to know?!" My mom simply said "no thanks". We left.

Driving in from AZ to CA - this is the only KFC at a main exit in Blythe, CA. We'd forgotten that a couple of years prior we had stopped here and that it was terribly dirty. It still is: floors were filthy, tables/counters unwiped and bathrooms unusable - horrendous. One can imagine what the cooking area looks like :( Eat elsewhere!

I Came in kfc one day and ordered a Fully Loaded Box meal. The first mistake the cashier made was when she forgot to give me my drink. Then when i got my drink I waited 30 minutes for my food.As I stood at the counter waiting on my food, I asked the cashier when was my order gonna be ready and, she said Well, They aint got no Chicken Ready maam, Do you wanna wait or do you want a refund?So I asked to speak to a Manager, because the cashier had a really nasty attitude with me, from the time i walked in the door until i left. I don't know if it was a guy or woman all I remember is a Yellow, Orange Multicolor bracelet, on it's wrist, and a cellphone holder on the hip. As it walked away I heard mumbling under it's breath, and things like Oooh, these Muther###er's be getting on my nerves! When a White lady in her 30's came to the front and said she was the General Manager I started explaining to her what was going on, Because, I know this is not the way A buisness should be conducted .I told her that I overheard her employee's cursing at each other, and I was the 3rd person to order, that they were clowning and acting so Immature and I had my sister with me and she was waiting on her food as well. The white lady that was making her food did'nt even have gloves on! She was coughing like she had the West Nile Virus ! Yikes...and If she was sick we don't know? I have never been that afraid to eat fast food until I saw how Unsanitary this place was.When she was making my food someone called her cell-phone, and she answered it, continuously touching my food with that same hand, I truely feel like I wasted my time and energy to be so very unsatisfied with the whole situation, it was chaos when they were cursing at the Manager and she cursed back .That's not right.I don't know what kind of buisness this is where people don't respect the customers, and they make the orders when they feel like it.I should have went in drive-thru. Anna Ramirez.. No need to contact me i will never eat there again it's just not my cup of tee.But I thought i would share with other fast food lover's as myself.

everyone who come to work each day, comes with a dirty greasy top on, as this is supposed to be part of their uniform. The place is also, dirty, blinds are broke, closed all the time, dirty, greasy and its just a scummy place.The government needs to come in and close them down. Or give them a surprise check. Everyone hired there is DIRTY and GREASY.Hair and uniforms.Wearing dirty caps on their messed up hair.They shouldn't even wear those caps! This restaurant should be closed.Its been like this a long time and no one cares.It is filthy.They should all come to work with clean uniforms, each and every day. Why can't anyone do anything about this? I know many friends who say the same thing, that they aren' going there because its so dirty and unclean and scummy people with scummy uniforms.